Re: [Merged] BB Speed Upgrades
 

I don't think you have - AFAIK I said that some areas are held back until upgrades are complete. I've not actually got the information to make any definitive statement about OX4 (I don't know which CMTS OX4 is on, to be specific). Apologies if I've misled you.

One final word as I don't think I'll be coming back to this thread till the STB upgrade.
On ADSL they'd charge me to upgrade my speed. On ntl that would be free. It's not universally greener on the other side.

Re: [Merged] BB Speed Upgrades
 

So, if a new customer in any area (not just those that allow Broadband through the STB)should want a 1 Meg connection rather than a 1.5 meg connection, they can specify this? If not, then, regardless of what NTL say, the price is for 1.5 Meg.

Re: [Merged] BB Speed Upgrades
 

Orangebird how can the extra 500 be for free when there is no 1mb connection anymore, you cannot even sign up for that service - £37.99 gets you 1.5mb according to NTL - care to explain where this extra 500 for free is then? that would seem to suggest that it should be a 2mb service.

We might not be America but considering their cable networks are older and crapper than ours, seems strange they can have triple our speeds and more.

And what makes you think NTL will never be bought out? can happen quite easily if someone wishes to invest or take over.

Also I am aware the date given is October, but thats not a date thats simply a month of the year (although given NTLs track record they wont specify what year). Someone more sensible can you actually give a date?

Re: [Merged] BB Speed Upgrades
 

No, sorry if I misunderstood, however, doesn't "some areas are held back until upgrades are complete" mean that as my area is being held back, that it has not been upgraded?

Re: [Merged] BB Speed Upgrades
 

In fairness to BBKing, I thought he said he didn't know anything about OX4 (ie whether upgraded or not).

Re: [Merged] BB Speed Upgrades
 

When there was 1mb, the price was £37.99. When the extra 500k was announced, it was for free. Is that not right?

I have no idea what the state of the american bb networks are like (and frankly nor do I care as I don't live there) so I cannot comment..

And you think nayone with an ounce of business acumen would want to buy out a company with over $6bn of debt? OK then... :erm:

If ntl give a definite date in October, and then something goes wrong, they'll get a slating for it.

Damned if you do, damned if you don't :rolleyes:

I'm sure there's plenty of people more sensible than me on here, but I'm damn sure they wouldn't be able to give you a date either..... :dunce:

Re: [Merged] BB Speed Upgrades
 

Ok if the 500 is for free, how come I don't get it? at the moment I am paying £37.99 for a 512k service then judging by your argument.

NTL will always be damned as they are biggest pile of crap to ever grace this country - never have I seen such a shambles of a company attempt to run a business, quick take your money but slow to give anything back.

Well if £37.99 is the price for the 1.5mb service (and thats accorind to NTLs website) can someone please let me know the price for the 1mb service then that I am currently on as its still unfair that us on the STB service have to pay as much as those on a SACM who are on the higher speed.

Re: [Merged] BB Speed Upgrades
 

No, I wasn't arguing anything, and I'll give you the benefit of doubt that you're not being deliberately difficult and argumentative......

I pointed out the fact that the price of 1meg went up to £37.99 in June. You have a 1meg service, which you are paying £37.99 for. :)

A little while after the price rise, ntl announced FREE upgrades to their BB services. They have also since announced that stb bb'ers won't get their FREE upgrade til October. What exactly is it you don't understand about that?

Indeed, and there will be pleny who agree with you. However, there will be plenty that don't :)

Refering to and leading on from my first paragraph on this post, since the successuful reception of the 1.5mb service, this has now replaced the 1meg service. Which should be coming to an stb near you in October , but for now you are paying exactly what you signed up for, 1meg, to include are prices rises thereafter. :)

Re: [Merged] BB Speed Upgrades
 

At the end of the day I don't know why they cannot say when in October, I have been told numerous times it will be the 1st only to find out on here that will not be happening. They managed to do that with the SACM using the postcode checker as it stated my area was done in August.

Even so the price went up to £37.99 they also announed the speed was going up and that for £37.99 you get 1.5mb. I don't have a 1.5mb service as of yet so therefore should not be paying that amount as you can no longer subscribe to a BB speed of 1mb. NTL are quick to shove up prices on the tv packages and make sure you end up paying that as soon as possible, yet they are not quick in giving out the refunds.

Look at it from my point of view - no SACM constantly told can't have one, if I do have one (if they ever say I can, as different people tell me different things and I dont really want one!) all the direct debits have to be changed which is a ball ache to be honest - paying £37.99 like other people on the top tier of BB speed from NTL yet the majority are actually getting a faster service.

