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-   -   TiVo (https://www.cableforum.uk/board/showthread.php?t=33670455)

scollie 02-02-2011 16:24
Re: TiVo
 
Quote:
Originally Posted by tweedie (Post 35163762)
Guess who just got a TiVo installation date.....


YAY :D

Feb 8th

and im not an S1 TiVo owner so you all should be getting calls
Can you confirm what you are being charged?

A later poster stated that they are being charged £149 installation but no connection fee, does this also apply to you?

Did you ask how long you are likely to wait until the third tuner is activated?

nn012 02-02-2011 16:35
Re: TiVo
 
On the phone now!!!

Stephen 02-02-2011 16:35
Re: TiVo
 
Quote:
Originally Posted by Perfect Choice (Post 35164756)
As said earlier, if it is 4 staff ringing the first 5000 who may not be at home or available to take a call, then that will take time! Don't panic even if you don't get a call in February! Somebody has to be first and somebody has to be the last to be called, even out of the initial batch.
It's more than 4;)

nn012 02-02-2011 16:37
Re: TiVo
 
Booked for the 17th, same offer as mentioned by others.

clinteastman 02-02-2011 16:39
Re: TiVo
 
Quote:
Originally Posted by nn012 (Post 35164856)
Booked for the 17th, same offer as mentioned by others.
Congrats! Was that the earliest date that offered you?

nn012 02-02-2011 16:42
Re: TiVo
 
Quote:
Originally Posted by clinteastman (Post 35164859)
Congrats! Was that the earliest date that offered you?
Yeah, it was the earliest and only slot available for that and the following week.

Digital Fanatic 02-02-2011 17:02
Re: TiVo
 
Quote:
Originally Posted by fixerman (Post 35164656)
Sorry DF but I find that hard to believe. Judging by the posts on this forum, apart from a couple of doubtful ones, it seems that the only calls are going to TivoS1 owners.
I'm sorry you don't believe me :dozey:

---------- Post added at 16:02 ---------- Previous post was at 15:57 ----------

Quote:
Originally Posted by Mr-S (Post 35164838)
DF/Ben Mcr/Masque: I've got an issue and not sure if you guys can help.Been having various ongoing issues with service (TV/Internet) as well as poor customer service for last 3 years and registered several complaints to the point I took up to CEO office last year. As a settlement (and the fact have a faulty SA V+ box) got offered a deal on TiVo as way of resolving the issues we have had and swap TiVo with faulty box. Last week I spoke to the person Ive been dealing with in CEO office they told me would be contact personally in early Feb re: install date. Problem is my box has constantly playing up (no service for several hours last week) and told them this last week and there response was above. Since then had more problems with the box and I reached out to them yesterday but have yet to get a response. Also asked that we contacted via email or mobile rather than landline from installation date (has been no messages) as in and out of house.

A little concerned as thought we would been priority to get installation due to the problem and previous issues.

Dont want to go into full details about what Ive been offered on here or person's name (dont want them harassed for the same offer and effecting what our deal is) would prefer to speak about it offline with one of you (DM) if possible?
Due to DPA issues, we can't get involved in account/install issues on here, but post on our Community Forum and a member of staff from 2nd line will chase this up if they can.

It's one of those things we can't get involved with.

cheers

BenJSmyth 02-02-2011 17:02
Re: TiVo
 
Ah you lucky people with your phone calls. I never have any luck with anything that involves a lucky dip!

clinteastman 02-02-2011 17:15
Re: TiVo
 
Quote:
Originally Posted by BenJSmyth (Post 35164880)
Ah you lucky people with your phone calls. I never have any luck with anything that involves a lucky dip!
If just been told by @virginmedia that ALL people that registered will be getting a call.

denphone 02-02-2011 17:17
Re: TiVo
 
Quote:
Originally Posted by Perfect Choice (Post 35164563)
I’ve read here that VM have over 20,000 existing customers declaring a wish to purchase Tivo and they will do 5000 by end of March? With that demand you would expect VM to charge.

Ultimately the Tivo price will come down there will also be the smaller cheaper Tivo box later this year as well.

It is a case of whether you want to pay premium as an early adopter or wait a year or 2 say and hope for a lower price, although on this demand it may be several years before the price is lowered!

VM and Sky rightly work on different models so it is a preference to what you want in the end. I like the VM model personally and don’t have to think about the cost of repairs if there is a problem.

However customer who expect all this new service/technology for nothing, are simply being unreasonable in my view, it’s just not practical for a commercial organisation and such costs have to be covered somewhere; so better to be specific to the product rather than a general cost of service.

I have a V+ box today, actually purchased at £45 around 3 years ago when VM put a special offer on their web site for new customers only but didn’t say this initially on the site, so existing customers could order before they corrected their mistake and increased the price to a £75 (so I was lucky).

So if you wait you will get a lower price in time, but suspect it could be 2012 at this rate on Tivo.

For the record I am registered for Tivo and I expect to pay the £189 price as I want it now!!

