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-   -   4K : UHD on Virgin Media (https://www.cableforum.uk/board/showthread.php?t=33704518)

Mythica 04-03-2021 16:57
Re: UHD on Virgin Media
 
Quote:
Originally Posted by browneggsandham (Post 36072991)
I've renewed from VIP to Ultimate Oomph over the phone this morning. New package kicks in from tomorrow - take it I should expect Sky UHD to be included right?
You would have thought so considering it's part of the ultimate oomph bundle, but from my understanding, as you're an existing customer I would have thought it would be £6 extra unless you negotiated that into your contract renewal.

browneggsandham 04-03-2021 19:46
Re: UHD on Virgin Media
 
:dozey:
Quote:
Originally Posted by Mythica (Post 36073015)
You would have thought so considering it's part of the ultimate oomph bundle, but from my understanding, as you're an existing customer I would have thought it would be £6 extra unless you negotiated that into your contract renewal.
I did ask if it was included and they said yes. I assumed as a new Ultimate Oomph customer it would be included. Will check and follow up with them if not tomorrow when the change takes effect.


Quote:
Originally Posted by Rob King (Post 36072998)
How much do you pay a month ?
Haggled to £95 a month. Down from £118.50 previously on VIP. Faster BB and unlimited SIM for less money.

Rob King 04-03-2021 21:43
Re: UHD on Virgin Media
 
Quote:
Originally Posted by browneggsandham (Post 36073054)
:dozey:

I did ask if it was included and they said yes. I assumed as a new Ultimate Oomph customer it would be included. Will check and follow up with them if not tomorrow when the change takes effect.

I spent over 2 hours on hold on the online chat today to try for a upgrade as I wanted uhd and new 360 deal no one answered after the first lady passed me over to retentions but they spoke the lady I spoke on chat yesterday said I got a £7.50 credit valid for 18 months no contract she could have added but even yesterday she passed me over to retentions so 2 days 3 1/2 hours .. I just want a deal think ill ring tomorrow as my contract is up in May and paying £105 a month atm



Haggled to £95 a month. Down from £118.50 previously on VIP. Faster BB and unlimited SIM for less money.

RichardCoulter 04-03-2021 22:57
Re: UHD on Virgin Media
 
Quote:
Originally Posted by browneggsandham (Post 36073054)
:dozey:

I did ask if it was included and they said yes. I assumed as a new Ultimate Oomph customer it would be included. Will check and follow up with them if not tomorrow when the change takes effect.

Haggled to £95 a month. Down from £118.50 previously on VIP. Faster BB and unlimited SIM for less money.
Looks to me like UHD is included, but you're overpaying for it.

IIRC, UO was £79, (£85 with UHD). For new customers UO increased from £79 to £89 with UHD included.

Looks to me like they're charging you the new higher price for new customers and the £6 UHD fee on top!!

AIUI, you should be paying £85 or £89 for this package, not £95.

TMLeafs 04-03-2021 23:11
Re: UHD on Virgin Media
 
Quote:
Originally Posted by RichardCoulter (Post 36073090)
Looks to me like UHD is included, but you're overpaying for it.

IIRC, UO was £79, (£85 with UHD). For new customers UO increased from £79 to £89 with UHD included.

Looks to me like they're charging you the new higher price for new customers and the £6 UHD fee on top!!

AIUI, you should be paying £85 or £89 for this package, not £95.
They dont normally match the new customer offer price I have helped friends and family upgrade to UO over the years always gets offered at £99 every contract renewal

Mythica 05-03-2021 00:46
Re: UHD on Virgin Media
 
Quote:
Originally Posted by RichardCoulter (Post 36073090)
Looks to me like UHD is included, but you're overpaying for it.

IIRC, UO was £79, (£85 with UHD). For new customers UO increased from £79 to £89 with UHD included.

Looks to me like they're charging you the new higher price for new customers and the £6 UHD fee on top!!

AIUI, you should be paying £85 or £89 for this package, not £95.
They should be paying £139. Not £85, not £89, not £95.

Rob King 05-03-2021 10:28
Re: UHD on Virgin Media
 
Just got off the phone my contract just went up i pay £105 a month they want £110 for uhd sky movies and my v6 box upgraded to a 360 box ( with new software ) I never took the offer , if you ring virgin media you now get a message offering you a Credit mine was £4.50 a month for 18 months no contract give them a ring and accept the offer the retentions guy they can't offer you the credit that your offered on a phone call . Good luck

browneggsandham 05-03-2021 10:37
Re: UHD on Virgin Media
 
Quote:
Originally Posted by RichardCoulter (Post 36073090)
Looks to me like UHD is included, but you're overpaying for it.

IIRC, UO was £79, (£85 with UHD). For new customers UO increased from £79 to £89 with UHD included.

Looks to me like they're charging you the new higher price for new customers and the £6 UHD fee on top!!

AIUI, you should be paying £85 or £89 for this package, not £95.
I had a figure in mind based on what I'd seen on here which was sub-£100 and they beat that so I'm okay with that.

However turns out they haven't given my Sky UHD, and phone call confirms this is only for new customers, not existing customers who upgrade to UO.

Safe to say this isn't what was agreed yesterday so complaint submitted.

browneggsandham 06-03-2021 20:58
Re: UHD on Virgin Media
 
Quote:
Originally Posted by browneggsandham (Post 36073127)
I had a figure in mind based on what I'd seen on here which was sub-£100 and they beat that so I'm okay with that.

However turns out they haven't given my Sky UHD, and phone call confirms this is only for new customers, not existing customers who upgrade to UO.

