Re: General TiVo Discussion Part 2
 

For people who haven't received an offer email yet it does say in the previous email that offer emails will be sent out during the week beginning 11th April. There is always tomorrow. Fingers crossed

---------- Post added at 19:18 ---------- Previous post was at 19:17 ----------

Your a star, thank you for the prompt reply as always. :angel:

Re: General TiVo Discussion Part 2
 

If my installation date is a month away, will the activation fee be put on my next bill (2 weeks before installation), or the bill after that (2 weeks after installation)?

Re: General TiVo Discussion Part 2
 

2 phone calls later to discover that its kinda maybe probably on my account but no-one can give me an installation date. :erm:

Re: General TiVo Discussion Part 2
 

Call the TIVO team and see?

Re: General TiVo Discussion Part 2
 

They didn't know and passed me onto the sales team, who after 10 minutes on hold, basically said 'dunno mate, carry on waiting.'

Re: General TiVo Discussion Part 2
 

Ditto. They said wait 48hrs. Done. Still nothing. Called again. Still nothing.

Re: General TiVo Discussion Part 2
 

Maybe one of the staff can advise on this?

Re: General TiVo Discussion Part 2
 

I was gonna wait until tomorrow morning, as DF suggested, but there's no way I'll have the time to call VM from work then (especially if it ends up being a 30 minute call, as my earlier call was).

Re: General TiVo Discussion Part 2
 

Email arrived this evening - called and installation fixed for next Tuesday which is quicker than I thought. Also keeping the existing V+Box, (which will be moved upstairs) and the bill is reduced by £3 per month - including the additional TiVo charge.

Re: General TiVo Discussion Part 2
 

Well after months of lurking here's a post to say hurray, email received, Tivo ordered, roll on 27th April, just hope it is worth the wait!

Re: General TiVo Discussion Part 2
 

Sod 48 hours, my confirmed date and time email came around at 52nd hour, lol. How long since you ordered?

Re: General TiVo Discussion Part 2
 

You should not be disappointed as I was not after years of using the V+ box. I still have the V+ which I have not used very much since having the TIVO installed.

Re: General TiVo Discussion Part 2
 

Argh! Still no email!

I was out at The Gadget Show Live for most of the day so I thought today I'd finally get it but no luck! Somebody up there must have a grudge against me, lol

Re: General TiVo Discussion Part 2
 

OK, have got Tivo setup, and its telling me that my full HD 1080p TV cannot do 1080P, it will only allow 1080i, is this a tivo issue ?? my old V+ allowed 1080p ???

Re: General TiVo Discussion Part 2
 

TiVo survey hints at multiroom companion box, four tuner DVR in the future
http://www.engadget.com/2011/04/14/t...-tuner-dvr-in/

Re: General TiVo Discussion Part 2
 

I'm extremely jealous right about now! Meant to be an amazing day! Sit tight, you'll probably still get TiVo before me. Install on 12th May :(

Re: General TiVo Discussion Part 2
 

received the email @ 3.30 today, it contained the phone number to call & the unique code. i called @ 5pm, got through within minutes & spoke to a lovely person who sorted everything out within 20 minutes. tivo is being installed on saturday between 1-6pm. she ran through all of the charges & how they will be implemented, double checked that i understood & offered me 215 minutes per month on 0845 numbers etc for an extra £2 per month. my wife wasn't interested, so that's that. bearing in mind that some have said on here they are allowed to transfer their existing box to say a bedroom @ no extra charge, i asked her what would happen to my box. she said the technician would take it away. so is that it? will i be called by the sales team & be offered this?

Re: General TiVo Discussion Part 2
 

Dunno - could be too little too late :P (jk)

Re: General TiVo Discussion Part 2
 

There aren't any 1080p TV channels. 1080i is the best TV we get at the moment, so 1080i is correct

Your TV may be able to do 1080p, but the signal it's getting is 1080i (assuming that's what Tivo is set to)

Re: General TiVo Discussion Part 2
 

I dont understand what people are saying about getting a £3 reduction, whats all that about ?
When my tivo is installed next week, my v+ box is going upstairs and I`m on vip 50, so when its all done what will the price be for vip 50 ?