Forgot to mention that haven’t VM said they want to deploy the Tivo software on existing boxes where possible (Samsung V+ hasn’t got the CPU/memory power I suspect but SA V+ has and the Cisco HD only box is also OK?). It may be a cut down version of Tivo features with none of the Internet/apps features, but it may well be the new UI and useful new features like the 7 day in the past EPG and record whole programme if in the live recording buffer. That is my guess work but they have certainly mentioned deploying Tivo software to current devices so customers who do nothing may get some of the benefits of Tivo anyway.
I work it out that if they do 5.000 by the end of march then to do 20.000 will take until the end of of November l hope this is not the case as people will not be happy waiting this long seeing they told us that it would be coming out in late 2010.

Mr-S 02-02-2011 17:25
Re: TiVo
 
Quote:
Originally Posted by Digital Fanatic (Post 35164875)
I'm sorry you don't believe me :dozey:

---------- Post added at 16:02 ---------- Previous post was at 15:57 ----------



Due to DPA issues, we can't get involved in account/install issues on here, but post on our Community Forum and a member of staff from 2nd line will chase this up if they can.

It's one of those things we can't get involved with.

cheers
Cheers Ill follow up again as well with another email. Close to throwing the other SA V+ box out the window!:mad:

BenJSmyth 02-02-2011 17:26
Re: TiVo
 
Quote:
Originally Posted by clinteastman (Post 35164887)
If just been told by @virginmedia that ALL people that registered will be getting a call.
That is promising news. Lets hope that is correct information you've been given there. I just wish they would accept upgrades by us calling them! That would speed the process up no end!

Perfect Choice 02-02-2011 17:27
Re: TiVo
 
Stephen has corrected me, there are more than 4 callers so good. Suspect there will be a capacity issue on trained staff for installations but as more staff are trained the speed of installs can increase. Somebody has to be the last called and booked though out of 20,000+. Just hope it is not me!!

Stephen 02-02-2011 17:54
Re: TiVo
 
Quote:
Originally Posted by Perfect Choice (Post 35164894)
Stephen has corrected me, there are more than 4 callers so good. Suspect there will be a capacity issue on trained staff for installations but as more staff are trained the speed of installs can increase. Somebody has to be the last called and booked though out of 20,000+. Just hope it is not me!!
I didn't say how many though :angel:might only be 5 or 6 people calling customers ;)

fixerman 02-02-2011 17:56
Re: TiVo
 
Quote:
Originally Posted by Stephen (Post 35164905)
I didn't say how many though :angel:might only be 5 or 6 people calling customers ;)
Stop messing with our heads!:redcard:

Andy C 02-02-2011 17:56
Re: TiVo
 
I spoke to one of the tivo team today as his direct number was posted elsewhere. He said he could not take an order from me directly as he has to follow the list. He did say it's a small team but they are getting through the list well and if I don't get a call tomorrow it will definitely be the day after... So don't panic just yet people!

BenJSmyth 02-02-2011 18:03
Re: TiVo
 
That is good to hear. I had heard that they weren't accepting incoming calls regarding it. We've just got to be patient I guess. This is where having two mobiles and the landline listed on our VM account could cause problems. I'm not at home to receive a call on my landline and the misses' mobile gets no signal in her office!

Hmmmm, I live in hope!

cupcakes aka dd 02-02-2011 18:07
Re: TiVo
 
Quote:
Originally Posted by fixerman (Post 35164656)
Sorry DF but I find that hard to believe. Judging by the posts on this forum, apart from a couple of doubtful ones, it seems that the only calls are going to TivoS1 owners.
I was only kidding. My line is silent.

fixerman 02-02-2011 18:07
Re: TiVo
 
Quote:
Originally Posted by BenJSmyth (Post 35164913)
That is good to hear. I had heard that they weren't accepting incoming calls regarding it. We've just got to be patient I guess. This is where having two mobiles and the landline listed on our VM account could cause problems. I'm not at home to receive a call on my landline and the misses' mobile gets no signal in her office!

Hmmmm, I live in hope!
She should be at home looking after the house and then she would not need a mobile and she would be available to answer the phone.:wtf:

Stephen 02-02-2011 18:07
Re: TiVo
 
Quote:
Originally Posted by fixerman (Post 35164907)
Stop messing with our heads!:redcard:
At least they are now calling customers :)

ozsat 02-02-2011 18:09
Re: TiVo
 
Seems they are installing now - TiVo Community Forum

clinteastman 02-02-2011 18:10
Re: TiVo
 
I see that one of the S1 owners has already had his installed and he's loving it.

[edit] ozsat got there first [/edit]

Andy C 02-02-2011 18:15
Re: TiVo
 
Quote:
Originally Posted by BenJSmyth (Post 35164913)
That is good to hear. I had heard that they weren't accepting incoming calls regarding it. We've just got to be patient I guess. This is where having two mobiles and the landline listed on our VM account could cause problems. I'm not at home to receive a call on my landline and the misses' mobile gets no signal in her office!

Hmmmm, I live in hope!
The number that shows up on caller ID doesn't accept incoming calls but one of the team called Dexter had his direct number posted, I bet the poor guy has had lots of calls!

I find it bad that some people have had two calls, one i know of had signed up on the first call and still was called a second time... some of us are waiting for the first call! I really don't think this was organised very well, it should be a first come first served thing, not a random auto-dialler for the sales guys...

