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-   -   TiVo : Why can't Virgin Media ever get their customer service right?? (https://www.cableforum.uk/board/showthread.php?t=33684015)

Sirius 22-12-2011 21:19
Re: Why can't Virgin Media ever get their customer service right??
 
Quote:
Originally Posted by Hugh (Post 35349640)
Do you train your staff to astroturf review websites?
Hold the press everybody look at the name on that review then look HERE and check the company name :LOL:

Andrewcrawford23 22-12-2011 21:23
Re: Why can't Virgin Media ever get their customer service right??
 
Quote:
Originally Posted by Sirius (Post 35349682)
Hold the press everybody look at the name on that review then look HERE and check the company name :LOL:
that what my first thought was when i found it :O also you should have alook at my find :p

Sirius 22-12-2011 21:25
Re: Why can't Virgin Media ever get their customer service right??
 
Quote:
Originally Posted by Andrewcrawford23 (Post 35349684)
that what my first thought was when i found it :O also you should have alook at my find :p
Pm me the details i have been looking but cannot find it :dunce:

Andrewcrawford23 22-12-2011 21:26
Re: Why can't Virgin Media ever get their customer service right??
 
Quote:
Originally Posted by Sirius (Post 35349686)
Pm me the details i have been looking but cannot find it :dunce:
page 14 last post of that page :p your post madea new page :p

martyh 22-12-2011 21:30
Re: Why can't Virgin Media ever get their customer service right??
 
Quote:
Originally Posted by Sirius (Post 35349682)
Hold the press everybody look at the name on that review then look HERE and check the company name :LOL:

Oh dear :( 2 companies owned by the same person writing reviews for his own companies

Digital Fanatic 22-12-2011 21:38
Re: Why can't Virgin Media ever get their customer service right??
 
Quote:
Originally Posted by Sirius (Post 35349682)
Hold the press everybody look at the name on that review then look HERE and check the company name :LOL:
:LOL:

Sirius 22-12-2011 21:40
Re: Why can't Virgin Media ever get their customer service right??
 
Quote:
Originally Posted by Tim Deegan (Post 35349419)

The difference with my company is that I set the rules. But I would expect my staff to always call me (or someone else who would know), if there was something that they didn't know. And I would never employ anyone who lied to customers, because that is the worst kind of customer service.
Unless of course its on a review site for potential customers

Andrewcrawford23 22-12-2011 21:42
Re: Why can't Virgin Media ever get their customer service right??
 
Quote:
Originally Posted by Sirius (Post 35349693)
Unless of course its on a review site for potential customers
:LOL:

Digital Fanatic 22-12-2011 21:44
Re: Why can't Virgin Media ever get their customer service right??
 
Quote:
Originally Posted by Andrewcrawford23 (Post 35349670)
i cant believe wha ti might have found :O

http://www.insiders-view.co.uk/disgr...rt-forum/00544

doa search for tim ;) sounds a lot like our tim :O but i cant say it is :) kinda goes agianst what hesays about himself and his company :O i better watch out cause he might shoot me down like on those forums :O
Quote:
mojomoj September 3, 2009 at 11:04 am
My experience of mse forums is only shortlived. I recently joined, I’ve posted some advice to other users where I’ve thought it might help save them money, and today it tells me I’ve been banned, with no reason given, and for good. I know for a fact that I haven’t insulted anyone, or criticized Martin (I don’t really care for the bloke, but I’m not posting on threads that involve him), or broken any of the rules….

I suspect that one of the prolific posters on the site (he sells beds, his name is Tim Deegan, he’s a bit of a bully and he uses the mse forum to advertise his own company covertly), has objected to my praising a rival company of his, and I think he’s best buddies with someone from mse and that’s what’s got me banned!

So mse forum to me seems a complete waste of time, if they ban users without warning or even giving them a reason.

Sirius 22-12-2011 21:46
Re: Why can't Virgin Media ever get their customer service right??
 
Quote:
Originally Posted by Digital Fanatic (Post 35349696)
.
Excellent :LOL:

Chad 23-12-2011 00:11
Re: Why can't Virgin Media ever get their customer service right??
 
This thread just got really interesting! Whilst I find the recent turn of events terribly ironic, I do have an uncomfortable sense that we might just be overstepping the mark a little here.

We've had a little chuckle and the original poster has no doubt had to eat some humble pie but I think that posting various links to personal and business information on the original poster is incredibly intrusive, even if it is readily available in the public domain. It just feels like a name and shame exercise now, borderline bullying.

martyh 23-12-2011 00:25
Re: Why can't Virgin Media ever get their customer service right??
 
