Re: Virgin Media to Double Broadband Speed
 

I'm not a student.

I don't know about the technical side.

Doesn't take a genius to tell everything that comes out of your mouth is bull excreta.

---------- Post added at 19:56 ---------- Previous post was at 19:55 ----------

What? I presume you mean what's happening on the business tariffs... doesn't apply to residential.

Re: Virgin Media to Double Broadband Speed
 

residential qas. VM stopped 50meg configs been sent 2 weeks ago, their clearing up from now.

Re: Virgin Media to Double Broadband Speed
 

With respect, that's just your assumption.

Re: Virgin Media to Double Broadband Speed
 

Re: Virgin Media to Double Broadband Speed
 

o_0 what are they sending out instead?

They're still selling 50mb on their website, and since my area's not ready for 60 or 100 (hell it can barely handle 50 as it is) I don't see what else people would be getting put on?

Re: Virgin Media to Double Broadband Speed
 

probably the config ignition has which is 100meg down and 5meg up?

Re: Virgin Media to Double Broadband Speed
 

Virgin Media Business have temporarily stopped selling the 30 Mb/s and 50 Mb/s business services and have reinstated the 10 & 20 Mb/s services. This is due to problems with the Business Superhub firmware, which is differen to that used for residential customers.

Once Netgear have resolved the problems I gather the 30 & 50 Mb/s business services will go back on sale.

Re: Virgin Media to Double Broadband Speed
 

60 i think. it doesnt make sense but then again alot of stuff they do doesnt make sense.

60 - 120 - .....

Re: Virgin Media to Double Broadband Speed
 

Like I said, my area can barely handle 50 down 1.75 up, I don't see them giving all new 50mb customers 100/5 especially when they explicitly don't sell 100/anything here.

Even the 60/3 interim package is nearly double the upstream we have now. I just don't see it happening...

Re: Virgin Media to Double Broadband Speed
 

if they havent even got round to the 10:1 upgrades yet I cant wait to see what they do when they launch 100mbit. I would love to see a 100/1.75 config :)

Re: Areas already upgraded (2012 double speed upgrades)
 

UBR = shef11-2-0
Before = 20Mb / 2Mb
Now = 60Mb / 3MB


Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 299000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+

Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 80 55616000 Kbits/sec 299000000 Hz 1.8 dBmV 42.5 dB Hybrid
Locked QAM256 79 55616000 Kbits/sec 291000000 Hz 1.8 dBmV 42.2 dB Hybrid
Locked QAM256 81 55616000 Kbits/sec 307000000 Hz 2.1 dBmV 42.3 dB Hybrid
Locked QAM256 82 55616000 Kbits/sec 315000000 Hz 1.9 dBmV 42.5 dB Hybrid
Locked QAM256 83 55616000 Kbits/sec 323000000 Hz 2.9 dBmV 43.2 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown

Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 5 20480 Kbits/sec 35800000 Hz 41.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV

Primary Downstream Service Flow
Downstream(0)
SFID 2234
Max Traffic Rate 66000000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps

Primary Upstream Service Flow
Upstream(0)
SFID 2233
Max Traffic Rate 3072000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort

https://www.cableforum.co.uk/images/...2012/03/22.png

Also check out my other thread for more details - http://www.cableforum.co.uk/board/12...nd-simple.html

Re: Areas already upgraded (2012 double speed upgrades)
 

That's another on request retier, not the mass upgrade for the area

Re: Virgin Media to Double Broadband Speed
 

You won't because they won't enable an area for 100Mbit without the original upstream work being done

Re: Areas already upgraded (2012 double speed upgrades)
 

if you can request the upgrade can I ring up for 120/10?

Re: Areas already upgraded (2012 double speed upgrades)
 

No because 120Mbit hasn't launched yet anywhere

The highest On Demand retier available is XXL100 which has 5Mbit upload for most people at present (rising to 10Mbit once the mass upgrade in the area is done)

Re: Virgin Media to Double Broadband Speed
 

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 299000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+

Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 125 55616000 Kbits/sec 299000000 Hz 10.67 dBmV 36.84 dB Hybrid
Locked QAM256 124 55616000 Kbits/sec 291000000 Hz 10.64 dBmV 36.61 dB Hybrid
Locked QAM256 126 55616000 Kbits/sec 307000000 Hz 10.24 dBmV 37.09 dB Hybrid
Locked QAM256 127 55616000 Kbits/sec 315000000 Hz 9.92 dBmV 36.84 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown

Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 5 20480 Kbits/sec 35800000 Hz 43.75 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV

Primary Downstream Service Flow
Downstream(0)
SFID 62831
Max Traffic Rate 128000000 bps
Max Traffic Burst 10000 bytes
Mix Traffic Rate 0 bps

Primary Upstream Service Flow
Upstream(0)
SFID 62830
Max Traffic Rate 12288000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort

Re: Virgin Media to Double Broadband Speed
 

is that yours?

