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-   -   VIP/VIP+ New and Improved VIP Package (https://www.cableforum.uk/board/showthread.php?t=33667486)

James79 23-04-2011 20:00
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by kgollop (Post 35220393)
I think you're right, I don't think they'll improve VIP50 any further. VIP20 is just being run into the ground as far as I can see so people upgrade to VIP50. They may as well just do away with it.
Well said!!

I've heard some VIP subscribers on here commenting that they had recently received an offer relating to upgrading their VIP package to include TIVO.

I havent received any such offer, but was wondering if those who did, had previously registered their interest in TIVO (as I hadn't)?

As a rule, I generally dont show an interest in anything like this until I know how it will affect my bill. :angel:

Perhaps I should have!! :dozey:

djmagnifique 23-04-2011 20:06
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by passingbat (Post 35220445)
As VIP is meant to be a collection of the best services VM offer, I would have thought VIP without Tivo wouldn't be the 'Very Impressive Package'?
AVIP? Almost very impresive package?

What if you have no need for tvio, hd movies and sport or 50mb internet (like me). Why not just reduce the price of the old vip20/30 package by £10, I would upgrade to it (recently downgraded from vip20).

They should make vip xl tv, xl phone, xxl broadband, sky sports hd and movies hd, A choice of any 2 or 3 addional call features, tvio 1tb box and v+ box as second box with no charge for tivo services or hd activation. Also have the option to upgrade the v+ to a tivo 500mb box which would add the £3 tivo charge and maybe have a one off upgrade charge.

PsyCrow 23-04-2011 20:23
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by passingbat (Post 35220445)
As VIP is meant to be a collection of the best services VM offer, I would have thought VIP without Tivo wouldn't be the 'Very Impressive Package'?
Yes but not everyone is willing or able to pay £149. If it is to be part of the package they should replace the box for free.

passingbat 23-04-2011 20:31
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by PsyCrow (Post 35220469)
Yes but not everyone is willing or able to pay £149. If it is to be part of the package they should replace the box for free.
I'm not saying it's right or wrong, but if they create a new VIP package, given what VIP stands for, surely it would contain a TIVO box?

jamie29 23-04-2011 23:30
Re: VIP/VIP+ New and Improved VIP Package
 
So it's £149.95 to "activate" a box i'll never own plus £40 installation fees for a guy to unsrew an f-connector and unplug a power lead and hdmi lead, then do the reverse on the new box. Not to mention the "free" upgrade from 20Mb to 30Mb broadband that will actually cost £30 for the "free" superhub. There's the possibility I may move from the property i'm in at the moment so don't want to be stuck in a contract and move to a non cabled area...all in all it looks like i'm stuck with the redundant VIP 20 pack that i signed up for as the "Very Impressive Package" 3 years ago! Rant over...lol!

kgollop 24-04-2011 09:50
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by jamie29 (Post 35220577)
So it's £149.95 to "activate" a box i'll never own plus £40 installation fees for a guy to unsrew an f-connector and unplug a power lead and hdmi lead, then do the reverse on the new box. Not to mention the "free" upgrade from 20Mb to 30Mb broadband that will actually cost £30 for the "free" superhub. There's the possibility I may move from the property i'm in at the moment so don't want to be stuck in a contract and move to a non cabled area...all in all it looks like i'm stuck with the redundant VIP 20 pack that i signed up for as the "Very Impressive Package" 3 years ago! Rant over...lol!
It's worth looking at the costs of upgrading from VIP20 to VIP50 (even without TIVO). I had VIP20 + a Sky HD premium subscription, so when I upgraded my monthly bill actually went down a couple quid - and I got free install on the 50Mb BB. There's free install on TIVO this month, so that was £149 all in, with the old V+ replacing my standard box upstairs and no increase in monthly cost.

dazed&confused 01-05-2011 11:56
Re: VIP/VIP+ New and Improved VIP Package
 
Just received my first bill for TIVo + VIP50, or whatever they are going to call it.

After numerous calls & rants to CS, they finally seem to have got it right
:cleader:

Taking out all the partial charges etc. The ongoing amount is £ 105.60, less an ongoing credit of £3.00 = £ 100.55 + £2.05 itemised billing

A huge thank you to Ben Mc for all your help & guidance in finally getting there.
Well done mate.

Dean Ashton 01-05-2011 12:10
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by dazed&confused (Post 35226365)
A huge thank you to Ben Mc for all your help & guidance in finally getting there.
I'd like to add my thanks to Ben and the other VM people who post here too.. After having my Tivo/VIP50 upgrade the other week, I got my first bill for £103.55. A phone call to CS, explaining that I've seen VM staff (both here, and on the VM forums) state that VIP50 was £100.55 caused a bit of confusion at first, and while they couldn't find the correct code to apply to my account, they added a recurring £3 credit for the next 12 months (at which point I just call, and hope the code stuff is all sorted out).

So I'm now on VIP50, and paying less than I was on VIP20 (as I was paying extra for the Premium Sky HD channels, and would have been paying an extra £3 per month for TiVo).

Thank you!

Dean

TheDon 01-05-2011 14:53
Re: VIP/VIP+ New and Improved VIP Package
 
My first bill was completely messed up.

I took Tivo as an extra box and It went from £100.55 to £117.05.
The main bundle discount was reduced from £47.94 to £41.44, something which surprised me as surely it should have increased to cover the Tivo cost?