At the end of the day regardless of the size of the network, Telewest did a wonderful job, and as usual NTL do the pants job. At this moment in time I believe the £150 plus a month that is currently paid to NTL can be given to some other nice companies who actually attempt to deliver a service aimed at the consumer

And not arguing but I never did actually sign anything for BB, when it became available in the Manchester area I called up, it was added to the box I provisined the box, no terms or conditions were displayed and voila BB was mine. The only thing that was said to me on the phone was that it was a 12 month contract (which I am way way way past now) and I couldn't cancel without paying the extra months in that time.

Re: [Merged] BB Speed Upgrades
 

IIRC, the prices rose shortly before the announcement (a month or so), so whether the bandwidth increase is actually free is debatable, although it's not being directly charged for.

I know a few people over in America, and they all say that depending on who you go with, the cable networks over there are either better or worse than here.

They might. Depends if they think that purchasing NTL and either keeping it trading, or moving customers to their own service and shutting NTL will generate more than $6 billion.

Actually I do agree with the statements here.

Re: [Merged] BB Speed Upgrades
 

They won't give a definite date because this sort of thing is unpredictable and if the date gets missed they get pilloried....as OB says, 'Damned if they do, damned if they don't'.

If you want a SACM, you can have one. It isn't a problem. There is no messing with DD dates, it just involves having your broadband on a separate bill and a separate DD. If the creation of your new account is timed to coincide with your existing billing date, then the two DD's will come out roughly at the same time.

Re: [Merged] BB Speed Upgrades
 

Fair enough... :)

Re: [Merged] BB Speed Upgrades
 

You can try and pick holes, but you can't change facts. ntl charged £37.99 for 1meg from the beginning of June, and all customers had the option of absorbing that increase or terminating their contracts. The price increse happened BEFORE the service was increased to 1.5meg.

So, you can't have a sacm, neither do you want one, but you still find cause to bellyache about the one off admin changes to having one... :confused: You'll get your speed upgrade in October. Whether you like it or not, that's how it is (for you and MANY OTHER stb bb'ers.)

Good for them. I personally heard nothing good or bad about their upgrade myself. But as I said, until you can fairly compare Telewest to ntl on a network/customer basis, your comparisons aren't valid.

Regardless of whether you signed anything or not, paying for and using the service binds you to the t&c's.

You can either put up with it, and wait for October stb upgrades to come round, or if you really think that's unacceptable, you can cancel your contract and go elsewhere. :)

Re: [Merged] BB Speed Upgrades
 

Telewest did a wonderful job? If you were a STB 1meg you WOULDNT get an upgrade, full stop, be thankful that NTL have made the effort to replace thousands of STB's, just to get their entire network upgraded.

I'm no fan of NTL, but I give credit when its due, theyve done a damn good job in difficult circumstances (Yes there are people still waiting to be upgraded, but its not like NTL are the only cable co to commit to a staggered rollout , Wanadoo in holland are in the process of upgrading their 2Mb customers to 3Meg, and are staggering it.)

Just remember, If ntl were to turn everyones upgrade on at the same time, we would ALL be waiting, now thats hardly fair either, yes theres people who will get it later, but it will come, NTL didnt have to do this (we are all contracted at original speeds remember), So be thankful that they are

Re: [Merged] BB Speed Upgrades
 

to LostIntheNW:

I've only read some of this thread (the last 3 pages) but I feel I ought to reply to you. You're complaining that you're paying £37.99 for a 1Mb line when you think you should be on a 1.5Mb line. And because you've not got the 1.5Mb speed yet you think you should pay less. Right?

There's 2 separate issues here:
1. The price for 1Mb line went up 2?3? months ago
2. ntl are upping the 1Mb line to 1.5Mb FOR FREE

Look at it this way - if ntl never gave the speed upgrade, then all you'd be complaining about is the increase in price. Fair enough you wouldn't be happy but prices go up on pretty much everything all the time. Inflation and all that. So imagine a new customer comes along - it costs them £37.99 for a 1Mb line.

Now ntl are upping 1Mb to 1.5Mb as a separate issue. As you know, if you sign up now there's no such thing as a 1Mb option, it's 1.5Mb instead - it's just that the 1.5Mb service isn't currently available, but they couldn't call it a 1Mb service could they if it's being phased out? But it's not gonna stay like that forever. Regardless of whether you're an existing customer or a new customer, the speed is upgraded FOR FREE, ie. you still pay £37.99

It's really not that difficult and although I've probably not explained it very well, I really don't understand why you're being so awkward about it (eg. suggesting the upgrade should be from 1.5 -> 2Mb (huh?); suggesting that you are only getting 512k (is that your actual connection speed then?))

Re: [Merged] BB Speed Upgrades
 

Actually I wasnt complaining about the price just the fact I am paying more for a lower speed.

