Re: *ALL* ntl 10MB Discussion (Part 3)
 

you can probably get sky+ for £50 setup these days! personally I would not let this decide whether to keep or ditch NTL's TV service - I'd get sky+ anyway! but NTL's broadband via a cable modem is excellent value and I wouldn't part with that for ADSL. how about you ditch the TV and go to sky - then they will have to put you on cable modem.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I too have just had a SACM installed today instead of the STB broadband.
Engineers came and installed me modem in 5 minutes.. Took another 4 damn hours to get it working. No-one in the UK could help me, 3 calls later ,and some geeza in India sorted me out! No queues there either! Whats wrong with the world :rolleyes:

Also: 2 engineers came, an NTL and an ex-telewest. They didn't know a THING about 10MB on NTL (fastest they thought was 1MB), only the telewest engineer said about the 10MB unlimited cap on telewest for £20 something. Oh dear! But then again, they did get taken over


Speed test:

Tue, 13 Dec 2005 18:38:47 GMT

1st 512K took 453 ms = 1130.2 KB/sec, approx 9313 Kbps, 9.09 Mbps
2nd 512K took 422 ms = 1213.3 KB/sec, approx 9998 Kbps, 9.76 Mbps
3rd 512K took 437 ms = 1171.6 KB/sec, approx 9654 Kbps, 9.43 Mbps
4th 512K took 438 ms = 1169 KB/sec, approx 9633 Kbps, 9.41 Mbps

Overall Average Speed = approx 9650 Kbps, 9.42 Mbps

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Has anyone at all actually paid the £50? My recollection from the last round of speed increases was that no-one actually got charged for the upgrade.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I'm assured by a few Cs people that I won't be charge any extra.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

ntl guy (mate of mine) suggested this site to test your download and upload speed. Sorry if it's been posted before.
What does this do? it tests your line speed, both upload and download. The test servers are located in quality data centers for maximum accuracy.
This test is a transfer of nearly uncompressable data (actually, mp3 files). The result shown is your data transfer speed. This should be close, but less, than your rated (purchased) line speed. If you can get close to 90% of your rated line speed, everything is perfect!

http://www.dslreports.com/stest?loc=2

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Had a conversation with CS regarding the 10Mb upgrade for Settop Box owners.. attempting to get the upgraded cable modem and the chap on the phone made it quite clear there would be a £50 charge and that there was little point as broadband users with Set-top-boxes that can only handle 5Mb will be 'replaced' after the New Year.

Is this true, that boxes will be replaced or is this just hot-air coming from CS attempting to not give a SACM away for free?

Re: *ALL* ntl 10MB Discussion (Part 3)
 

hot air.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

There are so many conflicting stories coming out of CS that I often wonder if we're all speaking to the same company :confused:

I was told initially by CS that the Samsung STB was good for up to 30Mbps :mad: The chap sounded so convincing too :erm: :td:

However, apart from the upgrade, STB/SACM fiasco, CS in my experience have always been polite and very helpful, sorting out problems with the minimum of fuss. So generally, a big :tu: to them. The problem is, the operatives at the sharp end aren't being given the correct information, but that is no excuse to (seemingly) make up stories :shocked:

Re: *ALL* ntl 10MB Discussion (Part 3)
 

With a 10Mbps LAN Port?

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Ok now I'm confused, just read that 1mb and 2mb users are going unlimited in Jan 2006, but I was under the impression that everyone was going 10Mb with different download limits... so as a 2Mb user am I going to get unlimited briefly then a speed upgrade and a cap applied ? Or should I just stop worrying about it and see what happens, not in desparate need of either so both would be a welcome change.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I think you will be given the option - stay on a 1mb or 2mb unlimited tier or opt to go 'limited' but with 10mb.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

The new firmware locks it down to 10Mbps before that I was connecting to it at 100Mbps

EDIT: http://www.samsung.com/Products/Home..._SMT_2100C.asp

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Methinks the figure of 100Mbps is the ethernet port on your computer/roter [if applicable], not the modems speed

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Yes thats what I ment the LAN port. The modem is standard DOCSIS and so should be able to do what any other DOCSIS modem can do. The problem is the boxes CPU can't handle both digital tv and internet balls to the wall. :D

Re: *ALL* ntl 10MB Discussion (Part 3)
 

The Samsung box has 2 CPUs

Re: *ALL* ntl 10MB Discussion (Part 3)
 

Thats a shame, I was hoping for a 10meg with 40gig cap for £25 a Month.

