Cable Forum

Cable Forum (https://www.cableforum.uk/board/index.php)
-   Virgin Media News Discussion (https://www.cableforum.uk/board/forumdisplay.php?f=10)
-   -   Virgin Media to Double Broadband Speed (https://www.cableforum.uk/board/showthread.php?t=33684528)

Kymmy 23-03-2012 10:11

Re: Virgin Media to Double Broadband Speed
 
I got all excited this morning after seeing a 10 minute drop-out on the TBB monitor just before 8am.. Thought it might be the upgrade..but alas it wasn't

Blackened 23-03-2012 10:13

Re: Virgin Media to Double Broadband Speed
 
Quote:

Originally Posted by SnoopZ (Post 35404260)
I did have to reboot the shub though as the 5th channel was showing a power level of 47 dBmV before it displayed the normal value.

Mine's always at 45ish :erm:
Is that not right then SnoopZ?
:edit: should have said always at 45ish until I reboot.

SnoopZ 23-03-2012 10:21

Re: Virgin Media to Double Broadband Speed
 
Quote:

Originally Posted by Blackened (Post 35404320)
Mine's always at 45ish :erm:
Is that not right then SnoopZ?
:edit: should have said always at 45ish until I reboot.

Optimal levels for downstream power are around -3 to +7 i believe, so your 45 is way out of spec.


Quote:

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 315000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+

Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 54 55616000 Kbits/sec 315000000 Hz -1.2 dBmV 36.1 dB Hybrid
Locked QAM256 49 55616000 Kbits/sec 291000000 Hz -0.5 dBmV 36.1 dB Hybrid
Locked QAM256 50 55616000 Kbits/sec 299000000 Hz -0.6 dBmV 36.2 dB Hybrid
Locked QAM256 53 55616000 Kbits/sec 307000000 Hz -0.6 dBmV 36.4 dB Hybrid
Locked QAM256 55 55616000 Kbits/sec 323000000 Hz -1.4 dBmV 36.7 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown

Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 2 20480 Kbits/sec 35800000 Hz 44.5 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV

Primary Downstream Service Flow
Downstream(0)
SFID 5882
Max Traffic Rate 33330000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps

Primary Upstream Service Flow
Upstream(0)
SFID 5881
Max Traffic Rate 3333000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort

jimexbox 23-03-2012 10:26

Re: Virgin Media to Double Broadband Speed
 
Quote:

Originally Posted by SnoopZ (Post 35404326)
Optimal levels for downstream power are around -3 to +7 i believe, so your 45 is way out of spec.

The 45 will be the SNR, not power levels.

SnoopZ 23-03-2012 10:32

Re: Virgin Media to Double Broadband Speed
 
Quote:

Originally Posted by jimexbox (Post 35404330)
The 45 will be the SNR, not power levels.

My 47 was my power level on the 5th downstream channel until a reboot.

jimexbox 23-03-2012 10:33

Re: Virgin Media to Double Broadband Speed
 
Quote:

Originally Posted by SnoopZ (Post 35404334)
My 47 was my power level on the 5th downstream channel until a reboot.

Wow. Did you have any browsing issues?

SnoopZ 23-03-2012 10:41

Re: Virgin Media to Double Broadband Speed
 
If you see my post 1505 you can see my power levels are back to normal now.

This 47 i am talking about was literally right after the 5th channel was added, and a reboot cured it, the internet worked normally though when it was 47.

slowcoach 23-03-2012 10:59

Re: Virgin Media to Double Broadband Speed
 
Prior to yesterday I had 4 DS channels. Now I have 4, 6 or 7 after reboot, upload speed has dropped to 3Mb from 10 and the data transfer LED is flashing all the time even when no data is flowing. :erm:
100Mb Engineer booked for tomorrow. :dozey:

cookster 23-03-2012 11:28

Re: Virgin Media to Double Broadband Speed
 
Quote:

Originally Posted by SnoopZ (Post 35404260)
Cambridge CB24 has had another downstream channel added this morning making it 5 but still only 1 upstream, i was hoping for 8 channels due to high congestion at peak times.

I did have to reboot the shub though as the 5th channel was showing a power level of 47 dBmV before it displayed the normal value.

Can you only check if additional channels have been added if you have a Hub?

Sorry for the noob question.

Skie 23-03-2012 12:12

Re: Virgin Media to Double Broadband Speed
 
Quote:

Originally Posted by cookster (Post 35404367)
Can you only check if additional channels have been added if you have a Hub?

Sorry for the noob question.

Only the superhub can use 8 downstream channels. The other modems are 4 channels only so you can't tell.

qasdfdsaq 23-03-2012 12:38

Re: Virgin Media to Double Broadband Speed
 
The hub is not 4 channels only.

data0002 23-03-2012 16:29

Re: Virgin Media to Double Broadband Speed
 
Mine download channels have changed from 4 to 6 with the same 1 channel upload. also the power has dropped from +1.2'ish to -1.6'ish

General Maximus 23-03-2012 16:32

Re: Virgin Media to Double Broadband Speed
 
nice, I havent heard of an area having 6 channels yet so you might be the first :)

data0002 23-03-2012 16:34

Re: Virgin Media to Double Broadband Speed
 
i am in the cosham area it that is of any help

Blackened 23-03-2012 16:37

Re: Virgin Media to Double Broadband Speed
 
Quote:

Originally Posted by jimexbox (Post 35404330)
The 45 will be the SNR, not power levels.