And as it stands as of one month from today there will be no NTL services in my house, I am off to Sky and ADSL - oh and a big thank you to NTL for supplying me with a crap STB that freezes, skips, sound clipping etc just what I Like paying a fortune for

Adios NTL its been ****!

Re: [Merged] BB Speed Upgrades
 

How do you figure that? :confused: You're not paying a higher price AND getting a lower speed at the same time. You pay a higher price, then you get a faster speed. Simple :rolleyes:

Anyway, maybe it's a good thing you deferring to Sky et al - if you spend as much time complaining to ntl on the phone as you have on here then no wonder the phone lines are always busy...

Re: [Merged] BB Speed Upgrades
 

Zigo where do you get off with your comments? I have been a cable customer for 10 years, and the only time I ever had problems was with NTL!

May I suggest you take your comments and kindly shove them where the sun does not shine. I do not complain on the phone to NTL, gave up talking to CS a long time ago as they are mostly rude and useless on the phone.

Oh your comments about the price in your latest post make no sense.. I am on the 1mb service and as it stands I am paying the same as someone on the 1.5mb service but not getting that speed.

Re: [Merged] BB Speed Upgrades
 

Your comments make no sense, it sounds to me like you'd have been happier if nobody got a speed increase ever, rather than some getting them earlier than others.

Any company of ntl's size is going to pgrade things in a staggered way, it's the only way to do it.

I remember BT gradually upgrading exchanges to be caller-display enabled, more recently they are upgrading them to ADSL standard, yet nobody seems to be shouting about how this makes BT a crap company....

If you're genuinely not happy with getting a free speed upgrade in October, then given that you've rejected all responses in this thread, your best bet is to cancel with ntl and take out ADSL as the ntl service is clearly not to your liking.

Just remember to ask them for your free speed increase!

Re: [Merged] BB Speed Upgrades
 

Actually you missed one (IMO) quite important point. Last time I checked,Caller ID was not free, and neither is ADSL. Those people that didn't get Caller ID were not charged for it. The same with ADSL. So, a person that doesn't have access to those services pays less than a person who does. BT can be a very crap company,but not for that reason.

Re: [Merged] BB Speed Upgrades
 

Actually, if I'm honest (and I have both an ntl AND a BT phone line, for perfectly valid reasons), I generally find BT these days to be pretty efficient. Their level of service has improved dramatically in recent years and, like ntl, they've never let me down.

I'm also with Orange and they've been largely faultless too. I seem to have a general good experience in the Telecoms industry, perhaps I'm lucky.

Don't get me started on energy suppliers though...sheesh.....

Re: [Merged] BB Speed Upgrades
 

Ah yes, say hello to yet another PACE box on sky then (its their standard), Cue freezes, blocky screens, random interactive locks (Usually when entering crucial data :/) I am a sky sufferer, and sometimes wished I wasnt.

Oh, you are complaining that there isnt a magic button to upgrade the speed, so my earliar point stands, you want EVERYONE to suffer a lower speed because they cant get YOU done yet? clever, you manage a 1million user network and try to co-ordinate a mass speed change requiring thousands of new STB's millions of pounds worth of new eqt, and god knows what else.

I sincerely hope your ADSL is pants, just to show that the grass isnt always greener, (and remember to ask for 50% extra speed along the way, maybe even through your sky STB, hoho)

Re: [Merged] BB Speed Upgrades
 

I think we should keep in context that Sky and BT *do* provide a pretty good level of service overall.

In the same way that SOME customers have problems with ntl, SOME customers have problems with Sky and BT, but as with ntl it is only a small minority.

Most Sky users, most BT users, most ntl users, are actually very happy with their chosen product(s), and the presence of this REAL competition in the market keeps the whole scene reasonably healthy...although I do feel strongly that digital TV on both platforms is now overpriced.

Re: [Merged] BB Speed Upgrades
 

Ah! so the day has not been completely wasted then. Goodbye.

Oh and since you will have no need of any Cable discussions, I look forward to news of your demise from this forum.

I am not allowed to make personal digs on here, so this is aimed at any/all whining boring trolling annoying gits that pass through.

Re: [Merged] BB Speed Upgrades
 

Got to disagree with that one, i had NTL TV for months and had nothing but problems with it, had sky+ for the last 2 years and never had a single problem!!

As for NTL internet ive got to say its very good! Rerely any problems and damm quick too!!.

Just had a new samsung box put in, so im all ready for my 1.5meg when they flip the switch :) :)
NTL TV:td: NTL BB :)

Re: [Merged] BB Speed Upgrades
 

Oh great so i suppose NTL losing another customer is great news :confused:

Also this fourm is not just for NTL customers or at least that was my impression as to why they renamed it cable forum :confused:

As for the personal digs bit probably just as well judging by the treatment Mark is currently receiving from NTL.