I phoned them up and after a good 20 minutes of a nice helpful lady looking over my account and trying to make head and tail of it (once I'd actually got her to see it wasn't all fine) she said a discount code of £15 a month had been missed off my account which she'd now added so I'd actually be paying £102.05, which is £5 less than I was expecting. I'm waiting for my next bill though as I'm sure something else is going to go wrong with it!

jodash 01-05-2011 16:34
Re: VIP/VIP+ New and Improved VIP Package
 
I registered for a free Tivo box,got a email saying Sorry but we will be in touch,since then have not heard anything,have been thinking of upgrade my VIP20 package to the VIP50 but am worried about the so called superhub,everthing works OK at the moment and from what I read could be problems with the superhub

NuclearWinter 05-05-2011 14:57
Re: VIP/VIP+ New and Improved VIP Package
 
I too have just received my first TiVo bill and been charged the £3 extra.

I've only been a customer for 3 months and I'm already not at all surprised whenever this company cocks something up.

BenMcr 05-05-2011 15:12
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by TheDon (Post 35226489)
I took Tivo as an extra box and It went from £100.55 to £117.05. The main bundle discount was reduced from £47.94 to £41.44, something which surprised me as surely it should have increased to cover the Tivo cost?
What happens on VIP 50 with TiVo is that the £10 charge for the V+ service is removed (which was factored into the VIP bundle discount) so the discount will actually go down by £7 to leave discount for the TiVo fee

However the new Talk International and Talk Mobile packages cost 25p more each than the older ones do so the discount needs an extra 50p for them

So the net bundle discount change is £6.50.

TheDon 05-05-2011 15:31
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by BenMcr (Post 35229481)
What happens on VIP 50 with TiVo is that the £10 charge for the V+ service is removed (which was factored into the VIP bundle discount) so the discount will actually go down by £7 to leave discount for the TiVo fee

However the new Talk International and Talk Mobile packages cost 25p more each than the older ones do so the discount needs an extra 50p for them

So the net bundle discount change is £6.50.
How's that meant to work if you keep the V+ as an additional box?
I assumed that would be the problem, (the contract that came through the post had the amount I was expecting on it, £73.10) and am assuming removing the V+ charge is what resulted in my V+ being deactivated? Then when they reactivated it that added the charge back?

BenMcr 05-05-2011 16:16
Re: VIP/VIP+ New and Improved VIP Package
 
Well I'm not sure what you mean as 'an additional box'. Do you mean the included additional box you get with VIP or you added TiVo on as the 3rd box.

If it's TiVo and the V+ as the two boxes, then it makes no difference. Once the £10 V+HD fee is removed and replaced with the £0 one, then the V+ costs the same as the SD or V HD box did, so the additional box cost doesn't change

---------- Post added at 15:16 ---------- Previous post was at 15:10 ----------

Virgin have tried to make the VIP 50 and 100 bundles simpler, so as part of that V+HD boxes no longer have the £10 per month V+ fee, so the costings are the same as if you had any V box (V/V HD or V+HD)

So it becomes as simple as VIP 50 with two boxes of any type is £100.55

VIP 50 with three boxes of any type is £107.05 (£100.55 + £6.50 additional box fee)

If you take TiVo it becomes one of the core boxes

NuclearWinter 05-05-2011 16:40
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by BenMcr (Post 35229481)
What happens on VIP 50 with TiVo is that the £10 charge for the V+ service is removed (which was factored into the VIP bundle discount) so the discount will actually go down by £7 to leave discount for the TiVo fee

However the new Talk International and Talk Mobile packages cost 25p more each than the older ones do so the discount needs an extra 50p for them

So the net bundle discount change is £6.50.
That's not what has happened for me. Bundle discount used to be -£47.94 and is now -£38.44. So a change of £9.50.

In other words they haven't discounted the TiVo fee.

BenMcr 05-05-2011 16:49
Re: VIP/VIP+ New and Improved VIP Package
 
If that's the case I would phone them back and get them to sort it out.

savvychels 05-05-2011 16:52
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by BenMcr (Post 35229481)
What happens on VIP 50 with TiVo is that the £10 charge for the V+ service is removed (which was factored into the VIP bundle discount) so the discount will actually go down by £7 to leave discount for the TiVo fee

However the new Talk International and Talk Mobile packages cost 25p more each than the older ones do so the discount needs an extra 50p for them

So the net bundle discount change is £6.50.
And aren't even anywhere near the discounted call rates (at least on international) as the original plan that cost 25p less :confused:

SimplyGrey 05-05-2011 16:54
Re: VIP/VIP+ New and Improved VIP Package
 
Had my TiVo installed yesterday (still playing) and the new contract says £100.55 per month (£88.30 pm during six month promotion period).

I wasn't aware that the price was going to go down (understand why) and after all the fuss I had getting the price right when I moved to VIP50 (Thanks again BenMcr and others), I was suprised that the new contract come out correct. Well done VM in my case.

devilincarnate 05-05-2011 17:03
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by SimplyGrey (Post 35229551)
Had my TiVo installed yesterday (still playing) and the new contract says £100.55 per month (£88.30 pm during six month promotion period).