No, it was power on the 5th channel. I notice it quite a lot as it sticks out on the table like a sore thumb.
All seems to be OK at the moment though, but there were never any browsing issues, or otherwise.

qasdfdsaq 23-03-2012 17:30

Re: Virgin Media to Double Broadband Speed
 
Quote:

Originally Posted by General Maximus (Post 35404538)
nice, I havent heard of an area having 6 channels yet so you might be the first :)

There are areas already with 8.

Chrysalis 23-03-2012 17:34

Re: Virgin Media to Double Broadband Speed
 
Quote:

Originally Posted by qasdfdsaq (Post 35404573)
There are areas already with 8.

any examples? as craig said the same thing yet I havent seen any configs.

qasdfdsaq 23-03-2012 18:18

Re: Virgin Media to Double Broadband Speed
 
They were posted on this forum, but I don't have them bookmarked and can't be bothered digging them up.

Synthetic 23-03-2012 18:23

Re: Virgin Media to Double Broadband Speed
 
Quote:

Originally Posted by Blackened (Post 35404542)
No, it was power on the 5th channel. I notice it quite a lot as it sticks out on the table like a sore thumb.
All seems to be OK at the moment though, but there were never any browsing issues, or otherwise.

I believe it was a known bug in the firmware, but usually cleared after a reboot, i stand to be corrected though

Kymmy 23-03-2012 18:47

Re: Virgin Media to Double Broadband Speed
 
Quote:

Originally Posted by Chrysalis (Post 35404576)
any examples? as craig said the same thing yet I havent seen any configs.

Mines been 8 channels since the 50Mb install on the 8th March..

Quote:

Connection
Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 323000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 32 55616000 Kbits/sec 323000000 Hz 5.8 dBmV 42.3 dB Hybrid
Locked QAM256 25 55616000 Kbits/sec 267000000 Hz 6.6 dBmV 43.2 dB Hybrid
Locked QAM256 26 55616000 Kbits/sec 275000000 Hz 6.5 dBmV 42.9 dB Hybrid
Locked QAM256 27 55616000 Kbits/sec 283000000 Hz 5.9 dBmV 43.0 dB Hybrid
Locked QAM256 28 55616000 Kbits/sec 291000000 Hz 5.3 dBmV 42.7 dB Hybrid
Locked QAM256 29 55616000 Kbits/sec 299000000 Hz 6.8 dBmV 42.9 dB Hybrid
Locked QAM256 30 55616000 Kbits/sec 307000000 Hz 6.3 dBmV 42.7 dB Hybrid
Locked QAM256 31 55616000 Kbits/sec 315000000 Hz 6.0 dBmV 42.5 dB Hybrid
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 2 20480 Kbits/sec 35800000 Hz 39.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Primary Downstream Service Flow
Downstream(0)
SFID 61735
Max Traffic Rate 53000000 bps
Max Traffic Burst 10000 bytes
Mix Traffic Rate 0 bps
Primary Upstream Service Flow
Upstream(0)
SFID 23715
Max Traffic Rate 5140000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort
Current System Time:Fri Mar 23 19:46:02 2012

data0002 23-03-2012 19:36

Re: Virgin Media to Double Broadband Speed
 
here is my config page settings

Procedure Status Comment
Acquire Downstream Channel 266750000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+


Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 81 55616000 Kbits/sec 266750000 Hz -1.2 dBmV 42.7 dB Hybrid
Locked QAM256 82 55616000 Kbits/sec 274750000 Hz -1.0 dBmV 43.1 dB Hybrid
Locked QAM256 83 55616000 Kbits/sec 282750000 Hz -0.9 dBmV 42.6 dB Hybrid
Locked QAM256 84 55616000 Kbits/sec 290750000 Hz -1.2 dBmV 42.6 dB Hybrid
Locked QAM256 85 55616000 Kbits/sec 298750000 Hz 0.2 dBmV 43.0 dB Hybrid
Locked QAM256 86 55616000 Kbits/sec 306750000 Hz 0.2 dBmV 43.4 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown


Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 3 20480 Kbits/sec 27400000 Hz 47.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV



Primary Downstream Service Flow
Downstream(0)
SFID 1328
Max Traffic Rate 111000000 bps
Max Traffic Burst 10000 bytes
Mix Traffic Rate 0 bps


Primary Upstream Service Flow
Upstream(0)
SFID 1327
Max Traffic Rate 5120000 bps
Max Traffic Burst 16320 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 16320 bytes
Scheduling Type Best Effort


Current System Time:Fri Mar 23 20:35:56 2012

General Maximus 23-03-2012 19:57

Re: Virgin Media to Double Broadband Speed
 
nice, pretty much perfect

scrooge 24-03-2012 11:22

Re: Virgin Media to Double Broadband Speed
 
Quote:

Originally Posted by BenMcr (Post 35402802)
Most on demand retiers with no other changes don't start a new contract - the only expception is M/L 10 customers going to 30Mbit

If you get a new bundle along with the retier then it would be a new contract

I took advantage of the early 60Mb upgrade (was on 20Mb retention), got a superhub delivered. No other changes. I've now received a new contract to sign, is this correct??