Re: General TiVo Discussion Part 2
 

£100.55 the same as it is now. As that is what i am been charged for it.

Re: General TiVo Discussion Part 2
 

Fair enough then, but I thought a HD channel was output in 1080p. I have learnt something today.

Re: General TiVo Discussion Part 2
 

Take a look Here you may learn even more :)

Re: General TiVo Discussion Part 2
 

Most blueray discs output at 1080p, maybe that was what you were thinking of?

Re: General TiVo Discussion Part 2
 

If you aren't going you have to go next year! :D There is a lot to take in but the Super Theatre (which is a separate ticket) is well worth the visit.

Re: General TiVo Discussion Part 2
 

Got our e-mail this afternoon. Neither of the choices I selected were available, so I have ended up with an install on Thursday 28th April. Might as well have not bothered asking when I wanted it haha!

I assumed the initial sign up would have reserved that date and someone at the other end just has to press and OK button to approve it...obviously not ;)

Re: General TiVo Discussion Part 2
 

Ordered at about 3pm on tue! Theyre gettin a call tomorrow!

Re: General TiVo Discussion Part 2
 

Got my tivo installed today, but sky prem. channels still on v+box relocated upstairs . will these be changed tomorrow to my tivo our will i have to phone to get them changed

Re: General TiVo Discussion Part 2
 

I have a V+ in the lounge and a V box in my daughters room at the moment. Could I get a Tivo in the lounge, move the V+ to the daughters room and get the V box installed(new cabling) into my sons room, all done for free, and I would only pay an extra £9.50 a month on top of my existing bill?

Re: General TiVo Discussion Part 2
 

I would call as they are normally changed over in a hour. But one of the staff will be able to advise better on this?

---------- Post added at 21:18 ---------- Previous post was at 21:17 ----------

Yes you will but the price is dependent on what package you are on?

Re: General TiVo Discussion Part 2
 

Thanks for that will phone first thing in the morning

Re: General TiVo Discussion Part 2
 

I'm on XL tv, so i think the prices i quoted should be right.

Thanks

Re: General TiVo Discussion Part 2
 

I have got tivo and i am paying for the additional box in my daughters room,But some peeps on here are saying they are getting multiroom free.Am i being overcharged?

Re: General TiVo Discussion Part 2
 

so will everyone get the call with the offer to get your existing V+ moved to another room for free, without the ongoing multi-room fee?
I didn't get either of the install dates I chose, had to call to re-arrange the one given to me for next tuesday. there was no mention of that offer but would like to take it up... shall I just stand by the phone and hope??

Re: General TiVo Discussion Part 2
 

I mean the full pack are you a VIP customer or do you just have TV?

---------- Post added at 21:40 ---------- Previous post was at 21:38 ----------

Do not know one of the staff will be better to advise ( i think that they have all gone to sleep or in to a padded cell )

---------- Post added at 21:41 ---------- Previous post was at 21:40 ----------

I think what DF and BEN has said that you should receive a call about this ( please do not quote me on this )

Re: General TiVo Discussion Part 2
 

I ordered 12pm Tuesday, so your email should be tomorrow morning :)

Re: General TiVo Discussion Part 2
 

No I'm not on VIP, but I do have XL TV, XL Phone and L Broadband

Re: General TiVo Discussion Part 2
 

Not too sure then you may need to wait for one of the staff to advise better as i am just a customer ( sorry i just try to help all that i can ).

Re: General TiVo Discussion Part 2
 

Your gift was free TiVo, you are not being overcharged ;)

---------- Post added at 22:36 ---------- Previous post was at 22:35 ----------

You can't 'phone for it, you have to be offered by sales. You will be contacted in due course. Just trying to get the installs sorted first! :)

---------- Post added at 22:40 ---------- Previous post was at 22:36 ----------

Ok, anyone who hasn't had the TiVo offer email and pre-registered, give VM a call on 150 tomorrow.

We believe everyone should have had a email by now.

thanks

Re: General TiVo Discussion Part 2
 

Thanks df,I thought that`s what it would be,Im happy with that lol
Gonna switch over to vip50 in july when my half price deal runs out with sky anyway

Re: General TiVo Discussion Part 2
 

Hi, DF could you please see if you can give any answers to these:

1, will there be a pre reg for the 500gb?

