Re: TiVo
 

What's this about 30mb, is there any upgrade for L customers?

I know I personally have to wait until August for my upload upgrade.

Re: TiVo
 

I'm not saying your not, just discussing it. No need to be defensive. ;)

Re: TiVo
 

That's ok then , I was told they were releasing another 5000 pre existing customers then they would see how that went and release to further existing customers in March/April if there were no issues.

Re: TiVo
 

That makes sense and tallies up with what they have been saying, also I'm guessing they wouldn't have the stock/trained staff to roll out 20,000 TiVo's at once. Just seems odd that they would pick customers at random and not the first 5000 (which lets face it would include most the people who pre-registered on here).

Has anyone on here that ISN'T a series one owner had an install call yet?

Re: TiVo
 

Looking on tivocommunity.com it seems that quite a few people have received the call, and not all of them Tivo S1 owners. What method are they using for contacting people! I want to phone them!

Re: TiVo
 

Well I registered on the very first day you could as others did, VM should focus on those who were first, so not make it completely random I would suggest.

Re: TiVo
 

As all of the statements are of course entirely he said she said then I suggest waiting for something more official. The only official and confirmed thing at the moment is that S1 TiVo owners are being contacted. Existing customers/pre-registrations will no doubt follow shortly.

Re: TiVo
 

I hope so! There is a big Tivo hole in my life at the moment! I would think that with so many of us on here waiting and the fact none of us have been contacted would suggest that waiting is all we can do. Come on VM, I am willing to pay the high price to be one of the first. But then so are a lot of people I guess, which is perhaps why it has to be done like this.

I shall keep my phones with me at all times though!

Re: TiVo
 

I know I am getting ahead of myself seeing as I havn't ordered TiVo yet but I have a question.

On the online VM TV guide there has been a button saying 'TiVo box users sign in to set recordings' for some time now. I pressed it out of curiosity and got to a log in page where you have to have a blueyonder/ntl/VM e-mail address to sign in.

http://tv.virginmedia.com/vtvapp/epg.do

I have never been given one of these even though I have been a customer for nearly 3 years. Do they not give these out as standard or something? I'd hate to not be able to use this feature when I finally get my hands on TiVo

Re: TiVo
 

Your account should have some form of email address. If you log into My Virgin Media and click on Manage Household Accounts on the left hand side you should be able to check your email address.

Re: TiVo
 

I just called up the normal 0845 number as someone on Tivo Community said they had done that and there was a note on their account and he was put through to the Tivo department and placed his order. I phoned up the normal CS number and was put through to the Tivo dept but was then cut off. When I called back again they told me they couldn't put me through!

Ah the joys of waiting and impatience!

Re: TiVo
 

Ummm... doesn't that need your email address? ;)

Right now you can't use remote record if you don't have an internet account. I hear it is "being looked at".

Re: TiVo
 

Spoke to someone in CEO office last week another issue and mentioned TiVo installation and was told they would be contacting us personally in early Feb to arrange installation so anytime in the next week I guess...

Seems like they are sitting back and loving this, free online marketing and viral publicity for them and the product. Creating the buzz for em at grassroots before they spend the money attracting new customers later in the year.

Re: TiVo
 

Ooops, my bad. Indeed it does. Most likely never got to fill in the activation profile so probably is one, just not set up correctly. Would need to contact Support to check I would imagine.

Re: Remote Record. There are ways of getting it working on a mobile, but there are dedicated IPhone and Android apps coming soon anyway.

Re: TiVo
 

Guess who just got a TiVo installation date.....


YAY :D

Feb 8th

and im not an S1 TiVo owner so you all should be getting calls

Re: TiVo
 

Way to go!!!

That's awesome news, I bet you are excited then! Hopefully this is the start of it for all of us then.

Give us details, prices etc etc.

I'm worrying now - did I put the right phone number in on the pre-reg page, did I enter the account number properly etc etc!