SnoopZ 24-03-2012 13:04

Re: Virgin Media to Double Broadband Speed
 
Quote:

Originally Posted by scrooge (Post 35404841)
I took advantage of the early 60Mb upgrade (was on 20Mb retention), got a superhub delivered. No other changes. I've now received a new contract to sign, is this correct??

No it's not correct, people really shouldn't phone up for an early upgrade and wait it out in my opinion.

Best thing you can do is phone them up.

edit

Actually i see you said 20Mb retention so now i am not sure.

SnoopZ 24-03-2012 20:14

Re: Virgin Media to Double Broadband Speed
 
Is it likely that we will all be increased to 8 downstream channels and 2 upstream channels when the speed uplift is completed? Because some of us are on 5 DS and other on 6-8 DS.

slowcoach 24-03-2012 21:59

Re: Virgin Media to Double Broadband Speed
 
Quote:

Originally Posted by slowcoach (Post 35404357)
Prior to yesterday I had 4 DS channels. Now I have 4, 6 or 7 after reboot, upload speed has dropped to 3Mb from 10 and the data transfer LED is flashing all the time even when no data is flowing. :erm:
100Mb Engineer booked for tomorrow. :dozey:

Update:

Engineer called, no problem this end, told me to leave it for a week and call in if the upload speed doesn't go back to normal. They are doing the double speed work at the Head-end which is where I thought the trouble would be, anyway he gave me a new Super Hub and went on his way.

I had seen comments about the SH and it's incessant blinking LED but prior to this trouble mine only gave an occasional blink so I didn't really understand what they were on about, now I have the annoying constant blinking which I was assured by the Engineer was as it should be, time to stick a bit of electrical tape over it methinks. :erm:

SnoopZ 24-03-2012 22:39

Re: Virgin Media to Double Broadband Speed
 
Mine only blinks all the time because of my broadband quality monitor i have set up, you haven't set 1 up have you?

slowcoach 24-03-2012 23:58

Re: Virgin Media to Double Broadband Speed
 
Quote:

Originally Posted by SnoopZ (Post 35405017)
Mine only blinks all the time because of my broadband quality monitor i have set up, you haven't set 1 up have you?

No I haven't, it now blinks all the time even when the computer is off.
Engineer said they all do it due to VM monitoring the modem or something, they must have a lot of spare capacity because when millions of users have the SH there is going to be one hell of a lot of bandwidth going to waste.

General Maximus 25-03-2012 05:32

Re: Virgin Media to Double Broadband Speed
 
Quote:

Originally Posted by SnoopZ (Post 35404981)
Is it likely that we will all be increased to 8 downstream channels and 2 upstream channels when the speed uplift is completed? Because some of us are on 5 DS and other on 6-8 DS.

If they did that for every area regardless, it would be great. It would help alleviate congestion no end and be a bit of future proofing as well as they wouldnt be chasing their tails all the time. That being said, it is such a damn good idea that I know they wont do it and will only do the minimum for the speed doubling and that is it. They probably wont bother will 8 channels till they start to rollout 200mbit.

Kymmy 25-03-2012 07:04

Re: Virgin Media to Double Broadband Speed
 
Weird thing is though is that this 8 channel area is not and never has been congested..

General Maximus 25-03-2012 13:30

Re: Virgin Media to Double Broadband Speed
 
Interesting. I would love to know how many my area has got because we have never had a problem with congestion either. Anyone with a shub in Lincoln?

Chrysalis 26-03-2012 08:38

Re: Virgin Media to Double Broadband Speed
 
Quote:

Originally Posted by Kymmy (Post 35405038)
Weird thing is though is that this 8 channel area is not and never has been congested..

that isnt weird for VM. I have consistently seen VM treat uncongested areas better. :)

my area in VMs own words "has extremely high downstream utilisation", and has 4 DS channels.

Although its possible a couple of weeks back they did try to add new DS channels (when I had all that downtime) and it got bodged up so they delayed it.

Nedkelly 26-03-2012 21:02

Re: Virgin Media to Double Broadband Speed
 
Lincoln is still on 4 downstream channels at the minute .Grimsby some areas have 6 and some nodes have 8 .Lincoln is due to have some work done later :)

General Maximus 26-03-2012 21:45

Re: Virgin Media to Double Broadband Speed
 
yeah, we are always last, I don't mind though because my connection is pretty much flawless so I havent got anything to complain about

carlwaring 26-03-2012 22:03

Re: Virgin Media to Double Broadband Speed
 
I think you'll find it's us here in Yorkshire that are the last to get anything :D Heck, we don't even have CallerID here :(

BenMcr 26-03-2012 22:05

Re: Virgin Media to Double Broadband Speed
 
Quote:

Originally Posted by carlwaring (Post 35405632)
Heck, we don't even have CallerID here :(

As far as I know yes you do. Only place that doesn't have it due to technical issues is Ilford

Zee 27-03-2012 02:00

Re: Virgin Media to Double Broadband Speed
 
i'd llove to know when my area is getting some upgrades as im not able to browse websites as well as before due to lag...

carlwaring 27-03-2012 07:35

Re: Virgin Media to Double Broadband Speed
 
Quote:

Originally Posted by BenMcr (Post 35405633)
As far as I know yes you do. Only place that doesn't have it due to technical issues is Ilford

Okay. Thanks Ben. We certainly didn't have it (possibly for the same - or similar - technical issues as Ilford - the last time I enquired. But that was back in ... erm... 2010 I think.

