Re: Virgin Media to Double Broadband Speed
 

Your headend is Hitchin which isn't on that list (which is March-April).. Have you checked the VM upgrade page and put in your postcode

http://doublespeed.virginmedia.com/

Re: Virgin Media to Double Broadband Speed
 

Thanks Kymmy....it now says April to July.

For anyone else using that link, it didn't work on IE, but did on Firefox.

Re: Virgin Media to Double Broadband Speed
 

Personally I'd rather they stabilise what I have already (only 10Mb!). I seem to spend half my time resetting my modem. I've been told by a network guy that the local muxer has a power supply problem!!

Re: Virgin Media to Double Broadband Speed
 

I am on the Cosham ex (which is Portsmouth) and been told mine will be upgraded from 50 to 100 on Friday

Re: Areas already upgraded (2012 double speed upgrades)
 

Well today i called to cancel my services due to the price increase...

i got upgraded from 10mb to 60mb (upgrade hasnt been completed in my year yet) said it would take 24 hours, was done within minutes,for an extra £1 and also got my price increase given back to me.

Re: Area's already upgraded (2012 double speed upgrades)
 

Maybe all the massive increases in congestion all of a sudden were because of the increased speeds?

No, wait, that would make too much sense. Never mind.

Re: Areas already upgraded (2012 double speed upgrades)
 

that is a nice speed jump for you. Did you already have a shub?

Re: Areas already upgraded (2012 double speed upgrades)
 

yeah i did, the guy seemed shocked on the telephone aswell?

Re: Virgin Media to Double Broadband Speed
 

how long have you had it? Up and till recently shubs were for docsis 3 which is 30mbit+

Re: Virgin Media to Double Broadband Speed
 

since august i think..

i had 50mb in my old place, and i dont think it was on a super hub either???

Re: Virgin Media to Double Broadband Speed
 

what a glitchball

Re: Virgin Media to Double Broadband Speed
 

As I am in one of the towns to be the first upgraded, can I ask if I will have to reboot my superhub to get the new speed (I'm on 30MB now) when the upgrade's done?

I only ask because I had to do that with my old Virgin 255 (I think?) modem when the 4MB -> 10MB upgrade was done, and don't know if the s'hub will need the same doing to it. Thanks.

Re: Virgin Media to Double Broadband Speed
 

Mine rebooted itself

Re: Virgin Media to Double Broadband Speed
 

The superhub should automatically get the speed increase

Re: Virgin Media to Double Broadband Speed
 

Althought I'm in 60mb my upload is only 3mb reading somewhere it should be 6 shouldn't it?

Re: Virgin Media to Double Broadband Speed
 

I noticed on some 60Mb configs the upload isn't increased, which is expected as the upgrades aren't completely done with yet, but the upload is in fact 2.97Mb/s which is less than the 3.33Mb/s you get on the current 30Mb package. I would have thought even if the upload upgrades weren't happening in conjunction with the doublespeed that they would at least leave it at 3.33Mb/s until the 6Mb upload is ready.

I am in Dover and there's no sign of double speed just yet but we've had 8 DS channels since January. so hopefully it wont be long now.

Re: Virgin Media to Double Broadband Speed
 

Have you called Yet about price increase?? You get 60m sooner plus discount..

Re: Virgin Media to Double Broadband Speed
 

so areas will go to 8 down channels before getting the down double then up will be upgraded when up channels are bonded to 2 or more?

Re: Virgin Media to Double Broadband Speed
 

i am getting excited now. I can't wait to run some speed tests against peeps with shubs. 4 channels vs 8 channels, let the battle begin :)

Re: Virgin Media to Double Broadband Speed
 

Next month for Leicester! :)

Anyone due for upgrades this month?

Edit: Should have read before posting lol

Re: Virgin Media to Double Broadband Speed
 

That's how it appears to me, though I guess with VM anything can happen :D

Re: Virgin Media to Double Broadband Speed
 

Almost tempts me to keep my VM service for a few more years now, knowing well enough once I disconnect my VMNG300 it's going to be tough getting it reconnected ever again.