Strangerstill 02-02-2011 18:23
Re: TiVo
 
Anyone in the Manchester area had a call yet?

muppetman11 02-02-2011 18:27
Re: TiVo
 
People are missing the point here , I was told by the execs office that 5000 were being installed then the next phase would be End of March if all went well with the first 5000 , there were around 20000 had pre registered there interest so by my reckoning that 15000 who have to wait until March or after.

JayJay 02-02-2011 18:38
Re: TiVo
 
From a quick gander at the system today there was over 1500 tivos live on the network

Chase 02-02-2011 18:39
Re: TiVo
 
Damn - Scart disabled when HD enabled :(

fixerman 02-02-2011 18:41
Re: TiVo
 
Quote:
Originally Posted by JayJay (Post 35164937)
From a quick gander at the system today there was over 1500 tivos live on the network
What!:banghead:

JayJay 02-02-2011 18:52
Re: TiVo
 
Quote:
Originally Posted by fixerman (Post 35164940)
What!:banghead:
Remember, most are staff.

Stephen 02-02-2011 18:52
Re: TiVo
 
Quote:
Originally Posted by fixerman (Post 35164940)
What!:banghead:
What's the issue? 500 are the initial staff TiVo boxes and majority of the others will be other staff and all the beta trial boxes.

You aren't missing out, your time will come.

jonny1983 02-02-2011 18:53
Re: TiVo
 
had install yesterday (just moved back to vm from sky) and asked about TIVO guy said hadnt heard much about TIVO, and had no training for it yet. then spoke to cs and asked if i could get TIVO (on the off chance) they told me TIVO not available in my area was probably going to be march:mad:

muppetman11 02-02-2011 18:55
Re: TiVo
 
Quote:
Originally Posted by jonny1983 (Post 35164950)
had install yesterday (just moved back to vm from sky) and asked about TIVO guy said hadnt heard much about TIVO, and had no training for it yet. then spoke to cs and asked if i could get TIVO (on the off chance) they told me TIVO not available in my area was probably going to be march:mad:
That's the next phase after the initial 5000

fixerman 02-02-2011 19:07
Re: TiVo
 
Quote:
Originally Posted by Stephen (Post 35164948)
What's the issue? 500 are the initial staff TiVo boxes and majority of the others will be other staff and all the beta trial boxes.

You aren't missing out, your time will come.
Check out my profile! I'm 65!:gpoint:

Digital Fanatic 02-02-2011 19:13
Re: TiVo
 
Quote:
Originally Posted by jonny1983 (Post 35164950)
had install yesterday (just moved back to vm from sky) and asked about TIVO guy said hadnt heard much about TIVO, and had no training for it yet. then spoke to cs and asked if i could get TIVO (on the off chance) they told me TIVO not available in my area was probably going to be march:mad:
Existing customer who registered are first, then new customers later on.

---------- Post added at 18:13 ---------- Previous post was at 18:12 ----------

Quote:
Originally Posted by fixerman (Post 35164955)
Check out my profile! I'm 65!:gpoint:
isn't that the new 55 :)

muppetman11 02-02-2011 19:14
Re: TiVo
 
Quote:
Originally Posted by Digital Fanatic (Post 35164957)
Existing customer who registered are first, then new customers later on.

---------- Post added at 18:13 ---------- Previous post was at 18:12 ----------



isn't that the new 55 :)
Apparently only 5000 of them picked at random

whizzard 02-02-2011 19:17
Re: TiVo
 
Quote:
Originally Posted by muppetman11 (Post 35164960)
Apparently only 5000 of them picked at random
I'd take that as mere hearsay to be honest, unless there's a reliable official source to quote on that.

muppetman11 02-02-2011 19:20
Re: TiVo
 
Quote:
Originally Posted by whizzard (Post 35164964)
I'd take that as mere hearsay to be honest, unless there's a reliable official source to quote on that.
Came from execs office so I'd say pretty reliable.

whizzard 02-02-2011 19:23
Re: TiVo
 
Quote:
Originally Posted by muppetman11 (Post 35164967)
Came from execs office so I'd say pretty reliable.
Obviously S1 TiVo owners are first, and they have said existing customers first, new customers later, and I think its safe to say that those on the higher packages will stand more of a chance ;)

Felim_Doyle 02-02-2011 19:24
Re: TiVo
 
Can someone explain where the S1 TiVo owners come into the picture please? I take it that there was a TiVo box available some years ago from (one of) the predecessors of Virgin Media. Are these boxes still 'live' and still being supported and updated by VM? It seems from what I've read that the existing owners of these boxes do not have to be on XL or above to use them. Are they just being used for the PVR functionality?

muppetman11 02-02-2011 19:28
Re: TiVo
 
Quote:
Originally Posted by Felim_Doyle (Post 35164971)
Can someone explain where the S1 TiVo owners come into the picture please? I take it that there was a TiVo box available some years ago from (one of) the predecessors of Virgin Media. Are these boxes still 'live' and still being supported and updated by VM? It seems from what I've read that the existing owners of these boxes do not have to be on XL or above to use them. Are they just being used for the PVR functionality?
On the TiVo community site some have TIVO booked and were on M+ TV pack and have had to upgrade to XL what happened to rewarding XL and VIP customers.