:angel:

Re: [Merged] BB Speed Upgrades
 

I am with BT as well. Our main phone line is with BT, not because BT is really any better than NTL, just that everyone I know knows the number and I can't be bothered to move it, and I'll admit Caller ID is nice (and not offered in my area by NTL - not moaning though). On occasion, we have had trouble with BT (same with NTL) . But, in my experience, like NTL,they are generally reliable, and sort out most problems reasonably quickly.

As I have said earlier (on this forum, if not this thread), I don't expect any company to provide an entirely fault free service.

It would have been nice if NTL had offered a cable modem instead of just announcing that they were replacing my STB (although I understand, logistically that may have been difficult). Having said that, I'd probably have opted to keep the STB as installing a Cable modem would have meant rewiring either the area around my PC (bad idea), or the area around the STB (would need more power sockets), so installing a Cable modem would be quite a major job.

Re: [Merged] BB Speed Upgrades
 

After wading through this rather heated lot tonight can I just remind you all to not post personal insults at each other. Thanks. :)

Re: [Merged] BB Speed Upgrades
 

It may well be the case that TW planned their upgrade for 6 months before the announcement, then bam, swiched, at the time of the announcement it was considered on here that NTL were caught on the hop by TW and had to take an us too response and then put together a team to make that happen.

NTL is unlily to be bought out, the best that will happen is a merger of NTL and TW, but that is sometime off.

Our cable infrastructure may well be newer, but that does not always mean better. As the cable infrastructure never managed to steal a lead on sat in the UK it has has an enourmous capital investment with very little return to investors, cable managed to become the dominant infrastructure in the US, as such made a return that has enabled more investment, thus, more UBRs and higher speeds, but they certainly pay for this. My Mother in Law's Time Warner Cable is $45 a month (for 3Meg), but she would love to be able to pay less for a lower speed, not an option though. Oh she also has to pay $50 for install, no free install there.

So they have many customers paying lots of cash, and have a basic infrastructure that has been in place years and largely paid for and can afford to use the BB revenue to invest in the service, not pay for the basic capital debt of infrastrucure build.

Re: [Merged] BB Speed Upgrades
 

To whoever gave me the red rep point, I would condem NTL even if I had been upgraded, its been an ongoing issue deciding whether or not to keep the crap service - as for blocky pictures, stuttering etc quite used to that

Re: [Merged] BB Speed Upgrades
 

wasn't me...

I thought you'd already decided to get rid of the service?? :confused:

Re: [Merged] BB Speed Upgrades
 

Then you need an engineer appointment as your signal levels are wrong.

Re: [Merged] BB Speed Upgrades
 

There have been many engineer visits since we had digital installed years ago, the only thing that would actually keep the box upstairs working was an antenuater fitted, but even without that in place the samsung box is worse than the pace box. A cable repull has been done and the signal strengthed upped and upped as much.

Orangebird its been an issue for awhile meaning that I have been thinking about getting rid of the service, which has been done, if I am going to pay a fortune every month for a shoddy tv service I would rather give it sky! or simply switch to Freeview

Re: [Merged] BB Speed Upgrades
 

Could the signal be too strong - seems to have been looked into lots though.

Re: [Merged] BB Speed Upgrades
 

anyone in the swansea area been upgraded yet? im supposed to be done in sept but im still waiting!! :rolleyes:

Re: [Merged] BB Speed Upgrades
 

Same here, in Swindon SN3... according the planned maitenance for a week, its not happening here this week, looks like october then :(

Re: [Merged] BB Speed Upgrades
 

@ jane

Yup, all me, my dad, my sister are all upgraded to the new tarrifs.

Call 0845 6500121 and one of the techs can remove / readd your modem should up your speed.

Kev

Re: [Merged] BB Speed Upgrades
 

I was rung at the end of last week and asked to have an engineer come around and swap my Set Top box, I told them I already have a Samsung (had one since I joined a few months back), they then told me that I was going to upgraded to 1.5 meg on the 28th September (today!) - it hasn't happened yet though...

Re: [Merged] BB Speed Upgrades
 

coooool, i've been getting excited about the closeness of Oct 1st but now I'm even more excited, looking forward to the big 1.5Mb STB switch on
:D

Re: [Merged] BB Speed Upgrades
 

Only a few hours of the 28th left now, still no upgrade...

Re: [Merged] BB Speed Upgrades
 

[out of retirement]

I've no idea where on earth this came from but it's stone wrong - the dates are in October, exact dates subject to confirmation.

[back into retirement until the big switch is flicked]

Re: [Merged] BB Speed Upgrades
 

Typical, get me all excited....