Re: TiVo
 

Good work!! :angel: Fingers crossed for a call!!

Did you just get the call?

Re: TiVo
 

Congrats mate when did they ring you.

Re: TiVo
 

So tomorrow? Interesting you say that, as just had my call (as an S1 owner) and was told the earliest install date for anyone was 15th February. :)

Re: TiVo
 

existing series 1 Tivo customers in a lot of cases are not VM subcribers.
https://www.cableforum.co.uk/images/...011/02/131.jpg

Re: TiVo
 

Might just be that in your area.

Re: TiVo
 

That's what I asked. Was told countrywide. Also heard there's only about 4 people making the calls out. Apparently I am the first person to order more than one TiVo box as well (I'm going to reduce my Sky subscription and move more to Virgin and TiVo) but perhaps I'm not that either! :) I'm really looking forward to it all.

Re: TiVo
 

I'm really glad everyone is starting to get called now :)

Re: TiVo
 

Iam not.:(:mad:

Re: TiVo
 

Why ?

Re: TiVo
 

I signed up when the web site went up and Ive heard nothing.:(

God life sucks.:bigcry:

Re: TiVo
 

Be patient there are probably a lot of people to call and they only started yesterday.

Re: TiVo
 

I got a ring at home whilst I was at work yesterday. They told wife they would ring back but nothing today. they have my mobile too.

Total anti climax as usual with VM.

Re: TiVo
 

Ahh cheer up Windy! :D

I signed up almost immediately too and haven't heard anything yet, our day will come. :)

Re: TiVo
 

The other worrying thing is ive got a new mody no which they haven't got.
But they have got my house no.they should have they gave it to me.:erm:

Re: TiVo
 

If it makes you feel better, I signed up for my staff TiVo the day it was launched on our intranet and still haven't heard anything...

Re: TiVo
 

Well someone can have my place in the queue if the stories so far are true ...

I wont pay £149 (with or without the £40 activationto be added) if they insist on payment there and then by card over the phone. Had this battle with them before when trying to upgrade to 50mb bb when they insisted it had to be paid in advance by cc and i said no way was i giving anyone my card details over the phone.

I can live without if needs must ... after all its just TV not a life changing experience.

all IMHO of course so dont flame me :)

Cozzy

Re: TiVo
 

I want mine but I can wait , I believe the products worth waiting for , I've got my super hub on the way and an upgrade to 30 mb so I'm happy LOL :-)

Re: TiVo
 

Totally agree a tad overpriced hoping alot dont take it then vm will hopefully come up with a more relistic price

Re: TiVo
 

The V+ used to cost this much so it makes this box look a bargain.

Re: TiVo
 

Yes I agree seems value to me let's not forget Sky+HD was £299 when it launched and the Sky+HD 1TB box is still over 200 pounds now.

Re: TiVo
 

Can't the price be added to your bill over a few months.

Tough to expect people to find £200 just like that

Re: TiVo
 

That's what I'm hoping or the very least payment via you bill.

Re: TiVo
 

How does that work. I got my V+ boxes before there was a charge for them. I pay for them monthly (one included in my VIP and the other as an upgrade from the second V box so pay a bit extra per month). I saw later that customers paid a fee for the box, but never paid much attention. For those customers that 'bought' the box, is it still under service contract (ie they fix/replace etc) or is it like buying a Sky box?

Just wondering how it worked with the V+ so I know what to expect with the TiVo when the time comes.

Re: TiVo
 

No Vbox is bought as they at all times remain the property of Virginmedia which is why engineer visits are free for the whole term of your contract unlike SKY.

Re: TiVo
 

All Virgin boxes remain the property of Virginmedia and are repaired or replaced free of charge. The TiVo will be no different. Virgin do not consider the up front payment to be a purchase price.