I suppose it make sense doing it this way, as a lot of 10meg users would drop from £35 to £25 and take the hit on gigs.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

If I plug my 3M Samsung into my switch the light goes orange ie 100Mb on the LAN side.

If the port gets locked to 10M there is no way it will give a throughput of 10M.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

I hope your right, the news on the cable forum front page doesnt suggest that though :( , so theres going to be more speculation until we find out 100%

Typical ntl, never giving the whole story

Re: *ALL* ntl 10MB Discussion (Part 3)
 

You're reading it wrong then. As we understand it a current 2 meg user will ultimately have the choice of 2 meg unlimited, or 10meg - with a 30GB cap.

Re: *ALL* ntl 10MB Discussion (Part 3)
 

so there's options to suit everyone. and 'anticap' can now close their site down as the 'cap' issue is resolved. :angel:

*ALL* ntl 10Mb Discussion (Part 3)
 

I rang the tech/support last night,this 10 meg service is fine in daylight,(Ashford Kent) after 4pm it goes all over the place 2meg up to 4 ect,tech/support informed me 10 meg is still on trial,I thought it was released 5th december ?,any one else been told the same.

Re: 10 Meg still on trial ?
 

From what I have read until the 10Mb system is fully rolled out across the country it is looked upon as still under trial as some areas are still waiting for hardware upgrades etc and therefor the speed is not guaranteed to be stable.

Re: *ALL* ntl 10Mb Discussion (Part 3)
 

Where did this rumour come from that from next year everyone will be on 10Mb with differing caps dependant on how much you pay?

Re: *ALL* ntl 10Mb Discussion (Part 3)
 

http://www.cableforum.co.uk/article/...ed-as-standard

"...The new product strategy creates a set of “up to 10Mb as standard” cable broadband products with different bandwidth options to match usage plus a series of unlimited products at different speeds.

For the first time, a customer will be able to match speed, usage allowance and price to their individual needs. A new broadband user will be able to enjoy the same 10Mb speed as an experienced surfer and as their online expertise grows, simply move up to a higher allowance. Tools will be provided to allow customers to track their usage..."

Re: *ALL* ntl 10Mb Discussion (Part 3)
 

I wonder if the change of plan is to do with finding out (a) their would be too much hardware to replace if the entire customer base was upgraded (b) less network capacity then originally anticipated to handle the speed.

Re: *ALL* ntl 10Mb Discussion (Part 3)
 

what change of plan?

Re: *ALL* ntl 10Mb Discussion (Part 3)
 

ntl first said all BB would be 10meg, with certain limits. Now they're saying 1 & 2 meg is unlimited, with 10 meg @ 75gig amonth. I think. :erm:

Re: *ALL* ntl 10Mb Discussion (Part 3)
 

It's not a rumour. NTL sent it to us in a press release.

Re: 10 Meg still on trial ?
 

The speed will never be guaranteed to be stable.

Re: *ALL* ntl 10Mb Discussion (Part 3)
 

so you think they've abandoned the idea of 10meg for the £18 and £25 tiers as opposed to giving them a choice of either high speed or unlimited downloading?

Re: *ALL* ntl 10Mb Discussion (Part 3)
 

Well they said they'd be upgraded before the end of 2006, maybe these unlimited packages are just a stop gap till they can sort out all the speed and modem issues

Re: *ALL* ntl 10Mb Discussion (Part 3)
 

NTL said that there would be some unlimited options as well as the 10 Mb tiers. It would appear that the unlimited options are:
2 Mb @ £24.99
1 Mb @ £17.99
512k @ £14.99

This all still fits in with what was promised. The 10 Mb options with lower usage allowances will probably follow at some time during 2006.

I would presume that the unlimited tiers will have similar uploads to what they currently have. It is interesting to note that the 2 Mb and 1 Mb unlimited tiers are now shown as upto 2 Mb and upto 1 Mb instead of just being 2 Mb and 1 Mb.

Re: *ALL* ntl 10Mb Discussion (Part 3)
 

What change of plan ? There has been nothing to suggest any plan has changed - by the end of 2006 there should be 3 x 10 meg options plus the lower speed unlimited options.

BTW - we have been informed today that all STB customers on 3 meg should have had their configs updated for the 10 meg service last night (a re-boot may be necessary). This doesn't change the fact that they may not physically get the full 10 meg download, but they should get the full 512K upload.

