Cable Forum - Virgin 4Mb to upgrade to 10Mb February

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- - Virgin 4Mb to upgrade to 10Mb February - Summer (https://www.cableforum.uk/board/showthread.php?t=33627793)

Re: Virgin 4Mb to upgrade to 10Mb February - Summer

Quote:

Originally Posted by Kymmy (Post 34499394)

Updated web page today, all the February entries are now showing as completed. No more additional dates yet added.

I'm in Coventry, I've just rebooted my modem, and I certainly haven't been upgraded:

Maximum Downstream Data Rate : 4096000
Maximum Upstream Data Rate : 400000

What's the point of having that status page if it's giving incorrect details?

Re: Virgin 4Mb to upgrade to 10Mb February - Summer

Quote:

Originally Posted by Longwave (Post 34499395)

Same here !

Re: Virgin 4Mb to upgrade to 10Mb February - Summer

one of my mates in swindon also says he has not had the upgrade yet.

Re: Virgin 4Mb to upgrade to 10Mb February - Summer

I'm in Covingham East Swindon and got mine a few days ago.

Re: Virgin 4Mb to upgrade to 10Mb February - Summer

Hi what a pain this is becoming after 4 phone calls to Customer Care and Tech Support nobody at VM seems to have a clue i live in Ashforf Kent according to VM is the first area to have completed upgrade from 4mb to 10mb not so here i am still on 4mb and have been told that i will be about another week what do you believe so much for being a loyal customer and yes i will expected to be called a moaner that i am getting something for free why not to get anything for nothing in th UK is a bonus dont trust the VM website they are clearly not in touch.

Re: Virgin 4Mb to upgrade to 10Mb February - Summer

Quote:

Originally Posted by Longwave (Post 34499395)

edinburgh here and no upgrade

Re: Virgin 4Mb to upgrade to 10Mb February - Summer

It might just be that the roll out is done! not that everyone is upgraded I take it. I dont know how this works but do they not have to go into every account and upgrade? that could take time!

Re: Virgin 4Mb to upgrade to 10Mb February - Summer

Quote:

Originally Posted by SilverLady (Post 34498533)

Thanks for help. I've done speed test again and reading is coming up fairly steadily at download 5344 Kbps and Upload at 364 Kbps.

---------- Post added at 16:36 ---------- Previous post was at 16:33 ----------

Thanks Sigma. I've gone into link you gave and note below what it shows:

Signal
This page provides important information about the status and quality of the communications between your cable modem and the cable modem network.

Downstream Channel

The data shown in the table below provides information about the signal coming from the network to your cable modem.

Downstream Status

Operational

Channel ID

Downstream Frequency

331000000 Hz

Modulation

QAM256

Bit Rate

10240000 bps

Power Level

1.44 dBmV

Signal to Noise Ratio

37 dB

Upstream Channel

The data shown in the table below provides information about the signal being transmitted to the network from your cable modem.

Upstream Status

Operational

Channel ID

Upstream Frequency

25800000 Hz

Bit Rate

384000 bps

Power Level

41.00 dBmV

Can you tell me what this shows?

---------- Post added at 17:23 ---------- Previous post was at 16:36 ----------

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https://www.cableforum.co.uk/images/...2008/03/72.png

Sorry to take up more space on this topic, but this is what I get when checking with SpeedTest. Not sure that Dublin is the closest server to Fife, but SpeedTest says it is.

hmmm, thats odd, your download Bit Rate at 10240000 bps is right, as thats 10Mbit/s.

but your Upload Bit Rate at 384000 bps seems wrong as thats nearer the old speed not the new 512Kbit/s upload rate it should be, is every ones upload rate outside the xC&W/xNTL areas that same lower speed setting?

Re: Virgin 4Mb to upgrade to 10Mb February - Summer

Quote:

Originally Posted by banjo (Post 34499325)

I am glad that you are happy :) , but if they advertise for a month that 4meg will be upgraded to 10meg in February then they should do what they say.

If they cannot do the upgrades then as you say they should have said nothing, I wonder if someone were to contact the advertisement regulators if Virgin could be in for a nasty fine. If they can't walk the walk then don't talk the talk.

I'd be interested to see one of these adverts saying everyone would be upgraded in February.

Everything I have seen advert wise, on the website and in the letter they sent me says starting in February and continuing through the summer.

Re: Virgin 4Mb to upgrade to 10Mb February - Summer

In Coventry too and ive havent been upgraded either.

Re: Virgin 4Mb to upgrade to 10Mb February - Summer

Quote:

Originally Posted by DaKnee (Post 34499521)

In Coventry too and ive havent been upgraded either.

I'm in Stafford and the same applies:- still showing 4Mbps settings as per the attached.

Cable Modem Operation Configuration
Network Access : Allowed
Maximum Downstream Data Rate : 4096000
Maximum Upstream Data Rate : 400000
Maximum Upstream Channel Burst : 1600
Maximum Number of CPEs : 1
Modem Capability :

Re: Virgin 4Mb to upgrade to 10Mb February - Summer

Quote:

Originally Posted by Begize (Post 34499495)

Now you and I know I did not say everyone would be upgraded at once, but certainly Coventry was in the limited list to be upgraded, and it did not say starting in February it said we would be done by the end of February.

Please do not twist my words :angel:

Re: Virgin 4Mb to upgrade to 10Mb February - Summer

Maximum Downstream Data Rate : 4096000
Maximum Upstream Data Rate : 400000
Maximum Upstream Channel Burst : 1600

Re: Virgin 4Mb to upgrade to 10Mb February - Summer

Rebooted modem. Still on 4mb here in certain parts of Swindon atm.