Re: TiVo
 

While Im not saying £149 with the possible addition of £40 for activation (only reported as waved for previous S1 tivo owners so far) is not a resonable charge for the investment VM are making ... the outdated system of only being able to order if paying by card over the phone in advance is the thing i will not compromise on ...

having been a victim of identity theif there is no way i will ever give card details to some stranger over the phone .. just never gonna happen so VM get your act together and let us pay via our monthly bill.

then as a VIP50 customer wheres my sweetner will be the next question i ask as apparently it looks like bills are going by £10 or so according to the VIP thread (not checked this personally though) ... and then it will be why are VIP20 getting free upgrade to VIP30 and VIP50 get no upgrades on BB speed.....

that should be interesting conversation with lots of negative replys i bet :(

Cozzy

Re: TiVo
 

Thanks - that's what I thought, but I never understood why some had to pay a one off price for the box and others pay a monthly charge.

So theoretically if I go for a TiVo I pay the charge and activation/installation, then £3 a month, if I return one of my V+ boxes would that 'extra' charge come off my bill? I realise all of this is still speculation and dependent on my package (currently VIP20 with a V+ instead of Vbox) but in essence it sounds like my monthly bill might actually go down?

Re: TiVo
 

Another one who'll have problems if they ring before the 15th (pay day). It's just after Christmas and everyone's skint. You should have the option of putting it on your bill.

Re: TiVo
 

Completely agree. Probably the worst time to be asking people to fork out £150-200 when all the Christmas credit card bills have just landed on the door mat/e-mail inbox.

Putting it on the bill should be the only option as Cozzy says. Who in their right mind would give CC details to someone who phoned them

Re: TiVo
 

Apart from me.

Pouts and starting showing TiVo Tension Symptoms. :erm::(;)

Re: TiVo
 

Agree, with vat going up petrol and people struggling after xmas.Would hope vm could have sorting something like that

Re: TiVo
 

I'm sure I once saw something on the VM website that if you pay a lump sum, £200 rings a bell, then they will remove the monthly V+ charge of £10. However this may have been before it was free on TV XL. I've had a quick look but there's a high chance that web page no longer exists.

Re: TiVo
 

Disagree.

But you own that box.

Ok, rant time.:)

Over the last few years, many people believe that the monthly fees they pay VM are just like what you pay Sky, in that they are subscription fees. They're not!

The monthly fee we pay VM is made up of three parts:

a. Subscription fees for tv, broadband and/or telephone services.
b. Rental fees for equipment.
c. A fee to connect to VM's network - VM call it telephone line rental.

Because we pay rental fees for equipment, we can get the equipment fixed/replaced if it breaks. It's not free to fix/replace equipment as many people believe, we pay for it every month.

I won't go into V+ as that's old news, but with Tivo, VM propose and I repeat propose, as we don't know all the charges yet, to charge us the following:

1. Our usual monthly fees as outlined above.
2. An additionally monthly charge of £3 to use the service.
3. An upfront charge of one kind or another.

All well and good?? Hell no!!:mad:

Lets break this down...

VM propose to charge an upfront fee (item 3) for a box that VM still owns. I'm already paying monthly rental equipment fees (item 1) as outlined above, so what is the upfront fee for? Then to add insult to injury, VM propose to charge an additional £3 per month (item 2) to use the service even though I am already paying them to use their cable tv service (item 1). I'm already paying monthly service charges (item 1), so what the hell is the £3 for. What do VM do to earn that £3? Absolutely nothing, of course!!

But hey I'm sure many will say that's fair, ok. But what if you leave VM? You've paid them a non-refundable upfront fee to purchase a box which you do not own on top of normal monthly rental charges and an additional £3 per month surcharge.

Is that fair? Hell, no!:mad:

It's called a triple whammy.

If VM propose to charge me a triple whammy of charges, I propose a triple whammy of complaints to the government, OFT and Consumer focus.