Re: *ALL* ntl 10Mb Discussion (Part 3)
 

I consider these as a suplement to the original announcement - ie. an alternative to taking the 10meg option but I'm asking OB is she telling us it's a change of plan? or just trying to confuse me! :D

Re: *ALL* ntl 10Mb Discussion (Part 3)
 

Still on 3MB here, after a reboot (according to the speed test ^^^). Anyone know how to check if the new config. has arrived?

Re: *ALL* ntl 10Mb Discussion (Part 3)
 

* shrug * I can only tell you what has been passed on to me. I suggest you contact CS.

Re: *ALL* ntl 10Mb Discussion (Part 3)
 

From the normal tv screen... page up, then page down, then blue.

not sure what the config file for 10meg is called though.

Re: *ALL* ntl 10Mb Discussion (Part 3)
 

STB-bund03.cm or so i have been informed ;)

Re: *ALL* ntl 10Mb Discussion (Part 3)
 

...well that's what I've got, but still only on 3MB!

Re: *ALL* ntl 10Mb Discussion (Part 3)
 

Indeedy! :D
I needed a hit on my stb from ntl but once that was done (and rebooted) I was up and running! :)

Thu, 15 Dec 2005 21:01:30 GMT
1st 128K took 219 ms = 598502 Bytes/sec = approx 4980 kbits/sec
2nd 128K took 141 ms = 929589 Bytes/sec = approx 7734 kbits/sec
3rd 128K took 156 ms = 840205 Bytes/sec = approx 6991 kbits/sec
4th 128K took 1000 ms = 131072 Bytes/sec = approx 1091 kbits/sec

Of course I'm not getting the full 10 meg downstream and there seems to be a bit of variation with the speed but I'm pleased as punch :tu: :)

---------- Post added at 21:05 ---------- Previous post was at 21:03 ----------

Phone up cs and ask for your box to be re sent the info? Thats what I had to do......

Re: *ALL* ntl 10Mb Discussion (Part 3)
 

Well, according to the ADSLGuide speed test, my upload is > 500K, so looks like I've been upgraded, but download is c. 2.8MB - about what it was before. When I can be bothered, will take my 'b' wireless router out of the equation, and see if that makes any differebce.

Re: *ALL* ntl 10Mb Discussion (Part 3)
 

You're at your limited with 802.11b.. it'll never manage 10Mbps. Do try. :)

Re: *ALL* ntl 10Mb Discussion (Part 3)
 

I'm well aware of that, but, given the STB will only do 5MB, according to NTL, I didn't think there was much point upgrading to g. I certainly didn't/don't expect wireless b to limit me to 3MB, though:disturbd:

Re: *ALL* ntl 10Mb Discussion (Part 3)
 

I forget the exact specs, but you would need 'g' to get 10Mbps. :)

Re: *ALL* ntl 10Mb Discussion (Part 3)
 

Unless you have a very good signal lock, wireless (11b) will generally run at 2/3 mbps max.

Re: *ALL* ntl 10Mb Discussion (Part 3)
 

That could be the problem, then, though the systray icon does say speed 11MB, connection good. Will try without the router this evening. I was originally going to upgrade to 11g to get the 10MB, but thought I could save some money if NTL are only offering 5MB for the price of 10 (or a £50 upgrade fee).

Does seem ever so slightly faster this morning (3.0x MB, rather than 2.9x!)

Re: *ALL* ntl 10Mb Discussion (Part 3)
 

Just rebooted the Samsung, and got the new config file.

Tests show that it doesn't achieve anywhere near 5Mb, and it ocassionally peaks at 450kB/s but fluctuates back to normal 3Mb download levels, although upload seems to be 500k now.

I've registered with the ww.ntlworld.com/stb page, so just waiting for a call now to arrange a SACM

Jon

Re: *ALL* ntl 10Mb Discussion (Part 3)
 

i have a Q thats probably been asked before but...

Are NTL going to upgrade the modems for those of us currently using a Terajet modem? I believe these only have a 10mbit ethernet port, that restricts us from achieving full use of the 10mbit service ?

Thnx in advance.

Re: *ALL* ntl 10Mb Discussion (Part 3)
 

Ok I thought the 3 tier system for 10meg was scrapped, I misread then.

Re: *ALL* ntl 10Mb Discussion (Part 3)
 

at last, been on 10meg for awhile now but only getting 600kbps max even with latest firmware for my NTL 120 home cable modem, but saw NTL van out in street today working on local cab and when got back my speed is now full 1100/1200kbps. So now again i have double my speed, lol

Re: *ALL* ntl 10Mb Discussion (Part 3)
 

Unless NTL are taking the p..s - always possible - the Samsung should, if there is no router in the way, achieve at least 5MB. If you are only getting 3MB through the STB, odds are this is a problem with the NTL network, and you won't get any better through a SACM.