I wasn't aware that the price was going to go down (understand why) and after all the fuss I had getting the price right when I moved to VIP50 (Thanks again BenMcr and others), I was suprised that the new contract come out correct. Well done VM in my case.
Well you have got it in black and white on the contract. So it seems that you have got the same 6 month deal as new customers. I would be jumping for joy (just check with cs and make sure though?).

SimplyGrey 05-05-2011 17:13
Re: VIP/VIP+ New and Improved VIP Package
 
Six month promotion relates to when I moved to VIP50 in March, previously only had 50Mb Internet from VM and rest from Sky.

TheDon 05-05-2011 17:14
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by BenMcr (Post 35229528)
Well I'm not sure what you mean as 'an additional box'. Do you mean the included additional box you get with VIP or you added TiVo on as the 3rd box.

Virgin have tried to make the VIP 50 and 100 bundles simpler, so as part of that V+HD boxes no longer have the £10 per month V+ fee, so the costings are the same as if you had any V box (V/V HD or V+HD)

So it becomes as simple as VIP 50 with two boxes of any type is £100.55

VIP 50 with three boxes of any type is £107.05 (£100.55 + £6.50 additional box fee)

If you take TiVo it becomes one of the core boxes
Yeah I meant to make 3 boxes in total (it would have been clearer if I gave the standard price not the discounted mates rates one!)

My contract came in at £73.10 (£107.05 - £33.95) and then I was billed £83.10, with the V+ HD still showing on the bill as £10 a month.
I phoned up to query it, and after a bit of back and forth of them saying it was right they agreed it was higher than it should be, and said a £15 credit was missed off, so apparently I'll now be billed £68.10 (92.05 without mates rates).

I'm waiting to see what my next bill says, but I'm pretty sure I'll have to get them to correct it again as I can't see that being right.

jpa 08-05-2011 00:29
Re: VIP/VIP+ New and Improved VIP Package
 
I have just had my girlfriends VIP 20 upgraded to VIP 50 , should she have to pay for activation ???

BenMcr 08-05-2011 12:18
Re: VIP/VIP+ New and Improved VIP Package
 
Activation of what?

Tivo2011 08-05-2011 12:26
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by jpa (Post 35231391)
I have just had my girlfriends VIP 20 upgraded to VIP 50 , should she have to pay for activation ???
I was charged £30 going from 20mb to 30mb and another £30, two months later, when I upgraded to VIP 50 :(

jpa 08-05-2011 12:44
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by BenMcr (Post 35231596)
Activation of what?
Activation of the 50mb broadband from 20mb.

BenMcr 08-05-2011 15:33
Re: VIP/VIP+ New and Improved VIP Package
 
Yes, I believe activation of 50Mbit is currently payable

trickytree 19-05-2011 15:20
Re: VIP/VIP+ New and Improved VIP Package
 
This thread has gone very quiet since most of us probably went for the £149 free install 1Gb Tivo......however the sweetner all the other XL tv people were getting with the free second box (moving your original V+ to another room) is something us as VIP's are still being charged for in our package.

There was talk of other offers for us that already had multiroom but this talk has dried up a lot since.

denphone 19-05-2011 15:33
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by trickytree (Post 35240349)
This thread has gone very quiet since most of us probably went for the £149 free install 1Gb Tivo......however the sweetner all the other XL tv people were getting with the free second box (moving your original V+ to another room) is something us as VIP's are still being charged for in our package.

There was talk of other offers for us that already had multiroom but this talk has dried up a lot since.
l have not heard anything.:(:(

BenMcr 19-05-2011 16:11
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by trickytree (Post 35240349)
is something us as VIP's are still being charged for in our package.
No you aren't. VIP does and always has include the second box in the discount.

gregory8391 19-05-2011 16:22
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by denphone (Post 35240354)
l have not heard anything.:(:(
Neither have I. It's about time Virgin came good with their promise of the revamp of VIP. Maybe it's time to bombard Mr Berkett again!!

BenMcr 19-05-2011 16:25
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by gregory8391 (Post 35240415)
It's about time Virgin came good with their promise of the revamp of VIP
The VIP bundles now available are the new ones

What exactly were you expecting from the revamp? With both VIP 50 and VIP 100 you get both the TiVo fee and the Sky Premium HD fee included

Peter_ 19-05-2011 16:28
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by gregory8391 (Post 35240415)
Neither have I. It's about time Virgin came good with their promise of the revamp of VIP. Maybe it's time to bombard Mr Berkett again!!
Here are the latest bundles 30Mb and 50Mb.

http://shop.virginmedia.com/bundles/...e-package.html

BenJSmyth 19-05-2011 16:34
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by Masque (Post 35240420)
Here are the latest bundles 30Mb and 50Mb.

http://shop.virginmedia.com/bundles/...e-package.html
But watch out, in the revamp they have removed the Talk International and Talk Mobile add ons and replaced them with Talk International 2 and Talk Mobile 2. These are SIGNIFICANTLY more expensive per minute than the original.