Safe to say this isn't what was agreed yesterday so complaint submitted.
They've now honoured it with minimal fuss which was a pleasant surprise.

RichardCoulter 06-03-2021 21:43
Re: UHD on Virgin Media
 
Quote:
Originally Posted by TMLeafs (Post 36073091)
They dont normally match the new customer offer price I have helped friends and family upgrade to UO over the years always gets offered at £99 every contract renewal
By new customer do they mean new to VM or new to UO? If the latter, when it started, people were able to join at the discounted rate IIRC of £99 instead of £139.

When I enquired about it I was told that when the £99 contract ended, it wouldn't go up to the non discounted price and that deals would be available.

Maybe it's different for browneggsnham as VIP might be considered an old version of UO??

TMLeafs 07-03-2021 00:23
Re: UHD on Virgin Media
 
Quote:
Originally Posted by RichardCoulter (Post 36073393)
By new customer do they mean new to VM or new to UO? If the latter, when it started, people were able to join at the discounted rate IIRC of £99 instead of £139.

When I enquired about it I was told that when the £99 contract ended, it wouldn't go up to the non discounted price and that deals would be available.

Maybe it's different for browneggsnham as VIP might be considered an old version of UO??
My brother upgraded from VIP to UO today @ £105, crazy how people get so offered so different prices. He has not got UHD in the package.

I have recontracted family and friends UO package too £99 pounds the past year.

I have a extra box was paying £106.50, then last year best they would do was £117.50.

The this year due to the march price rise I got it down to £115 two days before UHD otherwise I would of demanded more. I have put a complaint in but don't expect them to do anything. Once Sky Sports UHD comes I will phone and moan I never watch Sky Cinema rather put blu-ray in for better sound and HDR

SonicMaster 07-03-2021 17:25
Re: UHD on Virgin Media
 
Virgin TV Ultra HD channel highlights for March 2021
https://www.virginmedia.com/virgin-t...tra-hd-channel

Deadly Class - Season 1
(previously on STARZPLAY)

Mr. Mercedes - Season 3
(previously on STARZPLAY)

The Night Shift - Season 2
(previously on Sony Channel)

Ed Stafford: First Man Out
(previously on Discovery Channel)

Battle Of Little Bighorn
(previously on Smithsonian Channel)

New Kids In The Wild
(previously on Love Nature)

Kingdom Of The Tide
(previously on Sky Nature)

jfman 07-03-2021 17:45
Re: UHD on Virgin Media
 
Quote:
Originally Posted by TMLeafs (Post 36073401)
My brother upgraded from VIP to UO today @ £105, crazy how people get so offered so different prices. He has not got UHD in the package.

I have recontracted family and friends UO package too £99 pounds the past year.

I have a extra box was paying £106.50, then last year best they would do was £117.50.

The this year due to the march price rise I got it down to £115 two days before UHD otherwise I would of demanded more. I have put a complaint in but don't expect them to do anything. Once Sky Sports UHD comes I will phone and moan I never watch Sky Cinema rather put blu-ray in for better sound and HDR
Where's the guy whose retort would be that it's legal and folk should just be happy about this kind of varying degrees of service seemingly offered at random to the customer base? He's gone quiet of late.

Huxie 07-03-2021 22:03
Re: UHD on Virgin Media
 
Quote:
Originally Posted by jfman (Post 36073438)
He's gone quiet of late.
Any chance you could take a leaf out of his book?

Mad Max 08-03-2021 00:30
Re: UHD on Virgin Media
 
Quote:
Originally Posted by Huxie (Post 36073458)
Any chance you could take a leaf out of his book?


:D

Rob King 09-03-2021 17:21
Re: UHD on Virgin Media
 
After complaining about the cost of the uhd movies I got this replie today

" We’ve looked into it – here’s our findings:
From your online query, we understand that you are concerned about the charges for sky channels.
This mail is to keep you informed that the charges are valid and the decisions are made by higher authorities. We being advisors will not be able to make any changes to the standard price that has been provided to all customers.
We would like to inform you that the charge is for UHD and it is a charge that has been paid by all the customers who opt for the UHD channels.
unfortunately, we will not be able to provide a waiver or a credit for the charges.
We would like to let you know you can manage your account online and keep an eye on any upgrade offers available to you by registering or signing in to your My Virgin Media account at virginmedia.com/myvirginmedia. When you get signed in just click on 'My upgrades & offers'. You can even manage your account on the move by downloading the My Virgin Media app onto any compatible iOS or Android device. "

RichardCoulter 09-03-2021 17:45
Re: UHD on Virgin Media
 
Quote:
Originally Posted by Rob King (Post 36073660)
After complaining about the cost of the uhd movies I got this replie today

" We’ve looked into it – here’s our findings:
From your online query, we understand that you are concerned about the charges for sky channels.
This mail is to keep you informed that the charges are valid and the decisions are made by higher authorities. We being advisors will not be able to make any changes to the standard price that has been provided to all customers.
We would like to inform you that the charge is for UHD and it is a charge that has been paid by all the customers who opt for the UHD channels.
unfortunately, we will not be able to provide a waiver or a credit for the charges.
We would like to let you know you can manage your account online and keep an eye on any upgrade offers available to you by registering or signing in to your My Virgin Media account at virginmedia.com/myvirginmedia. When you get signed in just click on 'My upgrades & offers'. You can even manage your account on the move by downloading the My Virgin Media app onto any compatible iOS or Android device. "
It's just corporate waffle and, personally, i'd take it to CISAS. Saying that all customers are paying for it is clearly not the case as has been demonstrated by this thread.