Re: *ALL* ntl 10Mb Discussion (Part 3)
 

I had 2 mbps on the Samsung.My girlfriend phoned up and asked for 3 mbps,and that is what i have 360 down 35 up.I thought that the STB`s were all upto 10 mbps now.

What is the new config called on the Samsungs.I wen`t into the engineering mode on my Samsung, and it said STB.HIGH.CM.Is there a way to see the config file, without going into the engineering mode?

Re: *ALL* ntl 10Mb Discussion (Part 3)
 

See post 1438. Sounds like you need a reboot to pick up the new config. According to NTL, though, you'll only get 'up to 5MB'. £50 to upgrade to 10MB (by getting a stand-alone modem).

Re: *ALL* ntl 10Mb Discussion (Part 3)
 

Well i have rebooted about four times.i have just check and it still says High.cm.

Re: *ALL* ntl 10Mb Discussion (Part 3)
 

Did you leave the STB off for c. one minute before powering back on? Only thing I can suggest, otherwise may be a call to NTL.

Re: *ALL* ntl 10Mb Discussion (Part 3)
 

I rebooted using the buttons at the front,i then had to enter the pid and password.I could not get it to work like that,so i took out the power lead for about 5 seconds.

Re: *ALL* ntl 10Mb Discussion (Part 3)
 

Here's the results for the "upto 5Mb" on the Samsung ;

Sat, 17 Dec 2005 10:47:33 UTC
1st 128K took 1359 ms = 96447 Bytes/sec = approx 802 kbits/sec
2nd 128K took 94 ms = 1394383 Bytes/sec = approx 11601 kbits/sec
3rd 128K took 188 ms = 697191 Bytes/sec = approx 5801 kbits/sec
4th 128K took 297 ms = 441320 Bytes/sec = approx 3672 kbits/sec

All over the shop, but no apparent packet loss, and good ping times. Always had consistant download rates on the 3Mb service. This is with a Linux firewall/router in place, and the ethernet ports running at 10Mbs

Jon

---------- Post added at 12:10 ---------- Previous post was at 10:52 ----------

Hmmm, seems to be an issue with the router/firewall and/or Netgear 10/100 switch.

Hooked up my laptop direct to the STB ;

Sat, 17 Dec 2005 12:05:12 UTC
1st 128K took 160 ms = 819200 Bytes/sec = approx 6816 kbits/sec
2nd 128K took 170 ms = 771012 Bytes/sec = approx 6415 kbits/sec
3rd 128K took 160 ms = 819200 Bytes/sec = approx 6816 kbits/sec
4th 128K took 220 ms = 595782 Bytes/sec = approx 4957 kbits/sec

Also got a consistent 740 kB/sec download on a 45Mb .iso file

NTL 10 meg Broadband
 

I have been an NTL customer for nearly 10 years and on the whole had excellent service. I was one of the first customers to go on NTL broadband service,

Up until this week December 15th 2005 I was on the 3mb broadband thru my set top box (Samsung) and even though I was sharing this thru a wireless router it never dropped below 2.85mb.
When NTL announced the new 10 mb service for the same price that I was paying for the 3 mb service, and that the cost was coming down in the New Year I decided to go for the 10 mb.
Only to be told that my set top box would only go up to 5mg and that I would have to change to a stand alone modem capable of taking the new 10mb broadband, at a cost of one off payment of £50. I complained about this extra cost because the way I see it why should I be penalised because the box they provided me was not capable of receiving the new 10mg service, and besides I was still expected to pay the same Price has some one who received 3mg, 5mg, or 10mg.

Because of my long service with them, NTL customer service kindly agreed to waver the £50 charge, and on the 15th of December came and fitted the new modem, every thing went smoothly set up no problems I was up and running on the net within 1 hour
I the decided to check my down load speed and upload speed
And the average results were
Download 3.43mbps, upload speed 505kbps no difference than my old set top box speed.
I Contacted NTL customer service and asked them Iâ₠¬ÃƒÆ’¢â€žÂ¢ve I was on the 10 mb service †œYes you areââ‚Âà ‚¬Ãƒâ€šÃ‚ÂÂ� I told then that I was still only getting 3meg down load speed, They than passed me on to NTL Broadband technical support.

