Re: NTL Customer Services: Your personal experience
 

Last month's call to freephone CS on hold :juggle: for 2 hours 40 mins to try and report a vandalized telco cabinet at the end of our street ,

Gave up and in desperation :idea: tried a northern franchises number 500 miles away, through in 2 mins :eek: , after much transferring got to speak to a genuine guy who had the fault fix in 6 hrs

tip -- phone scotland to get fault fixed in southern england :rolleyes:

Re: NTL Customer Services: Your personal experience
 

i know i don't normally have a problem, but others seem to paul :erm:

Re: NTL Customer Services: Your personal experience
 

i aint gonna call you a liar my mate , but .............. , that length of time to get through to c.s , were you in a timewarp or summat , nah sorry that was star trek not flash gordon
:p :p :p :p :p :p :p :p

Re: NTL Customer Services: Your personal experience
 

:notopic: but u are starting to stick your tongue out as much as me paul :erm:

Re: NTL Customer Services: Your personal experience
 

I normally have to wait 10 mins ish for customer services.

And on average 45 mins on hold to tech support - plus the last three times i've phoned i've had the phone either put down or disconnected after this and have had to recall them for ANOTHER 45 min wait.

Re: NTL Customer Services: Your personal experience
 

thats awful....i have only ever had that happen to me once, on ntl lines...have had it on other cs lines i have called (singlepoint 4u for one :mad: )

but i guess it could also depend on what time of day you call in :erm:

Re: NTL Customer Services: Your personal experience
 

tongue firmly retracted and point taken :naughty: boy that i am :p :p :p :p

Re: NTL Customer Services: Your personal experience
 

:naughty: put it away;)

Re: NTL Customer Services: Your personal experience
 

Actually there are only a few times when I had to call Customer Services with problems. When I first got broadband, the STB kept dropping the connection for no apparent reason. It took 4 calls to customer services (each time the CSR told me to reboot the box which worked for about a day). Eventually an engineer came, and to cut a long story short, he came to the conclusion the box was dying.

The second time, I went through a phase of losing BB at about 6:00pm each day. I phoned a couple of times, each time being told to reboot the box (which, again, worked briefly). The third time I was told it had been escalated to a network problem. BB was back within an hour.

No real complaints.

Re: NTL Customer Services: Your personal experience
 

I'm afraid its true :shrug: had to use neighbours BT line, as ours was dead bb and telly ok thou, placed it on speaker phone and watched enderbenders and a film , entered all the right numbers for selecting faults then just music-music-music-music-music-music-music-music-music-music- :zzz:

its not the service its just the contact hassle , because when at first you go through the selection of area/ type of service you want/ ditto/ ditto/ punching in all the options numbers , to get to an advisor who by your imput in the procedure will know you have come to report a fault.

Now I might be a little slow here but surely ???? The whole of the south UK population was not on the phone to report faults at the same time !

Re: NTL Customer Services: Your personal experience
 

i guess i must just be lucky up in teesside , is it a local number you ring or a national freephone number ?????????? , i just ring a local one not an 0800 one
:)

Re: NTL Customer Services: Your personal experience
 

well as one of my northern friends calls me, im a 'posh sourthern bird'....and i don't have many problems with waiting time, yeah sometimes i do, but even if i do i kinda expect to

are waiting times all that make ntl cs bad? :shrug:

what makes them a good service?

Re: NTL Customer Services: Your personal experience
 

Mark, I suggest you read my post again and then come back to me, pointing exactly to where I insulted those who work in supermarkets, etc. Again, I have to say it, it's another figment of your imagination.

I can clearly state that the employees of Tesco can offer a better customer service than employees of NTL in how they relate to customers. I would even go as far to say NTL employees can learn a lot from Tesco's employees. Tescos tends to recruit the right calibre of staff and they are the biggest retailer in the UK. Tescos are not SECOND BEST.

Re: NTL Customer Services: Your personal experience
 

Of course you can 'clearly state' it - BUT as you don't know ALL and EVERY employee of NTL you'd be unable to substantiate it.

Or do you think that a few bad examples cover EVERYONE?

Re: NTL Customer Services: Your personal experience
 

People, UDT is as entitled to his/her own opinion as much as anyone.

Having said that, If he/she considers Tesco a shining example of good customer service, he/she hasn't been to my local Tescos. They are like any company (including NTL) in that they have both good and bad staff.