Chrysalis 27-03-2012 12:27

Re: Virgin Media to Double Broadband Speed
 
according to a street tech the outage in lecs was a bodged upgrade job. I asked if they had to undo the work to fix and he said yes, delayed 2 months which fits with the new relief date i got from tech support for my congestion. I asked how many were affected but he wouldnt tell me. So I will check the upgrade page now to see if the dates get pushed back (was july).

Also the my virgin media page now shows the green box and I on the new doubled speeds (with my 30meg config, with 2 meg upload).

Hugh 27-03-2012 14:21

Re: Virgin Media to Double Broadband Speed
 
'bodged'?

Not every upgrade (hardware or software) goes according to plan, for a multitude of reasons - that does not necessarily mean it was 'bodged'...

data0002 28-03-2012 01:00

Re: Virgin Media to Double Broadband Speed
 
Mine have now gone up to 7 downstream channels from 6 in the last half hour, i know that because i connected a dlink 615 to the superhub and it was only 6, then when i set both routers up i done another reboot and the superhub added another channel. also nothing else had changed still on 100/5

Chrysalis 28-03-2012 09:18

Re: Virgin Media to Double Broadband Speed
 
Quote:

Originally Posted by Hugh (Post 35405819)
'bodged'?

Not every upgrade (hardware or software) goes according to plan, for a multitude of reasons - that does not necessarily mean it was 'bodged'...

over 24 hours of downtime for 5 postcode areas and then aborted, bodged to me.

carlwaring 28-03-2012 09:38

Re: Virgin Media to Double Broadband Speed
 
Still not within the definition of a "bodge job" though.

Tim Deegan 28-03-2012 09:54

Re: Virgin Media to Double Broadband Speed
 
Quote:

Originally Posted by Hugh (Post 35405819)
'bodged'?

Not every upgrade (hardware or software) goes according to plan, for a multitude of reasons - that does not necessarily mean it was 'bodged'...

If it was anything like some of the contractors that BT use, then it may well have been bodged.

I was talking to a friend who is a BT engineer yesterday. And he told me some stories abot contractors. There is one team who have to have two BT engineers following them around, and putting right things that they have done wrong. Then there was another team who were supposed to install a line from a pole, that had to go around to the back of the house. Apparently due to the fact that it would take more than 20 mins, they put a plug on the line on the pole, did a test there, and signed the job off. And didn't even do the install.

Pierre 28-03-2012 17:46

Re: Virgin Media to Double Broadband Speed
 
Quote:

Originally Posted by Tim Deegan (Post 35406139)
If it was anything like some of the contractors that BT use, then it may well have been bodged.

I was talking to a friend who is a BT engineer yesterday. And he told me some stories abot contractors. There is one team who have to have two BT engineers following them around, and putting right things that they have done wrong. Then there was another team who were supposed to install a line from a pole, that had to go around to the back of the house. Apparently due to the fact that it would take more than 20 mins, they put a plug on the line on the pole, did a test there, and signed the job off. And didn't even do the install.

Tenuous link, to say the least.

Quite what a BT issue has to do with VM, I don't know.

Hugh 28-03-2012 17:52

Re: Virgin Media to Double Broadband Speed
 
Or comparing a line on a pole to an area-wide network upgrade.....

Tim Deegan 28-03-2012 19:47

Re: Virgin Media to Double Broadband Speed
 
Quote:

Originally Posted by Pierre (Post 35406290)
Tenuous link, to say the least.

Quite what a BT issue has to do with VM, I don't know.

Quote:

Originally Posted by Tim Deegan (Post 35406139)
If it was anything like some of the contractors that BT use, then it may well have been bodged.


jempalmer 28-03-2012 22:20

Re: Virgin Media to Double Broadband Speed
 
Could someone please tell me whether these values are correct for my SH? I'm on 30 MB currently but should be upgraded to 50 or 60 soon. I don't know anything about this so please be gentle, thank you :)




Connection

------------------------------------------------------------------------
*Startup Procedure*
*Procedure* *Status* *Comment*
Acquire Downstream Channel 299000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+

------------------------------------------------------------------------
*Downstream Channels*
*Lock Status* *Modulation* *Channel ID*** *Max Raw Bit Rate***
*Frequency* *Power* *SNR* *Docsis/EuroDocsis locked*
Locked QAM256 26 55616000 Kbits/sec 299000000 Hz 8.5 dBmV 43.7 dB Hybrid
Locked QAM256 25 55616000 Kbits/sec 291000000 Hz 9.0 dBmV 44.0 dB Hybrid
Locked QAM256 29 55616000 Kbits/sec 307000000 Hz 8.7 dBmV 43.8 dB Hybrid
Locked QAM256 30 55616000 Kbits/sec 315000000 Hz 8.3 dBmV 44.3 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown

