Re: Virgin Business Superhub now has Modem Mode
 

Indeed, which is why I've suggested a few times people can buy the service separately (i.e. like Seph has done) or set up their own tunnel, thus giving themselves complete control and bypassing VM's shoddy fixed-IP infrastructure completely.

Re: Virgin Business Superhub now has Modem Mode
 

I still genuinely have no idea why they aren't just doing it via PPPoE with L2TP from CMTS functioning as a LAC to LNS. Seems nuts to have L2TP tunnels for each and every business client with no intermediate concentrator and the issues are clearly demonstrated here.

Presumably there's some caveat with the CMTS operating systems that prevent it, as I cannot think of any other reason. Certainly the one time such services were run on the legacy DOCSIS 1.0 platform it was via this method.

Re: Virgin Business Superhub now has Modem Mode
 

So what happens if for any reason the IP address issued by DHCP to the modem changes as can happen? The tunnel has been disrupted and cannot be re-established because the IP address has changed.

Or what have I misunderstood? Remember, I'm seeking guidance as to whether I should be telling our ISP to put the SH back into router mode.

Re: Virgin Business Superhub now has Modem Mode
 

is there any news if the PPP issue causing poor performance at higher speeds with the network side equipment has been resolved?

---------- Post added at 22:20 ---------- Previous post was at 22:17 ----------

The DHCP address of the device appears to be of the older form of 'sticky' IP addresses with reverse DNS entries of the form of static.virginmedia.net

However if that address does change once the tunnel is re-established, which it seems to do just fine if disrupted then the same fixed IP address(s) will be provided to the Superhub A change of the superhubs DHCP assigned address won't prevent the tunnel being re-established.

Re: Virgin Business Superhub now has Modem Mode
 

Why on earth would you think that?

The whole point of a tunnel is so it can be established from any IP address.

Re: Virgin Business Superhub now has Modem Mode
 

Still getting Superhub crashes on one of our 50MB lines, really thought they would have fixed this by now...

Re: Virgin Business Superhub now has Modem Mode
 

do you have a FIXED IP subnet service? I hear there is beta firmware but only if you have single fixed IP or dynamic

Re: Virgin Business Superhub now has Modem Mode
 

Still getting the same problem here with the multiple IP option. We loose the connection 1-2 times per week and have to reboot.

Re: Virgin Business Superhub now has Modem Mode
 

The one I have that crashes is a single fixed IP. I guess its not easy to get the beta firmware installed by Virgin?
This problem has been going on for nearly a year now for me....

Re: Virgin Business Superhub now has Modem Mode
 

From what I gather this is the situation that they have a beta version of the business firmware for. I'll drop you a PM with my contact there that you could ask

Re: Virgin Business Superhub now has Modem Mode
 

Thanks got the contact details but no reply from Carl so far...

Re: Virgin Business Superhub now has Modem Mode
 

They are not communicating well over this. As an alternative suggest log a support call asking for the beta firmware.

The business service is being left behind again.

Re: Virgin Business Superhub now has Modem Mode
 

Any news on when the firmware for the multiple fixed IP option or a beta will be available?

Re: Virgin Business Superhub now has Modem Mode
 

I am waiting for that too. I contacted VM B sales about it yesterday and was told - information isn't easy to come by. They don't have a date yet, but to try again in a couple of weeks.

A while back November was hinted.

I have also heard that we're unlikely to see new firmware for the SH2AC to support this, and there could be a totally new device (maybe the same one that is being trialled for residential customers)

I have offered several times to be a beta tester but all my contact at VMB have gone into radio silence, not even replying to emails now.

If November is a possible date (and I am doubtful) it will then be a year since the 152 Mb/s service was offered by VMB without a fixed IP offering.


Does anyone here have any info on this?

Re: Virgin Business Superhub now has Modem Mode
 

I'm still pretty shocked the 50 Mb/s issues with multiple IP's are still present almost a year later!

I certainly made the correct decision going to 152 Mb/s without a static IP, thankfully despite not been a static IP our IP address hasn't actually changed since we got it in November last year.

I know not everyone could do that, however for remote web access / remote desktop its worked well enough for us.

Very shocked to hear this is still ongoing...

I was promised a static IP on 152 Mb/s last December, then January, then April. I have since given up asking.