I have waited for something like tivo on cable for 10 years. V+ was poor and I never bothered with it. If it had been 10 years ago, perhaps I might have been more relaxed about the charges. But I watch my pennies now and they are pennies and I am not putting up with this nonsense. VM are saying bend over and take it, no I won't!

I used to say on Sky forums that if people start paying for pay-per-view sports and films, even though they're already paying for subscription sports/film channels, then SKy will charge those fees forever. And that's exactly what they did.

I say its time to stop this nonsense and stand up to this greed. Anyone agree? No, I didn't think so.:)

Re: TiVo
 

I agree all big companies are greedy.

I don't totally agree with the 'you own the box' argument anymore as once you stop subscribing all you really own is a HD receiver, it ceases to be a PVR. Non PVR freesat HD boxes can be picked up for much less than £100. Then again the standard Sky+ HD box can be free, what I said really only applies to their 1TB box.

However I do accept a unsubscribed Sky box does hold some intrinsic value though whereas a VM box dosen't.

Maybe wait until the 3rd tuner is active and perhaps the price will drop in time too but it's I guess that's unlikely for a while yet.

Re: TiVo
 

But they take it back! So you don't own a HD receiver or anything else when you cancel, it's rental equipment, theirs!

Never thought of your point about the Sky box. Good point.

Re: TiVo
 

Install date booked: 16th Feb :)

£149 for box

free installation

£3 extra per month on XL TV package

Re: TiVo
 

When did the slightly different form appear at http://tivo.virginmedia.com/tivoupgrade/interest

I only knew about this one https://tivo.virginmedia.com/public/interest ?

Re: TiVo
 

I'd check out the current prices being advertised prior to agreeing a new 18 month contract with Virgin at the moment.

http://shop.virginmedia.com/bundles/...e-package.html

I hope the prices on their site are wrong, if not I'll certainly not be taking TIVO and agreeing a new 18 contract.

Re: TiVo
 

Free installation?
Cool. :)
How did you manage that as I understood it to be £49.00?

Re: TiVo
 

Not seen that page before, perhaps its just appeared.

Oh and since my post over on the tivo forum, you may have noticed my rant here...:)

I've just decided to take a hard line against these upfront charges. So watch this space, I'll report back if I have any luck. Plus, please do go and speak to that fellow over on chetnet too and see what he says. I don't belong to that forum anymore so can't ask him. Oh hang on, he posts here too.;)

Re: TiVo
 

I think the first one is the one for S1 TiVo users.

Re: TiVo
 

Me? At worst, if I am defrauded the credit card company refunds me and cancels the card. No loss to me.

---------- Post added at 01:15 ---------- Previous post was at 01:09 ----------

When Virgin Media phone you they already have all of your details. They know what package you are on and are happy to go into the specific details. When you pay the upfront charge on your CC they don't ask for your address again (why would they, as they already have it). If, at worst, that somehow got into the wrong hands then your CC company refunds you and you get a new card. I've had one of my cards cloned loads of times and that is exactly what happens.

---------- Post added at 01:40 ---------- Previous post was at 01:15 ----------

So? Why would you want to own any Sky box without an active Sky subscription? What use is it really, these days, when basic Freesat boxes are next to nothing or built into the TV.

So with Virgin Media, given the equipment repairs are included in what you pay per month you are actually better off with them than with Sky (where equipment repairs are not included in the monthly subscription)

It costs your monthly subscription (minimum XL TV), £149 upwards one off charge per box, depending on your past relationship with Virgin Media and/or TiVo, and £3p/m per TiVo box.

The one off charge per piece of equipment goes someway to offset the cost of the production of that equipment. Sky also charged these kind of prices at launch, and new Sky HD+ boxes cost £180 or more. The fact that you own the Sky box at the start, and you never own the Virgin Media box, is irrelevant. However if my original Thomson Sky+ HD box finally goes bang (and I think it might soon), Sky won't give me a replacement Sky+ HD box for free (despite the fact that I paid £299 for it when it came out). Virgin Media will always replace any box I have purchased, like for like.