Re: [Merged] BB Speed Upgrades
 

Still no 750k upgrade for me in Teesside. :(
It's particularly annoying because a few months ago my BB charges went up from 19.99 to 24.99 (I used to get the cable modem owners discount) so the extra speed would be some sort of compensation.
:bigcry:

Re: [Merged] BB Speed Upgrades
 

flubflow why did they raize your charges did you have to get a new modem

Re: [Merged] BB Speed Upgrades
 

I am in swindon (SN5) with a SACM and still at 600K, anybody else 'round here been upgraded?

Re: [Merged] BB Speed Upgrades
 

:rolleyes: and today is the 1st of October and STILL no sign of the upgrade

Re: [Merged] BB Speed Upgrades
 

Just spoke to a very helpful guy (Hadrian - thank you!) in TS who took my modem off the system and put it back on again to force a config update and now I have 750K - hurray.

He also told me that all SACM users should be upgraded by now so if you're not try calling TS.

Re: [Merged] BB Speed Upgrades
 

Still no speed-upgrade here (Worsley / Manchester ) .. Have had the Samsung for two weeks or so now and presumed 1st Oct would result in the 1.5 upgrade.. When is it going to happen .. sheesh ..

Re: [Merged] BB Speed Upgrades
 

No I still have the same Motorola surfboard SB4100 modem and the network card I bought through them years ago when they had that option.
They suddenly decided, presumably for reasons of greed, that the people who own their own cable modem no longer deserve the £5 discount. I had not made any changes to my service. They just decided that they need the £5 more than I do.

I complained, asked for my discount back, and got this unhelpful reply.....

"Thank you for your recent email.

I can confirm that as per the communication back in May NTL have withdrawn
the discount for owned modems. NTL service and maintain all modems wether
owned or rented and as such will now be charged the same.

Please accept my apologies if the information was not received, and for any
inconvenience this may have caused.

Should you require any further information regarding your account or wish to
discuss this further, please contact us on customersupport.teesside or call
our Customer Management Centre on 0800 052 2000 from your ntl telephone.

Yours Sincerely

***** *******
CMC Administration and Support (ntl C.O.B.I)"


So, I asked them that if that was the case and I was now paying the same as everyone else then, like everyone else, I demand that I have a brand spanking new cable modem and I'll sell mine (not that there would be much market for it).
I got no reply so, to cost them some money and save me some, I called them to stop some telephone line featues.
I think they suck and if after I get no further when I eventually manage to get to someone higher up in NTL then the cable TV is going next year too.
I might send them a monthly bill for the "hire of my cable modem".

EDIT: Still no 750k speed upgrade yet either. :mad:

Re: [Merged] BB Speed Upgrades
 

I understand where you are coming from, hence: http://www.cableforum.co.uk/kb/19/wh...rge-of-ntlhome

however just to play devil's advocate... if something goes wrong with your cable modem would you be prepared to pay ntl £50 to send an engineer out to replace it? (which would result in you having an ntl rented modem anyway because you won't be able to provision any other modems on the ntl network and therefore not being justified in paying less than everyone else anyway)

Re: [Merged] BB Speed Upgrades
 

BBKing posted about this elsewhere...set top box upgrades are still not done yet as there is still stuff to be done.

Re: [Merged] BB Speed Upgrades
 

flubflow they tried the same thing with me about a year ago and i protested i told them that i had bought the modem through them and that they could not bill me twice for the same modem and as my modem that i bought through them still works ok i have no reqiurment for them to change it.

Re: [Merged] BB Speed Upgrades
 

Phone up CS and politely remind them that they are offering new customers free telco line rental for the next year and as a goodwill gesture they could do well to do the same to you as they have stopped the owned modem discount, maybe, just maybe, you might find yourself better off.

Re: [Merged] BB Speed Upgrades
 

Yeah, I kinda feel like I'm paying for all these free deals that they are now offering to new customers.

Re: [Merged] BB Speed Upgrades
 

Hi... Looks like I'm late to these discussions, but anyone in Brighton experienced any upgrade in their speed yet?

Here's what I got from the speed test just now:

Sat, 2 Oct 2004 20:45:01 UTC
1st 128K took 1061 ms = 123536 Bytes/sec = approx 1028 kbits/sec
2nd 128K took 1042 ms = 125789 Bytes/sec = approx 1047 kbits/sec
3rd 128K took 1082 ms = 121139 Bytes/sec = approx 1008 kbits/sec
4th 128K took 1061 ms = 123536 Bytes/sec = approx 1028 kbits/sec

Looks like I'm still on the 1Mb :(

Then again, I'm still a bit hacked off in general - we're not even close to MMB (Multi-Mega Bit) yet. Anyone checked out the speeds in Sweden? Telia - 8Mb :disturbd: , Bostream 26Mb (for about £30/month!) :Yikes: and Bredbandsbolaget doing 100Mb (for around £38/month!!!) :bigcry: . Got links if anyone's interested...