Apparently, it costs VM £150 if they make decision quickly and up to £600 if a full investigation is carried out.

If you say that you intend to go to CISAS, if they had any sense, they'd let you off the charge as this would only cost them £72 over a year. Alternatively, many people get mattets resolved by writing to the office of the VM CEO daniel.potts@virginmedia.co.uk


Quote:
For Virgin Media complaints, the "ombusdman" service is provided through the Communication and Internet Services Adjudication Scheme (CISAS), but in principle it works in a similar way to Ombudsman Services, in that the service is free for customers (regardless of outcome), and the outcome of a complaint review is binding on VM. The review is carried out by an independent and trained arbitrator, and I'd emphasis the "independent", in that they aren't there as a consumer advocate or representative, they are there to examine the facts of the case and come to a dispassionate and fair resolution

Have people taken VM to CISAS and won? Certainly, as only around 10% of complaints to CISAS about VM are not upheld (ie no action). The evidence for this assertion is here. What that also shows is a lot of VM complaints are "settled" rather than upheld. When a customer complains to CISAS they first of all check to make sure that the complaint is within their terms of reference, If the complaint is within ToR, Virgin Media are liable for the costs of the adjudication (called a case fee). If VM resolve the complaint immediately with an offer that meets the customer's demands, then the case is described as "settled", and VM are only charged a small case fee (I believe around £150). If VM don't do that, then CISAS investigate and come up with a settlement that is binding on VM, and VM get charged the full case fee that I believe is somewhere in the range £400-600. The data indicates that VM resist many complaints on their internal process, but then roll over as soon as the customer raises it with CISAS (of course, most give up before that, which is why VM resist in the first place).

I suggest you read the CISAS guidance and phone them to make sure that your complaint is fully compliant and that you've got the necessary information. If you don't have accurate records, you can make a subject data access request to Virgin Media and they'll have to provide (free of charge) a copy of all data they hold on you, including either transcripts or recordings of all voice calls
https://community.virginmedia.com/t5...n/td-p/4062117

kgollop 09-03-2021 21:11
Re: UHD on Virgin Media
 
Half hearted response to my compliant here:

"Thank you for your patience in this matter! I apologize for the delay in response. I understand your concern about the package. Your feedback about including UHD with the package that you are in is considered and it will be sent to the respective managers to improve the service in the future."

Apparently they tried to ring me (they didn't) and the email states I've now been "educated". It doesn't even feel like they read my email, so maybe a copy and paste reply.

RichardCoulter 09-03-2021 22:00
Re: UHD on Virgin Media
 
Quote:
Originally Posted by kgollop (Post 36073705)
Half hearted response to my compliant here:

"Thank you for your patience in this matter! I apologize for the delay in response. I understand your concern about the package. Your feedback about including UHD with the package that you are in is considered and it will be sent to the respective managers to improve the service in the future."

Apparently they tried to ring me (they didn't) and the email states I've now been "educated". It doesn't even feel like they read my email, so maybe a copy and paste reply.
It will be copy pasted. It also appears to be the norm for them to say that they tried to ring people these days; the internet is full of people saying that this isn't true. Not a good idea to lie whilst people are at home during lockdown as that covers their landline & mobile. Someone ought to try to find a way to get them to disclose their phone records if possible.

As for 'educated', i'm aftaid i'd take exception to that. Again, this is part of the copy/paste crap that they spew out- it's also got connotations that the problem was the fault of the customer and that they lack intelligence.

I'd use the same tactics that I outlined to Rob. You have a 90% chance of success and, even if you lose and have to pay them £72, you can obtain some comfort that they had to pay out at least £150, so didn't benefit by what they did.

They also fail to realise that customers can play dirty too.

jfman 09-03-2021 22:02
Re: UHD on Virgin Media
 
Quote:
Originally Posted by Huxie (Post 36073458)
Any chance you could take a leaf out of his book?
Average 1 post per month. I didn't think it was possible to get grief from a less emphatic poster but I was proven wrong.

Rob King 09-03-2021 23:48
Re: UHD on Virgin Media
 
Quote:
Originally Posted by kgollop (Post 36073705)
Half hearted response to my compliant here:

"Thank you for your patience in this matter! I apologize for the delay in response. I understand your concern about the package. Your feedback about including UHD with the package that you are in is considered and it will be sent to the respective managers to improve the service in the future."

Apparently they tried to ring me (they didn't) and the email states I've now been "educated". It doesn't even feel like they read my email, so maybe a copy and paste reply.
Yes they said they tried to ring me

Tricky Trevor 13-03-2021 07:53
Re: UHD on Virgin Media
 
I decided to give the Sky Entertainment/Sky Cinema UHD channels a try out after reading complaints about the quality not being up to scratch, If I don't like it I will give the 30 days notice to cancel.

So yesterday morning, I ordered it through here https://www.virginmedia.com/offers/skyUHDregistration
But so far, I have not recieved an email from them and they havn't activated the service to me. Has anybody else had such a long wait and how long does it take them to switch me on?

heavyside 13-03-2021 07:56
Re: UHD on Virgin Media
 
Quote:
Originally Posted by Tricky Trevor (Post 36074094)
I decided to give the Sky Entertainment/Sky Cinema UHD channels a try out after reading complaints about the quality not being up to scratch, If I don't like it I will give the 30 days notice to cancel.

So yesterday morning, I ordered it through here https://www.virginmedia.com/offers/skyUHDregistration
But so far, I have not recieved an email from them and they havn't activated the service to me. Has anybody else had such a long wait and how long does it take them to switch me on?
I did the same as you and ordered online. It took about 48 hours before UHD was available. I was notified by email when it was up and running on my 360 box.