2, is the difference purely the size of the hard drive?

3, If i got the "Baby" Tivo could i keep my V+ and get rid of my old samsung stb without additional cost
Thanks in advance for your help

Re: General TiVo Discussion Part 2
 

The answer to 2 is 'yes'. But the terms for the 500GB model haven't been announced yet.

Re: General TiVo Discussion Part 2
 

Very happy camper here - TiVo boxes being installed this morning and just had a phone call from the engineer to say he'll be here in the next 20-30 minutes. I don't do mornings, but this is well worth being up for :)

Re: General TiVo Discussion Part 2
 

Iwas offered that option on my call. Although currently I have one V+ and one standard box - just changing to TiVo and V+ and it's £3 cheaper per month somehow..

Re: General TiVo Discussion Part 2
 

Is there anyone else who is still waiting for their offer email (who pre-reg'd) ?

---------- Post added at 08:31 ---------- Previous post was at 08:29 ----------

1. I don't think so.

2. SP has answered this one

3. Just to clarify, what additional cost are you talking about? Monthly or one-off?

Re: General TiVo Discussion Part 2
 

I'm still waiting on mine :(

Re: General TiVo Discussion Part 2
 

As I was still waiting to get an installation date I phoned the TIVO team again this morning and was passed over to someone in Sales who has given me Tuesday 19th April for installation. I am having our existing V+ box moved to replace our standard box, so that will just mean an extra £3 a month I think, plus the price of the TIVO box of course.

The Sales team tried to sell me some extra phone deal and also a mobile phone at the same time, I do hate it when they do that.

I just hope the installation date is right as you don't seem to get a confirmation email, so just relying on the details given to me over the phone.

Re: General TiVo Discussion Part 2
 

Think ill be calling this morn, how do you get through to the sales team? Im calling from an outside line, not the Virgin phone.

Re: General TiVo Discussion Part 2
 

I phoned 0800 0522184 which I believe is the TIVO team phone number. They put me through to Sales from there :)

Re: General TiVo Discussion Part 2
 

Thanks

Re: General TiVo Discussion Part 2
 

I'm due to have my Tivo installed this morning but so far no phone call from the installer.:erm:

Re: General TiVo Discussion Part 2
 

Well I hope they turn up, will be interesting to know how long it takes for them to do an install ;)

Re: General TiVo Discussion Part 2
 

I haven't revived an offer email and pre-reg'd.

Re: General TiVo Discussion Part 2
 

Yes, me.

Re: General TiVo Discussion Part 2
 

Phoned Tivo CS this morning, I have now had my installation moved from mid May to Tues 19th April. Now even happier. Thanks VM.

Re: General TiVo Discussion Part 2
 

Mine is on that date too, I hope they aren't booking all the installations for that day, can you imagine it :shocked:

Re: General TiVo Discussion Part 2
 

I will post as soon as they are finished. Of course with all the confusion surrounding the whole Tivo thing I have convinced myself that they will not turn up.:confused:

Silly really!:)

Re: General TiVo Discussion Part 2
 

I've pre-reg'd and no received e-mail. Just spoken to Sales who say I can't order until 18th unless I've had the e-mail :(

Re: General TiVo Discussion Part 2
 

You will be OK they will show up and stop fretting mate. The installation should only take about a hour and the main part of that is the download of the data!

Re: General TiVo Discussion Part 2
 

I am a TiVo Series 1 owner and pre-registered way back, but have heared nothing since the "Did we say Dean" email.

I will try to phone today.

Re: General TiVo Discussion Part 2
 

FINALLY spoke to the Tivo Team who now say i will lose my 'loyalty' discount if i take the Tivo!

Re: General TiVo Discussion Part 2
 

is the loyalty discount the same as a bundle discount? I spoke to cs yesterday to move my installation date and lady confirmed my new monthly bill which will be £9.50 extra to what im paying now as I expected so I've not lost my discount.