Service charge for using the extra services that are available via TiVo boxes.

Well you'd factor the one off cost of the equipment against how many months you think you'll likely stick with Virgin Media. So if you depreciate it over 18 months (which is the length of the contract Virgin Media told me that you automatically renew for if you take out TiVo), it's less than £10 per month (as a TiVo S1 owner) or about £10 a month otherwise. The same applies to those, myself included, who took out a Sky HD+ box when that was launched. That box was £299upfront, but depreciate it over 12 months which is the minimum term of a Sky contract.

[snip]

They're saying nothing of the sort. They are only offering TiVo to XL TV customers and are pitching it as a high end product which isn't for everyone. You don't have to partake as it's optional, but if you want to then it costs as above. If you cannot afford it, I'm sorry but wait until you can. :) I had a S1 TiVo back in 2001 and have waited for the day when TiVo finally came back to the UK. Therefore I've put down for three TiVo boxes to replace my three V+ boxes but I'd budgeted to do this ever since I heard about TiVo coming to Virgin Media early in 2010, so had already put money aside for this, and I think the costs seem fair in comparison to those of Sky+ HD. As a TiVo S1 owner I have also saved three lots of install fees by doing this in one go, which is £120.

---------- Post added at 01:51 ---------- Previous post was at 01:40 ----------

From memory, the V+ box was originally £10 a month unless you paid a lump sum of something between £150 and £200 for that fee to be removed. I cannot remember if there was a purchase price for the box as well.

In late 2007, I think, V+ boxes became half price, at £75 one off charge which was supposed to be for first time V+ customers only. Existing V+ customers, who wanted additional boxes, were supposed to pay £150 per additional box and then £5 per month per box for the V+ service. However many existing customers managed to get additional boxes for £75 per box (myself included). At the time, the V+ box was the only Virgin Media box which supported HD, so if you wanted HD output you had to have it. The new V HD box came later.

Re: TiVo
 

Many many companies ask for card details over the phone and the agents are fully trained in taking payments, their footprints are all over the account as well so the is no way an agent is going to try and defraud you unless they want to take some quality time in a jail cell and have problems in the future getting a job or credit.

Your card details are worth a lot less than their job.

Re: TiVo
 

Rip off price for the box and totall disgrace to charge £ 3 extra,I will certainly be passing on that foe a while.Trouble is whilst people are daft enough to pay it they will charge it

Re: TiVo
 

They said that because I was special the installation fees was waived - and just for a minute I thought I was (right up to the moment he remembered to tell me that it was going to cost me another £3pm)!!! :D

Re: TiVo
 

If you want the latest product then you have to pay the price.:)

Re: TiVo
 

Its really quite simple. The prices are what they are. That isn't going to change any time soon, so can either accept and take a TiVo early doors, or hang on for months in the hop that price will drop.

Re: TiVo
 

Three months and 1500 posts later we are still speculating on and misquoting launch dates, feature lists, remote device support etc. :rolleyes:

---------- Post added at 08:32 ---------- Previous post was at 08:01 ----------

Twenty years earlier ...

Authoritative debate on the roll-out of motorway junction 'upgrades' ensues ... :rolleyes:

Although the Ford Mondeo* and Ford Contour* share the same basic functionality they have been designed and built separately and direct comparisons between the two and suggestions as to what features each might support should be avoided.

*For Ford, read TiVo, for Mondeo read UK Virgin Media variant, for Contour read US Première variant.

<OffTopic>
Notice how the Ford Mondeo was designed and named to be a "one world, one car" concept except, of course, in the US where it was physically different, sharing only a few external components (windscreen, front windows, front mirrors and door handles) with its European counterpart, and marketed as the Ford Contour and Mercury Mystique.
</OffTopic>

Re: TiVo
 

I actually think the Tivo price is a good deal, Sky charge £200 for their 1TB DVR and you have to pay for any repairs. Much prefer the VM approach with its lifetime warranty in effect included.