This is the conversation I had with one of the support Team.
†œWe donââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t guarantee 10mb only up to 10mbââ‚ ¬Ã‚ÂÂÂ� I said I understand that but surly I should be getting faster down load speeds than 3mb,
†œYou see sir it the system it is not been fully tested it will get better over the next few monthââ‚ƚ¬Ã‚ÂÂÂ�.
But you are advertising that you now have 10mb broadband and it says nothing about the system has you call it still being tested.
†œWell thatââ‚ ¬Ã¢â€žÂ¢s the way it is at the moment Some days youââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢ll get 3mb, tomorrow you could get 5mb and some days you may get up to 10mb, but it will get betterââ‚Ã⠀šÃ‚¬Ãƒâ€šÃ‚ÂÂ�
I then ended the call in disgust.

Since then I have continued to check my down load speed with different software and the highest I got was 7.055 kbps but I must say the down load speed is up and down like a yoyo, yoyo, on average never getting above 3.65kbps.
I think that this 10mb broadband from NTL is just a marketing ploy to say we are the first to over 10mb Broadband, I think they are stretching the truth a bit

On the whole I have found I person from NTL Broadband support who has taken the time to rectify this problem, and to whom I am very grateful, has for customer service, they are the worst I have ever encounter, never do what they say they will.

You will note that I said at the beginning that NTL had not charged me the £50 upgrade for the stand alone modem to get the 10mb broadband, if I have had to pay this then I would have been very disappointed, I would recommend donââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t pay it, its not worth it.

Re: *ALL* ntl 10Mb Discussion (Part 3)
 

Can you do an adslguide speed test.

thanks

Re: *ALL* ntl 10Mb Discussion (Part 3)
 

Modem: Terayon TJ210

Sat, 17 Dec 2005 15:41:23 GMT
1st 128K took 125 ms = 1048576 Bytes/sec = approx 8724 kbits/sec
2nd 128K took 109 ms = 1202495 Bytes/sec = approx 10005 kbits/sec
3rd 128K took 125 ms = 1048576 Bytes/sec = approx 8724 kbits/sec
4th 128K took 109 ms = 1202495 Bytes/sec = approx 10005 kbits/sec

Managed to download a 232mb avi file in about 4 mins. avg 866kB/sec

Re: NTL 10 meg Broadband
 

not all areas are able to get the full 10MB all the time or even some of the time. thats why it is advertised as upto 10MB.

Eventually the 3MB will become upto 10MB in all areas, although right now it can really vary.

Re: *ALL* ntl 10Mb Discussion (Part 3)
 

ADSLguide speedtest - laptop connected direct to STB


Downstream 4659Kbps (582.4 KB/sec)5031 Kbps (inc. overheads)Upstream483 Kbps (60.4 KB/sec)521 Kbps (inc. overheads)

Re: *ALL* ntl 10Mb Discussion (Part 3)
 

Thankyou,i phoned up earlier and was told they can`t manualy upgrade me.I should get it within the next two months.

Does it fluctuate alot?

Re: *ALL* ntl 10Mb Discussion (Part 3)
 

Fire - seems quite stable with a direct connection to the STB.

Looks like my PC i'm running IPCop/Smoothwall firewall/router on is the cause of my problems, so I'm going to upgrade to a wireless router.

Re: *ALL* ntl 10Mb Discussion (Part 3)
 

Is there a quicker way to upgrade (samsung stb) than filling in the form on the website, and waiting "up to 10 days" for them to call?

Re: *ALL* ntl 10Mb Discussion (Part 3)
 

Greetings

I am in the Reading area with a Ambit 100 and was upgraded to 10Mbits some time ago. I have not delved into this post for some time. The following is about what I get on average at anytime of day or night:

Sun, 18 Dec 2005 12:07:05 UTC

1st 512K took 703 ms = 728.3 KB/sec, approx 6001 Kbps, 5.86 Mbps
2nd 512K took 656 ms = 780.5 KB/sec, approx 6431 Kbps, 6.28 Mbps
3rd 512K took 672 ms = 761.9 KB/sec, approx 6278 Kbps, 6.13 Mbps
4th 512K took 672 ms = 761.9 KB/sec, approx 6278 Kbps, 6.13 Mbps

Overall Average Speed = approx 6247 Kbps, 6.1 Mbps

I know the service is 'up to' 10Mbit... anyway, are the figures above likely to be about right .. or do you think the Ambit is a problem?

ta

Mark

Re: *ALL* ntl 10Mb Discussion (Part 3)
 

I filled in the form last week, and then called CS about 3 days later to be told that some one will call me shortly. I've got next week off, so It'd be pretty handy if they can come then rather than having to take a day off in the New Year :)

Re: *ALL* ntl 10Mb Discussion (Part 3)
 

Guys give ntl some time im sure they will work it out sometime soon, as i see it you are not paying any extra than you was before so its not that bad you not getting the full 10mb.
I work in a call centre and i feel for the staff at ntl it seems like its not run that great and they dont train update there staff.