Tricky Trevor 13-03-2021 08:05
Re: UHD on Virgin Media
 
Thank you heavyside for your reply.
Looks like it's not going to be here for much of the weekend then.

ScottishSteve 13-03-2021 08:54
Re: UHD on Virgin Media
 
Quote:
Originally Posted by Tricky Trevor (Post 36074094)
I decided to give the Sky Entertainment/Sky Cinema UHD channels a try out after reading complaints about the quality not being up to scratch, If I don't like it I will give the 30 days notice to cancel.

So yesterday morning, I ordered it through here https://www.virginmedia.com/offers/skyUHDregistration
But so far, I have not recieved an email from them and they havn't activated the service to me. Has anybody else had such a long wait and how long does it take them to switch me on?
If you go on to live chat it can be done with 10 mins

denphone 13-03-2021 09:02
Re: UHD on Virgin Media
 
Quote:
Originally Posted by ScottishSteve (Post 36074098)
If you go on to live chat it can be done with 10 mins
The trouble with live chat is it never seems to work.

ScottishSteve 13-03-2021 09:55
Re: UHD on Virgin Media
 
Quote:
Originally Posted by denphone (Post 36074099)
The trouble with live chat is it never seems to work.
I used to find that but the last couple of months it seems to be more readily available

denphone 13-03-2021 10:16
Re: UHD on Virgin Media
 
Quote:
Originally Posted by ScottishSteve (Post 36074110)
I used to find that but the last couple of months it seems to be more readily available
l have tried several times lately and it does nothing.

Tricky Trevor 13-03-2021 11:07
Re: UHD on Virgin Media
 
I tried live chat but it didn't pop up at all and then I noticed it was 'greyed out'. I rang 150 and much to my suprise, I got through straight away to an Indian chap. I mentioned that I ordered Sky Entertainment/Cinema online but he tried to sell me a Sky Cinema package for a lot of money but he went quiet when I pointed that I have Sports and Movies on my Ultimate Omph package.

He said somtimes it can take 48 hours for the UHD to go through but asked if I would like him to do it for me so of course I said yes. He said he would send the email straight away but I've not recieved it yet. Before he went he suggested that I reboot the box which I did and I have it now at last. I'll have a look at a few programmes and films later.

fatal_exception 14-03-2021 07:18
Re: UHD on Virgin Media
 
Having managed to get it enabled via customer services (with some perseverance) and paying the £6.00. I have to say I am totally underwhelmed, the picture quality is very poor via my V6 box. I watched a couple of films which I have seen before and I don’t think it’s worth the £6.00.

After some tinkering things improved but a couple of points: bit rate is poor and I’m not sure if it’s even proper 2160p. There doesn’t appear to be any HDR on offer, I didn’t check the amp but certainly didn’t sound like broadcast atmos.

Any app through my Philips OLED is vastly superior. Netflix with Dolby vision is massively better, BBC I played is better, even Amazon prime with HDR10+ is better and UHD Blu-rays make the gap in picture quality laughable.

Will give it month mainly for the justice league Snyder cut next week but will likely cancel.

ozsat 14-03-2021 08:32
Re: UHD on Virgin Media
 
The difference is usually quite obvious although some films do not reflect it - some films broadcast in 4K may have only been made in 2K.
There is no HDR or Atmos via VirginMedia for SkyUHD at this time.

You are using a 4K amp for video?

Quote:
Originally Posted by fatal_exception (Post 36074206)
Having managed to get it enabled via customer services (with some perseverance) and paying the £6.00. I have to say I am totally underwhelmed, the picture quality is very poor via my V6 box. I watched a couple of films which I have seen before and I don’t think it’s worth the £6.00.

After some tinkering things improved but a couple of points: bit rate is poor and I’m not sure if it’s even proper 2160p. There doesn’t appear to be any HDR on offer, I didn’t check the amp but certainly didn’t sound like broadcast atmos.

Any app through my Philips OLED is vastly superior. Netflix with Dolby vision is massively better, BBC I played is better, even Amazon prime with HDR10+ is better and UHD Blu-rays make the gap in picture quality laughable.

Will give it month mainly for the justice league Snyder cut next week but will likely cancel.

Rob King 14-03-2021 09:18
Re: UHD on Virgin Media
 
Quote:
Originally Posted by fatal_exception (Post 36074206)
Having managed to get it enabled via customer services (with some perseverance) and paying the £6.00. I have to say I am totally underwhelmed, the picture quality is very poor via my V6 box. I watched a couple of films which I have seen before and I don’t think it’s worth the £6.00.

After some tinkering things improved but a couple of points: bit rate is poor and I’m not sure if it’s even proper 2160p. There doesn’t appear to be any HDR on offer, I didn’t check the amp but certainly didn’t sound like broadcast atmos.

Any app through my Philips OLED is vastly superior. Netflix with Dolby vision is massively better, BBC I played is better, even Amazon prime with HDR10+ is better and UHD Blu-rays make the gap in picture quality laughable.

Will give it month mainly for the justice league Snyder cut next week but will likely cancel.
When watching a few movies on the Virgin Media UHD channel I thought it was poor then , and yes watching the new David Attenborough from BBC iplayer in HLG /HDR was fantastic

fatal_exception 14-03-2021 09:46
Re: UHD on Virgin Media
 
Quote:
Originally Posted by ozsat (Post 36074214)
The difference is usually quite obvious although some films do not reflect it - some films broadcast in 4K may have only been made in 2K.
There is no HDR or Atmos via VirginMedia for SkyUHD at this time.