This is latest technology and with new features(1TB, Internet based apps, intuitive UI), you are not forced to buy it and quite happily access XL TV and catch-up, etc using existing V+/VHD boxes if you want.

That £3 extra per month by the way covers specific extra charges to Tivo (or that is what I’ve read on here) so is a justified add-on and I expect will cover extra features like the Internet/application based services for example. If you don’t want to pay it then just stay with an existing DVR box an you can happily watch XL TV without the extra fee.

As regards the £149 plus £40 install fee, well VM are not a charity and they have costs to recover as well, the Tivo box will clearly have a cost and also they will have to account for a percentage failure rate to cover the “free” repair service (nothing is free really, it is just where you decide to account for them).

VM could have easily said Tivo costs nothing but the costs do not disappear and would have to result in a general wholesale increase in prices across all TV services say or VM lose profits and eventually go bust!

I’m sure subscribers would be complaining about new services they are not using if new costs were added to general rates, so quite right that Tivo users pay for their new services and the infrastructure (the box + support) required, especially in these early stages.

The price will come down eventually, but if you find the launch price too high in current circumstances, then just keep your current box and keep watching XL TV or even less (L/M) where you still have access to a smaller set of HD channels at least without having to pay £10 a month more.

Re: TiVo
 

I hope I get a call/install soon as my V+ has decided only to play half of each recording, not very useful!

Re: TiVo
 

It's also worth remembering that TiVo in the US is an extra $20 a month! £3 for all the "TiVoness" is a bargain, but as usual the moaners come out! lol :D

Re: TiVo
 

Just shows you how good the deal is if you want the extra Tivo features.

Re: TiVo
 

indeed.

Re: TiVo
 

If you only pay $99 for the box, true

If you pay $299 (£185) for the box (which is your box, not rented and is still cheaper than VM after installation) the fee is $12.99 (£8) per month. Or you can pay the lifetime fee of $399 (£250) and pay no monthly fee

But this is in a country where paying additional for PVR services is the norm - we left that behind some time ago in this country when Sky and Virgin included them in packages and convinced people they were "free"

Re: TiVo
 

I've just come out of a 45 minute meeting at work and was dredding looking at my mobile in case they had phoned! They hadn't. Possibly the only time I was wishing they didn't phone.

I'm now back on it! So phone me VM, please!

Will I get a call before we hit 100 pages I wonder?!

Re: TiVo
 

Sorry! I just could not resist!;)

Re: TiVo
 

Oh no, what have I started! Actually.....I'm losing my own bet by replying! Dammit :)

Re: TiVo
 

Nobody knows whether they are still calling

Re: TiVo
 

I'm sure you'll agree that's like comparing apples and oranges.

With Sky, you are buying the box and it is yours to keep and pay maintenance on, just like your own TV set or DVD player.

Traditionally with Virgin Media and its predecessors, you effectively rented the box with maintenance costs included, perhaps like your rented TV set or DVD player, and you paid for it through your service subscription. So, for example, you might opt for the XL or a higher package with a + or HD box and enjoy the PVR and HD facilities as well as the other great features in those packages. The hardware remains the property of VM and, should you decide to drop to a more basic package, they have the option replace the box with a less fully featured one.

I personally feel that the up front cost is somewhat prohibitive for most people and VM should perhaps have charged a higher monthly fee instead to cover the cost. However I can see that, with limited initial production of units, it may help reduce the early demand whilst funding the capital outlay for research, development, purchase and support of the boxes and training of staff.

Obviously VM could not and would not have increased the cost of the existing packages for subscribers who did not have a TiVo box so they would have to have introduced an additional surcharge for this or an entirely new package tier.

I'm sure that the pricing structure will change over time but I imagine the current situation will remain for quite some time so as not to upset the early adopters and to continue funding the development and support of the product/service.