Re: Virgin Media to Double Broadband Speed
 

so you can call up and request the upgrade? how likely are they to honour the request?

Re: Virgin Media to Double Broadband Speed
 

not with those power levels

Re: Virgin Media to Double Broadband Speed
 

Those are my power levels.

Re: Virgin Media to Double Broadband Speed
 

Ahhhh, that's why your wifi is poor get a tech! Naaaattttt

Re: Virgin Media to Double Broadband Speed
 

Pah, the techs around here are all useless ;)

Re: Virgin Media to Double Broadband Speed
 

1) I thought you had your cable disconnected
2) I thought you hadnt got the increased upload speeds yet

Re: Virgin Media to Double Broadband Speed
 

3) Give me some of that pie.

Re: Areas already upgraded (2012 double speed upgrades)
 

I get up to 10mb upload. I presume that means the work has been done in my area?

Re: Virgin Media to Double Broadband Speed
 

What tier does My VM say you are on 'XXL' or '100' ?

Re: Virgin Media to Double Broadband Speed
 

I'm on 100

Re: Virgin Media to Double Broadband Speed
 

i was on 100/10 from the get go and I am provisioned for 110/11

Re: Virgin Media to Double Broadband Speed
 

In that case you are on the original 100Mbit tier so of course will be on 10Mbit upload

It's XXL that's been doubled to 100Mbit that keeps it's 5Mbit upload until the double speed upgrades are completed

Re: Virgin Media to Double Broadband Speed
 

I see, thanks Ben

Re: Virgin Media to Double Broadband Speed
 

I've just called up customer services and asked to upgrade my speeds, she said she will look up the prices, came back and said she will upgrade me to 60Mb with no changes in price, which is what i wanted. My area went 100Mb just a couple of days ago

Here is what i get

https://www.cableforum.co.uk/images/...2012/03/16.png

Re: Virgin Media to Double Broadband Speed
 

In the Southsea area it's from July onwards.
Have Super Hub on 30Mbps which will increase to 60Mbps & no charge for installation, as i am an exsisting customer, as my latest bill states:-)

Re: Virgin Media to Double Broadband Speed
 

my area also says July onwards on the checker, but if you call customer services up, there is a high chance they will upgrade your speed, had no luck in UK call centre, but Indian call centre upgraded me.

Re: Virgin Media to Double Broadband Speed
 

Should point out again, it's still only a preliminary (half) upgrade, and while you get a higher download speed, STM and upload speed aren't upgraded to what they should be until later.

Re: Virgin Media to Double Broadband Speed
 

:rofl: have fun hitting your stm in half the time it took you to do it before

Re: Virgin Media to Double Broadband Speed
 

15 minutes now eh? :P

Re: Virgin Media to Double Broadband Speed
 

I tried that and was told yeah, no problem. We can do it early and with no charge. Hold and I'll get it sorted. Came back online and said actually it'll be £11.
lmao. :spin:

Re: Virgin Media to Double Broadband Speed
 

Nice bit of assumption there. How do you know they ever hit their STM limit? I certainly don't. And at least it doesn't stop dead (like an actual cap) and can still be used.

Re: Virgin Media to Double Broadband Speed
 

It was a joke Carl lighten up lol.

Re: Virgin Media to Double Broadband Speed
 

yup, you have got to appreciate the irony of them doubling the speed but not the stm. I would love to know whether it is programmed to knock you down by a certain % of a figure. E.g if it knocked a 20mbit user down to 25% which is 50mbit would it knock the 60mbit upgraded user down to 15mbit or down to 5mbit??????

Somebody do an experiment and find out.

Re: Virgin Media to Double Broadband Speed
 

60s unmanaged atm

Re: Virgin Media to Double Broadband Speed
 

Lies.

Re: Virgin Media to Double Broadband Speed
 

shouldnt they have to legally publish/alter management info if thats the case.

VM are a bunch of cowboys. whoevers in charge of broadband should be sacked along with any other fool aiding this pathetic crap

Re: Virgin Media to Double Broadband Speed
 

how sure are you about that?

Re: Virgin Media to Double Broadband Speed
 

not a lot now

Re: Virgin Media to Double Broadband Speed
 

ok. so im guessing people on 60 get the same management as 20Mb and 30Mb, or whichever package they were on previously till they sort out everything?

Re: Virgin Media to Double Broadband Speed
 

legally who knows, Im sure the cowboys will find someway of covering themselves rushing the construction of Rome in a day

Re: Virgin Media to Double Broadband Speed
 

this is so confusing, and i bet even the team at virgin media have no clue either.

If you have recently had your speed increased as part of our speed doubling program then your traffic management allowances will also have been increased. Full details of the new management policy will be published in April.