Re: *ALL* ntl 10Mb Discussion (Part 3)
 

Winterbrew-Was you automatically upgraded to upto 10 mbps,or did you phone them?

Re: *ALL* ntl 10Mb Discussion (Part 3)
 

Hi I am in the Reading area and was only getting 5mb, after doing some reading here, I done away with my Linksys BEFSR41 v.1 router (with latest firmware) and plugged my NTLHome 200 modem direct to my pc's ethernet card. By doing so I can happily say I am now getting the full 10mb.
Thanks for the help, hope this helps someone else.

Re: *ALL* ntl 10Mb Discussion (Part 3)
 

I phoned them to be upgraded, but was told that as I'd already filled in the www.ntlworld.com/stb page, that's all I needed to do (i.e they wouldn't hit the box with the new config).

I just kept rebooting (i.e. turn off power)the STB every day, and finally got the new config file seen in the 'up' 'down' 'blue' summary menu.

Jon

Re: *ALL* ntl 10Mb Discussion (Part 3)
 

IF YOU HAVE a router and you have been upgarded to 10 etc but not showuing a fast speed, TAKE IT OUT OF LINE!! if i have my router plugged in i get 750k/s max, if i take the router out and jus tmodem to pc i have my 1.2mb/s :D:D w00t
PIA though new router needed i think lol

Re: *ALL* ntl 10Mb Discussion (Part 3)
 

Now that's just plain weird because the form at that URL suggests you should only fill it in if you want to pay £50 for a new STB/SACM????

I rang last week to be told - "its rolling out and your STB will be upgraded (well to 5 anyway) automatically". Mind you there's not many working days in December left and the letter said "During December"....:erm:

I remain......with hope....and on 3meg....:dozey:

Re: *ALL* ntl 10Mb Discussion (Part 3)
 

just thought i would let ya know what happenend to me after looking here at all the pay £50 for modem upgrade etc:( i rang retentions they credited my account with the £50 and were going to do me upgrade on the 23rd unfortunately im at work so there now doing it on the 29th only annoying thing about it is that everytime you ring them to say about changing it or getting a different time/date they say *you do realise theres a £50 charge for this...yeah yeah of course there...isnt sheesh:)

Re: *ALL* ntl 10Mb Discussion (Part 3)
 

Thanks for this. I am in Reading area (RG10) with a Ambit 100 and only get between 5 and 6. You post has I think confirmed that its the modem at issue rather then the local network.

MArk

Re: *ALL* ntl 10Mb Discussion (Part 3)
 

I can honestly say 10Mb is a complete Joke. Ive had it for a few weeks now and recently its gotten so bad. My average download rate for HTTP is ~80KB/s. FTP is fine. Pulling from mirror.ac.uk gets you +1MB/s. As usual, the renfrew caches are abysmal.

Ive also been experienceing some packet loss and ping spikes. Using visual route, im seeing congestion, at the Renfrew and Lee (Leeds?) cores.

Anyone had similar problems up here?

Dave

---------- Post added at 15:17 ---------- Previous post was at 15:14 ----------

Just to add, the packet loss and ping spikes are occuring here:
renf-t2core-a-ge-wan62.inet.ntl.com and lee-bb-b-so-600-0.inet.ntl.com and also lee-bb-a-ae0-0.inet.ntl.com

Dave

Re: *ALL* ntl 10Mb Discussion (Part 3)
 

So any news for the 2mb people?

Re: *ALL* ntl 10Mb Discussion (Part 3)
 

Today i got a call from cs after filling the form on the website i was told that i would have to open a new account for the service to be moved from the samsung stb to a sacm and have to pay £50 over the phone i am getting 5mb from the stb as the service has been upgraded this is a joke as new customers get it free and i have to open a new account???? is there anything that can be done with the samsung stb?

Re: *ALL* ntl 10Mb Discussion (Part 3)
 

After contacting NTL and being told to 'reboot and it should come up as 10mb' well, after doing all that (and turning the modem off at night or when not in use) we're still chugging away at 2.85mb.
I'm rather frustrated by it all..

silver ambit 120 here, USB connection...