Peter_ 19-05-2011 16:36
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by BenJSmyth (Post 35240426)
But watch out, in the revamp they have removed the Talk International and Talk Mobile add ons and replaced them with Talk International 2 and Talk Mobile 2. These are SIGNIFICANTLY more expensive per minute than the original.
No idea as not my area, I expect the pack can be tailored though and I would always call in rather than ordering online.

kgollop 19-05-2011 17:15
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by BenJSmyth (Post 35240426)
But watch out, in the revamp they have removed the Talk International and Talk Mobile add ons and replaced them with Talk International 2 and Talk Mobile 2. These are SIGNIFICANTLY more expensive per minute than the original.
Can someone elaberate on this? I've recently upgraded to VIP50 (from 20) and added TIVO. Been unable to accessing E-Billing for 2 months now, and hopeing I'm not in for a nasty surprise! My wife is American so makes lots of calls to the US.

gregory8391 19-05-2011 17:26
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by kgollop (Post 35240460)
Can someone elaberate on this? I've recently upgraded to VIP50 (from 20) and added TIVO. Been unable to accessing E-Billing for 2 months now, and hopeing I'm not in for a nasty surprise! My wife is American so makes lots of calls to the US.
Why not use Skype? It is only 1.2p per minute to landlines in the US or computer tocomputer which is free.

muppetman11 19-05-2011 17:30
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by gregory8391 (Post 35240477)
Why not use Skype? It is only 1.2p per minute to landlines in the US or computer tocomputer which is free.
Cheaper still with these and you can ring from a VM phone , you just need to ring a number first

http://www.18185.co.uk/index2.php

kgollop 19-05-2011 17:48
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by gregory8391 (Post 35240477)
Why not use Skype? It is only 1.2p per minute to landlines in the US or computer tocomputer which is free.
It's only 2p a minute with talk international and nice and straight forward. Not sure the in laws are up computer to computer Skype to be honest :D

lupusargent 19-05-2011 19:44
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by Masque (Post 35240420)
Here are the latest bundles 30Mb and 50Mb.
a box you dont
http://shop.virginmedia.com/bundles/...e-package.html
i would have thought the vip package would have included a tivo box at least, i for one feel badly let down by virgin who have once again managed to rent a box for the price of buying one, nice trick if you can do it, i expected minimum for my v+hd box to be swapped to tivo for free, i already rent a box and have activated it i dont see why i should pay the fees again, at the moment the only reason i stay with virgin is for the catchup tv i have been with virgin\telewest for nearly 25 years and in all that time have never been given any reward for loyalty, dont get me wrong sky dont reward loyalty either but at least they dont constantly recharge you for a box you dont own.

Digital Fanatic 19-05-2011 19:47
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by lupusargent (Post 35240660)
i would have thought the vip package would have included a tivo box at least, i for one feel badly let down by virgin who have once again managed to rent a box for the price of buying one, nice trick if you can do it, i expected minimum for my v+hd box to be swapped to tivo for free, i already rent a box and have activated it i dont see why i should pay the fees again, at the moment the only reason i stay with virgin is for the catchup tv i have been with virgin\telewest for nearly 25 years and in all that time have never been given any reward for loyalty, dont get me wrong sky dont reward loyalty either but at least they dont constantly recharge you for a box you dont own.
you get no extra monthly fee for TiVo though, so save £36 a year. TiVo is a new product, so it may well end up in the VIP bundles at a later date.. who knows!

lupusargent 19-05-2011 19:57
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by Digital Fanatic (Post 35240664)
you get no extra monthly fee for TiVo though, so save £36 a year. TiVo is a new product, so it may well end up in the VIP bundles at a later date.. who knows!
the fact that tivo has a monthly fee i think is a disgrace once again more money for a rental product , it should be in now, virgin promised over 6 months ago to revamp vip, still no real change

Digital Fanatic 19-05-2011 20:18
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by lupusargent (Post 35240676)
the fact that tivo has a monthly fee i think is a disgrace once again more money for a rental product , it should be in now, virgin promised over 6 months ago to revamp vip, still no real change
The TiVo charge goes to... TiVo. :rolleyes:


The revamp is done by the way... TiVo monthly fee and Sky Premiums HD included

denphone 19-05-2011 20:20
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by Digital Fanatic (Post 35240724)
The TiVo charge goes to... TiVo. :rolleyes:
But Virgin must get a percentage of the 3.00 tivo monthly fee.:erm::erm:

Digital Fanatic 19-05-2011 20:26
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by denphone (Post 35240730)
But Virgin must get a percentage of the 3.00 tivo monthly fee.:erm::erm:
Not as far as I know. Don't forget the old charge for TiVo was £10 pm.

denphone 19-05-2011 20:30
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by Digital Fanatic (Post 35240742)
Not as far as I know. Don't forget the old charge for TiVo was £10 pm.
And no one is going to pay that.:erm::erm:

lupusargent 19-05-2011 20:45
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by Digital Fanatic (Post 35240742)
Not as far as I know. Don't forget the old charge for TiVo was £10 pm.
but you owned the box, now you only rent it £3 should be absorbed by virgin

---------- Post added at 19:45 ---------- Previous post was at 19:42 ----------

Quote:
Originally Posted by Digital Fanatic (Post 35240724)
The TiVo charge goes to... TiVo. :rolleyes:


The revamp is done by the way... TiVo monthly fee and Sky Premiums HD included
sky premiums hd was already included last year, and they have added £3 value to the package lets all have a party

savvychels 19-05-2011 21:10
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by kgollop (Post 35240460)
Can someone elaberate on this? I've recently upgraded to VIP50 (from 20) and added TIVO. Been unable to accessing E-Billing for 2 months now, and hopeing I'm not in for a nasty surprise! My wife is American so makes lots of calls to the US.
I posted in the Telephone area when I came across this so just go to the Fixed Phone Line area of the forum and you'll see all the info there. You are definitely in for a shock (I'm Canadian and make a lot of international calls), but I was able to change to a different calling plan than the default one and now have cheaper calls than ever before, and they refunded the difference between the original plan and the expensive one as I had not been informed of it (or I'd have chosen one of the other plans).

edited to add:
http://www.cableforum.co.uk/board/59...nal-calls.html

Digital Fanatic 19-05-2011 21:24
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by lupusargent (Post 35240762)
but you owned the box, now you only rent it £3 should be absorbed by virgin

---------- Post added at 19:45 ---------- Previous post was at 19:42 ----------
It already is on VIP50 and 100

---------- Post added at 20:24 ---------- Previous post was at 20:22 ----------

Quote:
Originally Posted by lupusargent (Post 35240762)


---------- Post added at 19:45 ---------- Previous post was at 19:42 ----------



sky premiums hd was already included last year, and they have added £3 value to the package lets all have a party
So you've had TiVo and Sky Premium HD £10 knocked off.. what are you expecting?

kgollop 19-05-2011 21:26
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by BenJSmyth (Post 35240426)
But watch out, in the revamp they have removed the Talk International and Talk Mobile add ons and replaced them with Talk International 2 and Talk Mobile 2. These are SIGNIFICANTLY more expensive per minute than the original.
Just found this thread: http://www.cableforum.co.uk/board/59...nal-calls.html

Just as the VIP50 pack got good, this has significantly devalued it for me :mad:

savvychels 19-05-2011 21:34
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by kgollop (Post 35240809)
Just found this thread: http://www.cableforum.co.uk/board/59...nal-calls.html

Just as the VIP50 pack got good, this has significantly devalued it for me :mad:
That was the thread I started and linked to in my post above.

I make a lot of international calls to Canada and US being from Canada myself and went for the 10 plan (considered the 5). With the included free minutes both of those are considerably cheaper than the original so actually still make it a very good value plan.

kgollop 19-05-2011 21:48
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by savvychels (Post 35240821)
That was the thread I started and linked to in my post above.

I make a lot of international calls to Canada and US being from Canada myself and went for the 10 plan (considered the 5). With the included free minutes both of those are considerably cheaper than the original so actually still make it a very good value plan.
Oops, missed your post above! :dunce:

Thanks again for your posts, extremely useful indeed.

m0j00 19-05-2011 23:12
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by trickytree http://www.cableforum.co.uk/board/im...s/viewpost.gif
however the sweetner all the other XL tv people were getting with the free second box (moving your original V+ to another room) is something us as VIP's are still being charged for in our package.
Quote:
Originally Posted by BenMcr (Post 35240401)
No you aren't. VIP does and always has include the second box in the discount.
Yes the second box is discounted but it isn't free like some people got who upgraded to tivo
and got the original box moved to another room with no monthly charge for it.

Im still paying £6.50 extra a month for my second box

1 Additional V Box 09 May - 08 June £15.00
TiVo Monthly Fee 09 May - 08 June £3.00
Add Set Box(es) Discount 09 May - 08 June-£8.50

Why should dome tivo users get 2nd box free and other customers have to pay.

trickytree 20-05-2011 11:42
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by m0j00 (Post 35240882)
Yes the second box is discounted but it isn't free like some people got who upgraded to tivo
and got the original box moved to another room with no monthly charge for it.

Im still paying £6.50 extra a month for my second box

1 Additional V Box 09 May - 08 June £15.00
TiVo Monthly Fee 09 May - 08 June £3.00
Add Set Box(es) Discount 09 May - 08 June-£8.50

Why should dome tivo users get 2nd box free and other customers have to pay.
I'm on VIP50 and the exact same charge is on my bill (and is why I brought this topic up again) so as I see it we are paying £6.50 for that second box and like I say others got the second box for free when taking Tivo.

Out of interest what is the price difference of VIP50 to VIP100?
If it's not that much more then make the VIP a true VIP (as it was originally) and make it 100 as standard.

BenJSmyth 20-05-2011 12:08
Re: VIP/VIP+ New and Improved VIP Package
 
If you are on VIP50 you should be able to have a combination of any two STBs including two Tivo's if you want. The monthly cost should be £100.55. Is this what you pay every month? The reason I ask is that they might be adding extra discount to cover that £6.50.

If not, phone VM and query it.

Digital Fanatic 20-05-2011 12:11
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by m0j00 (Post 35240882)
Yes the second box is discounted but it isn't free like some people got who upgraded to tivo
and got the original box moved to another room with no monthly charge for it.

Im still paying £6.50 extra a month for my second box

1 Additional V Box 09 May - 08 June £15.00
TiVo Monthly Fee 09 May - 08 June £3.00
Add Set Box(es) Discount 09 May - 08 June-£8.50

Why should dome tivo users get 2nd box free and other customers have to pay.
it should be in the bundle discount.

BenMcr 20-05-2011 12:33
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by m0j00 (Post 35240882)
Yes the second box is discounted but it isn't free like some people got who upgraded to tivo
It's not free as in doesn't show on the bill for those TiVo upgrades, it's discounted to make it cost nothing - same as it is in VIP.

