Cable Forum - [Update] ALL 20>30Mb upgrade discussion

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Re: [Update] ALL 20>30Mb upgrade discussion

Quote:

Originally Posted by Masque (Post 35217221)

What bad press is that as not seen any but would appreciate any links as I suppose would others.

The top post on this page.

Re: [Update] ALL 20>30Mb upgrade discussion

Quote:

Originally Posted by Chrysalis (Post 35217247)

I have plugged in my superhub and asked them to push R26 out to it asap. I will do my best to test it, cant guarantuee VM will take feedback serious tho.

Just for the hell of it I've applied to be a tester, don't mind using my VM connection while it lasts.:D

I like the idea that they've used this for the app form.

It may well encourage customers to set up their own surveys!:D:D:D

Re: [Update] ALL 20>30Mb upgrade discussion

I want this "free" (Â£30) upgrade but they said I would lose the loyalty discount, bit of a joke

Re: [Update] ALL 20>30Mb upgrade discussion

Quote:

Originally Posted by Ben B (Post 35217259)

I want this "free" (Â£30) upgrade but they said I would lose the loyalty discount, bit of a joke

Where VM is concerned there is no such thing as "Loyalty" or have you only just realised this?

Re: [Update] ALL 20>30Mb upgrade discussion

Quote:

Originally Posted by pip08456 (Post 35217257)

in the meantime I am browsing with the firewall on so can stream and download so is somewhat sluggish :p.

Re: [Update] ALL 20>30Mb upgrade discussion

Quote:

Originally Posted by pip08456 (Post 35217261)

Where VM is concerned there is no such thing as "Loyalty" or have you only just realised this?

Matches the customer base ;)

You know, for a device that apparently has no major issues they seem to have gone to pains to emphasise how fast they worked on things to resolve the issues.

Quote:

If this testing is successful and the firmware resolves the problems you've seen then we aim to distribute this firmware to all Super Hub users by the end of the week.

We're sorry about the problems this has caused but please be assured that we've been working round the clock to fix this problem since you helped us identify it. I'll post an update when we have more news.

To me that looks like a high priority patch - from beta to live in less than a week and worked on 'round the clock'?

Re: [Update] ALL 20>30Mb upgrade discussion

Don't make me laugh Igni!

Round the clock?????????????

To me that looks like a high priority patch.

Why?

Didn't they get the priorities right in the last one?

Put out for testing late today with customers?

Who they trying to kid??

Re: [Update] ALL 20>30Mb upgrade discussion

It's probably just the R24 firmware with SSH access removed.

Re: [Update] ALL 20>30Mb upgrade discussion

Brilliant news, I contacted the CEO office and they sent me a VMNG300 (a brand new one as well!)

Its all up and working now! :)

Getting better speeds than the superhub and I can now view everything again! Woohoo!

Out of interest what are the differences between the superhub and the VMNG300? (Technically) Is one more future proof than the other?

Whatever the weather im a very happy bunny now!

Re: [Update] ALL 20>30Mb upgrade discussion

Quote:

Originally Posted by Mick Fisher (Post 35215711)

The Indian TS is just an insult and merely shows the contempt that VM have for there subscribers. I have no problems with off shored support from my Bank or Be for example but the cowboys VM retain are worse than useless with many having a poor command of the English language. It would seem VM's only criteria in this area is cost.

The help and support forum is really just a black hole and no better than India if you need help.

No matter what time, I have never been lucky enough to get a UK agent when phoning in. Although I am retired I really have better things to do than continually dialling VM, negotiating menus and listening to excruciating muzak all day in the vain hope of contacting a UK agent.

It would seem Thinking Of Leaving is the only hope of getting help. Not surprising as losing money and increasing churn seems to be all VM is concerned over. However I wouldn't bother them over superdud problems as all they could do is send me another.

For now I have found workarounds for my superdud problems although the (at least) daily spontaneous rebooting is worrying as one day it won't come back up.

Hopefully Bridge mode will appear and will work so I can dump the router side of this piece of junk. I don't think the router side of this device will ever be bug free.

the tech that came to my house said thats the biggest complaint VM gets is the indian call centers...

even some times when i get uk guy they are from the north and just as hard to understand for me.. they speak so fast and its like they are speaking another language they may as well be speaking chinese lol

but the offices in the north are so much cheaper then south in cambridge or london they would rather have any uk call centers in the north, i applied to work in VM as a broadband advisor and i got the interview but it was in manchester :( that would of been one sweet job.. so instead they pay some indians 2 cents a year and save millions and hopefully are able to offer us cheaper prices and faster connections with the money they save _ you dont really need to calls upport much because of the great service they offer.

Re: [Update] ALL 20>30Mb upgrade discussion

Quote:

Originally Posted by pop80_uk (Post 35221498)

Out of interest what are the differences between the superhub and the VMNG300? (Technically) Is one more future proof than the other?

VMNG300:

4 channels
Dosent crash every day
Is a standalone modem.

Superhub:

8 channels
Useless wireless
Isn't a standalone modem
Crashes daily*

So the hub is more future proof with capability to bond to more channels, but VM don't currently use more than 4 at a time so there is no disadvantage to having one.

Re: [Update] ALL 20>30Mb upgrade discussion

Superhub caveat - for some people....;)

Re: [Update] ALL 20>30Mb upgrade discussion

Quote:

Originally Posted by Skie (Post 35221983)

I have the superhub and it has not crashed in the 9 weeks that I have had it installed, it has the R26 firmware and I am presently running it with all these ticked in Services without any issues on Youtube or Downloads.

Firewall Features Enable Ipsec PassThrough Enable PPTP PassThrough Enable Multicast Enable Port Scan Detection Enable IP Flood Detection Enable

Re: [Update] ALL 20>30Mb upgrade discussion

Quote:

Originally Posted by Masque (Post 35222011)

Sorry Masque but this response is getting jaded to say the least (just like hen's teeth!)

Your continualy spouting of it smacks of company bias.

Why can't you just accept that their are quite a few users suffering problems with it and the fact that you haven't seen the same problems does not alleviate the problems that other users report including one of VM's install techs, I don't know if jb66 is direct or contract but that should not matter, even he is having issues!

Re: [Update] ALL 20>30Mb upgrade discussion

vmng301 8 channel variant of vmng300 ?