Cheers,

Wilty

Re: [Merged] BB Speed Upgrades
 

Yay! Spoke to a great guy at TS who was baffled as to why it wasnt updated, (his system said it was), so i told him what you guys had been saying, and how they fixed it for others, and he tried it :) It worked! :P

So, im on 1.5 now :)

-Raz

Re: [Merged] BB Speed Upgrades
 

If you're on an STB no, if you're on a SACM, you should be.

Re: [Merged] BB Speed Upgrades
 

Thanks BBKing - am on an STB.
Just wondering when the October upgrade will happen - hopefully beginning of October rather than the end of...

Cheers.

Re: [Merged] BB Speed Upgrades
 

Does that mean ALL SACM users should have been upgraded now?

Re: [Merged] BB Speed Upgrades
 

Hey all,

I am a bit late to these discussions but hopefulyl someone can advise me. I live in Northampton and am awaiting the upgrade to 1.5meg on my stand alone modem. I have not received a new modem as yet and heard nothing. Can anyone tell me if I should have been upgraded yet?

Thanks

Re: [Merged] BB Speed Upgrades
 

Try your postcode here

Re: [Merged] BB Speed Upgrades
 

I don't know if Northampton has been done yet for standalone cable modems (SACMs), but I would've thought so. Hopefully someone in the know will be along soon :)


By the way, you don't need a new modem. People who receive ntl broadband through their digital TV set top box (STB) require a new (Samsung) STB for the 1.5meg speed. Those who use a SACM do not need any new equipment.

Re: [Merged] BB Speed Upgrades
 

Thanks for this.

When i input my post code it only makes reference to October but then goes on to say STB's will be upgraded on 21st October 2004 but no date or mention for SACM.

So it doesn't really make it clear if SACM should have already happened.

It is encouraging to know however that I wont need a new SACM to upgrade.

Re: [Merged] BB Speed Upgrades
 

Just spoke to technical help. Very nice and helpful. Said my service had shown the upgrade but when they checked my modem it was still showing the 1meg. They reconnected me at their end and I got my upgrade. So if you have a SACM and no upgrade it might be worth ringing them to make sure they haven't made a mistake.

But good service to resolve this and I am very pleased.

Re: [Merged] BB Speed Upgrades
 

Yeah, that's how I got mine sorted too :)

Re: [Merged] BB Speed Upgrades
 

I am in St.Albans and due for the upgrade this month.

Has anyone else in this area already been upgraded?

Re: [Merged] BB Speed Upgrades
 

I thought they had the same chipset, and were essientially the same equiptment as the Pace 4000 series?

Anywho, I have just got a letter today, telling me I have 1 week to get it all sorted, before I am demoted. I thought they would let me use the service at 1m until I upgraded. I had to e-mail them. Beats sitting on the phone, but God knows when i'll get a reply. If I had know there was an urgency to it, I would have been more proactive.

Re: [Merged] BB Speed Upgrades
 

Nope. Same specification, but not same hardware (2 CPUs to the Pace's 1, which is the key issue here). The Pace will do 1.5Mb fine, as it happens, the judgement was whether it was reliable enough.

Re: [Merged] BB Speed Upgrades
 

My 1MB service [Terayon SACM] in Hertfordshire still hasn't been upgraded. The postcode checker said it was due in September. Presumably mine should have been updated then?

How come so many people seem to be having this same problem? Is this a way to reduce bandwidth by only upgrading those people who complain they haven't got the upgrade? ;)

Re: [Merged] BB Speed Upgrades
 

Might be worth re-booting the modem. Some people have had to do that to get the upgrade to occur.

Failing that, phone up ntl tech support (0845 650 0121), & they should be able to sort you out (unless, of course, the checker is wrong, & your part of Herts hasn't been done yet).

Re: [Merged] BB Speed Upgrades
 

I had a letter this week asking me to contact customer services because i haven't had my modem upgraded, and they will downgrage my service to 750K if I don't call them. However I have it was done in september and have the new Samsung Box. Is this normal? Anyone else got one and a Samsung bx?

Re: [Merged] BB Speed Upgrades
 

I would call customer services to ensure that they are aware you have a Samsung box and they do not downgrade you by mistake. :cool:

Edit: See BBKing's post below mine.

Re: [Merged] BB Speed Upgrades
 

No, it's not normal. Can you PM me your MAC address or smart card address and I'll check for you on Monday?