whizzard 02-02-2011 19:36
Re: TiVo
 
Quote:
Originally Posted by muppetman11 (Post 35164976)
On the TiVo community site some have TIVO booked and were on M+ TV pack and have had to upgrade to XL what happened to rewarding XL and VIP customers.
You eager VIPs shall join the field of dreams soon enough ;)

muppetman11 02-02-2011 19:40
Re: TiVo
 
Quote:
Originally Posted by whizzard (Post 35164985)
You eager VIPs shall join the field of dreams soon enough ;)
Got to confess mate I'm only an XL sub but I do believe it should be VIP pre reg followed by XL pre reg , whatever happens I'm looking forward to getting it at some point probably April now.

Mr-S 02-02-2011 19:40
Re: TiVo
 
Quote:
Originally Posted by Digital Fanatic (Post 35164875)
I'm sorry you don't believe me :dozey:

---------- Post added at 16:02 ---------- Previous post was at 15:57 ----------



Due to DPA issues, we can't get involved in account/install issues on here, but post on our Community Forum and a member of staff from 2nd line will chase this up if they can.

It's one of those things we can't get involved with.

cheers
Posted on community page but got an out of office response from person Im dealing with CEO office and on holiday until Monday. Dont want a replacement box to have to change it again :(

Felim_Doyle 02-02-2011 19:54
Re: TiVo
 
I did register my interest in TiVo some time ago and, as a long standing XL customer, I expect that I will get a call. Does anyone know what the caller id. will be so that I know it's "the call" when it comes?

I've been getting some calls on my VM line lately with weird invalid numbers, which I believe are part of an overseas scam, and some "Withheld" numbers but I have known genuine call centres to display an incorrect caller id. in the past.

I hope that I haven't been ignoring "the call" because of the caller id.!

BenJSmyth 02-02-2011 19:59
Re: TiVo
 
Is anyone able to confirm whether or not non Tivo S1 owners are getting called. A post on Tivo Community may suggest otherwise:

"I have just got signed up and who I spoke to did seem to suggest they were only calling Series 1 Tivo owners at the moment.
Seems if you missed a call Monday you may get the call tonight"

Stephen 02-02-2011 20:04
Re: TiVo
 
Quote:
Originally Posted by Felim_Doyle (Post 35164971)
Can someone explain where the S1 TiVo owners come into the picture please? I take it that there was a TiVo box available some years ago from (one of) the predecessors of Virgin Media. Are these boxes still 'live' and still being supported and updated by VM? It seems from what I've read that the existing owners of these boxes do not have to be on XL or above to use them. Are they just being used for the PVR functionality?
TiVo S1 was available in the UK many years ago and while the menu was similar it was a separate DVR available to purchase on its own and could be used with Sky or freeview or cable. Sky entered into a deal and screwed them over as they released Sky+ not long after.

Many of the users paid a lifetime sub for access to TiVo services and are still using them. It had nothing to Virgin Media back then. That is why TiVo and VM are offering them the new box first, I guess as a thanks for sticking with it or being a previous TiVo user.

Quote:
Originally Posted by Wikipedia
In early 2000, TiVo partnered with electronics manufacturer Thomson Multimedia and broadcaster British Sky Broadcasting to deliver the TiVo service in the UK market. This partnership resulted in the Thomson PVR10UK, a stand-alone receiver released in October 2000 that was based on the original reference design used in the United States by both Philips and Sony. TiVo ended UK unit sales in January 2003, though it continues to sell subscriptions and supply guide data to existing subscribed units.

Jameseh 02-02-2011 20:20
Re: TiVo
 
You'd think it was like a food parcel in africa. Wait, and your slightly improved TV service will arrive at your doorstep.

smokieUK 03-02-2011 00:18
Re: TiVo
 
Mine arrived today, shouldn't have come until 15th but cock up, for once worked in my favour.

Very nice it is too.

Stephen 03-02-2011 00:23
Re: TiVo
 
are you enjoying it so far?

smokieUK 03-02-2011 00:46
Re: TiVo
 
Not especially, went out for some beer and a quiz this evening :)

Looks pretty good, I have to say...

jonny1983 03-02-2011 00:57
Re: TiVo
 
does anyone now if they'll be more vod content on TIVO then we have currently

---------- Post added at 23:57 ---------- Previous post was at 23:51 ----------

i'm getting way to obsessed with TIVO its taking over my life

Stephen 03-02-2011 01:06
Re: TiVo
 
The same content.

gaz2810i 03-02-2011 01:14
Re: TiVo
 
Quote:
Originally Posted by jonny1983 (Post 35165339)
does anyone now if they'll be more vod content on TIVO then we have currently

---------- Post added at 23:57 ---------- Previous post was at 23:51 ----------

i'm getting way to obsessed with TIVO its taking over my life
You're not the only one ;)

---------- Post added at 00:14 ---------- Previous post was at 00:09 ----------

Over the last two days I have had it confirmed by someone in Customer Services, someone in sales, some one in the TiVo department and someone in the CEO office that calls are goin out to 5000 random customers with no mention of TiVo S1 subscribers.