So they'll see a £6.50 credit on the bill, which is already factored into the VIP bundle discount

---------- Post added at 11:33 ---------- Previous post was at 11:31 ----------

Quote:
Originally Posted by trickytree (Post 35241108)
Out of interest what is the price difference of VIP50 to VIP100?
If it's not that much more then make the VIP a true VIP (as it was originally) and make it 100 as standard.
Same price difference as between 50Mbit and 100Mbit for everyone - £10

m0j00 20-05-2011 14:14
Re: VIP/VIP+ New and Improved VIP Package
 
Ah i see now.So you are saying that there is a £6.50 credit for the second box bundled in with
Ing With TiVo Bundle Saving 09 May - 08 June -£41.44

I do pay £100.55.

The billing is very confusing and should show actually what the discounts have been allocated to.

Cheers

denphone 20-05-2011 14:16
Re: VIP/VIP+ New and Improved VIP Package
 
Yes the billing is very confusing and since l got the tivo its even more confusing.

m0j00 20-05-2011 14:22
Re: VIP/VIP+ New and Improved VIP Package
 
So have VIP customers always had a 2nd box free?

On virgin media bundle selector the VIP 50 without Tivo is £100.55?

BenMcr 20-05-2011 14:37
Re: VIP/VIP+ New and Improved VIP Package
 
Yes. VIP includes a second STB. Always has done

Because of the level of discount VIP bundle customer already get - which included the free STB, they are not eligible for the offer.

Remember VIP 50 and 100 customers already get the TiVO fee and Sky HD included along with the second STB

denphone 20-05-2011 14:42
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by BenMcr (Post 35241264)
Yes. VIP includes a second STB. Always has done

Because of the level of discount VIP bundle customer already get - which included the free STB, they are not eligible for the offer.

Remember VIP 50 and 100 customers already get the TiVO fee and Sky HD included along with the second STB
My bill at the present time is 103.00 but would you advise me to go on a VIP 50 bundle and would this give me a better deal then l currently have.

BenMcr 20-05-2011 14:45
Re: VIP/VIP+ New and Improved VIP Package
 
Yes it would

denphone 20-05-2011 15:05
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by BenMcr (Post 35241274)
Yes it would
My last 2 bills were 95.55 followed by the tivo plus bill of 286.91 and that bill is very confusing so at the moment l do not know what l am exactly paying at the moment.:confused::confused::confused:

dazed&confused 20-05-2011 16:07
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by denphone (Post 35241240)
Yes the billing is very confusing and since l got the tivo its even more confusing.
Couldn't agree more

denphone 20-05-2011 16:11
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by dazed&confused (Post 35241311)
Couldn't agree more
Yes l need somone to look at my last 2 bills and advise me whether l am being ripped off and whether a vip bundle is better for me.:confused::confused::confused:

devilincarnate 20-05-2011 16:40
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by denphone (Post 35241313)
Yes l need somone to look at my last 2 bills and advise me whether l am being ripped off and whether a vip bundle is better for me.:confused::confused::confused:
Why do you copy and paste them in to the Billing section and ask there (remember not to include your phone number):D

denphone 20-05-2011 16:50
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by devilincarnate (Post 35241325)
Why do you copy and paste them in to the Billing section and ask there (remember not to include your phone number):D
Maybe l am thick but what billing section are we talking about.:confused::confused:

devilincarnate 20-05-2011 16:53
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by denphone (Post 35241338)
Maybe l am thick but what billing section are we talking about.:confused::confused:
This one here:

http://www.cableforum.co.uk/board/34/

denphone 20-05-2011 16:58
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by devilincarnate (Post 35241340)
Thanks for that.

denphone 20-05-2011 20:55
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by devilincarnate (Post 35241325)
Why do you copy and paste them in to the Billing section and ask there (remember not to include your phone number):D
l have copied and pasted in the billing section under a couple of billing questions so all it needs now is for someone to decipher them for me .:confused::confused::confused:

sixfoottwo 20-05-2011 23:40
Re: VIP/VIP+ New and Improved VIP Package
 
I was overcharged by £20 on my first Tivo bill. The situation has been rectified - make sure you check it!!!!!!!

TheDon 24-05-2011 19:23
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by TheDon (Post 35229576)
My contract came in at £73.10 (£107.05 - £33.95) and then I was billed £83.10, with the V+ HD still showing on the bill as £10 a month.
I phoned up to query it, and after a bit of back and forth of them saying it was right they agreed it was higher than it should be, and said a £15 credit was missed off, so apparently I'll now be billed £68.10 (92.05 without mates rates).

I'm waiting to see what my next bill says, but I'm pretty sure I'll have to get them to correct it again as I can't see that being right.
Well, my new bill is in, and as I expected it's not right (but this time in my favour!)

I have 3 STBs, Tivo, V+ and V HD, and here's my advance charges:

Code:
Telephone Line Rental                12 June - 11 July        £12.99
Talk International 2                12 June - 11 July        £2.00
Talk Mobile 2                        12 June - 11 July        £2.00
Talk Unlimited                        12 June - 11 July        £8.00
VIP with TiVo Bundle Saving        12 June - 11 July        -£41.44
Mates Rates                        12 June - 11 July        -£33.95
Call Displ                        12 June - 11 July        £2.05
T V Size: X L                        12 June - 11 July        £26.00
2 Additional V Box                12 June - 11 July        £30.00
V+ HD Monthly Fee                12 June - 11 July        £10.00
TiVo Monthly Fee                12 June - 11 July        £3.00
Add Set Box(es) Discount        12 June - 11 July        -£17.00
Extra Set Top Box Discount        12 June - 11 July        -£15.00
XXL 50Mb Broadband                12 June - 11 July        £45.00
Which is £5 cheaper than what it should be.