---------- Post added at 10:56 ---------- Previous post was at 10:37 ----------

<SlightlyOffTopic>
Is there an on-going process in place to phase out older boxes?

I was disappointed to find, when the NGTV platform merger took place, that the EPG on my Pace Di4000-N V Box no longer gave three days of programme listings and the i-button content was severely reduced, no longer giving episode titles for series or, in many cases, year and lead cast for movies.

My understanding was that this streamlining of EPGs was in part to support older less well endowed STBs although simply reducing the number of EPG suppliers was also a consideration.
</SlightlyOffTopic>

Re: TiVo
 

I’ve read here that VM have over 20,000 existing customers declaring a wish to purchase Tivo and they will do 5000 by end of March? With that demand you would expect VM to charge.

Ultimately the Tivo price will come down there will also be the smaller cheaper Tivo box later this year as well.

It is a case of whether you want to pay premium as an early adopter or wait a year or 2 say and hope for a lower price, although on this demand it may be several years before the price is lowered!

VM and Sky rightly work on different models so it is a preference to what you want in the end. I like the VM model personally and don’t have to think about the cost of repairs if there is a problem.

However customer who expect all this new service/technology for nothing, are simply being unreasonable in my view, it’s just not practical for a commercial organisation and such costs have to be covered somewhere; so better to be specific to the product rather than a general cost of service.

I have a V+ box today, actually purchased at £45 around 3 years ago when VM put a special offer on their web site for new customers only but didn’t say this initially on the site, so existing customers could order before they corrected their mistake and increased the price to a £75 (so I was lucky).

So if you wait you will get a lower price in time, but suspect it could be 2012 at this rate on Tivo.

For the record I am registered for Tivo and I expect to pay the £189 price as I want it now!!

Forgot to mention that haven’t VM said they want to deploy the Tivo software on existing boxes where possible (Samsung V+ hasn’t got the CPU/memory power I suspect but SA V+ has and the Cisco HD only box is also OK?). It may be a cut down version of Tivo features with none of the Internet/apps features, but it may well be the new UI and useful new features like the 7 day in the past EPG and record whole programme if in the live recording buffer. That is my guess work but they have certainly mentioned deploying Tivo software to current devices so customers who do nothing may get some of the benefits of Tivo anyway.

Re: TiVo
 

I think Virgin will always look at what kit they can remove to reduce support costs

A couple of years ago they swapped out most Pace 1000 and 2000 STBs due to their age, I would expect further swap outs to happen again when appropriate

It's likely that TiVo will have caused a rethink as to how to do this next

Re: TiVo
 

I'm guessing they are, if the numbers are correct then they have a lot of calling to do.

---------- Post added at 11:10 ---------- Previous post was at 11:09 ----------

Oh, when are the gagging orders running out? Aren't the first S1 owner installs today?

Re: TiVo
 

Yes feedback on real usage would be appreciated. Expect a few bugs or features yet to be activated but would be nice to get some level of feedback as a "TV experience".

Re: TiVo
 

I would hope for the new UI on a V-HD box, and the ability to stream recordings from your main TiVo to it.

That would certainly increase the utility of the TiVo for me, and add a little more justification to the price.

Re: TiVo
 

Can anyone confirm if they are still making calls? I have my £149 ready to give them, just phone me!

Re: TiVo
 

yes, the team are still calling customers.

Re: TiVo
 

That's good to hear, thanks DF. I'm starting to doubt myself when it comes to the pre-registration and whether I filled everything out correctly!

Re: TiVo
 

They didn't take my second V box back. I stopped paying for it and they said don't worry about sending it back. I guess wait long enough and it's not even valuable to them.

Boz

---------- Post added at 11:55 ---------- Previous post was at 11:52 ----------

I registered interest before xmas, and yesterday no call. In fact, no one called us, as we discovered some moronic teenagers on the way to school jacked open the junction box opposite our house and yanked the cables, so we and a few others in the street lost phone lines.