So im guessing we have to wait till then for any further information

Re: Virgin Media to Double Broadband Speed
 

ive never seen that message before. still is that within rules. can i blindfold VM and run riot with all my services until April letting them guess my usage?

Re: Virgin Media to Double Broadband Speed
 

You phoned up to get it increased before your area was ready.

p.s why do you have Virgin and Infinity, surely 1 is enough? :)

Re: Virgin Media to Double Broadband Speed
 

My VM contract is ending in July which is when i will be canceling it. I was having far too many issues with VM for too long without it being resolved, hence the reason why i signed up to Infinity.

Re: Virgin Media to Double Broadband Speed
 

Yeah. Sorry. I did wonder. That said, some people would mean that seriously :p:

WRT the STM and speed-doubling. I would assume that they will sort out the STM when they've sorted out the doubled-speeds. I don't know if it's technically possible to have a load of different STM limits; ie a different set for someone on 30mb now who would be on 60mb in, say, July and someone who has upgraded to 60mb now. If you see what I mean :)

So no, they are not, nor have they ever been "cowboys" :rolleyes: Things would be fine if people could just wait for their upgrades and not complicate matters by wanting them sooner.

Re: Virgin Media to Double Broadband Speed
 

lol, that is great, so now it's not VMs fault, it is the customers. I love it. If VM cant handle the simplest of things then 1) they shouldnt introduce caps on god knows how many tiers if they cant handle it 2) shouldnt offer early upgrades. There is a reason why they are doing this it is advertising speed and £££

I dare someone to ring up customer services and ask them what the limit is on 60mbit. I would bet good money they dont know.

Re: Virgin Media to Double Broadband Speed
 

huh? get a grip! this is a multimillion pound business claiming 'glad tidings' in the broadband world.

exactly. they can do a lot but fail papering over the cracks in half arsed ventures. cowboys.

Re: Virgin Media to Double Broadband Speed
 

1. They don't cap. (If they did downloading would not be possible when you reached the cap.)
2. I agree.

Re: Virgin Media to Double Broadband Speed
 

yeah that explains why I got a low STM, as I am on I guess the same STM as what 20mbit users get.

Re: Virgin Media to Double Broadband Speed
 

just seen my bill & have been charged £30 for installation:(

Re: Virgin Media to Double Broadband Speed
 

i think if you upgraded online, the system makes a mistake and charges you, call up CS tomorrow and get it checked

Re: Virgin Media to Double Broadband Speed
 

hey thenry, i can back up your statement too as was what i was told.

this is what i posted in the other thread:

tried finding out information for traffic management on 60Mb, lady told me the info for 30Mb package, i explained a couple things to her, and she said she will talk to her 2nd line support to confirm any information

she came back and got information from 2nd line support who said there is currently no traffic management on speeds above 50Mb, including the new 60Mb package until the policy is updated in April.

Re: Virgin Media to Double Broadband Speed
 

yeah just saw your post. care to test zee?

Re: Virgin Media to Double Broadband Speed
 

yes im testing now, will update in either one of these 2 threads. :)

Re: Virgin Media to Double Broadband Speed
 

That's not right. 60Mbit does have traffic management

Re: Virgin Media to Double Broadband Speed
 

I assume you can only ring up and ask for an early upgrade (to 60mb) if your area already has 100mb?

My area i supposed to be ready for 100 in May, one of the last ones and ready for the speed doubling in July.

Re: Virgin Media to Double Broadband Speed
 

call up and get through to the upgrades team, they should upgrade your down speed early, upload speed will follow afterwards. My area is due July onwards but was 100Mbenabled a few days ago, requested 60Mb and got it.

Re: Virgin Media to Double Broadband Speed
 

how professional

Re: Virgin Media to Double Broadband Speed
 

Could you tell us the traffic management policy then please, as i've just downloaded a 7GB+ file on utorrent, started it around 6pm and its just finished and still getting 62Mb on speedtest.net :erm:

Re: Virgin Media to Double Broadband Speed
 

For the double speed tiers, the management is roughly double the tier it was

So for 60Mbit, that's double XL 30, so you'll have around 10GB downstream - as XL 30 has 5GB downstream

Re: Virgin Media to Double Broadband Speed
 

and how sure are you that it is currently being implemented right now?

Re: Virgin Media to Double Broadband Speed
 

test zee. download little by little though adding to your current 7Gb.

youve got your infinity connection to fall back on if you get managed

Re: Virgin Media to Double Broadband Speed
 

100%.

Re: Virgin Media to Double Broadband Speed
 

i've downloaded 7.90GB plus 623MB so i'll download a little more to see what happens...

Re: Virgin Media to Double Broadband Speed
 

I am going to have to start making a list now. So far we have got CEOs office, retentions, whoever Zee spoke to and 2nd line who get everything wrong. Zee can you download another 3gb file and see if the speed drops as soon as you hit 10gb. I really want to know just to see who is right.

Re: Virgin Media to Double Broadband Speed
 

lool... thats the wonderful world of Virgin Media.

i guess i'll be the only reliable person of the bunch once my test is completed in about 1 hour......

Re: Virgin Media to Double Broadband Speed
 

an hour :shocked:

Re: Virgin Media to Double Broadband Speed
 

I was just double checking everything and as BenMcr said, there is traffic management on 60Mb 100%.


My speed has been capped down to around 15.65Mb and upload remains unchanged.
I managed to download around 9GB until management kicked in.

Checked the config settings on the modem and still says 60Mb, not sure if thats supposed to change or not, but plain and simple there is traffic management on 60Mb no matter what CEO says or 2nd line support or some lady in customer service.

Re: Virgin Media to Double Broadband Speed
 

Just gave them a call and 100Mb isn't due for my area for a little while yet so the lady (who was quite apologetic) said she couldn't do anything for me. :(

Oh well will just have to wait.

Re: Virgin Media to Double Broadband Speed
 

your config file stays the same when you are traffic managed.

Kudos to Ben, I think he needs a promotion :tu:

Re: Virgin Media to Double Broadband Speed
 

When it comes to VM internal info, Ben really knows his stuff.

Re: Virgin Media to Double Broadband Speed
 

yeah Bens hope that there actually is legit within the company

Re: Virgin Media to Double Broadband Speed
 

so we know its still a 75% reduction in speed, and the times probably stay the same, and maximum amount of usage in the evening is around 9GB-10GB before traffic management.

Re: Virgin Media to Double Broadband Speed
 

Please excuse what is probably a stupid question but over what period is the 9-10gb measured and how long does the reduction in speed last for? :dozey:

Re: Virgin Media to Double Broadband Speed
 

Are you sure you won't now be tied into another 12 month contract after upgrading?

Re: Virgin Media to Double Broadband Speed
 

The same as the published policy at www.virginmedia.com/traffic

Re: Virgin Media to Double Broadband Speed
 

Thanks

Re: Virgin Media to Double Broadband Speed
 

they didn't specify that, and neither did i specify that i wanted to get a free upgrade, i just asked i wanted to upgrade my speed to the next highest. So they shouldn't really do that, if they have i wont be happy.

Re: Virgin Media to Double Broadband Speed
 

I would have just waited until it happened, it is not as if you needed it.

Re: Virgin Media to Double Broadband Speed
 

Ben would know better than me, but I thought that if you asked for an upgrade, then it starts a new contract. But if you had waited, and VM had done it, then your old contract would continue with just a revision. It might be worth checking this.

Re: Virgin Media to Double Broadband Speed
 

Most on demand retiers with no other changes don't start a new contract - the only expception is M/L 10 customers going to 30Mbit

If you get a new bundle along with the retier then it would be a new contract

Re: Virgin Media to Double Broadband Speed
 

Thanks Ben

Re: Virgin Media to Double Broadband Speed
 

So even though my UBR is still on 4 downsteam channels if I call in and request the double speed download upgrade early there's a good chance they will do it, or not?

Re: Virgin Media to Double Broadband Speed
 

Can't say as it's literally whether there is capacity or not

Re: Virgin Media to Double Broadband Speed
 

What number do I call to ask about the upgrade and does it tend to be a UK call centre or not?

Re: Virgin Media to Double Broadband Speed
 

It's Customer Services, so it'll be whoever it available

Re: Virgin Media to Double Broadband Speed
 

Just rang them and they didn't even take my account number or any details, just stated there's no way to get the double speed upgrade early and that it has to roll out by dates, judging from others here that's not actually true, but oh well.

Re: Virgin Media to Double Broadband Speed
 

Wait till 1st april

Re: Virgin Media to Double Broadband Speed
 

i havent trundled through all the posts but have you tried logging in to myvirginmedia to see if it offers you the option to upgrade online?

Re: Virgin Media to Double Broadband Speed
 

Just had mine upgraded early (self install pack delivered today), 20Mb to 60Mb. I didn't realise the Superhub was so big! :D

Re: Virgin Media to Double Broadband Speed
 

go through to retentions and they will do it with new prices aswell

Re: Virgin Media to Double Broadband Speed
 

I upgraded from 30mb to 60mb, didn't get a new contract.

My brother upgraded from 20mb to 60mb, he has a new contract. (He already had a superhub)

Go figure. ;)

Re: Virgin Media to Double Broadband Speed
 

Cambridge CB24 has had another downstream channel added this morning making it 5 but still only 1 upstream, i was hoping for 8 channels due to high congestion at peak times.

I did have to reboot the shub though as the 5th channel was showing a power level of 47 dBmV before it displayed the normal value.