------------------------------------------------------------------------
*Upstream Channels*
*Lock Status* *Modulation* *Channel ID*** *Max Raw Bit Rate***
*Frequency* *Power*
Locked ATDMA 6 10240 Kbits/sec 27400000 Hz 44.5 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV

------------------------------------------------------------------------
*Primary Downstream Service Flow*
Downstream(0)
SFID 982
Max Traffic Rate 33330000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps

------------------------------------------------------------------------
*Primary Upstream Service Flow*
Upstream(0)
SFID 981
Max Traffic Rate 3333000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort

------------------------------------------------------------------------
*Current System Time:*Wed Mar 28 22:08:09 2012

thenry 28-03-2012 22:25

Re: Virgin Media to Double Broadband Speed
 
downstream power levels are a little high. id get a tech in to lower them.

jempalmer 28-03-2012 22:29

Re: Virgin Media to Double Broadband Speed
 
Thank you for that thenry. I'll ring VM tomorrow :)

ccarmock 28-03-2012 23:00

Re: Virgin Media to Double Broadband Speed
 
Also an area that looks like it's not fully prepapred with upstream uplifts? The raw capacity of the upstream channel is 1024 Kbits/sec not 2048 Kbits/sec

jempalmer 28-03-2012 23:15

Re: Virgin Media to Double Broadband Speed
 
Sorry ccarmock, that means nothing to me. Do I need to call VM tech urgently?

thenry 28-03-2012 23:32

Re: Virgin Media to Double Broadband Speed
 
no. its network upgrade related. do you mind me asking where you are, I'm in Crawley.

jempalmer 28-03-2012 23:36

Re: Virgin Media to Double Broadband Speed
 
Thanks. I've just read the forum that your link points to. It's now starting to make sense to me. I'm in Crawley too :)

thenry 28-03-2012 23:50

Re: Virgin Media to Double Broadband Speed
 
no the modem firmware is something different. its got to do with the second link in my sig.. latency/connection delay.

My upstreams 2048 in Crawley :confused: Crawleys up has been upgraded for a while now.

jempalmer 29-03-2012 00:01

Re: Virgin Media to Double Broadband Speed
 
I didn't see the second link in your post. It's late! I'll read the think broadband tomorrow. Any ideas as to why our upstreams differ when we're in the same locale? I'm OK with PC hardware but a total novice with broadband.

thenry 29-03-2012 00:32

Re: Virgin Media to Double Broadband Speed
 
make a post on the VM community forum

Pbryanw 30-03-2012 10:19

Re: Virgin Media to Double Broadband Speed
 
Has this been posted yet, or is it old news: Virgin raises broadband baseline to 30Mbits/sec?
http://www.pcpro.co.uk/news/broadban...to-30mbits-sec
Quote:

Virgin Media customers will now receive a minimum download speed of 30Mbits/sec after a revamp of the cable provider's tariffs...

...Existing customers on 10 or 20Mbits/sec connections will be upgraded free of charge
So it will be 30MB -> 60MB -> 120MB once the upgrades have finished I assume?

carlwaring 30-03-2012 11:00

Re: Virgin Media to Double Broadband Speed
 
Interesting. I knew that 10 was going to 20 with an optional boost to 30 for a "small fee". If we're now simply going straight to 30 then that's even better.

BenJSmyth 30-03-2012 11:33

Re: Virgin Media to Double Broadband Speed
 
Quote:

Originally Posted by thenry (Post 35406481)
no. its network upgrade related. do you mind me asking where you are, I'm in Crawley.

I'm Crawley too! Seems to be quite a good number of us on here.

A 30mb entry point I think makes sense. It means the lowest tariff Virgin will offer will be faster than almost all the connections (bar Infinity) that any other provider in the country. 30, 60, 120 seems to be a good spread I think. Affordable, superfast internet can only be a good thing and will likely prompt investment from other providers in their infrastructure to keep up.

thenry 30-03-2012 14:08

Re: Virgin Media to Double Broadband Speed
 
No dude your in Horley. Crawleys a bit more lively ;)

Chrysalis 30-03-2012 15:23

Re: Virgin Media to Double Broadband Speed
 
Quote:

Originally Posted by Pbryanw (Post 35407117)
Has this been posted yet, or is it old news: Virgin raises broadband baseline to 30Mbits/sec?
http://www.pcpro.co.uk/news/broadban...to-30mbits-sec

So it will be 30MB -> 60MB -> 120MB once the upgrades have finished I assume?

this is the change that ben and masque denied, not sure why tho as I am sure he was aware it was happening.

This caught my attention.

Quote:

The revamp means all of Virgin Media's cable connections now meet the Government's definition of "superfast broadband", which is 24Mbits/sec upwards
I wonder what incentive VM may have been offered.

BenMcr 30-03-2012 15:29

Re: Virgin Media to Double Broadband Speed
 
Quote:

Originally Posted by Chrysalis (Post 35407293)
this is the change that ben and masque denied.

As far as I recall I never denied it, I said it wasn't part of the uplifts and/or automatic.

Customer on M or L 10 will go to 20Mbit automatically. If they want to go any higher they have to request it

jempalmer 30-03-2012 18:55

Re: Virgin Media to Double Broadband Speed
 
Since the last results I posted my upload has mysteriously changed from 1024 to 2048 overnight. As I understand it this is correct now. Any clues as to why this might be? Below are my current readings.


