Re: NTL offering package to challenge talk talk
 

Yes, I got half-price while within my contract.

They may be mad, but I'm not complaining.

Orangebird - on various threads I've read there seems to be a 90% chance of an argument immediately after you post. And you tell others to chill out :rolleyes: (awaits acidic reprisals).

Re: NTL offering package to challenge talk talk
 

NO arguments as such. Just straight talk. Which some people don't like. Not my problem though. :)

Re: NTL offering package to challenge talk talk
 

I have just rung them and as I am no good at telling porkies I just asked if they had any offers as I have looked and can get the services elsewere cheaper.
I am now getting my BB 1/2 price and also my family pack 1/2 price for 6 months (the reason being in 6 months time they may be able to offer me an even better deal so I am told)

And a second box in my bedroom free while I am with them.

And I didn't have to threaten to leave to leave or tell any porkies at all :)

Re: NTL offering package to challenge talk talk
 

The wife had a go just now but I think she was talking to customer services not retentions.

In any case the guy told her that if we wanted to go to Talk Talk you have to be signed up with BT for three months before you can migrate to Talk Talk.

So using this as a line of reasoning to get onto a better NTL deal seems a no go. :td:

Damn NTL. you're a long standing customer (5 years here) and they just continue to screw you over.

Any suggestions ?

Maybe I really should cancel. :(

Trouble is if I cancel will they give me a grace period to get Sky+ BT installed before they cut me off ? i.e. if I call and cancell tomorrow, will they cut off my TV immediately ? or do I have to schedule Sky and BT install then call on that day to cancell ? I would end up paying for another month right ? i.e. for a month I would have to pay both BT sky and NTL

Re: NTL offering package to challenge talk talk
 

Try again, just get a different person and either be more assertive, or, simply be cheeky and ask for any deals they can do you.

Re: NTL offering package to challenge talk talk
 

When you ring up ask to speak to retentions straight away. When they ask why tell them you are thinking of canceling. They will then put you through to retentions and tell retentions that there are better deals out there and you are thinking of canceling.

Re: NTL offering package to challenge talk talk
 

:tu: :tu: :tu: There must be a market for someone to sell their services as an "NTL Canceller". £10 flat fee to ring up and get half-price everything.

Just as I and others have said, you do need to specifically ask for retentions. However, you don't then have to give your notice to quit - just say you're thinking about it, coz they're way too expensive. Then the offers will be thrown at you.

Re: NTL offering package to challenge talk talk
 

I rang them back just to make sure... and here is the deal I have now... £22.49 a month for 10mb + phone line + talk unlimited local & national + mobile. So I am now saving £27 pm... This deal is for 12 months and does not include their TV package.

Re: NTL offering package to challenge talk talk
 

Why even bother with Customer Services?

Call retentions direct on 0800 052 9403
If you haven't been with them for atleast 12 months don't bother trying to get an offer.

Re: NTL offering package to challenge talk talk
 

Is retentions staying on freephone after the change to premium rate support? That would be brilliant, if its 10p/min for support but freephone to cancel your account :rofl:

By the way, I got half price despite being within my initial contract. I don't know why, but i did. I was with NTL before i moved house, perhaps this makes a difference.

Re: NTL offering package to challenge talk talk
 

Rang the number above yesterday, & now have:

Family Pack, extra STB, 1Mb BB, line rental, talk unlimited 24, mobile call plan (maybe this is part of U/L 24?), & caller display for £39.74

I could have traded off something to get faster BB, but 1Mb is fine for me. This all should reduce my monthly bill by about £25/£30, depending on how many mobile calls I make, & how much cheaper they are.

No new contract, & no time limit.

All in all, happy :tu:.....for now ;)

Re: NTL offering package to challenge talk talk
 

Just rung retentions and now have:-

talk unlimited 24 +international calls
2 meg BB (which becomes 4 in june)
full tv package with sports and movies

all for £55 a month...Bargain!!!
thanks to everyone for your advice(except orangebird for being maungy;) )

Re: NTL offering package to challenge talk talk
 

"Maungy"? :erm:

Re: NTL offering package to challenge talk talk
 

I was wondering what that meant too... :confused:

And I haven't posted anything to dranny69. Another tight ****, another problem. :rolleyes:

Re: NTL offering package to challenge talk talk
 

sorry OB

maungy = 'spoilt or peevish'

from http://www.yorkshire-dialect.org/dictionary.htm

- not that I agree, of course :angel: