Cable Forum - [Merged]Ntl to buy Telewest

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Re: ntl & Telewest Merger Announcement

Quote:

Originally Posted by setch

Providing NTL do not decide to postpone their current commitments with broadband so that they can concentrate on the merger, then the next couple of years is something for us all to look forward to. This applies to Customers and Staff whether they be NTL or Telewest.

Setch

Can't see that happening, this will be a merger that will have 0 impact on most employees until early 06.

Re: ntl & Telewest Merger Announcement

Quote:

Originally Posted by PÃƒÆ’Ã†â€™Ãƒâ€*Ã¢â‚¬â„¢ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â¸ÃƒÆ’Ã†â €™Ãƒâ€šÃ‚Â¢ÃƒÆ’Ã‚Â¢ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡Ãƒâ€šÃ‚Â¬ÃƒÆ’Ã¢â ‚¬Å¡Ãƒâ€šÃ‚ ÃƒÆ’Ã†â€™Ãƒâ€*Ã¢â‚¬â„¢ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€ šÃ‚Â¸ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã‚ ÃƒÆ’Ã‚Â¢ÃƒÂ¢Ã¢â‚¬Å¡Ã‚ Â¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚Â¢GÃƒÆ’Ã†â€™Ãƒâ€*Ã¢â‚¬â„¢ÃƒÆ’Ã¢â‚¬Å ¡Ãƒâ€šÃ‚Â¸LÃƒÆ’Ã†â€™Ãƒâ€*Ã¢â‚¬â„¢ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ ‚Â

How can you say "ONLY" when that's a huge part of an important service? If I need to call my ISP I would expect them to understand the complaint by the words I use, not by whether or not it fits with the script that someone has provided with limited english on.

At least when I call TW tech support I speak to someone who is in the UK and is capable of interpreting whatever script they are given to meet the needs of the conversation. Long may this continue!! :dozey:

Yes i understand that and i for one would do the same if Customer service was overseas. The poster that i quoted has a habit of posting that customer service is offshore as well as tech support even when she knows it not to be true. Or is it OK to post whatever crap you want on here now if it gets it noticed

If Customer service was offshore i for one would change my service provider. It is only part of tech support that is offshore. We still have the boys and girls down in wales as well :tu:

I would like to see all off shoring stopped completely but hey this is the real world and will never happen when companies have share holders.

Re: ntl & Telewest Merger Announcement

Quote:

Originally Posted by setch

This merger has been all but a certainty for months now. Everything that both companies have announced about broadband upgrades has been planned with the expectation of a merger going on as well, of that I am sure.

Re: [Merged] NTL & Telewest Merger

Quote:

Originally Posted by Chrysalis

5 million customers and only cable provider in uk isnt too good for consumers, I am guessing since ofcom hate to touch cable companies they wont think nothing of this.

It doesnt really make any difference anyway.

The companies dont compete, no area has ntl and telewest.

Realistically OFCOM Should see this as the best way to stop the monopoly and domination of Sky, BT have been crumbling for years especially since LLU and CPS but Sky are currently the untouchables when it comes to pricing for DTV 'how they feel like it'

Re: ntl & Telewest Merger Announcement

how about the thread title changed to NTL buy out Telewest?

Re: ntl & Telewest Merger Announcement

Quote:

Originally Posted by etccarmageddon

how about the thread title changed to NTL buy out Telewest?

The telewest lovers will not like that :LOL:

Re: ntl & Telewest Merger Announcement

Quote:

Originally Posted by etccarmageddon

how about the thread title changed to NTL buy out Telewest?

Yea, I suggested that. No-ones replied yet though :scratch:

Re: ntl & Telewest Merger Announcement

Quote:

Originally Posted by etccarmageddon

how about the thread title changed to NTL buy out Telewest?

Given that that is now a more accurate statement of what is going to happen ... done. :D

And can I be among the first to publicly applaud Frank's foresight in re-branding this site Cable Forum all those months ago. Truly we are the most representative help site on the 'net for all UK cable customers. :)

Re: ntl & Telewest Merger Announcement

Quote:

Originally Posted by Chris T

Given that that is now a more accurate statement of what is going to happen ... done. :D

cheers.

Re: [Update] NTL to buy Telewest

Quote:

Originally Posted by jtwn

http://ntltelewest.mergerannouncemen...esentation.pdf

UK Cable the new name?

Possibly, or it could just be handy shorthand for 'the combined companies'.

Re: [Update] NTL to buy Telewest

My two penneth on the subject, I'm sick of the media referring to Telewest and NTL as RIVALS -

GET YOUR FACTS STRAIGHT - Put brain into gear, before engaging mouth.

Re: [Update] NTL to buy Telewest

Quote:

Originally Posted by Fireplace

My two penneth on the subject, I'm sick of the media referring to Telewest and NTL as RIVALS -

GET YOUR FACTS STRAIGHT - Put brain into gear, before engaging mouth.

:tu: well said been trying to say that for weeks but nobody was listening

Re: [Update] NTL to buy Telewest

Quote:

Originally Posted by jtwn

http://ntltelewest.mergerannouncemen...esentation.pdf

UK Cable the new name?

:)

http://www.cableforum.co.uk/board/sh...&postcount=109

;)

Re: ntl & Telewest Merger Announcement

Quote:

Originally Posted by Bill C

Will you stop saying that NTL customer service is off shore. IT IS NOT only tech support.

Where did I mention customer support in the quote below I just said call centre "Telewest UK call centre".. I Apologise if that is miss-leading when I talk about customer services I always put cs in. I will start to put Tech in for the offshore call centre from now on.

Quote:

Originally Posted by Florence

I wonder what will happen to Telewest UK callcentres these guys and Gals must be worried that NTL will ship their jobs offshore.. Infact they should open them up to all NTL customers and ease up with the Offshore centre.