I also had it confirmed that although I am a longstanding VIP50 customer, and someone who registered interest on the day the website launched, that I was not on their system for TiVO. The women I spoke to in the TiVo department stated that unfortunately because I wasn't on their list of 5000 customers I wouldn't be getting it installed till March the 14th at the earliest :mad:

Stephen 03-02-2011 01:16
Re: TiVo
 
Series 1 TiVo people were called first and according to a thread on the TiVo community forum many of them now have install dates. But now it sounds like although many were called it's now being done randomly.

mersey70 03-02-2011 02:47
Re: TiVo
 
I'm not getting Tivo but I must have registered my interest at some point maybe when the website first went live.

Got a call around 5pm from an 0800 number offering me it. I was asked if I already had the old Tivo but he said it didn't really matter.

He also said they had a special offer, reduced from £239 to £149, and I asked if there was any further install charge and he said no although it is £3 a month extra. He did say it must be paid by card, it can't be added to the bill.

Mind you he did also say it could record 1000 hours SD, I think he was just getting mixed up with 1000GB though.

The chap sounded like he was possibly from Manchester, indeed we are part of the Manchester network.

Though i'd share for those aroud here.

Stephen 03-02-2011 02:59
Re: TiVo
 
Quote:
Originally Posted by mersey70 (Post 35165358)
I'm not getting Tivo but I must have registered my interest at some point maybe when the website first went live.

Got a call around 5pm from an 0800 number offering me it. I was asked if I already had the old Tivo but he said it didn't really matter.

He also said they had a special offer, reduced from £239 to £149, and I asked if there was any further install charge and he said no although it is £3 a month extra. He did say it must be paid by card, it can't be added to the bill.

Mind you he did also say it could record 1000 hours SD, I think he was just getting mixed up wuth 1000GB though.

The chap sounded like he was possibly from Manchester, indeed we are part of the Manchester network.

Though i'd share for those aroud here.
The outbound TiVo team are based in wythenshawe.

mersey70 03-02-2011 03:18
Re: TiVo
 
Quote:
Originally Posted by Stephen (Post 35165361)
The outbound TiVo team are based in wythenshawe.
Is Wythenshawe in Manchester?

Edit - Just googled it!

muppetman11 03-02-2011 09:15
Re: TiVo
 
There will be lots of the 20000 who pre registered who won't get it for whatever reason , there's a lot who don't want to pay upfront etc.

whizzard 03-02-2011 10:32
Re: TiVo
 
Quote:
Originally Posted by muppetman11 (Post 35165384)
There will be lots of the 20000 who pre registered who won't get it for whatever reason , there's a lot who don't want to pay upfront etc.
Of course, with any pre-registration process there will always be people who opt not to progress. That means others will then benefit.

dazed&confused 03-02-2011 10:58
Re: TiVo
 
Haven't had a call yet - but amazingly the world hasn't ended.
Watched TV last night - still worked without TIVO!!
To be honest if it comes March April June - not really bothered.
Mind with the hike in prices for VIP - might reconsider the whole package!

Digital Fanatic 03-02-2011 11:02
Re: TiVo
 
Quote:
Originally Posted by dazed&confused (Post 35165464)
Haven't had a call yet - but amazingly the world hasn't ended.
Watched TV last night - still worked without TIVO!!
To be honest if it comes March April June - not really bothered.
Mind with the hike in prices for VIP - might reconsider the whole package!
http://www.virginmediapeople.com/pri...fault.aspx#top

mersey70 03-02-2011 11:12
Re: TiVo
 
Quote:
Originally Posted by whizzard (Post 35165431)
Of course, with any pre-registration process there will always be people who opt not to progress. That means others will then benefit.
Just a total guess but maybe they call those who are nearest the end of their contracts or something like that. I base that purely as I received the call and am very near the end of the contract but i'm merely speculating. Who knows!

---------- Post added at 10:12 ---------- Previous post was at 10:05 ----------

Quote:
Originally Posted by dazed&confused (Post 35165464)
Haven't had a call yet - but amazingly the world hasn't ended.
Watched TV last night - still worked without TIVO!!
To be honest if it comes March April June - not really bothered.
Mind with the hike in prices for VIP - might reconsider the whole package!
How much is VIP going up?

I'm very concerned that my phone will cost £23.74 from April for line, calls and cli. That seems way more expensive than the competition.

BenMcr 03-02-2011 11:15
Re: TiVo
 
Quote:
Originally Posted by mersey70 (Post 35165479)
How much is VIP going up?
£3.15

BenJSmyth 03-02-2011 11:17
Re: TiVo
 
I'm still waiting for my call. There are loads of conflicting stories about the methods though.

Some are saying that there are only 5000 available, apparently @virginmedia has said that all 20,000 pre registrations are getting calls, some saying it's still only S1 owners getting calls?

Are normal customers now getting calls - ie those on VIP or XL packages already? I know I'm very impatient but I just want the call!

