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-   -   TiVo : Is the TiVo charge now £3 per month on all TV packs? (https://www.cableforum.uk/board/showthread.php?t=33679205)

Stephen 05-07-2011 14:49
Re: Is the TiVo charge now £3 per month on all TV packs?
 
Quote:
Originally Posted by pk1 (Post 35268543)
I got the offer of £149.95 + activation fee just for taking the Tivo service, i was not a TVXL customer, i only had brodband at the time.

So i won't expect a credit to my account or will i still be eligable?
Won't do any harm to call and ask.

pk1 05-07-2011 15:03
Re: Is the TiVo charge now £3 per month on all TV packs?
 
Rang CS to ask if i would be eligable had to tell them where to find info on Help & Support, and said yes i will get the credit. Thanks Virgin.

BenJSmyth 05-07-2011 15:40
Re: Is the TiVo charge now £3 per month on all TV packs?
 
We bought two 1TB TiVo boxes at £149, I presume they will refund on all boxes purchased rather than just one. Is anyone else in this position?

Stephen 05-07-2011 15:45
Re: Is the TiVo charge now £3 per month on all TV packs?
 
Again best to call and find out what they will refund you :)

alexcopeland 05-07-2011 16:42
Re: Is the TiVo charge now £3 per month on all TV packs?
 
Shame the refunds not back in your bank account to spend on something else you like. Well done VM for keeping loyal customers happy. I personally won't be subscribing to the Tivo service as its another 18 month contract and I'm already paying £110 per month for my services til the end of this year.

denphone 05-07-2011 17:20
Re: Is the TiVo charge now £3 per month on all TV packs?
 
Quote:
Originally Posted by blackthorn (Post 35268472)
Well I dont know whether I`m going to end up on some sort of blacklist or not but I sent an email to Vm this morning expressing my disappointment at the new lower charges after only a few weeks ago I paid £149. I didnt ask or demand anything I just expressed my feelings.
Within 2 hours they phoned me up and before I got to say anything the guy said that he had credited my account with £50.
Well done.

---------- Post added at 16:20 ---------- Previous post was at 16:18 ----------

Quote:
Originally Posted by DaBoz (Post 35268545)
You mean all that resentment could have been avoided... oops.
There was no resentment from me.

alwaysabear 05-07-2011 17:46
Re: Is the TiVo charge now £3 per month on all TV packs?
 
Quote:
Originally Posted by Stephen (Post 35268541)
They did actually.
If they did, they have just shown how bad there customer services are, if they are unable to learn from previous problems.

Charliedontsurf 05-07-2011 17:54
Re: Is the TiVo charge now £3 per month on all TV packs?
 
Quote:
Originally Posted by DaBoz (Post 35268545)
You mean all that resentment could have been avoided... oops.
Yep instead of getting all resentful and telling people they were going to be put on a blacklist you could of just waited to see what the outcome was.

But its ok everyone knew you were making it up as you went a long so no harm done. Of course we must all remember not to complain about biscuits though, wouldnt want to be on the biscuit blacklist.

Apparently once on the biscuit blacklist you're only allowed plain biscuits, so no Jammy dodgers,,,,,,,,,,,,could you imagine...............

---------- Post added at 16:54 ---------- Previous post was at 16:50 ----------

Quote:
Originally Posted by alwaysabear (Post 35268639)
If they did, they have just shown how bad there customer services are, if they are unable to learn from previous problems.
Well it seems whatever the original plan was its all sorted now. Companys don't always get things right 1st time, but if they don't showing they have listened to customers is all we can ask.

I think in this case VM have clearly listened and acted within a couple of days.

denphone 05-07-2011 17:58
Re: Is the TiVo charge now £3 per month on all TV packs?
 
Quote:
Originally Posted by Charliedontsurf (Post 35268646)
Yep instead of getting all resentful and telling people they were going to be put on a blacklist you could of just waited to see what the outcome was.

But its ok everyone knew you were making it up as you went a long so no harm done. Of course we must all remember not to complain about biscuits though, wouldnt want to be on the biscuit blacklist.

Apparently once on the biscuit blacklist you're only allowed plain biscuits, so no Jammy dodgers,,,,,,,,,,,,could you imagine...............

---------- Post added at 16:54 ---------- Previous post was at 16:50 ----------



Well it seems whatever the original plan was its all sorted now. Companys don't always get things right 1st time, but if they don't showing they have listened to customers is all we can ask.

I think in this case VM have clearly listened and acted within a couple of days.
And they should be praised for that .

DaBoz 05-07-2011 18:07
Re: Is the TiVo charge now £3 per month on all TV packs?
 
Quote:
Originally Posted by Charliedontsurf (Post 35268646)
Yep instead of getting all resentful and telling people they were going to be put on a blacklist you could of just waited to see what the outcome was.

But its ok everyone knew you were making it up as you went a long so no harm done. Of course we must all remember not to complain about biscuits though, wouldnt want to be on the biscuit blacklist.

Apparently once on the biscuit blacklist you're only allowed plain biscuits, so no Jammy dodgers,,,,,,,,,,,,could you imagine...............
What is your problem? Have I got under your skin or something? Bizarre.

alwaysabear 05-07-2011 18:08
Re: Is the TiVo charge now £3 per month on all TV packs?
 
Quote:
Originally Posted by denphone (Post 35268654)
And they should be praised for that .
Indeed they should be praised, but they need to learn a lesson and sort their communications out, which is what a lot of people have been saying on here for as long as I can remember.

Charliedontsurf 05-07-2011 18:15
Re: Is the TiVo charge now £3 per month on all TV packs?
 
Quote:
Originally Posted by denphone (Post 35268654)
And they should be praised for that .
I agree, I'm currently in "Virginmedia are NOT the devil" mode.

denphone 05-07-2011 18:21
Re: Is the TiVo charge now £3 per month on all TV packs?
 
Quote:
Originally Posted by Charliedontsurf (Post 35268672)
I agree, I'm currently in "Virginmedia are NOT the devil" mode.
Better the devil then better the devil you don't know.;):D

devilincarnate 05-07-2011 18:24
Re: Is the TiVo charge now £3 per month on all TV packs?
 
Quote:
Originally Posted by denphone (Post 35268683)
Better the devil then better the devil you don't know.;):D
Is that aimed at me:D:D:D:D:D

denphone 05-07-2011 18:26
Re: Is the TiVo charge now £3 per month on all TV packs?
 
Quote:
Originally Posted by devilincarnate (Post 35268689)
Is that aimed at me:D:D:D:D:D
Well l will leave you to think on that one.:D:D:):D:D


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