Re: [Update] ALL 20>30Mb upgrade discussion
 

if thats what you want to think sure.

But more to do with that its non scripted, can swap people between docsis1 and 3, spend time with you on your calls, actually do ring back, answer phone in timely manner without menus, and are customer focused aiming to keep you happy.

---------- Post added at 22:38 ---------- Previous post was at 22:37 ----------

actually they usually dont.

Re: [Update] ALL 20>30Mb upgrade discussion
 

So I take it you're not reading the parts where people repeatedly praise the polite and knowledgeable staff, myself included? Not to mention that when you ring the CEO's office there's none of the usual "press number to speak to x department" automated voice crap that every company seems to have these days?

I don't understand how someone can have a bunch of forum trophies when they're repeatedly rude and dismissive to others. Just because you work for VM, doesn't give you the right to slap people down in this way. In fact, every action I've seen of yours recently actually reflects badly on the company. It's disappointing.

Re: [Update] ALL 20>30Mb upgrade discussion
 

I slap people down? I rather doubt that, all that happens is people dislike that I do not kowtow and bend over backwards for them or even agree with every word they post even when it is incorrect.

If you look at the the pretty red signature below you will find that my views are my own and that I am posting here as an individual.:rolleyes:

Re: [Update] ALL 20>30Mb upgrade discussion
 

Long break :D

Actually the CEO's office have an excellent network directly into the support departments, they can't do anything 1st line can't do, systems wise. I think they are great myself and totally agree that everyone who speaks to a customer should be of this standard, but please don't forget we have 1st line agents that are just as good.

It doesn't ? damn it, that's why I joined this forum :o:

Re: [Update] ALL 20>30Mb upgrade discussion
 

I dont doubt they use other departments to get issues resolved but they dont pass me onto 2nd line whilst on the phone.

Re: [Update] ALL 20>30Mb upgrade discussion
 

You're downplaying your actions just a bit. :)

You've all but called people liars on several occasions. You've also repeatedly reiterated information that later turned out to be incorrect, and stuck to your guns even when proven wrong.

Disagreeing with someone is fine. Calling them liars then spreading misinformation, that's hypocrisy, not polite debate.

The point is, whether these views are yours or not you still represent the company when you post. I don't think a little disclaimer absolves you from misconduct.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Do please point out these posts instead of posting lies yourself.

Are you really that stupid that you are now trying to say that me posting on here is a case of misconduct, you are truly a very stupid person who does not have a clue about anything hence the above post.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Re: [Update] ALL 20>30Mb upgrade discussion
 

Deal with the fool who is trying to say my posts are a case of misconduct his posting is utter vindictive rubbish because we fail to agree to their way of thinking.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Re: [Update] ALL 20>30Mb upgrade discussion
 

Glad You said that because that's exactly what a person did to me the other day from the other side of the argument in this thread.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Just thought I'd mention my replacement super-hub is superb.

Was a nightmare waiting for it to arrive after being sent an ambit and delays due to weddings and bank holidays.

I was not very optimistic about it working like my original one did before the upgrade, however it's been brilliant. Not a single drop out. Super smooth networking and great wifi connection speeds.

All in all I'm back to being a happy customer, I'm just dreading any future updates!!!

https://www.cableforum.co.uk/images/...011/05/107.png [img]Download Failed (1)[/img]

Regards.

Re: [Update] ALL 20>30Mb upgrade discussion
 

My has been the same since install without any issues.

Re: [Update] ALL 20>30Mb upgrade discussion
 

this is more proof that only a few superhubs have problems

he is infact complimenting the fact that his new superhub works ;)

Re: [Update] ALL 20>30Mb upgrade discussion
 

Be careful, You might end up being called a liar. Glad to hear you have a good one.