I'll go back to sleep now ;)

muppetman11 03-02-2011 11:20
Re: TiVo
 
Quote:
Originally Posted by BenJSmyth (Post 35165497)
I'm still waiting for my call. There are loads of conflicting stories about the methods though.

Some are saying that there are only 5000 available, apparently @virginmedia has said that all 20,000 pre registrations are getting calls, some saying it's still only S1 owners getting calls?

Are normal customers now getting calls - ie those on VIP or XL packages already? I know I'm very impatient but I just want the call!

I'll go back to sleep now ;)
Trust me mate there aren't many getting calls most of the people on here will have pre registered early and there's about two I know of who have had calls Mersey70 and Tweedie I think.

mersey70 03-02-2011 11:21
Re: TiVo
 
Quote:
Originally Posted by BenMcr (Post 35165495)
£3.15
For us XL is up £1, the phone 75p and L BB 75p so not much more then really.

My word the phone is dear though, it was anyway but seems mad to cost nearly £24 but there you go.

---------- Post added at 10:21 ---------- Previous post was at 10:20 ----------

Quote:
Originally Posted by muppetman11 (Post 35165501)
Trust me mate there aren't many getting calls most of the people on here will have pre registered early and there's about two I know of who have had calls Mersey70 and Tweedie I think.
I feel guilty as I don't even want it, he was only on the phone very briefly though so didn't delay them much!

muppetman11 03-02-2011 11:24
Re: TiVo
 
Quote:
Originally Posted by mersey70 (Post 35165502)
For us XL is up £1, the phone 75p and L BB 75p so not much more then really.

My word the phone is dear though, it was anyway but seems mad to cost nearly £24 but there you go.

---------- Post added at 10:21 ---------- Previous post was at 10:20 ----------



I feel guilty as I don't even want it, he was only on the phone very briefly though so didn't delay them much!
I'm on L phone and it's now going to 12.99 line rental and 4.00 L pack so 16.99 for evening and weekend calls , bit to steep if you ask me.

clinteastman 03-02-2011 11:25
Re: TiVo
 
Quote:
Originally Posted by BenJSmyth (Post 35165497)
I'm still waiting for my call. There are loads of conflicting stories about the methods though.

Some are saying that there are only 5000 available, apparently @virginmedia has said that all 20,000 pre registrations are getting calls, some saying it's still only S1 owners getting calls?

Are normal customers now getting calls - ie those on VIP or XL packages already? I know I'm very impatient but I just want the call!

I'll go back to sleep now ;)
I know confusing isn't it. :confused:

I'm thinking at this point there must have been so many installs booked in that it's going to be March/April even if you get a call (which i'm thinking I won't). The main reason i'm in such a rush is that my box has so many problems now that it's becoming unusable.

Looks like I might need a new box BEFORE i get a TiVo. :td:

mersey70 03-02-2011 11:25
Re: TiVo
 
Quote:
Originally Posted by muppetman11 (Post 35165508)
I'm on L phone and it's now going to 12.99 line rental and 4.00 L pack so 16.99 for evening and weekend calls , bit to steep if you ask me.
Actually from April the line is going up to £13.74!!

muppetman11 03-02-2011 11:26
Re: TiVo
 
Quote:
Originally Posted by mersey70 (Post 35165512)
Actually from April the line is going up to £13.74!!
I thought it was 12.24 now

mersey70 03-02-2011 11:27
Re: TiVo
 
Quote:
Originally Posted by muppetman11 (Post 35165514)
I thought it was 12.24 now
It just went up to £12.99 didn't it?

Confused.

dazed&confused 03-02-2011 11:28
Re: TiVo
 
Quote:
Originally Posted by Digital Fanatic (Post 35165471)
Mind doesn't show VIP prices
Originally VM web site was showing a price increase of around £12.00
until I read Ben's post on VIP
Must read all posts before posting
WRITE OUT 100 TIMES
Ouch !!!:dunce:

BenMcr 03-02-2011 11:29
Re: TiVo
 
Quote:
Originally Posted by mersey70 (Post 35165516)
It just went up to £12.99 didn't it?

Confused.
No the VAT increased it from £11.99 to £12.24, then it April it goes to £12.99 (which is factored into the total £3.15 increase in VIP)

The prices on the website won't be charged to existing customers until April, but due to bill cycles they have to be quoted now

mersey70 03-02-2011 11:31
Re: TiVo
 
Quote:
Originally Posted by BenMcr (Post 35165518)
No the VAT increased it from £11.99 to £12.24, then it April it goes to £12.99 (which is factored into the total £3.15 increase in VIP)

The prices on the website won't be charged to existing customers until April, but due to bill cycles they have to be quoted now
Cheers, that is a bit better then. Ta.

muppetman11 03-02-2011 11:34
Re: TiVo
 
Just checked and L phone will cost me 12.99 + 4.00 total = £16.99 with Sky line rental is £11.25 and evening weekend calls are free

mersey70 03-02-2011 11:37
Re: TiVo
 
Quote:
Originally Posted by muppetman11 (Post 35165522)
Just checked and L phone will cost me 12.99 + 4.00 total = £16.99 with Sky line rental is £11.25 and evening weekend calls are free
It is safe to say VM's landline service is particularly uncompetitive and includes less too. Then again Sky have the happy HD charge, we cannot win!!

muppetman11 03-02-2011 11:38
Re: TiVo
 
Quote:
Originally Posted by mersey70 (Post 35165523)
It is safe to say VM's landline service is particularly uncompetitive and includes less too. Then again Sky have the happy HD charge, we cannot win!!
Agreed but VM is getting very pricey

warrenb 03-02-2011 11:38
Re: TiVo
 
So VIP is actually going up by more than the individual prices rises combined. So a smaller discount is being applied ?

BenMcr 03-02-2011 11:39
Re: TiVo
 
Quote:
Originally Posted by warrenb (Post 35165527)
So VIP is actually going up by more than the individual prices rises combined. So a smaller discount is being applied ?
No it's not. It's going up by exactly the individual price rises combined.

warrenb 03-02-2011 11:42
Re: TiVo
 
£1.00 XL TV
75p - Line rental
25p - Talk International
25p - Talk Mobile

That is £2.25 isn't it.

BenMcr 03-02-2011 11:48
Re: TiVo
 
What's not on there though is 90p increase in the cost of additonal STBs for customers with HD activated STBs, of which one is included in VIP.

This then takes it to the £3.15 increase

warrenb 03-02-2011 11:50
Re: TiVo
 
OK that is fine, if I could find anywhere that addition STB is increasing by 90p.

mersey70 03-02-2011 11:51
Re: TiVo
 
Quote:
Originally Posted by muppetman11 (Post 35165526)
Agreed but VM is getting very pricey
The telephone service is a concern for us now. £23 from April for line, allday calls and CLI almost cancels out the HD charge saving, add on some 0870 calls and it can obliterate it. You can get the same from Sky for £16.25 with cli, 0870 and international calls included . And if you pay for the line upfront for a year it's only £14.25.

There's virtually nothing between them now on price for us but for some reason my instinct still tells me to steer clear of them even though they have channels we really want.

BenMcr 03-02-2011 11:51
Re: TiVo
 
Quote:
Originally Posted by warrenb (Post 35165540)
OK that is fine, if I could find anywhere that addition STB is increasing by 90p.
When you get the letter or email confirming the price rise for you, you will

The website is just for those changes that affect everyone. The Additional outlet change doesn't affect customers with only SD boxes, so would be confusing if put on the website

warrenb 03-02-2011 11:53
Re: TiVo
 
OK, that clears it up.
Thanks

uknutz 03-02-2011 13:27
Re: TiVo
 
Quote:
Originally Posted by BenMcr (Post 35165539)
What's not on there though is 90p increase in the cost of additonal STBs for customers with HD activated STBs, of which one is included in VIP.

This then takes it to the £3.15 increase
When I upgraded to VIP50 when it first came out I wasn't offered a swap of the old samsung vbox to the new vhd box. So when the prices increase will I have to pay the extra 90p also?

I did try and have the box changed to a vhd a couple of weeks ago, but they wanted £40 install fee and £30 or was it £49 activation fee as well. Bloody ridiculous if you ask me. I've been paying over £100 a month for years.

edit: I thing you just answered that a couple of posts up.

BenMcr 03-02-2011 13:29
Re: TiVo
 
Quote:
Originally Posted by uknutz (Post 35165650)
When I upgraded to VIP50 when it first came out I wasn't offered a swap of the old samsung vbox to the new vhd box. So when the prices increase will I have to pay the extra 90p also?
Yes because the cost of the additional box is dictated by whether any of the boxes are HD. So as you've got the V+ HD box then the 90p applies. This takes it to £6.50 for additional boxes when you have an HD box compared with £10.50 if you don't

fixerman 03-02-2011 13:30
Re: TiVo
 
Mods please! This thread is going way off topic:o:.

uknutz 03-02-2011 13:31
Re: TiVo
 
So how much should I pay to change the SD box upstairs to a V HD box? Should it not be included in the package?

nezb 03-02-2011 14:25
Re: TiVo
 
I had a call from Virginmedia but was out. The O/H took but they said they'd call back this was on Fri and I've not heard anything since.

I didn't really think anything of it or realise that they had started calling, until I re-checked this thread. Oh well I guess patience is a virtue!

DaBoz 03-02-2011 14:43
Re: TiVo
 
I'm slightly overwhelmed with the number of posts in this thread, I've tried looking back through it all, but anyway....

I am in contract, long term customer and have XL TV with V+HD, L BB, XL phone. How much will TiVo cost me? Is it £149 for the box, and that's it? Or are there more charges?

Cheers

Boz

muppetman11 03-02-2011 14:47
Re: TiVo
 
Quote:
Originally Posted by DaBoz (Post 35165744)
I'm slightly overwhelmed with the number of posts in this thread, I've tried looking back through it all, but anyway....

I am in contract, long term customer and have XL TV with V+HD, L BB, XL phone. How much will TiVo cost me? Is it £149 for the box, and that's it? Or are there more charges?

Cheers

Boz
Your guess is as good as mine there meant to be calling customers but not many on here yet.

Stephen 03-02-2011 15:01
Re: TiVo
 
Quote:
Originally Posted by DaBoz (Post 35165744)
I'm slightly overwhelmed with the number of posts in this thread, I've tried looking back through it all, but anyway....

I am in contract, long term customer and have XL TV with V+HD, L BB, XL phone. How much will TiVo cost me? Is it £149 for the box, and that's it? Or are there more charges?

Cheers

Boz
There is also a £3 monthly charge for the TiVo service.

royaltiger 03-02-2011 15:29
Re: TiVo
 
Quote:
Originally Posted by muppetman11 (Post 35165749)
Your guess is as good as mine there meant to be calling customers but not many on here yet.
Thats not to say loads of customers have not been contacted,I'm sure the majority of Virgin customers dont even know about cable forum thus would not be posting on here anyway, I heard a rumour those contacted have got to keep quiet once they've got the install date as it upsets vip and xl customers, that could be the reason its quiet, but it was a rumour :notme:

muppetman11 03-02-2011 15:31
Re: TiVo
 
Quote:
Originally Posted by royaltiger (Post 35165794)
Thats not to say loads of customers have not been contacted,I'm sure the majority of Virgin customers dont even know about cable forum thus would not be posting on here anyway, I heard a rumour those contacted have got to keep quiet once they've got the install date as it upsets vip and xl customers, that could be the reason its quiet, but it was a rumour :notme:
Well it hasnt quietened all the TIVO series 1 users over on tivocommunity LOL :D

Marcus125 03-02-2011 15:47
Re: TiVo
 
Quote:
Originally Posted by royaltiger (Post 35165794)
Thats not to say loads of customers have not been contacted,I'm sure the majority of Virgin customers dont even know about cable forum thus would not be posting on here anyway, I heard a rumour those contacted have got to keep quiet once they've got the install date as it upsets vip and xl customers, that could be the reason its quiet, but it was a rumour :notme:
Did that sound more believable when you invented it in your head? I'm kidding of course.

royaltiger 03-02-2011 16:04
Re: TiVo
 
I had not heard of tivo s1 users until a few pages back, One assumes that there were not many of them that were Virgin subscribers as the tivo could not do much with the cable system, "like wise the video recorder", you could only record what you watched, so one assumes Virgin have bolstered their customer base a bit by upgrading previous tivo owners, and obviously for sticking with their tivo for all these years they have got themselves a loyalty upgrade before existing customers.

Andy C 03-02-2011 16:25
Re: TiVo
 
Didn't NTL have a deal quite a few years ago offering series 1 tivos? I already had mine then but I'm sure I remember something...

from what I've seen in the screenshots the new tivo seems pretty much the same to operate which is cool, just with extra bells and whistles. I'm hoping it still goes "bloop" when selecting menu items or increasing FF speed etc., shame they got rid of the tivo button at the top tho.

Stuart 03-02-2011 16:29
Re: TiVo
 
Quote:
Originally Posted by royaltiger (Post 35165821)
I had not heard of tivo s1 users until a few pages back, One assumes that there were not many of them that were Virgin subscribers as the tivo could not do much with the cable system, "like wise the video recorder", you could only record what you watched, so one assumes Virgin have bolstered their customer base a bit by upgrading previous tivo owners, and obviously for sticking with their tivo for all these years they have got themselves a loyalty upgrade before existing customers.
I suspect that the reason Tivo was not doing well because Sky were marketing it, and while I don't mean to imply anything dodgy was happening, it's interesting that Sky + came along shortly after Sky started marketing Tivo, and was in direct competition.


Quote:
Originally Posted by Andy C (Post 35165836)
Didn't NTL have a deal quite a few years ago offering series 1 tivos? I already had mine then but I'm sure I remember something...

from what I've seen in the screenshots the new tivo seems pretty much the same to operate which is cool, just with extra bells and whistles. I'm hoping it still goes "bloop" when selecting menu items or increasing FF speed etc., shame they got rid of the tivo button at the top tho.
I believe NTL did, but it was not integrated in the the Cable service, so if you were recording something, you had to watch it if you wanted to watch anything on Cable. Unless you had a second STB.

TeresaTT 03-02-2011 16:29
Re: TiVo
 
I have an install date booked for 15th Feb. I am an ex Series 1 TiVo user and registered in the appropriate places. I asked if I was being offered TiVo because I was a TiVo user but the salesman said he didn't know anything about that. It was just because I'd registered on their website. However, it seems that most people who are being offered TiVo are also Series 1 Users. In fact people who are not in cabled areas are being offered TiVo. Although it's not possible for them to have TiVo in a non cabled area.

With regard to TiVo not doing much with the cable system. I used my TiVo with a Telewest Active Digital box for years and it worked very well indeed. The cable box became just a tuner for my TiVo box and even though TiVo was effecively a single tuner PVR, we missed very few programmes due to clashes as TiVo would pick up repeats. The only reason I moved away from TiVo was that it couldn't do HD. I really, really missed it but the upgrade to HD was quite significant. However, I'm now very happy indeed as I'll have TiVo again and HD.


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