Quote:
Originally Posted by Chad (Post 35349718)
This thread just got really interesting! Whilst I find the recent turn of events terribly ironic, I do have an uncomfortable sense that we might just be overstepping the mark a little here.

We've had a little chuckle and the original poster has no doubt had to eat some humble pie but I think that posting various links to personal and business information on the original poster is incredibly intrusive, even if it is readily available in the public domain. It just feels like a name and shame exercise now, borderline bullying.
The thing is though The op (Tim) has every oportunity to justify his actions ,or try to ,whereas the rep/s at VM cannot respond to his claims that they are liars which are far more serious allegations than Tim's self reviewing of his own products ,but im sure the mods have a close eye on the thread to make sure it doesn't get out of hand ;)

jb66 23-12-2011 08:25
Re: Why can't Virgin Media ever get their customer service right??
 
I actually had a fault related to what happened to the op yesterday. A customer had ordered TiVo and sky sports HD. The install date was at the end of January. The customer called back up and wanted the premium hd sooner. The agent cancelled the order added HD then rebooked the TiVo. When the hit came through to the v+ box it changed the occurrence to a TiVo and the customer lost all V+ features. I was then sent out on a fault call and had to replace the v+ for the TiVo.

So really my point is, there is a reason they don't like to cancel orders and rebook as it can cause issues, also it's a bit of a billing nightmare charging for hd sports for 2 days longer than the TiVo fee etc

Also although I understand where tim is coming from, technically it's a lie, it is possible, but comes with risk of complications that are much greater than missing hd channels for a few days. It's easier to say "it's not possible" for the customer and the cs member of staff than to have a lengthy discussion on how virgins system works.

Stephen 23-12-2011 10:35
Re: Why can't Virgin Media ever get their customer service right??
 
Quote:
Originally Posted by jb66 (Post 35349753)
I actually had a fault related to what happened to the op yesterday. A customer had ordered TiVo and sky sports HD. The install date was at the end of January. The customer called back up and wanted the premium hd sooner. The agent cancelled the order added HD then rebooked the TiVo. When the hit came through to the v+ box it changed the occurrence to a TiVo and the customer lost all V+ features. I was then sent out on a fault call and had to replace the v+ for the TiVo.

So really my point is, there is a reason they don't like to cancel orders and rebook as it can cause issues, also it's a bit of a billing nightmare charging for hd sports for 2 days longer than the TiVo fee etc

Also although I understand where tim is coming from, technically it's a lie, it is possible, but comes with risk of complications that are much greater than missing hd channels for a few days. It's easier to say "it's not possible" for the customer and the cs member of staff than to have a lengthy discussion on how virgins system works.
Exactly what I was trying to tell the OP in my posts. Am sure he would have had a REAL issue if that had happened to him!

Tim Deegan 23-12-2011 10:40
Re: Why can't Virgin Media ever get their customer service right??
 
Quote:
Originally Posted by Masque (Post 35349626)
For al we know the agent may have said I do not think that is possible but went away and got it sorted, without a recording who really knows, but regardless the issue was resolved to his satisfaction but then the agent was called a liar.
Well you are making it up to suit VM now. I told you what happened, he said "it isn't possible", and that was that. It's only when I pushed that he could be bothered to either do something, or find out if it could be done. He only put me on pause for a min or two, so it can't have been as difficult to sort out as many VM employees are trying to make out.

Quote:
Originally Posted by Masque (Post 35349626)
I have seen and heard many salesman trying to sell things and you know in most cases they are lying to get that all important sale, especially where targets are concerned, so to me it is a case of the pot calling the kettle black.
Well I agree 100% with you that many sales staff use hype, gimmicks and even lies to get sales. But not me. And if you want evidence then go to [mod edit: no advertising please] where you will see that I actively campaign against such tactics.

---------- Post added at 09:40 ---------- Previous post was at 09:36 ----------

Quote:
Originally Posted by Sirius (Post 35349627)
And just let him carry on getting away with accusing VM staff of lying with no evidence to back up his slurs :rolleyes:
As I keep saying, this is about VM, and not individual staff. Stop twisting it to make me sound like the villan here.

I have received poor CS from VM on many occasions (as I'm sure many, many people have). But what disgusts me is the attitude of the VM staff on here, who try to make excuses, or twist things around, rather than showing any concern whatsoever that a customer received poor CS.


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