Re: [Merged] BB Speed Upgrades
 

Yeah already tried rebooting it a couple of times over the last week, including just now. Think I'll try calling them when they're not so swamped, thanks.

Re: [Merged] BB Speed Upgrades
 

I still havn't got my upgrade and the page said september, i have tried rebooting several times most people i know in the area (teesside) already have the upgrade, someone else in the street still hasn't may they forgot us? :(

Re: [Merged] BB Speed Upgrades
 

:welcome: PM me the mac address of your cable modem and i'll have a look for you

MB

Re: [Merged] BB Speed Upgrades
 

I phoned cable modem support and they said that even though the postcode checker said I was being upgraded in September I would see minor disruption in my connection as the backbone in this area is being tested to ensure it can cope first. Then a few days later my upgrade would arrive. Looks like I have up to 14 days extra to wait.

Re: [Merged] BB Speed Upgrades
 

Just been round my nextdoor neighbours house. His 512 or what ever it was has been upgraded to the 750k but yet my 1mb is still 1mb :(

Why?! I was 1.5 lol

(also the postcode checker says ive been upgraded... well, we all know how reliable that is)

Re: [Merged] BB Speed Upgrades
 

are you using a cable modem? if so, PM me the mac address and i will sort this for you, if you are using a STB, the upgrade for 1.5mb has not happened yet.

Re: [Merged] BB Speed Upgrades
 

The postcode checker does say that 1Mb STB will be done later in the year - there may even be a date now.

Re: [Merged] BB Speed Upgrades
 

stb broadband customers now have to wait untill the 4th november for the 1.5mb upgrade.

Re: [Merged] BB Speed Upgrades
 

thanks for the info, how do you know this?

Re: [Merged] BB Speed Upgrades
 

Tis on the ntl site

http://www.ntlworld.com/data-feeds/e...de/checker.php

Obviously they pushed the date back (again), Poor STB users *runs off with his 1.5Mb SACM :)

Re: [Merged] BB Speed Upgrades
 

Getting it right first time is of paramount importance.

ntl learned the hard way not to rush into things before they are ready, and I applaud them for this. The last thing we'd want is them to mess it up and disrupt people's services.

Re: [Merged] BB Speed Upgrades
 

I'm getting increasingly miffed (is that a word ?) at NTL.

The proxies are rubbish, cause no end of trouble, if even large well known sites like Yahoo don't work properly, then what hope is there for the rest of the net ?

And now after being told on the phone my upgrade would happen on Sep 28, then told Oct 21 and now Nov 5th, pardon me if I don't believe them :(

I (and all other STB owners) are paying the same as modem owners for the last few months now and getting less, if the difference was only a few weeks then no worries, but this looks to be approaching a 6 month difference :(

Very poor service indeed, I'm not one of those that calls for compensation at the drop of a hat, but I feel that STB owners are being excessively penalised by bad management of what *should* have been a simple job, whilst paying the same amount as those that were lucky enough to have cable modems (I never asked for an STB, I was just given one), this surely could have all been managed better ?

This, and 2 price increases in a year for the tv leaves me probably going back to Sky and DSL next year when my year with NTL is up.

NTL are currently too dear and proxies are pathetic.

Just my thoughts..

Ian

Re: [Merged] BB Speed Upgrades
 

Is it really an easy job to persuade thousands of customers that they need a new set top box, and then arrange a time that when they can have this swapped out....?

Re: [Merged] BB Speed Upgrades
 

Is it that easy for NTL to send out a .cm file for the appropriate STB?

STB users had the letter (April/May) along with CM users, those of us with STB's who 'want' to be upgraded will have by now been 'swapped' out, either by the 'rolling program' or indeed by help from this forum or CS. Those that haven't to my mind can't be bothered. So let em go down to 750, they'll soon be on the phone worrying about the swap out.

We are now told 'November for your update', can anybody tell since when has November been classed as 'late summer'.

:rolleyes: NTL have changed their tack,:td: yeah right, just carry on as normal NTL and do what you usually do, do the rollout and 'sod the punters' then expect your staff take the flack afterwards.

My ADSL is already in and working and I managed to blag a free three months trial, come November 4th if the upgraded .cm file is not in and working I'm off, full whack to the tune of over £100 a month and there may well be a few others following me.

As an aside and still on topic. Does anybody know how many 1meg STB users there are in total and maybe how many are still waiting for a 'swapout'

Re: [Merged] BB Speed Upgrades
 

Maybe not, but to continually lie to your cutomers about when it will happen can surely be avoided ?

Mine is just short of £100 a month, and I'll be off next year too (I doubt my STB will have been upgraded by next March either !)

Ian

Re: [Merged] BB Speed Upgrades
 

Not everyone has been swapped. Would you rather the company just ploughed on regardless and left people with no service?

