Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

Ok lets start at the beginning with your post here.

So tech support told you they are trying to resolve the problem see no issue there.

Ah I am guessing the 2nd post was humour so we will ignore that.

Your 3rd post again humorous and a thanks as they were in the process of rebalancing the UBR.

Your 4th post was not specific enough to diagnose any problems.

Your 5th post is more humour and maybe a network problem.

Your 6th post praises NTL for 3 years of faultless service.

Your 7th post again more humour I presume and all working fine.


Some 2 months later when I am assuming everything has worked fine.

Your 8th post here mentions a contender for the longest running thread hmm I think not have a look a round.

You then get a rebate which is not an easy thing to do.

You complain then about 1 hour on the phone well take a look around thatâ₠¬Ã¢â€žÂ¢s not a bad wait time compared with others.

The disconnected calls are inexcusable from them but thatâ₠¬Ã¢â€žÂ¢s life with NTL.

Oh yeh and an attempt to bypass the forums swear filter thrown in for good measure always a good idea.

Your 9th post and I agree NTL+Communication = Shambles.

Things have moved and I think you will find plenty of ADSL providers are more than a match for NTL and can offer a 24/7 connection without the cap.

Your 10th post another attempt to bypass the swear filter.

More humour and a threat of going back to BT now there was me thinking you were looking for a decent Broadband provider.

Your 11th post unrelated and about AOL so not posting that.

Your 12th post not NTL related just another attempt at bypassing the swear filter.

Your 13th post again another attempt to bypass the swear filter but this confuses me why the hell are you calling CS surely you should be calling Tech Support and then threatening to withhold payment is not a good idea.

Your 14th post an email sent to them, well a Tech who received that probably would not have a clue what you were referring too and would not respond to your threats of 3 strikes and your out.

Your 15th post was good advice directing someone to the NTL contact us option.

Your 16th post is unrelated to this so again I wonââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t quote it.

Your 17th post is not exactly helpful as more info would be needed to diagnose a problem.

Your 18th post and again it looks like they have done something right and you have praised them for it and good on you for acknowledging that fact.

Your 19th post is another attempt at humour and more humour suggesting you chip in and buy a UBR. Well steer clear of that and concentrate on trying to get NTL to recognise the problem and address the issue.

Have you followed up directly on this and asked if there is still a UBR oversubscribed issue as from your posts it would appear not.

Your 20th post again is irrelevant to this thread so again I wonââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t quote it.

Your 21st post again is irrelevant to this thread so again I wonââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t quote it.

Your 22nd post and again a humorous attempt to have a dig at NTL and yet another attempt to bypass the swear filter here.

By spouting this garbage here as you put it will not annoy NTL as this site in case you have not noticed is nothing to with NT L.

You may though however alienate all the NTL employees who will stop by and read your comments and in fact do nothing but make a resolve slower.


Your 23rd post and this is the most sensible option out of the lot, but do make sure you phone Tech Support this time not Customer Services and be calm and tell them the exact problem rather than threats to cancel and you may find you get more of a positive response.

Your 24th post and something I agree with and it goes back to the basics of learning to walk before you can run.

Your 25th post well I am guessing the user has as he mentions he has tried ftp.

Anyhow enough of my spiel (thanks god I hear you all cry) but Carth do not take this personally as it is nothing against yourself but just a pointer to others.

Coming on this forum and shooting your mouth off and by passing swear filters will get you no where fast.

A more reasonable approach would be to start a thread posting your system set up with as much details as possible and as much detail of the problem as possible and what you have tried to resolve this and an excellent guide to this can be found in Ignitions post found
here

Remember at the end of the day this forum is not NTL owned and for issues like oversubscribed UBRs this can normally only be resolved by a rebalance which can only be requested by NTL or brought to their attention by one of the NTL employees that post and read here against the wishes of NTL in some cases.

These peeps in some cases are putting themselves on the line to help out here.

If after that you fail then you have only option and that is to walk with your feet to another provider.

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

This is getting beyond a joke now.

For the past 5 weeks I have been experiencing virtually the same problems here in PE29 postcode (Papworth UBR) and this monring alone I have had to reboot the Surfboard 4100 4 times due to total packet loss. It wouldn't be so bad usually but being off work sick and trying to catch up with what bits of work I can do from home is becoming impossible now when I use Remote Desktop from my notebook to my workstation in the office. Nothing to do with the PC's as the modem is going through a router which is testing out 100% fine. No Spyware or other nasties on any of the 4 systems that are present here at home. Firewall certainly not blocking anything that it shouldn't be. These issues have only started since the upgrade to 1.5mbps (I had plenty of issues prior to the upgrade though a few years back which were resolved thanks to Ptarmigan). Even friends are having similar problems.
The CAB that I connect to was partially open last week and thought that this may have been causing the problem, but from looking out the window, it is now fully enclosed again. I was even thinking it could be the Surfboard 4100 starting to play up or a bag config file, as each time I need to cycle the modem to regain a connection.
Getting very peeved at NTL now especially as I have had to phone them up every month for the past 3 months due to them taking payment each month from one of my credit cards for the bills WITHOUT my permission even after I have told them to remove my card details (can you say FRAUD NTL???), and now the credit card company and my solicitors are looking at legal proceedings over this fraudulant use (each month they have made me exceed my card limit incurring extra charges from the card company).

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

O_o

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

woohoo, It seems us in scunthorpe have finally had our problem recognised officially!!!!


http://www.ntl-isp.ntl.com/ServiceStatus/

check out the entry for scunthorpe

Recognition of your foe is the first step at least !!

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

@ carlingman

no probs bud, nice post ..... bet it didn't take you 7 attempts did it :p:

my connection problem is still here .... along with my attitude towards incompetence

bye y'all :rofl:

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

Well actually it did take me a few attempts to post it but it was nothing to do with my connection more to do with the fact i had to strim out the maximum amount of smilies and images used.

Still stick with my original thoughts and post a new thread with your problems and hope it gets picked up by a passing NTL person and escalated.

:D

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

Okay.. that wasn't good. My connection was dead for two days and it's only just come back. I hope NTL fixed the problem and it wasn't actually related to it getting worse..

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

Dunno about anyone else, but it's come back for me. Goes off for a few hours, comes on for a couple of minutes, and repeat.

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

have you checked the diagnostics on the cable modem? to see whats going on

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

Yep, done all that. As far as the modem, router, and PC are concerned, everything is fine. Something of NTL's is completely buggered in Scunthorpe..

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

Hmmm odd - as lack of posts by me suggests that ive not had any problems since the last bout (while ago i think) - As a suggestion - if you can force a New Ip , see if that fixes it .. if your on a router, chnage MAC by one digit, reboot the lot :)

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

I just noticed very choppy performance in mohaa online game, was ok yesterday. Web browsing seemed laggy too, some sites timeing out.

Re: Internet Keeps going offline for a few mins - NB, Problem has returned
 

Ive have a similar problem as described by various people above..

Long pauses (up to 10 seconds) when playing games sometimes leading to loss of service. Cable modem reboot seems to fix it temorarily. Slow browsing etc...

I was told by Tech services that the UBR is over subscribed. There are 518 people on it. How average is that? Anyone know.

Engineer booked to come out.....