Connection

------------------------------------------------------------------------
*Startup Procedure*
*Procedure* *Status* *Comment*
Acquire Downstream Channel 299000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+

------------------------------------------------------------------------
*Downstream Channels*
*Lock Status* *Modulation* *Channel ID*** *Max Raw Bit Rate***
*Frequency* *Power* *SNR* *Docsis/EuroDocsis locked*
Locked QAM256 26 55616000 Kbits/sec 299000000 Hz 8.3 dBmV 44.1 dB Hybrid
Locked QAM256 25 55616000 Kbits/sec 291000000 Hz 8.8 dBmV 44.0 dB Hybrid
Locked QAM256 29 55616000 Kbits/sec 307000000 Hz 8.5 dBmV 43.9 dB Hybrid
Locked QAM256 30 55616000 Kbits/sec 315000000 Hz 8.3 dBmV 43.9 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown

------------------------------------------------------------------------
*Upstream Channels*
*Lock Status* *Modulation* *Channel ID*** *Max Raw Bit Rate***
*Frequency* *Power*
Locked ATDMA 6 20480 Kbits/sec 27400000 Hz 43.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV

------------------------------------------------------------------------
*Primary Downstream Service Flow*
Downstream(0)
SFID 982
Max Traffic Rate 33330000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps

------------------------------------------------------------------------
*Primary Upstream Service Flow*
Upstream(0)
SFID 981
Max Traffic Rate 3333000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort

------------------------------------------------------------------------
*Current System Time:*Fri Mar 30 18:50:26 2012

thenry 30-03-2012 19:02

Re: Virgin Media to Double Broadband Speed
 
;)

adzzzbatch 30-03-2012 19:11

Re: Virgin Media to Double Broadband Speed
 
Rang up today and got doubled from 30Mb to 60Mb, still only have 3 downstream channels though. Should I have had another one added?

Tim Deegan 30-03-2012 19:46

Re: Virgin Media to Double Broadband Speed
 
Quote:

Originally Posted by Chrysalis (Post 35407293)
I wonder what incentive VM may have been offered.

Both VM and BT were given huge grants. BT are putting it towards their fibre network, and VM are using to to improve and upgrade theirs.

Bodie 01-04-2012 15:42

Re: Virgin Media to Double Broadband Speed
 
Has anyone actually been doubled yet via the normal rollout (not a requested upgrade). My upgrade was due 'between March and April' (not sure what that ambiguous wording even means but I take it to mean in March but before April) but nothing so far (10M to 20M). As it's free I'm happy to wait but just wondering if there's a known delay in the rollout?

SnoopZ 01-04-2012 15:46

Re: Virgin Media to Double Broadband Speed
 
Quote:

Originally Posted by Bodie (Post 35408037)
Has anyone actually been doubled yet via the normal rollout (not a requested upgrade). My upgrade was due 'between March and April' (not sure what that ambiguous wording even means but I take it to mean in March but before April) but nothing so far (10M to 20M). As it's free I'm happy to wait but just wondering if there's a known delay in the rollout?

I take that to mean between 1st March and the end of April and that is my current time schedule and still not got it, although i have had an extra downstream channel added.

BenMcr 02-04-2012 08:58

Re: Virgin Media to Double Broadband Speed
 
Quote:

Originally Posted by Bodie (Post 35408037)
Has anyone actually been doubled yet via the normal rollout (not a requested upgrade)

Yes (not me but customers have been)

adzzzbatch 02-04-2012 11:17

Re: Virgin Media to Double Broadband Speed
 
Quote:

Originally Posted by adzzzbatch (Post 35407431)
Rang up today and got doubled from 30Mb to 60Mb, still only have 3 downstream channels though. Should I have had another one added?

Edit now have 6: Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 25 55616000 Kbits/sec 282750000 Hz -3.4 dBmV 40.9 dB Hybrid
Locked QAM256 26 55616000 Kbits/sec 290750000 Hz -2.0 dBmV 41.9 dB Hybrid
Locked QAM256 27 55616000 Kbits/sec 298750000 Hz -1.5 dBmV 42.1 dB Hybrid
Locked QAM256 29 55616000 Kbits/sec 306750000 Hz -2.3 dBmV 42.0 dB Hybrid
Locked QAM256 30 55616000 Kbits/sec 314750000 Hz -1.1 dBmV 41.8 dB Hybrid
Locked QAM256 31 55616000 Kbits/sec 322750000 Hz -1.9 dBmV 41.4 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown

Kabaal 02-04-2012 13:27

Re: Virgin Media to Double Broadband Speed
 
Just called up to get mine changed from 50 to 100 and the lass on the phone did it for me instantly, same price as the 50 was. I noticed on the router page that upload still showed as 5meg and when i asked her she said it might take up to 24hrs for it to change to 10meg but didn't sound sure. Does that sound about right?

She also was fine upgrading me even though i don't have a superhub, i use the one from before it came out i think.

BenMcr 02-04-2012 13:31

Re: Virgin Media to Double Broadband Speed
 
When you upgrade to XXL 100, you won't get a 10Mbit upload until the speed work has completed in your area.