Re: General TiVo Discussion Part 2
 

I find it incredible that we are still getting conflicting information on this very important issue.:confused:

The outcome can influence the decision on whether customers take Tivo or not.:(

Re: General TiVo Discussion Part 2
 

Phoned the TiVo team and have been told that if I did not get the email, then I will need to wait until Monday and join the general rush. Problem is I am away all next week, so I dread to think how long the queue will be when I do manage to book an install.

Not happy.

Re: General TiVo Discussion Part 2
 

It will, im not paying another £120 py on top of the 'activation fee' and montly cost for Tivo.

Re: General TiVo Discussion Part 2
 

I've PM'd the posters who haven't had the offer email. Anyone else?

Re: General TiVo Discussion Part 2
 

Worked for me DF :) Many thanks

Re: General TiVo Discussion Part 2
 

All installed. Had a few hiccups, but our house always does seem to give them a bit of trouble. Signal levels all ok, but boxes were pretty unresponsive compared to others he'd installed, so had a bit of a worry. Some playing around and everything is perfect on the downstairs TiVo (obviously still downloading). He got an error on the upstairs one to say it was incorrectly registered on the account so he called to sort it and they are sending new hits. Everything still downloading well so he's 'closed' the call and gone to his next ones and will give me a ring in a couple of hours to check that it's all finished up ok. If not he'll come back and troubleshoot.

So - a couple of questions. I've seen a link to the codes to programme the remote to turn the TV off and on and control the sound, but can't find it - does anyone know it off the top of their head (and the keys to use to turn TV on/off).

I read wayyy back on the other thread that you can actually see somewhere what all 3 tuners are on and choose from them before changing channel that way you get their buffer if it's something you want to watch - where do I find this. The guy was very knowledgeable but this was something he hadn't come across when I asked.

Thanks as always :)

Re: General TiVo Discussion Part 2
 

TV on/off if programmed is holding down "TV"

To see whats on other tuners, press "INFO" and scroll down to "RRR", this will show what channels the tuners are on and allow you to switch between them

---------- Post added at 10:47 ---------- Previous post was at 10:46 ----------

Nice one :)

Re: General TiVo Discussion Part 2
 

Thanks so much DF - you're a star as usual :)

Re: General TiVo Discussion Part 2
 

You're welcome :)

Re: General TiVo Discussion Part 2
 

No offer email for me. Last one I had was ' TV heaven is just a few weeks away!'

Re: General TiVo Discussion Part 2
 

I've PM'd you. :)

Re: General TiVo Discussion Part 2
 

Thanks DF. Just a quick question - To get the free multiroom offer, should I select "Add a TiVo" with the indictated £6.50 charge, or select "Upgrade" and wait to be offered the multiroom?

Re: General TiVo Discussion Part 2
 

No its a discount applied when your contract runs out.

Re: General TiVo Discussion Part 2
 

Mid morning, no Tivo, no phone call, no patience.:erm:

Still I think a morning install is up to 13.00.:rolleyes:

Re: General TiVo Discussion Part 2
 

I'm supposed to be having my TIVO installed today between 8am and 1pm and was told I'd get a phonecall from the engineer before but am still waiting and getting a little worried now! Fingers crossed he turns up!

Re: General TiVo Discussion Part 2
 

Hey DF, I've not had the email either, got the dear dean and the did we say Dean, but. Nothing else.

Re: General TiVo Discussion Part 2
 

Good question....I think you should just select "upgrade" and sales will call you back regarding the offer to keep the box.

---------- Post added at 11:08 ---------- Previous post was at 11:07 ----------

I've PM'd you. :)

Re: General TiVo Discussion Part 2
 

Cheers DF,ur the man!!!!

Re: General TiVo Discussion Part 2
 

Just had a call from the engineer. He's running a bit late so told me he may be later than 1pm but Is definitely coming. Panic over!

Re: General TiVo Discussion Part 2
 

I had my install yesterday after phoning up on Tuesday to upgrade to VIP50.

Was a little worried when it got to 12:20 so I rang customer services and as luck would have it the engineer phoned to say he was on his way just as the CS chap said he'd give him a ring.