AFAIK they should have just taken off the V+ monthly fee, but instead for some reason they've added another STB discount of £15 instead.

BenJSmyth 24-05-2011 23:43
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by TheDon (Post 35244192)
Well, my new bill is in, and as I expected it's not right (but this time in my favour!)

I have 3 STBs, Tivo, V+ and V HD, and here's my advance charges:

Code:
Telephone Line Rental                12 June - 11 July        £12.99
Talk International 2                12 June - 11 July        £2.00
Talk Mobile 2                        12 June - 11 July        £2.00
Talk Unlimited                        12 June - 11 July        £8.00
VIP with TiVo Bundle Saving        12 June - 11 July        -£41.44
Mates Rates                        12 June - 11 July        -£33.95
Call Displ                        12 June - 11 July        £2.05
T V Size: X L                        12 June - 11 July        £26.00
2 Additional V Box                12 June - 11 July        £30.00
V+ HD Monthly Fee                12 June - 11 July        £10.00
TiVo Monthly Fee                12 June - 11 July        £3.00
Add Set Box(es) Discount        12 June - 11 July        -£17.00
Extra Set Top Box Discount        12 June - 11 July        -£15.00
XXL 50Mb Broadband                12 June - 11 July        £45.00
Which is £5 cheaper than what it should be.

AFAIK they should have just taken off the V+ monthly fee, but instead for some reason they've added another STB discount of £15 instead.
Is my maths on that correct - you are paying £33.65 for all that lot?! :shocked:

RobboEdin 25-05-2011 11:24
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by BenJSmyth (Post 35244342)
Is my maths on that correct - you are paying £33.65 for all that lot?! :shocked:
I would have thought this is a billing error as presumeably there should be either a VIP bundle saving or a Mates Rates saving, not both.

BenMcr 25-05-2011 11:27
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by RobboEdin (Post 35244443)
I would have thought this is a billing error as presumeably there should be either a VIP bundle saving or a Mates Rates saving, not both.
The Mates Rates is a fixed saving is on top of the standard bundle price of XL Plus or above, so you have to have both for it to work

What is wrong is the double additional box discount.

TheDon 25-05-2011 14:12
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by BenJSmyth (Post 35244342)
Is my maths on that correct - you are paying £33.65 for all that lot?! :shocked:
+ £36.50 for Sky Premiums so £70.15 in total.

Mates rates is a wonderful thing.

Quote:
Originally Posted by BenMcr
What is wrong is the double additional box discount.
Indeed, I think I'm correct in saying that and the V+ HD charge shouldn't be on there? So it works out at £5 less than it should be.

BenMcr 25-05-2011 14:14
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by TheDon (Post 35244537)
Indeed, I think I'm correct in saying that and the V+ HD charge shouldn't be on there? So it works out at £5 less than it should be.
Yup

DaMac 25-05-2011 18:04
Re: VIP/VIP+ New and Improved VIP Package
 
You get over £33 knocked off for mates rates??? absolutley discusting, i'm going out to work every day, busting a gut in a low paid job and then subsidising your home entertainment??? :mad:

denphone 25-05-2011 18:07
Re: VIP/VIP+ New and Improved VIP Package
 
Who exactly gets mates rates.

DaMac 25-05-2011 18:10
Re: VIP/VIP+ New and Improved VIP Package
 
Whoever gets them i think it should stop, and all loyal customers should get a saving on their account from the saving made from "mates rates"
Talk about rubbing our faces in it.

TheDon 25-05-2011 18:22
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by denphone (Post 35244693)
Who exactly gets mates rates.
Friends and family of staff.
It's a perk of the job.

Quote:
Originally Posted by DaMac
You get over £33 knocked off for mates rates??? absolutley discusting, i'm going out to work every day, busting a gut in a low paid job and then subsidising your home entertainment???
Actually my friend who goes out to work every day, busting his gut in a low paid job, is subsidising my home entertainment, I'm sure he'd prefer to get another £34 a month in his pay packet, but instead VM want to give it to me.

Digital Fanatic 25-05-2011 18:30
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by DaMac (Post 35244698)
Whoever gets them i think it should stop, and all loyal customers should get a saving on their account from the saving made from "mates rates"
Talk about rubbing our faces in it.
It's a staff perk, it's not open to just anyone. It's for our friends and family only.

BenJSmyth 25-05-2011 19:40
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by DaMac (Post 35244698)
Whoever gets them i think it should stop, and all loyal customers should get a saving on their account from the saving made from "mates rates"
Talk about rubbing our faces in it.
I don't see the problem personally. Each job has its own perks and VM should be no different. If you want to get cheaper entertainment in the same way then work for VM.

denphone 25-05-2011 19:46
Re: VIP/VIP+ New and Improved VIP Package
 
l do not see a problem either.

mikcoles 25-05-2011 22:29
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by denphone (Post 35244741)
l do not see a problem either.
I dont see any problem either, anybody want to be my mate. lol

devilincarnate 26-05-2011 00:23
Re: VIP/VIP+ New and Improved VIP Package
 
Can I just add one thing before going back to topic about mates rates? When I worked for O2 they had staff packages and also Family and Friends packs as well. So this is just not limited to one company as they all are at it?