You are using a 4K amp for video?
Yes my chain is a Marantz 7013 and Philips 854 55 OLED.
I have the UO package mainly because of Virgins all or nothing pricing and was unimpressed by the "HD" on offer, so would rarely use Sky Cinema. I know things work as Netflix on the V6 gives 4k HDR (and looks very reasonable). I mainly use the built in apps on the TV (with ARC) though as Dolby vision lifts the HDR quality somewhat. I'm somewhat less impressed by HDR10+ content though via Amazon.

Maybe it's teething problems but I have have to say the UHD looks inferior to some 1080P offerings on other streaming services (and poorer than 1080P bluray). My TV does a very good job of handling poor video sources but everything looks very soft and murky. Occasionally you get a fairly static scene and the picture does approach something like what you're expecting. I wonder if the bitrate is very low and if they're still using x264 encoding?

heavyside 15-03-2021 07:57
Re: UHD on Virgin Media
 
Quote:
Originally Posted by Rob King (Post 36074216)
...watching the new David Attenborough from BBC iplayer in HLG /HDR was fantastic
I have to agree. If only all TV picture quality was as good as that.

Gemvis 15-03-2021 16:15
Re: UHD on Virgin Media
 
Im glad someone else answered my query i enabled the uhd movies but noticed there isnt hdr and was wondering if it was my v6 box or just how it is also im curious now ive enabled it if free to cancel at anytime?.

BenMcr 15-03-2021 16:48
Re: UHD on Virgin Media
 
HDR isn't available on the Sky UHD content yet.

muppetman11 15-03-2021 18:53
Re: UHD on Virgin Media
 
Quote:
Originally Posted by BenMcr (Post 36074363)
HDR isn't available on the Sky UHD content yet.
I'm presuming you mean through Virgin ?

BenMcr 16-03-2021 08:46
Re: UHD on Virgin Media
 
Quote:
Originally Posted by muppetman11 (Post 36074386)
I'm presuming you mean through Virgin ?
That is the subject of this thread ;)

muppetman11 16-03-2021 08:54
Re: UHD on Virgin Media
 
Quote:
Originally Posted by BenMcr (Post 36074427)
That is the subject of this thread ;)
Indeed it is but When you say "HDR isn't available on the Sky UHD content yet." It's not clear may have been better to add through Virgin to the end.;)

I actually can't believe it isn't and at an extra £6. I have to find myself agreeing with OB here both VM and Sky are losing the plot with what they charge these days.

Gemvis 16-03-2021 20:10
Re: UHD on Virgin Media
 
Quote:
Originally Posted by BenMcr (Post 36074427)
That is the subject of this thread ;)
I recently got the uhd section added on do you know if and when it might get added?

fatal_exception 28-03-2021 10:22
Re: UHD on Virgin Media
 
In case anyone is wondering it’s easier to remove than to subscribe.

Itshim 28-03-2021 10:54
Re: UHD on Virgin Media
 
Quote:
Originally Posted by muppetman11 (Post 36074428)
Indeed it is but When you say "HDR isn't available on the Sky UHD content yet." It's not clear may have been better to add through Virgin to the end.;)

I actually can't believe it isn't and at an extra £6. I have to find myself agreeing with OB here both VM and Sky are losing the plot with what they charge these days.
If people are daft enough to pay it why wouldn't they :erm:

Tricky Trevor 28-03-2021 14:34
Re: UHD on Virgin Media
 
So what's the easiest way to remove it then?

fatal_exception 28-03-2021 18:11
Re: UHD on Virgin Media
 
Quote:
Originally Posted by Tricky Trevor (Post 36075594)
So what's the easiest way to remove it then?
I just called. The overseas call centre did it. Just have to wait and see if they did it correctly though.

ScottishSteve 28-03-2021 18:14
Re: UHD on Virgin Media
 
Quote:
Originally Posted by fatal_exception (Post 36075611)
I just called. The overseas call centre did it. Just have to wait and see if they did it correctly though.
I’m sure you have to give 30 days notice to cancel the add ons

Tricky Trevor 29-03-2021 19:53
Re: UHD on Virgin Media
 
Yes,you are correct Steve

nick.king 19-04-2021 19:27
Re: UHD on Virgin Media
 
I added it to the remainder of our contract (14 months) for free a few weeks ago, just used live chat to argue why a customer who's had their services for near on 20 years has to pay £6 where as a new customers gets it free. Took about 10 mins and we now have a £6 credit on our bill for the next 14 months.

I've only got it for the football really when it's available.

Rob King 22-04-2021 09:12
Re: UHD on Virgin Media
 
I now had the 360 box conversion a week now with the uhd sky movies and watched a few movies in uhd and I can say that the quality of the movies for me are a HD at the best compared with virgin channel 999 and bt ultimate I think I have a good set up what does anyone else say about the Sky Movies UHD?

ScottishSteve 22-04-2021 09:57
Re: UHD on Virgin Media
 
Quote:
Originally Posted by Rob King (Post 36077613)
I now had the 360 box conversion a week now with the uhd sky movies and watched a few movies in uhd and I can say that the quality of the movies for me are a HD at the best compared with virgin channel 999 and bt ultimate I think I have a good set up what does anyone else say about the Sky Movies UHD?
There is a definite difference between the 2 but the lack of HDR on the service is disappointing.

Make sure you are selecting the film from the Sky Cinema UHD and Sky UHD channels as it’s easily missed.

Rob King 22-04-2021 10:37
Re: UHD on Virgin Media
 
Quote:
Originally Posted by ScottishSteve (Post 36077625)
There is a definite difference between the 2 but the lack of HDR on the service is disappointing.