Is it worth me calling VM CS up to see if they had tried to call me?

Boz

Re: TiVo
 

You should have made them take it.. you're now responsible for disposal of it, which now cost ££.. That's why they don't want to take it.

Re: TiVo
 

I don't see how it'd cost him anything. If I had an old television to dispose of, I'd drop it off at the tip when I drive to the gym and they don't charge me for doing this. Why would disposing of an old STB cost anything, if the supplier didn't want it back?

(page 100!) ;)

Re: TiVo
 

Virgin won't ask for STBs back unless the full TV service is disconnected. Until then they would prefer you to keep hold of the box in case you want to reconnect it

However I would not throw it away as it would be charged to replace if they didn't get it back if you did disconnect the TV completely

If you don't want it, then phone them back and they will arrange for it to be picked up

Re: TiVo
 

Nope, just need to leave it in the home electrical section at the local recycling centre.

Boz

Re: TiVo
 

No need to do that!:) Just come round to our street and leave it in the back alley along with all the mattress's, monitors, fridges and TV sets.:mad:

Re: TiVo
 

That's a good point, I'll hang on to it just in case I do want to reconnect. Anyway, this is all a bit of topic, surely someone by now has VM TiVo installed?!?!

Boz

Re: TiVo
 

Sorry DF but I find that hard to believe. Judging by the posts on this forum, apart from a couple of doubtful ones, it seems that the only calls are going to TivoS1 owners.

Re: TiVo
 

That's the point though, you have to take it down the recycling centre, spending your time and money on getting it there.

If VM dispose of it, it actually costs them alot. Which is why they would rather you did it.

The way VM go on you'd have though we all had unlimited storage space, i just have a totally unused box upstairs in a cupboard because they refused to install VIP unless i physically took a box i had absolutely no use for.. crazy stuff.

Re: TiVo
 

From snippets posted on here, thought we were talking of 4 staff ringing 5000 lucky customers, that is going to take some time but there is also a limit of trained staff to install so expect this to continue for weeks not a few days IMHO.

Re: TiVo
 

Are the people who are getting phone calls just on XL TV or have any VIP customers got the call as well?

Re: TiVo
 

VM just said on Twitter that "Calls have started, there's a lot to get through though!".

I wonder if they'll get through the pre-reg and then officially announce availability?

Re: TiVo
 

I've been called twice and declined both times :mad:

Re: TiVo
 

As said earlier, if it is 4 staff ringing the first 5000 who may not be at home or available to take a call, then that will take time! Don't panic even if you don't get a call in February! Somebody has to be first and somebody has to be the last to be called, even out of the initial batch.

Re: TiVo
 

I guess I just hope that they'll call the mobile number when I registered my interest in the website, or use the email address I also provided.

I've got next to no chance of being in during 'normal' working hours on my VM landline... :(

Re: TiVo
 

Same here!

Re: TiVo
 

DF/Ben Mcr/Masque: I've got an issue and not sure if you guys can help.Been having various ongoing issues with service (TV/Internet) as well as poor customer service for last 3 years and registered several complaints to the point I took up to CEO office last year. As a settlement (and the fact have a faulty SA V+ box) got offered a deal on TiVo as way of resolving the issues we have had and swap TiVo with faulty box. Last week I spoke to the person Ive been dealing with in CEO office they told me would be contact personally in early Feb re: install date. Problem is my box has constantly playing up (no service for several hours last week) and told them this last week and there response was above. Since then had more problems with the box and I reached out to them yesterday but have yet to get a response. Also asked that we contacted via email or mobile rather than landline from installation date (has been no messages) as in and out of house.

A little concerned as thought we would been priority to get installation due to the problem and previous issues.

Dont want to go into full details about what Ive been offered on here or person's name (dont want them harassed for the same offer and effecting what our deal is) would prefer to speak about it offline with one of you (DM) if possible?