Originally Posted by PtolemyIV (Post 35875800)

So I had a little bit of a dramatic install today... not great when wife at home trying to deal with virgin media install guy herself!

Our basic setup is virgin media superhub 2c in modem mode connected to a netgear r7000 router that runs dd-wrt and connects to a vpn itself to route all traffic through such

So at some point I get a call from the install guy saying "it's not working" - I ask why.. all he claims is "it has to be plugged in directly to the hub" - I ask if that is really true - "yes it is - hub only and other one has to connect to virgin wifi only". I complain and say that I'll cancel the order then since I refuse to be restricted to virgin's all-in router given its limitations etc. Then I wonder if the VPN is confusing the V6 box - so I get the wife to switch off the VPN.. box then seems to connect / install and the guys promptly leave (in the interim his manager turned up as well after the original install guy disappeared from the property for half an hour).

So I now get home - both boxes are showing the tv. The secondary V6 box is connected to the internal wifi on my own router and seems to be working okay. However both boxes are showing "On demand is temporarily unavailable. Please try again in a few minutes."

I ask the wife if she knows anything and apparently the guys made some claim that there is still a few things to be set up in the background... and that it should all be working by tonight! Seems a bit odd to me..

Has anyone else experienced similar after an install?

And, also, does anyone else run a VPN on their router and verified if they can re-enable it and actually use the V6 behind such?

Thanks

Originally Posted by Alex_gregory_uk (Post 35875852)

Sorry, forgot to mention I get both movies and sports in HD as well.

Originally Posted by RichardCoulter (Post 35875871)

I had to wait until the evening of the install for VM to activate the encrypted channels & VOD.

Originally Posted by PtolemyIV (Post 35875800)

And, also, does anyone else run a VPN on their router and verified if they can re-enable it and actually use the V6 behind such?

Thanks

Originally Posted by mike_gain (Post 35875944)

Got my v6 coming on the 4th Jan. Cut down to mix tv but still got the xl install cost so pretty happy. Only thing i'm not sure of is whether there are restrictions on the HD recordings I will be able watch on my current box after the downgrade.

Originally Posted by Alex_gregory_uk (Post 35875823)

I phoned up today and spoke with a woman who didn't seem to have much of a clue. She said I paid £90 a month currently but with the new box would be over £100. I said I thought it was the same monthly price but a one off payment. She said wait a minute, then came back and said yes, your right it would be £90 a month and a one off payment. I said, that's strange as I only pay £61 a month at the moment. Again she went off and came back saying she could do it for £63 a month. I said forget it as didn't want to pay more a month so off she went again and came back saying she could do it for £60 a month with a one off fee of £64.95 or similar. She gave an installation date of 14th Feb.

I am on the following package with two Tivo boxes.
Full House (XL) TV
VIVID 200 Optical Fibre Broadband
Talk Weekends Phone

Does that mean I am a VIP customer and should I be entitled to a second V6 box for free? If so I'll ring and have a further chat with them!

Originally Posted by OLD BOY (Post 35875947)

If you will no longer be subscribing to any Sky channels, the recordings you have made from them will no longer be available.

Originally Posted by OLD BOY (Post 35875947)

If you will no longer be subscribing to any Sky channels, the recordings you have made from them will no longer be available.

Originally Posted by Alex_gregory_uk (Post 35875823)

I phoned up today and spoke with a woman who didn't seem to have much of a clue. She said I paid £90 a month currently but with the new box would be over £100. I said I thought it was the same monthly price but a one off payment. She said wait a minute, then came back and said yes, your right it would be £90 a month and a one off payment. I said, that's strange as I only pay £61 a month at the moment. Again she went off and came back saying she could do it for £63 a month. I said forget it as didn't want to pay more a month so off she went again and came back saying she could do it for £60 a month with a one off fee of £64.95 or similar.

Originally Posted by carbon60 (Post 35875895)

I run a site to site VPN using a Draytek 2925n. I let the installer setup the Hub 3 as he normally would (in router mode) and he connected the TiVo V6 to the Hub wirelessly. He left after everything was working. I then left it for a few hours and then logged into the Hub 3 to change it to modem mode, I also had to go onto the TiVo V6 and change the wireless network settings.

Originally Posted by PtolemyIV (Post 35876026)

Only thing I can find that seems wrong is if i do a network connection test the port configuration takes a while and then says 'failed' - but if there were certain ports that need opening you'd have thought virgin would publicise it or have them default opened on their own hub!

Originally Posted by graeme.owen (Post 35876055)

Has anyone tried connecting to none virgin broadband and seeing if the on demand works? We have technical issues in our area, and virgin can only provide TV and not broadband or phone service. Retentions are trying to find a way for me to order the V6 without broadband (plan being that I will then connect it via my BT FTTP for the on demand) but will this work?