Make sure you are selecting the film from the Sky Cinema UHD and Sky UHD channels as it’s easily missed.
Yes I always use the on Demand Sky Cinema UHD section

heavyside 22-04-2021 10:51
Re: UHD on Virgin Media
 
Quote:
Originally Posted by Rob King (Post 36077613)
I think I have a good set up what does anyone else say about the Sky Movies UHD?
In a word, disappointing.

Rob King 25-04-2021 17:00
Re: UHD on Virgin Media
 
Quote:
Originally Posted by heavyside (Post 36077639)
In a word, disappointing.
But any one else think that at its best is only HD think I might see if I can get out of the contract as its less than 2 weeks old

Dave42 25-04-2021 22:51
Re: UHD on Virgin Media
 
the ones complaining about the quality of the UHD on the 360 conversion have you checked the video setting i remember when i did mine had to change setting to 4k quality looks very good indeed to me

Rob King 26-04-2021 01:32
Re: UHD on Virgin Media
 
Quote:
Originally Posted by Dave42 (Post 36077938)
the ones complaining about the quality of the UHD on the 360 conversion have you checked the video setting i remember when i did mine had to change setting to 4k quality looks very good indeed to me
As the picture quality on channel 999 and 531 bt sport ultimate are excellent I guess the settings are correct

spiderplant 26-04-2021 09:38
Re: UHD on Virgin Media
 
Quote:
Originally Posted by Dave42 (Post 36077938)
the ones complaining about the quality of the UHD on the 360 conversion have you checked the video setting i remember when i did mine had to change setting to 4k quality looks very good indeed to me
What was it set to?

Dave42 26-04-2021 13:49
Re: UHD on Virgin Media
 
Quote:
Originally Posted by spiderplant (Post 36077962)
What was it set to?
automatic changed it to 4k tivo was set as 2160p before the upgrade

Rob King 26-04-2021 14:23
Re: UHD on Virgin Media
 
Quote:
Originally Posted by Dave42 (Post 36077983)
automatic changed it to 4k tivo was set as 2160p before the upgrade
Yes it's was set as standard I did look at the setting when I installed the 360 update

spiderplant 26-04-2021 15:03
Re: UHD on Virgin Media
 
Quote:
Originally Posted by Dave42 (Post 36077983)
automatic changed it to 4k tivo was set as 2160p before the upgrade
Hmm... If you have a 4K TV, Automatic should select 4K. Would you mind putting it back to Automatic, and see if you can get the TV to say what resolution it is receiving. Also please let me know the TV model number.

Dave42 26-04-2021 16:12
Re: UHD on Virgin Media
 
Quote:
Originally Posted by spiderplant (Post 36077994)
Hmm... If you have a 4K TV, Automatic should select 4K. Would you mind putting it back to Automatic, and see if you can get the TV to say what resolution it is receiving. Also please let me know the TV model number.
yes it still shows as 2160p on automatic tv is LG 43UK6470PLC

spiderplant 26-04-2021 16:54
Re: UHD on Virgin Media
 
Quote:
Originally Posted by Dave42 (Post 36078002)
yes it still shows as 2160p on automatic tv is LG 43UK6470PLC
But you think the picture isn't as good as when you manually select 4K?

ozsat 07-05-2021 11:23
Re: UHD on Virgin Media
 
As of 5th May 2021 - any new customer taking UO, or any existing customer starting or restarting a UO contract will get Cinema UHD as a part of the UO package.

Topgun 07-05-2021 13:55
Re: UHD on Virgin Media
 
Quote:
Originally Posted by ozsat (Post 36078986)
As of 5th May 2021 - any new customer taking UO, or any existing customer starting or restarting a UO contract will get Cinema UHD as a part of the UO package.
But those of us who renewed our UO contract in March for 18 Months are still completely shafted then?:mad:

Mad Max 07-05-2021 18:36
Re: UHD on Virgin Media
 
Quote:
Originally Posted by Topgun (Post 36079003)
But those of us who renewed our UO contract in March for 18 Months are still completely shafted then?:mad:
Spot on, Virgin alienating their loyal customer base, who have paid them thousands over many years, shame on them..:mad:

Rob King 07-05-2021 20:09
Re: UHD on Virgin Media
 
Quote:
Originally Posted by ozsat (Post 36078986)
As of 5th May 2021 - any new customer taking UO, or any existing customer starting or restarting a UO contract will get Cinema UHD as a part of the UO package.
Had to ring them Thursday about my bill and mentioned that the quality of the uhd movies where not as good as bt sport ultimate and ch 999 and said I can remove the uhd movies any time without upsetting the contract

ozsat 07-05-2021 20:53
Re: UHD on Virgin Media
 
It was always an add-on which is not a part on the overall contract.

Quote:
Originally Posted by Rob King (Post 36079024)
Had to ring them Thursday about my bill and mentioned that the quality of the uhd movies where not as good as bt sport ultimate and ch 999 and said I can remove the uhd movies any time without upsetting the contract

dan dority 13-05-2021 00:23
Re: UHD on Virgin Media
 
Quote:
Originally Posted by ozsat (Post 36078986)
As of 5th May 2021 - any new customer taking UO, or any existing customer starting or restarting a UO contract will get Cinema UHD as a part of the UO package.
i renewed my oomph bundle on monday ,the uhd box sets and movies are still asking onscreen to be upgraded:erm:

ozsat 13-05-2021 05:28
Re: UHD on Virgin Media
 
It is a manual update I think.

Mine didn't auto-update - I queried it and the guy found the code to enter and it started working within 10 seconds.