You would not believe how stubborn some customers are. "Well, you can swap it, but I work seven days a week 12 hours a day so you'll have to come next sunday evening between 7 and 8" is not uncommon.

My view personally is that there will come a point where ntl simply write to existing customers advising that if they have not arranged a swap by a certain date, their 1mb broadband will be force-downgraded to 600k so that the upgrade can go ahead unfettered. Then they will have 750k, and if they want 1.5mb back they will HAVE to arrange a box swap, or else stay where they are.

That'd be my solution, but I don't know if the company wants to risk upsetting people like that. It's a rock/hard place situation.

I am used to the same situation with customers who are cancelling and need their set top box collected. None of the appointments are EVER suitable for some people who seem to work 24/7 and they refuse to agree to a collection. This is then sorted by explaining that as they are refusing to hand over the box, a £150 charge will be added to their account immediately. This seems to focus the mind and a convenient appointment is suddenly agreed!

Re: [Merged] BB Speed Upgrades
 

Isn't this what NTL normally do?? Judging from the amount of ongoing problems just on this site all the NTL top brass seem to care about is the £ÃÆ ’‚£Ãà¢Ã¢â€šÂ¬Ã…¡Ãƒâ€šÃ‚£ and certainly not customer satisfaction

<snipped>
It has been around six months since the first letters went out, how much longer do they need? or is the 1.5 for STB users going to join the realms of NTL's famous 'coming soon' legends

would NTL like it if I 'promised' to pay my bills and then 6 months later still had not paid, I doubt it.

Agreed but unless there is any viable technical reason (not idle STB users) for delaying this particular phase of the rollout, then NTL just go ahead and do it or at least break the mold and tell the truth for once instead of feeble excuses
:mad:

Re: [Merged] BB Speed Upgrades
 

They *are* telling the truth. The swapping of set top boxes has not yet been completed.

Re: [Merged] BB Speed Upgrades
 

Agreed Mark, the NTL version


So the other 99.9999% of STB users are going to be dependant on the one individual who 'works 12 hours a day, 7 days a week' before we get our upgrade.

I think not ! !

I'll be off long before that day arrives and joining the ranks of other users who have got totally miffed with the NTL machine and it's feeble attempts to carry on feeding customers what should be fed to mushrooms

Re: [Merged] BB Speed Upgrades
 

supposed to be happening in November for me

Re: [Merged] BB Speed Upgrades
 

This is *exactly* what NTL said they would do in the letter I got.

Re: [Merged] BB Speed Upgrades
 

Does anyone know when the BT36 postcode area is due for upgrade. The upgrade link says October but my neighbours just a short distance away in BT15 were upgraded in August. Dont understand why there should be a 3 month gap for 100 yds distance between the postcode areas. Surely the greater Belfast area could have all been done at or about the same time. Getting real impatient with 150 and paying the same as my son who is getting 300 just because he lives just inside the Belfast boundary and I live just outside it

Re: [Merged] BB Speed Upgrades
 

I know how you feel.. However, it may be that they haven't upgraded anyone on your UBR yet. Just because you live near each other, doesn't necessarily mean you are on the same UBR or even on the same network - a friend of mine couldn't have broadband at all as he lives on the border of Lewisham and Bromley and although everyone else on his street was attached to the Bromley network (which is enabled for broadband), he was attached to the Lewisham one, which had no broadband at the time he left).

The areas that each UBR serves don't necessarily co-incide with the physical area (one UBR may serve one town and half the next for instace).

I've got a slightly different problem.. I am getting 1Meg through a STB, and although I had my STB changed before the beginning of August, and all Cable modem users in my area were upgraded in August, I have to wait 'till some time in November because NTL can only upgrade the STBs nationally.

Re: [Merged] BB Speed Upgrades
 

One thing I haven't seen mentioned (unless I missed it in this huuuuge thread) is will the same thing happen should NTL ever wish to increase speed to say 3 meg one day ? will cable modem users get done first and then STBer's will need to be done much later, or is this upgrade somewhat future proofed to prevent this much delay happening again ?

Would be interesting to know...

Ian

Re: [Merged] BB Speed Upgrades
 

Samsungs will be more than happy at 3Mbit, no need to upgrade them.

Re: [Merged] BB Speed Upgrades
 

My STB box was upgraded a few weeks ago, but still havn't been upgraded to 1.5Mbit :(

Location: Oswaldtwistle, Lancashire

Re: [Merged] BB Speed Upgrades
 

we have to wait till 4th November (which year still remians uncertain), put back AGAIN, see this link for the postcode checker and latest (from NTL) news

http://www.ntlworld.com/data-feeds/e...de/checker.php