Re: [Update] ALL 20>30Mb upgrade discussion
 

Certainly.

Either wait for the next firmware update which may (or may not) resolve the problem or contact the CEO's office and see if they have any VMNG300's left.

Perhaps not the answer you were looking for but the only 2 options availabe ATM.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Someone posted on here the other day that their superhub had been updated and the minislot had changed from 1 to 4 and he was now able to get full upload. You could try a power cycle to see if you have the update

Re: [Update] ALL 20>30Mb upgrade discussion
 

Most things causing problems with a connection won't be fixed just by swapping to a VMNG300 modem you know.

So saying 'but the only 2 options available ATM' is not true

Re: [Update] ALL 20>30Mb upgrade discussion
 

My superhub experience wasn't the best, constant disconnections and lock-ups. My first superhub was replaced within a couple of weeks and the second suffered the same issues - dropping the internet connection many times daily (I could hit double figures on a good day). It got to the point where I reset the router every morning as it would 'crash' every night.

I was in the firmware trial and that did seem to cure the ping issues but not the underlying stability issues. I accept that many users (probably the majority) have no problems at all, but for those of us that did it was a nightmare (and probably still is for the users experiencing the problems).

I finally had my second superhub replaced with a VMNG300 and apart from some power issues following an audit of the street cabinate have had no problems since. My superhubs are now 'in stock' with the other VM/TW hardware I've collected over the years.

There seems to be a 'duff batch' of superhubs out there, the same as the duff batch of Samsung V+ boxes (remember the 'stop' issue). I was unlucky to have two of the duffers, but would happily have the superhub again if I knew it would do the job it was designed to do.

In the meantime, who was it who mentioned they were using their two superhubs as bookends, maybe they can earn their keep after all....

Re: [Update] ALL 20>30Mb upgrade discussion
 

Just as another reminder mini-slot size is nothing to do with the Superhub. It's set within CMTS configuration and advertised via Upstream Channel Descriptors. If the Superhub is saying mini-slot size is 1 that's what it's being told. Upstream throughput would be a disaster if this didn't match the CMTS timing.

---------- Post added at 12:53 ---------- Previous post was at 12:51 ----------

My Superhub is now reasonably stable. I've offloaded all wireless duties to another router, it's doing the most basic of basic routing and none of the inter-LAN traffic.

Re: [Update] ALL 20>30Mb upgrade discussion
 

How can you be sure that the VMNG30 is the answer as he could get one and see no change in his connection or performance, it is of little use throwing a VMNG300 at every person that complains without any real diagnosis of the problem taking place.

It is a bit like using a sticking plaster to fix a leak in a petrol tank.

Re: [Update] ALL 20>30Mb upgrade discussion
 

I seem to have spoken too soon, it's been up for nearly 2 days and is now failing to load pages properly, seeing packet loss to a continuous ping when I try and load pages. Not impressed.

Re: [Update] ALL 20>30Mb upgrade discussion
 

The joys of having a superhub!:D

Re: [Update] ALL 20>30Mb upgrade discussion
 

super duper hub!

Re: [Update] ALL 20>30Mb upgrade discussion
 

I'll tell you what; those folks at the CEO office know their stuff. As promised, my new VMNG300 arrived today. The chap who had it mailed to me recommended calling the office directly rather than going the 151 route, so I did that and reached one of his colleagues who absolutely knew his stuff (we were swapping stories about our various tech projects outside of work) and had the MAC registered and going within a few minutes, with the speed boost from 20Mb -> 30Mb following about ten minutes later. No paying £30 here.

What an improvement: ping and jitter have been halved even compared to the reliable Ambit 250, partly because the household is now on the non-legacy network. Plus, my third-party router setup can remain the same rather than with the Super Hub, which never gelled well with any of it. I even offered to send the damn thing back, but the chap wisely recommended I hold onto it for now, just in case.

I sent a name-checking letter of commendation to their line manager, I was so impressed. This is the service everyone should be getting! I'm pretty sure I'll be going up to 50Mb soon, as there's very little uptake of the DOCSIS3 network in my area, which ensures outstanding performance at almost all times.

I'm off to set up a broadband monitor... :D

Re: [Update] ALL 20>30Mb upgrade discussion
 

indeed the ceo office is how normal customer services should be.

Re: [Update] ALL 20>30Mb upgrade discussion
 

welcome back!

Re: [Update] ALL 20>30Mb upgrade discussion
 

Why because they are able to send out VMNG300 modems, so easily pleased.

Re: [Update] ALL 20>30Mb upgrade discussion
 

he probably meant because they know more, no offense

Re: [Update] ALL 20>30Mb upgrade discussion
 

Doubtful as most of our managers do not know our jobs so it would be unlikely for them to be any different.

They probably refer people to 2nd line or similar.