Quote:
Originally Posted by dan dority (Post 36079326)
i renewed my oomph bundle on monday ,the uhd box sets and movies are still asking onscreen to be upgraded:erm:

Tricky Trevor 26-05-2021 11:03
Re: UHD on Virgin Media
 
I suppose it's fair to speculate that Sky Sports UHD will launch at the start of the new Premier league season in August.
Then again, I said it this time last year but now that the crowds could be back, who knows?

Raider999 26-05-2021 18:34
Re: UHD on Virgin Media
 
Quote:
Originally Posted by Tricky Trevor (Post 36080808)
I suppose it's fair to speculate that Sky Sports UHD will launch at the start of the new Premier league season in August.
Then again, I said it this time last year but now that the crowds could be back, who knows?

It won't launch on Virgin until a channel is up and running on Sky (which it isn't) - not sure enough sport is broadcast in UHD to warrant one at present.

jfman 26-05-2021 18:42
Re: UHD on Virgin Media
 
Managed to get new UO plus 1 gig for the same as my post-price rise price. I phoned up for the automatic 6 months price rise reduction so it was ending soon anyway.

Tricky Trevor 27-05-2021 09:21
Re: UHD on Virgin Media
 
Quote:
Originally Posted by Raider999 (Post 36080907)
It won't launch on Virgin until a channel is up and running on Sky (which it isn't) - not sure enough sport is broadcast in UHD to warrant one at present.
More likely to be on red button rather than a stand alone channel.
It's only a year late after all according to the press release of 2 years ago.

Stephen 27-05-2021 11:09
Re: UHD on Virgin Media
 
Quote:
Originally Posted by Raider999 (Post 36080907)
It won't launch on Virgin until a channel is up and running on Sky (which it isn't) - not sure enough sport is broadcast in UHD to warrant one at present.
Why would that be the case. Its red button on Sky and works wel.l think it would,d be the same on VM.

jfman 27-05-2021 20:41
Re: UHD on Virgin Media
 
Quote:
Originally Posted by jfman (Post 36080909)
Managed to get new UO plus 1 gig for the same as my post-price rise price. I phoned up for the automatic 6 months price rise reduction so it was ending soon anyway.
Using my ASUS router to traffic monitor UHD Sky Movies is fluctuating between 15 and 25 meg.

Raider999 27-05-2021 21:09
Re: UHD on Virgin Media
 
Quote:
Originally Posted by jfman (Post 36081069)
Using my ASUS router to traffic monitor UHD Sky Movies is fluctuating between 15 and 25 meg.
What a laugh - bbc1hd and sky sports HD used to have 20-25 meg when they first came out.

spiderplant 27-05-2021 21:44
Re: UHD on Virgin Media
 
Quote:
Originally Posted by Raider999 (Post 36081071)
What a laugh - bbc1hd and sky sports HD used to have 20-25 meg when they first came out.
Video compression has come a long way since those days.

Raider999 28-05-2021 16:52
Re: UHD on Virgin Media
 
Quote:
Originally Posted by spiderplant (Post 36081076)
Video compression has come a long way since those days.
Maybe, but in those days the PQ was excellent - never any pixelation unlike these days.

RobboEdin 28-05-2021 17:48
Re: UHD on Virgin Media
 
Quote:
Originally Posted by Raider999 (Post 36081170)
Maybe, but in those days the PQ was excellent - never any pixelation unlike these days.
… and I thought pixelation has nothing to do with compression.

awesometeeth 28-05-2021 18:06
Re: UHD on Virgin Media
 
bitrate is a pointless metric unless comparing the exact same encoder and settings.

but people love it.

spiderplant 28-05-2021 22:12
Re: UHD on Virgin Media
 
Quote:
Originally Posted by RobboEdin (Post 36081178)
… and I thought pixelation has nothing to do with compression.
You'd be right. You've probably got a signal fault, Raider.

Raider999 30-05-2021 17:36
Re: UHD on Virgin Media
 
Quote:
Originally Posted by RobboEdin (Post 36081178)
… and I thought pixelation has nothing to do with compression.

You may be correct, it must be a coincidence that since it has been more compressed the PQ has got worse and has more pixelation, particularly on faster motion sports.

jfman 30-05-2021 18:22
Re: UHD on Virgin Media
 
Anyone who watched the old UEFA Cup on Freeview ITV4 would know ;)

Herohonda777 09-08-2021 20:13
Re: UHD on Virgin Media
 
Hi all,

New to the forum!

Was having a search around the web for some answer regarding sky sports UHD coming to our screens but found nothing at all! With the season just a few days no listings or ads from VM looks like it could be another season without UHD!

dpullen87 09-08-2021 20:58
Sure looks that way, very disappointing :-(

Quote:
Originally Posted by Herohonda777 (Post 36089165)
Hi all,

New to the forum!

Was having a search around the web for some answer regarding sky sports UHD coming to our screens but found nothing at all! With the season just a few days no listings or ads from VM looks like it could be another season without UHD!

ScottishSteve 09-08-2021 21:09
Re: UHD on Virgin Media
 
Quote:
Originally Posted by Herohonda777 (Post 36089165)
Hi all,

New to the forum!

Was having a search around the web for some answer regarding sky sports UHD coming to our screens but found nothing at all! With the season just a few days no listings or ads from VM looks like it could be another season without UHD!
Virgin Media aren’t the best at promoting things before launch and more often or not things just appear.

Herohonda777 09-08-2021 21:23
Re: UHD on Virgin Media
 
Quote:
Originally Posted by ScottishSteve (Post 36089184)
Virgin Media aren’t the best at promoting things before launch and more often or not things just appear.
Here’s hoping! Would love to See it go live this weekend!

jfman 09-08-2021 21:25
Re: UHD on Virgin Media
 
While not holding my breath either channels have literally appeared on the morning of the press release.