Also I'am unable to begrudge anyone who takes up the pack that is offered to them?

lewisnadasurf 26-05-2011 10:29
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by DaMac (Post 35244692)
You get over £33 knocked off for mates rates??? absolutley discusting, i'm going out to work every day, busting a gut in a low paid job and then subsidising your home entertainment??? :mad:
If you're that badly paid, why do you have Virgin Media? I think you need to prioritise things.

LondonRoad 26-05-2011 10:41
Re: VIP/VIP+ New and Improved VIP Package
 
did I not read somewhere is only available to those "mates" who are taking out at least one new service? .... or was that something else :dunce:

BenMcr 26-05-2011 10:42
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by LondonRoad (Post 35244990)
did I not read somewhere is only available to those "mates" who are taking out at least one new service? .... or was that something else :dunce:
No that's right

fixerman 26-05-2011 12:46
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by DaMac (Post 35244692)
You get over £33 knocked off for mates rates??? absolutley discusting, i'm going out to work every day, busting a gut in a low paid job and then subsidising your home entertainment??? :mad:
Most jobs offer some form of perks for staff. It's good for staff moral. I worked for an airline and we got travel concessions.:)

LondonRoad 26-05-2011 13:06
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by BenMcr (Post 35244991)
No that's right
Seems a reasonable staff perk to give.

It does mean that if you ever leave VM you'll lose all your mates though, because they'll have to pay full price :D

denphone 26-05-2011 16:17
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by fixerman (Post 35245042)
Most jobs offer some form of perks for staff. It's good for staff moral. I worked for an airline and we got travel concessions.:)

Why moan about staff members who get perks as they deserve it.

devilincarnate 27-05-2011 16:56
Re: VIP/VIP+ New and Improved VIP Package
 
What's happened to the other VIP pack:confused:

http://shop.virginmedia.com/bundles/...e-package.html

BenMcr 27-05-2011 17:00
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by devilincarnate (Post 35245835)
What's happened to the other VIP pack:confused:

http://shop.virginmedia.com/bundles/...e-package.html
It's no longer promoted

Considering VIP 30 with TiVo and Sky HD was more expensive than VIP 50....

---------- Post added at 16:00 ---------- Previous post was at 15:58 ----------

The sold VIP bundle is always supposed to be the top of everything. It was only due to the staggered rollout of 50Mbit that two different ones ran along side each other.

Staggered rollout of 100Mbit will end up doing the same

devilincarnate 27-05-2011 17:13
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by BenMcr (Post 35245836)
It's no longer promoted

Considering VIP 30 with TiVo and Sky HD was more expensive than VIP 50....

---------- Post added at 16:00 ---------- Previous post was at 15:58 ----------

The sold VIP bundle is always supposed to be the top of everything. It was only due to the staggered rollout of 50Mbit that two different ones ran along side each other.

Staggered rollout of 100Mbit will end up doing the same
Cheers and thanks for that Ben:D:D:D

BenJSmyth 27-05-2011 17:14
Re: VIP/VIP+ New and Improved VIP Package
 
If you add them to the basket the quoted monthly is way out!

Good to see they have updated the site though.

BenMcr 27-05-2011 17:20
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by BenJSmyth (Post 35245847)
If you add them to the basket the quoted monthly is way out!

Good to see they have updated the site though.
Raised to a colleague, thanks for noticing

Physci 03-06-2011 15:53
Re: VIP/VIP+ New and Improved VIP Package
 
So what is the monthly cost if I upgrade from VIP20 to VIP50 (+Tivo) - website says £108.54 plus tivo activation fee (£149?) ? Is this right as this thread seems to indicate £105.54 plus the activation fee?

Also is it right that my current V+ box could be moved to replace the current V box so would end up with Tivo and V+ ?

devilincarnate 03-06-2011 16:13
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by Physci (Post 35251028)
So what is the monthly cost if I upgrade from VIP20 to VIP50 (+Tivo) - website says £108.54 plus tivo activation fee (£149?) ? Is this right as this thread seems to indicate £105.54 plus the activation fee?

Also is it right that my current V+ box could be moved to replace the current V box so would end up with Tivo and V+ ?
The price of VIP50 is £100.55, then you would have to pay the price for the Tivo which is £149.95 or£49.95.
If you went for the tivo you would be able to keep the V+ as well as I have a tivo and a V+ on VIP50.
Hope this helps you

Ps you don't have to pay the £3 pm tivo charge on VIP50 so the price is £100.55.

src 04-06-2011 00:45
Re: VIP/VIP+ New and Improved VIP Package
 
Time sort out our VIP package. Currently paying £108.54 for 2 x V+ STB's, with 20MB connection (Started off with VIP20 package)

I would like to upgrade to VIP (with 50mb) but downgrade one of the V+ to a VHD.

What would the costs be to downgrade one V+ to VHD and upgrade internet to the 50mb connection ?.

Had a look on VM site but no idea where the costs are to change package.

TIA

Scott


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