Re: *ALL* ntl 10Mb Discussion (Part 3)
 

Well,what is your upload,if it is 60k/s then you have the 10 mbps.If so it could be that you should connect using ethernet.

Re: *ALL* ntl 10Mb Discussion (Part 3)
 

If you have 500kbit (62.5KB/Sec) Upload you are on the 10mbit service.
If the Speed is Slow, here is a few things to think about:

1. Grab a file from the UK Mirror Site - see how fast it goes.
2. Try Modem Direct into a PC via Network card 10/100 to Eliminate router
3. STB and some STB (CM) will have speed issues
4. Try different times of the Day, no good trying Peak times.

My own experience so far:

SB4100 Modem would not go over 5Mbit due to Firmware Issues, once new firmware in place speeds were from 30KB/Sec to 1.1MB/Sec. PLugged in via my old router (had 10mbit port) slowed my connection down to 5-6Mbit. Bought a Linksys Wireless router and speed got better fast.

Speed still all over the place, once some work got done In my Area (I Imagine) the Speed now are pretty much 8-10mbit on 'normal' places, of course grabbing from certain sites etc is slow due to there pipe been slow (China for example). Outside Peak hours the speed is always 10mbit - pretty constant actually. No Issues with Pings / Lag in games at all now.

Bottom line is I guess there is still work going on, depending on how busy your area is also has a bearing on speeds your going to get. If 10mbit is crap then there is always 2mbit unlimited or ADSL 8mbit.

Re: *ALL* ntl 10Mb Discussion (Part 3)
 

How long did it take them to call you after you filled in the form on the website. I'd really like to get mine done before I go back to work on the 3rd

I think this is a bit shabby as I've been with Nynex/CWC/NTL since 1997. Why should new customers get this free ?

Jon

Re: *ALL* ntl 10Mb Discussion (Part 3)
 

I just wish i was getting the 6 mbit you are getting.I may phone them again today.If you are willing to pay the £50 why don`t you phone them today.

Re: *ALL* ntl 10Mb Discussion (Part 3)
 

To save a tonne of ten of reading, basically 1-2mb users are not getting the 10mb service but are going to be uncapped? so if I want 10mb I have to pay the £37.99 but also get hit with a cap?

Re: *ALL* ntl 10Mb Discussion (Part 3)
 

so are the sammy box's not able to do 10mb then? i got a letter telling me i know need to pay £50 to get my 10mb :(


(sorry if this has already been asked)

edit.. nm i should reas the ntl website more :D.. my speed test is reading 7mb through my stb.. i read that only 5mb is suppost to be possible?

Re: *ALL* ntl 10Mb Discussion (Part 3)
 

Right I am looking at

http://www.ntlworld.com/toolsservices/tiermigration/

I am tempted to uggrade as I am on 2mb using a Ambit usb cable modem.

1) I would do this via pass/name ( gfs account so her permission needed )

2) when would i be billed?

3) would i get hit by a £50 charge?

4) how long to the upgrade?

5) when will the increased bill come/and how much considering i am on 2mb right now

Re: *ALL* ntl 10Mb Discussion (Part 3)
 

1)Yup
2)You'd be billed at the same time as you usually would - but the bill would be partly on 2mb and partly on 10mb.
3)Only if you need a new modem.
4)It took about 30seconds on my dad's - It CAN take longer however.
5)The price is 37.99 NOW and going down to 34.99 shortly as you'd be upgrading to 10mb.

Re: *ALL* ntl 10Mb Discussion (Part 3)
 

Shes not happy about it because ntl are taking there money out at random dates and it needs sorting...so im stuck on flaming 2mb which is enough but for all the stuff I do its not.

Re: *ALL* ntl 10Mb Discussion (Part 3)
 

How did you get the upto 10 mbit upgrade,did you phone them.Can you post a speedtest from-www.adslguide.org

Thanks

Re: *ALL* ntl 10Mb Discussion (Part 3)
 

I read somewhere that one of the recent s/w upgrades has locked the Samsung Ethernet port down to 10MB. That alone will stop STB users getting the full 10MB download. Various reports indicate that the box will handle 7-8MB, so maybe NTL are being cautious advertising it as 'up to 5MB' (for the same price others are paying for 'up to 10MB', though).

My config file was ugraded automatically. However, at the moment I'm only getting 3MB download and 512 upload. This may well be because I'm going through a wireless 'b' router, though.