That said, some on Internet forums get over excited and read press releases as what they want them to say rather than what they actually say, and the start of the football season is an arbitrary date that gets pulled out where things might happen when they also might not.

And welcome to the forum.

Tricky Trevor 10-08-2021 08:00
Re: UHD on Virgin Media
 
Virgin led us to believe that Sky Sports UHD was going to launch at the start of last season.
Anybody else see the on screen banner advertising Liverpool v Leedsin UHD last year? It appeared on the Thursday and it was pulled the very next day.

cheekyangus 10-08-2021 09:55
Re: UHD on Virgin Media
 
Quote:
Originally Posted by Tricky Trevor (Post 36089229)
Virgin led us to believe that Sky Sports UHD was going to launch at the start of last season.
Anybody else see the on screen banner advertising Liverpool v Leedsin UHD last year? It appeared on the Thursday and it was pulled the very next day.
I got the impression Sky shelved their greater UHD plans, including their own platform, because of Covid19, preferring to wait for greater certainty e.g. in the sporting calendar.

Raider999 10-08-2021 17:42
Re: UHD on Virgin Media
 
Quote:
Originally Posted by Tricky Trevor (Post 36089229)
Virgin led us to believe that Sky Sports UHD was going to launch at the start of last season.
Anybody else see the on screen banner advertising Liverpool v Leedsin UHD last year? It appeared on the Thursday and it was pulled the very next day.
Why would Virgin not lead you to believe UHD football would be coming shortly.

If they were to tell you it wasn't coming at all this season, I suspect a number of people would switch to Sky.

ozsat 10-08-2021 18:08
Re: UHD on Virgin Media
 
Both VM and Sky issued press releases confirming it.

Quote:
Originally Posted by Tricky Trevor (Post 36089229)
Virgin led us to believe that Sky Sports UHD was going to launch at the start of last season.
Anybody else see the on screen banner advertising Liverpool v Leedsin UHD last year? It appeared on the Thursday and it was pulled the very next day.

OLD BOY 10-08-2021 18:35
Re: UHD on Virgin Media
 
Quote:
Originally Posted by ozsat (Post 36089302)
Both VM and Sky issued press releases confirming it.
At a guess, I think Sky didn’t want to let Virgin have it until they managed to roll out HDR on their own system. Virgin already have HDR capability, don’t they?

ozsat 10-08-2021 18:39
Re: UHD on Virgin Media
 
Sky's own branded live HDR sport starts tonight.

Quote:
Originally Posted by OLD BOY (Post 36089306)
At a guess, I think Sky didn’t want to let Virgin have it until they managed to roll out HDR on their own system. Virgin already have HDR capability, don’t they?

Dave42 10-08-2021 18:54
Re: UHD on Virgin Media
 
Quote:
Originally Posted by OLD BOY (Post 36089306)
At a guess, I think Sky didn’t want to let Virgin have it until they managed to roll out HDR on their own system. Virgin already have HDR capability, don’t they?
could have a point there OB

cheekyangus 10-08-2021 20:27
Re: UHD on Virgin Media
 
Quote:
Originally Posted by OLD BOY (Post 36089306)
At a guess, I think Sky didn’t want to let Virgin have it until they managed to roll out HDR on their own system. Virgin already have HDR capability, don’t they?
I've been thinking for a while that that's why their HD is only in Top Tier or extra for Sport, they don't want VM to go HD-only (for those that have HD versions) before them. They only went HD only for the Cinema channels on VM because it didn't justify it with the number of subscribers for those. Cinema isn't really a customer-winner these days.

muppetman11 10-08-2021 20:57
Re: UHD on Virgin Media
 
Quote:
Originally Posted by OLD BOY (Post 36089306)
At a guess, I think Sky didn’t want to let Virgin have it until they managed to roll out HDR on their own system. Virgin already have HDR capability, don’t they?
Which wouldn't have made a difference one bit.

OLD BOY 10-08-2021 23:08
Re: UHD on Virgin Media
 
I don’t think for one minute that Sky would let Virgin viewers have any of their own channels to a higher spec definition than Sky satellite viewers. I do think this explains the delay.

1andrew1 11-08-2021 00:17
Re: UHD on Virgin Media
 
Quote:
Originally Posted by OLD BOY (Post 36089306)
At a guess, I think Sky didn’t want to let Virgin have it until they managed to roll out HDR on their own system. Virgin already have HDR capability, don’t they?
Agreed.

Dave42 11-08-2021 00:21
Re: UHD on Virgin Media
 
Quote:
Originally Posted by OLD BOY (Post 36089350)
I don’t think for one minute that Sky would let Virgin viewers have any of their own channels to a higher spec definition than Sky satellite viewers. I do think this explains the delay.
100% agree OB

muppetman11 11-08-2021 06:08
Re: UHD on Virgin Media
 
Quote:
Originally Posted by OLD BOY (Post 36089350)
I don’t think for one minute that Sky would let Virgin viewers have any of their own channels to a higher spec definition than Sky satellite viewers. I do think this explains the delay.
They wouldn't need to and that's the point up until now Sky has been delivering UHD Football something it could have done irrespective of the fact that the Virgin Box is capable of HDR.

If VM had been allowed access how would they have had it in HDR when up until now Sky wasn't delivering it in HDR ?

Dave42 13-08-2021 12:08
Re: UHD on Virgin Media
 
well premier league starts tonight and as expected no UHD :(


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