Kabaal 02-04-2012 13:33

Re: Virgin Media to Double Broadband Speed
 
When you say the speed work do you mean the automatic doubling upgrades? If you mean the seperate upload upgrades 'i think' they were just done in our area as i went from 1.6mb/s to 5mb/s recently.

General Maximus 02-04-2012 13:35

Re: Virgin Media to Double Broadband Speed
 
I love it that they either dont know what they are talking about or are just so comfortable lieing. She has provisioned you for 100/5 and that isnt magically going to change over night. You have been upgraded early, probably before they have done upgrade work in your area, and you wont get 100/10 till the rest of your area gets upgraded

Kabaal 02-04-2012 13:39

Re: Virgin Media to Double Broadband Speed
 
I can live with that, my area is scheduled for the automatic upgrade March/April anyway so it won't be long to wait. I'm just glad i got the 100 down as the system was telling her i'd need a superhub and an engineer but she wanted to try and see if it would go through anyway and it did.

carbon60 03-04-2012 13:36

Re: Virgin Media to Double Broadband Speed
 
Quote:

Originally Posted by Tim Deegan (Post 35407456)
Both VM and BT were given huge grants. BT are putting it towards their fibre network, and VM are using to to improve and upgrade theirs.

What grants were these? I know of the BDUK grants but those were more for rural areas.

Chrysalis 03-04-2012 15:58

Re: Virgin Media to Double Broadband Speed
 
is just the BDUK ones. Which as far as I am aware VM have not won a single one due to them not expanding their footprint.

Recently some large city grants have been awarded to cities but for VM to win any I suspect will require VM to invest in rollouts, they wont get it simply for jacking up speeds in existing areas.

ileikcaek 11-04-2012 04:35

Re: Virgin Media to Double Broadband Speed
 
I just got the upgrade during the night, only download though, they have not added extra upload channels yet so no 6Mb upload.

https://www.cableforum.co.uk/images/...012/04/101.png

Very happy with this but I could definitely do with extra upload, so roll on 6Mb.

dave6x 11-04-2012 07:48

Re: Virgin Media to Double Broadband Speed
 
I've just re-booted my modem and find that my BB L has had upgrade to 20Mb during the night, however upload still seems to be 1Mb

norfolkshops 12-04-2012 19:28

Re: Virgin Media to Double Broadband Speed
 
can any one tell me,i want to upgrade from 30mg to 60mg.

do you still pay a one off payment thank u inadvance tc

jb66 12-04-2012 19:34

Re: Virgin Media to Double Broadband Speed
 
Not if you have a superhub, is it l30 or xl30?

norfolkshops 12-04-2012 20:19

Re: Virgin Media to Double Broadband Speed
 
could you tell hoe to look for this please

this it a black box

http://shop.virginmedia.com/broadban...s-routers.html

General Maximus 12-04-2012 21:03

Re: Virgin Media to Double Broadband Speed
 
that is a shub so in your case it should just be a matter of a quick 5 min phone call and get upgraded for free over the phone

ToonEll 15-04-2012 20:43

Re: Virgin Media to Double Broadband Speed
 
I got a email asking me to give feedback after the upgrade (from 50 to 100). I knew it was due but didn't know it had actually happened. I haven't got a Super Hub and on the My Virgin Media web page the following message is on. (wireless speedtest result 80Mb Up, 4 down, but PC is a bit laggy)

Planning to go wireless?

We've done all the checks and it looks like your current modem is fine. Your new super fast broadband is up and running at the speed shown below..
Your new speed is up to 100Mb

If you're going to be using a wireless connection then you might want to swap your modem for a Virgin Media Super Hub, our latest combined modem and router with the best range so you can enjoy fast broadband around your home.

The Super Hub comes free with just a £20 QuickStart fee for installation and you'll automatically begin a new 12 month contract.

General Maximus 16-04-2012 07:36

Re: Virgin Media to Double Broadband Speed
 
Quote:

Originally Posted by ToonEll (Post 35414337)
If you're going to be using a wireless connection then you might want to swap your modem for a Virgin Media Super Hub, our latest combined modem and router with the best range so you can enjoy fast broadband around your home.[/I]

they just dont learn do they. I wish I had the money to sue them out of principle

carlwaring 16-04-2012 07:59

Re: Virgin Media to Double Broadband Speed
 
If you know for a fact (and are 100% certain) it's false advertising then you can sue then clear in the knowledge that you will win. So what are you waiting for? :D

ToonEll 16-04-2012 11:10

Re: Virgin Media to Double Broadband Speed
 
I was just wondering if Virgin have now decided superhub isn't a requirement for 100Mb.

BenMcr 16-04-2012 12:05

Re: Virgin Media to Double Broadband Speed
 
Quote:

Originally Posted by ToonEll (Post 35414476)
I was just wondering if Virgin have now decided superhub isn't a requirement for 100Mb.

