Re: 20 Mb/s to 30Mb/s free upgrade
 

update

Re: 20 Mb/s to 30Mb/s free upgrade
 

I just got an email, order is going ahead, but I need to ring them up with missing info which I am not in a rush to do as I hate using their call centres. Not sure why they couldnt ask for the info in the email, they also didnt say what was missing.

Re: 20 Mb/s to 30Mb/s free upgrade
 

I wouldn't bother phoning as they won't know anything about it. Here is the email for everyones info!

Re: 20 Mb/s to 30Mb/s free upgrade
 

so they ask you to ring but then the person on the other end wont have a clue what ringing about?

Re: 20 Mb/s to 30Mb/s free upgrade
 

I caught the order page last night before it was pulled !

I am in an area that does not have the new upload speed increase or 100meg yet and both are "Being Planned" on the VM info .PDF page.

I however was told 5mins ago by a Scottish staff member the same as SnoopZ above posted.

She too was unaware until she put me on hold and went and asked about it.

I have been billed the £30 and its a "Self Install Upgrade" when the Superhub arrives in 5-7 days (unless issues arise and a Engineer will call but the £40 will be waived).

It goes officially live on 1st Feb 2011.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Sounds like it - but then they only 'asked' you to ring insofar as their automated systems sent you an automated, standard email. So not such a surprise that they're tying themselves up in knots over this.

Looks like a total VM cock up to me.

Re: 20 Mb/s to 30Mb/s free upgrade
 

my question is would your superhub still be "on the way" if you didnt ring up.

Re: 20 Mb/s to 30Mb/s free upgrade
 

I was going to get bt infinity broadband up to 40mb down & 10mb up with unlimited phone & bt vision for £20.50 pm for the first 3 months & then £49 pm after that including line rental.
Retentions phoned me up & offered me xl broadband, xl phone, & xl tv including line rental for £39 pm, i was also told my speed would be increased to 30mb when available.

Re: 20 Mb/s to 30Mb/s free upgrade
 

I fully understand Nopanic. :) I just thought the whole issue was developing into a bit of a pantomime. :D

Re: 20 Mb/s to 30Mb/s free upgrade
 

Email just arrived here too.

Re: 20 Mb/s to 30Mb/s free upgrade
 

And email just arrived here.

Just of interest, has anyone actually rang the number recently (regarding the 30Mb) and if so what is the present reaction at the other end?

Re: 20 Mb/s to 30Mb/s free upgrade
 

An email just arrived here saying.

Oh I see not that email.https://www.cableforum.co.uk/images/local/2012/07/9.gifhttps://www.cableforum.co.uk/images/...2012/12/10.gif

Re: 20 Mb/s to 30Mb/s free upgrade
 

Masque can you tell us if we will get superhub's shipped without ringing up?

Re: 20 Mb/s to 30Mb/s free upgrade
 

I have about as much idea as you do as technical support does not deal with upgrades, it will be a case of wait and see.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Indeed, you can still go to:
http://shop.virginmedia.com/existing..._UPGRADE_SOLUS
which still works and takes you to the basket link with the 30mb product in your basket.

So the ordering system still has it in there, just the "intro" page has been pulled. Mind you, I wonder who discovered that link and how - I don't see it linked to from any part of VM's shop, and it's really not that unusual or that much of a cock-up to ensure your systems are ready by setting them up ahead of date and keeping the URL private. If people discover the URL via non-legitimate means or you have no access control, well, this happens.

All it shows it that they have everything prepared, set up, ready, and working ahead of time. Doesn't seem like a bad thing to me - the only cockup is how the link got leaked.