It was really interesting to watch the install. The engineer, his boss and his bosses boss (the last two had just been on training so were out to see how an install is done) did a top job. Split the cable for the V+ box moving to the bedroom, changed the BB/TV splitter, and had to do a lot of signal checking because my levels seem to be pretty low.

They were a good little team. Clearly got on well and had good banter. Engineer was called James which caused a bit of confusion with that being my name as well. I went to get a screwdriver at one point much to their amusement :D The top boss was called Pavel. Funny (haha) chap. Saw a couple of my photos from Iceland and said he's going to go there on the ferry so he can take his car!

Anyway (I'm getting a bit carried away!), the install took a couple of hours what with all the checking of the signal, etc. Certainly a 10/10 job.

Now I just need to figure out how to get the girlfriend to pay a bit more of the monthly subscription ;)

Re: General TiVo Discussion Part 2
 

Yey got me email for TIVO .Upgraded to VIP 50 at the same time with free install. :D

Re: General TiVo Discussion Part 2
 

Thanks DF. You are a star!. I have placed the order, now to wait and see what happens next.

Re: General TiVo Discussion Part 2
 

I think they only call when they know what time they are getting to you for, otherwise it's a bit pointless.

Having TiVO installed today too! Can't wait!! :)

Re: General TiVo Discussion Part 2
 

What's this Free multiroom offer ? I only need 2 boxes on VIP 50 does one come free ?

Re: General TiVo Discussion Part 2
 

Good news Gill!:cleader:

Still no news here yet.:(

Good luck and let us know how it goes.

Re: General TiVo Discussion Part 2
 

It is sad but I am actually excited for all you guys getting your install today, really looking forward to hearing what the TIVO is like :)

Re: General TiVo Discussion Part 2
 

Thanks DF!

Re: General TiVo Discussion Part 2
 

After complaining about the fact that CS wouldn't let me order on the phone even though I'm authorised on the account - a very helpful staff member on the VM Community Forum looked into it for me and I now have an install date on my requested date of 23rd April (instead of May 6th emailed to me yesterday) - result! ;)

Re: General TiVo Discussion Part 2
 

Just had my install date revised - now Thursday 21st of April.

I've got the following week off, so lots of time to play with the shiny new toy.....:D

Re: General TiVo Discussion Part 2
 

Thanks. Will do! :)

Re: General TiVo Discussion Part 2
 

Phoned Virgin again. Still the same story. Said they cant add two promo codes onto account so i will still lose my loyalty discount.

Re: General TiVo Discussion Part 2
 

!2.00 now and still no call from the installer. Now I am getting worried!:confused:

Re: General TiVo Discussion Part 2
 

I think some of the confusion over upgrade billing is between bundle discounts (for instance, I have XL Triple Saving on my bill) and loyalty discounts (I know I was confused until I checked my bill). It appears that we keep bundle discounts, but some people are losing loyalty discounts.

Any VM staff, please feel free to correct my misconception if necessary.

Re: General TiVo Discussion Part 2
 

Just wondering for when I do my order, if you fill in the online form, do they just contact you via e-mail or do they phone you to confirm the order?

Re: General TiVo Discussion Part 2
 

Couldn't wait any longer so I called up. It appears that my install time was changed to afternoon.:grind:

Re: General TiVo Discussion Part 2
 

I've just had a confusing email from VM about Tivo.

I ordered online and requested Tues 26th April 8:00 - 13:00 and 13:00 - 18:00.

The email I received says congratulations, the charge will appear on your next bill. We are sending one of our technicians round on 19/04/2011 6PM to install.

Does this sound right, or is this a mistake in the email (I am at work at the moment so can't check this; I will tonight if I don't get a response here). That date and time would be ideal if it's true.

Re: General TiVo Discussion Part 2
 

was it because the tech was behind this morning or was it just changed?

---------- Post added at 12:40 ---------- Previous post was at 12:39 ----------

If you can, call 0845 454 1111 from work and speak to customer care, they can confirm the date and time now, as it will be on your account.

---------- Post added at 12:40 ---------- Previous post was at 12:40 ----------

I've PM'd you Phil. :tu:

Re: General TiVo Discussion Part 2
 

Thanks. :tu: