Re: [Merged] Tech Support to be charged at 0871 rate from 8 May
 

i have to agree and yet another reason to leave if they charge me for any of this stuff mentioned

Re: [Merged] Tech Support to be charged at 0871 rate from 8 May
 

Im glad that the number is changing. The amount of stupid calls that u get coming through the call centres is unbelieveable

Re: [Merged] Tech Support to be charged at 0871 rate from 8 May
 

What do you mean?

Re: [Merged] Tech Support to be charged at 0871 rate from 8 May
 

Well ive received calls where customers want to pay their vodafone bills, where they are asking silly questions which have obvious answers and also calls that have nothing to do with NTL. There are some weirdo's out there and i had a guy once telling me how much he loved me and was talkin about God. Ppl like that are holding customers in queues who have genuine problems, and ppl always moan about the call queue. Charging for the calls will mean less ppl call in therefore ppl who have a genuine query can get an answer quicker. Doin that will improve customer service

Re: [Merged] Tech Support to be charged at 0871 rate from 8 May
 

Well, I'm sure that being such the patient and understand person you are will help you deal with 'stupid' customers in the future.

Of course, why would charging for the call stop such 'stupid' calls? Surely if someone is 'stupid' then they're going to call anyway?

Re: [Merged] Tech Support to be charged at 0871 rate from 8 May
 

HA! ur havin a winge about call charges, i dont think someone is gonna wanna call for somethin trivial and want to pay for it. Theyd just figure it out on their own. Like customers are advised of a time frame to expect a tech or install and they call to make sure theyre comin, and they could call like every hour. thatll stop now!

---------- Post added at 12:48 ---------- Previous post was at 12:46 ----------

I must say tho, if someone is calling to report a fault, then a customer shouldnt have to pay for that. its not their fault, so they shouldnt be penalised

Re: [Merged] Tech Support to be charged at 0871 rate from 8 May
 

I'm amazed at how people with attitudes like yours manage to stay in Tech Support. So customers call up with questions which have 'obvious' answers...well yes, obvious to you but have you ever stopped to think that not everyone has your level of knowledge?

And how dare people call back to ensure an install/tech visit is going ahead!

I mean, it's not like installs ever get missed only for the customer to call back to find out why and be told "sorry sir there's no mention of anyone been sent out to you" is it?

Re: [Merged] Tech Support to be charged at 0871 rate from 8 May
 

perfect bliss - without customers you wouldnt get paid.

Re: [Merged] Tech Support to be charged at 0871 rate from 8 May
 

perfect-bliss, you are making some reasonable, argumentative points but try being a little less in-your-face and you may find that people might agree with you more!

It may be reasonable to have a small charge to discourage excessive use but it would help if there was some kind of bounty paid back if your call was to report a genuine fault, etc.

Re: [Merged] Tech Support to be charged at 0871 rate from 8 May
 

I think you're the one being stupid, after all those quick calls with the easy answers are the ones that help keep your average call times down. :rolleyes:

Re: [Merged] Tech Support to be charged at 0871 rate from 8 May
 

lmao. Someone knows the job to well.....;)

Re: [Merged] Tech Support to be charged at 0871 rate from 8 May
 

If they don't think the fault is trivial, then they'll call whether you consider it trivial or not..

---------- Post added at 12:21 ---------- Previous post was at 12:20 ----------

IIRC, the somebody used to work in a Call Centre..

Re: [Merged] Tech Support to be charged at 0871 rate from 8 May
 

I dont actually work in tech support mind. I just cant get over how strongly u guys feel bout having to pay for the calls.
My parents are NTL customers and we dont have any problems with the services. Therefore im guessin that most of the ppl on here have had really bad problems with NTL in the past?

Re: [Merged] Tech Support to be charged at 0871 rate from 8 May
 

Have you actually read this thread all the way through?

I'm alright jack?

No **** Sherlock :D

Re: [Merged] Tech Support to be charged at 0871 rate from 8 May
 

Yep, Natwest (A great call centre at the time) and British Gas (Boiler breakdown - yuck - would never go back).

Used to love those 30 second calls at Natwest where people only wanted to know what time their branch closed or who their branch manager was. Some may think they were "stupid" questions but thy helped me keep my average call length under 2.45 min.

As for Ntl I've still not been convinced that it's anything more than a cynical money making ploy. :(