Re: *ALL* ntl 10Mb Discussion (Part 3)
 

It took 146 days for them to call me and the earliest install date was the 3 jan

---------- Post added at 13:06 ---------- Previous post was at 13:05 ----------

sorry 14 days

Re: *ALL* ntl 10Mb Discussion (Part 3)
 

Well for the first time since I got the upgrade it looks like my ubr has saturated upstream, I have asked bbking to check for me. But I am unable to max my upload to anywhere including ntl and my downstream has plummeted to under 2megabit including from ntl. Pings have shot up.

Re: *ALL* ntl 10Mb Discussion (Part 3)
 

Judging by your post count, can I assume you've checked your modem power stats :P

Re: *ALL* ntl 10Mb Discussion (Part 3)
 

just to let you know i dun a speed test a minute ago dslreports site and this is the results with a samsung stb
your download speed:5280 kbps or 661.1 kb/sec
your upload speed:308 kbps or 38.5 kb/sec

Re: *ALL* ntl 10Mb Discussion (Part 3)
 

just got my new 250 modem this morning

Fri, 23 Dec 2005 11:08:25 UTC

1st 512K took 437 ms = 1171.6 KB/sec, approx 9654 Kbps, 9.43 Mbps
2nd 512K took 438 ms = 1169 KB/sec, approx 9633 Kbps, 9.41 Mbps
3rd 512K took 437 ms = 1171.6 KB/sec, approx 9654 Kbps, 9.43 Mbps
4th 512K took 438 ms = 1169 KB/sec, approx 9633 Kbps, 9.41 Mbps
:D
Overall Average Speed = approx 9644 Kbps, 9.42 Mbps

just tested with ntl news group and getting just under 1200

d/l speed useing newshosting seems very slow tho at like 500kb

Re: *ALL* ntl 10Mb Discussion (Part 3)
 

my test using the Samsung STB..


1st 128K took 125 ms = 1048576 Bytes/sec = approx 8724 kbits/sec
2nd 128K took 125 ms = 1048576 Bytes/sec = approx 8724 kbits/sec
3rd 128K took 140 ms = 936229 Bytes/sec = approx 7789 kbits/sec
4th 128K took 141 ms = 929589 Bytes/sec = approx 7734 kbits/sec

no to bad considering i was expecting no more than 5mb :), my downstrem speeds are always sitting at around 850kbs (depending on the server of course)

i reset the STB and got the new speeds btw

Re: *ALL* ntl 10Mb Discussion (Part 3)
 

Yes, both network cards I've plugged into the Samsung indicate an ethernet speed of 10Mbps on both 10/100 cards

Jon

Re: *ALL* ntl 10Mb Discussion (Part 3)
 

What happens if you set the network cards to 100mbps full duplex,still 10 mbps?

---------- Post added at 14:44 ---------- Previous post was at 14:21 ----------

So has anyone here phoned and got the upgrade on the Samsung?

Also what is the link to the above test?

Re: *ALL* ntl 10Mb Discussion (Part 3)
 

http://www.adslguide.org.uk/tools/sp...7eb2a53f2100c8

£35/month for this? Awful. Truly awful.

Re: *ALL* ntl 10Mb Discussion (Part 3)
 

Yes, tried to force it to use 100Mbs without luck. I think it was still only 10Mbs before the DTV software upgrade
I got the updated config file by pulling the power out of the box once a day, and checking the name of the config file in the 'up' 'down' 'blue' menu from the remote. I've registered on the site for the modem upgrade but no call yet to arrange the SACM. Had the new config file for about 1 week now
Speedtest results and links :

Hooked up my laptop direct to the STB ;
http://homepage.ntlworld.com/robin.d...speedtest.html
Sat, 17 Dec 2005 12:05:12 UTC
1st 128K took 160 ms = 819200 Bytes/sec = approx 6816 kbits/sec
2nd 128K took 170 ms = 771012 Bytes/sec = approx 6415 kbits/sec
3rd 128K took 160 ms = 819200 Bytes/sec = approx 6816 kbits/sec
4th 128K took 220 ms = 595782 Bytes/sec = approx 4957 kbits/sec

ADSLguide speedtest - laptop connected direct to STB
http://www.adslguide.org.uk/tools/speedtest.asp
Downstream 4659Kbps (582.4 KB/sec)5031 Kbps (inc. overheads)
Upstream483 Kbps (60.4 KB/sec)521 Kbps (inc. overheads)

Jon