If you already have a VMNG300 modem, as far as I know it's not but you will get offered one

ToonEll 16-04-2012 17:24

Re: Virgin Media to Double Broadband Speed
 
Cheers Ben

Risco 16-04-2012 18:38

Re: Virgin Media to Double Broadband Speed
 
Quote:

Originally Posted by General Maximus (Post 35414431)
they just dont learn do they. I wish I had the money to sue them out of principle

There is no other router with combined modem that works on Virgin Media. So technically they are right, however annoying that may be.

gulf4uk 16-04-2012 19:09

Re: Virgin Media to Double Broadband Speed
 
Had super Hub installed on the 60Meg upgrade today Wirelsss is a JOKE We have the Virgin Dongle and this computer is Hard wired . Wirelss very poor no more than 20megs if it gets that. After install bloke did his best and left it working but it went Downhill
so hour on Phone with tech Take over we eventually went back to our D-Link-615 router and its far better but we are getting drop in Wireless connection every five minutes or so . Will be on phone tomorrow get this looked at with a tech dont ask me about levels as i havnt a clue how to check or going to thats there problem all i know is there are now 2 boxes Screwed into HUB 1 a conditioner and other nothing i can read . very Unhappy at all this as was working perfect on 10meg FREE UPGRADE Wish i had said no thanks
its very unsightly and rigid and any knock could break it very worried about this.

Tony

farnborough

ileikcaek 17-04-2012 09:22

Re: Virgin Media to Double Broadband Speed
 
No sign of doubled upload here yet, but had double download since last week (pretty much bang on 62.95Mb/s which is the full 66000000 bps I've even had speedtest results just over 63Mb/s but I doubt it's accurate there as that is over the max in config.

I guess the upload doubling is on a slightly different schedule that's not been announced as everyone seems to be sitting on their old upload speed (or even slightly less in config, I'm getting 2.90Mb/s instead of 3.33Mb/s that I had on 30Mb!)

I feel VM need to think more about upload, their 10:1 ratio already seems pretty out of date when BT Infinity 80Mb/s users get 20Mb upload. I think it should be 10:3 giving an 18Mb upload on 60Mb and 36Mb on 120Mb. With upstream channel bonding 4 x 20Mb channels I don't see why that's not possible as it is a shared service as it is already. Then when VM release 240Mb (with 72Mb upload) or what ever they could introduce a Super Hub 2.0 with even more upstream bonding capability to cope.

BenMcr 17-04-2012 09:28

Re: Virgin Media to Double Broadband Speed
 
They haven't started upstream bonding yet I don't think

Sherlock Holmes 17-04-2012 09:41

Re: Virgin Media to Double Broadband Speed
 
Quote:

Originally Posted by rickymallory (Post 35414885)

I guess the upload doubling is on a slightly different schedule that's not been announced as everyone seems to be sitting on their old upload speed (or even slightly less in config, I'm getting 2.90Mb/s instead of 3.33Mb/s that I had on 30Mb!)

The upload config is slightly less on the 60 meg than on the 30 meg. I have no idea why!?

Chrysalis 17-04-2012 11:59

Re: Virgin Media to Double Broadband Speed
 
Quote:

Originally Posted by rickymallory (Post 35414885)
No sign of doubled upload here yet, but had double download since last week (pretty much bang on 62.95Mb/s which is the full 66000000 bps I've even had speedtest results just over 63Mb/s but I doubt it's accurate there as that is over the max in config.

I guess the upload doubling is on a slightly different schedule that's not been announced as everyone seems to be sitting on their old upload speed (or even slightly less in config, I'm getting 2.90Mb/s instead of 3.33Mb/s that I had on 30Mb!)

I feel VM need to think more about upload, their 10:1 ratio already seems pretty out of date when BT Infinity 80Mb/s users get 20Mb upload. I think it should be 10:3 giving an 18Mb upload on 60Mb and 36Mb on 120Mb. With upstream channel bonding 4 x 20Mb channels I don't see why that's not possible as it is a shared service as it is already. Then when VM release 240Mb (with 72Mb upload) or what ever they could introduce a Super Hub 2.0 with even more upstream bonding capability to cope.

Marketing runs VM and I assume they have determined its download speed which sells broadband.

Whether or not its easily possible for VM to add many more US channels in each are to do what you said I dont know, based on what ignition posted earlier in the year in regards to many untapped frequencies following the upstream work in areas, and what comcast do in the USA it would suggest what you said is possible with the channels although I think your proposed end user speeds would lead to probable congestion still. As it would give the top tier a whopping 30mbit of upload on a 72mbit capacity. Not quite as bad now tho with 10mbit upload on 18mbit capacity.

carlwaring 17-04-2012 12:29

Re: Virgin Media to Double Broadband Speed
 
Quote:

Originally Posted by Chrysalis (Post 35414960)
Marketing runs VM....

:rolleyes:

Why do some people post complete nonsense and do they expect to be taken seriously when they do? :confused:

Itshim 17-04-2012 13:42

Re: Virgin Media to Double Broadband Speed
 
Quote:

Originally Posted by carlwaring (Post 35414979)
:rolleyes:

Why do some people post complete nonsense and do they expect to be taken seriously when they do? :confused:

You MUST be in the best position of all to answer that question.:dozey:

carlwaring 17-04-2012 13:43

Re: Virgin Media to Double Broadband Speed
 
Are you 12 or something? :rolleyes:

borrissey 17-04-2012 14:06

Re: Virgin Media to Double Broadband Speed
 
:)


All times are GMT. The time now is 16:59.

Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2026, vBulletin Solutions Inc.
All Posts and Content are © Cable Forum