But they'd have to offer a really good retentials deal and just couldn't be bothered.

Re: Virgin Media to Double Broadband Speed
 

Try them, they have given me great deals to stay with them.

Re: Virgin Media to Double Broadband Speed
 

Like I said in another thread, I'm now on 8 downstream channels, 1 up. Still on 30Mb, my area (Aylesbury) is due to be upgraded April-July. My power levels were high, but have dropped significantly since Tuesday morning, dropping from 8 dBmV to around 2.5. Not sure if its a coincidence, but a virgin engineer was working on the green cabinet 20 yards from my house.

Broadband quality graph...

[img]Download Failed (1)[/img]

Re: Virgin Media to Double Broadband Speed
 

Can you post your old pre 8 channel monitor graph next to the new 1 please for comparison?

Re: Virgin Media to Double Broadband Speed
 

As I said before, they already didn't.

Re: Virgin Media to Double Broadband Speed
 

Don't have one I'm afraid, just set up the quality test a few of days ago. The superhub definitely wasn't downloading on 8 channels when I set it up last year.

This graph was before the virgin engineer was working on the green cabinet yesterday and powered it off.

http://www.thinkbroadband.com/ping/s...04-03-2012.png

Re: Virgin Media to Double Broadband Speed
 

Well if you haven't cancelled yet, just call retentions, and tell them you want to leave. They should come up with a better deal then (especially if you say you are going to Sky or BT).

Re: Virgin Media to Double Broadband Speed
 

I got a feeling the work in my area was done today and they have bodged it up.

12.30am was huge packetloss on udp and all tcp packets were been dropped, I went bed and turned modem off.

Today its down completely and awaiting fix.

When they did the speed uplift work I had several hours downtime during peak in the evening so it wouldnt surprise me if this is another bodge up job.

Re: Virgin Media to Double Broadband Speed
 

As I said before, I've already cancelled. They did not bother coming up with a better deal.

Re: Virgin Media to Double Broadband Speed
 

Good.

Re: Virgin Media to Double Broadband Speed
 

I know.

Re: Virgin Media to Double Broadband Speed
 

So whens disconnection day qasdfdsaq?

Re: Virgin Media to Double Broadband Speed
 

31st March. Which was the latest day I was supposed to upload upgrades after the third delay.

Re: Virgin Media to Double Broadband Speed
 

You will most likely get a phone call nearer your cancellation day with some pretty sweet offers to stay, I did and it was very tempting but unfortunately for VM, I'd already sold my soul to the devil.

Given your testing of the superhub, it might be worth staying for a couple of free month's possibly.

Re: Virgin Media to Double Broadband Speed
 

Hey if it's free, I've got nothing to lose. On the other hand if it costs more than £10 a month, I get better service on my mobile phone for that!

Re: Virgin Media to Double Broadband Speed
 

Not if you're on Orange (apparently parts of the country have lost orange data due to a fault)

:D

Re: Virgin Media to Double Broadband Speed
 

Vodafone, O2, and 3 are my main providers, I've boycotted Orange since they treated me like <insert various colourful terms for excrement> about 8 years ago.

Re: Virgin Media to Double Broadband Speed
 

LOL, I did the same when I had internet with them.. Told me that in September that I had gone over their FUP limit in June and told me unless I reduce usage they would restrict me (weird thing is that they wouldn;t tell me what the limit was).. Then in October they sent me a letter stating that because I hadn;t reduced usage in July they would be restricting me from 6.5Mb (adsl max) to 128Kb during the day..

Did they honestly think I could time travel???

:wtf:

PS.. The limit turned out to be 40GB

Re: Virgin Media to Double Broadband Speed
 

Literally just got my upload speed upgrade to 5mb/s last night and i'm in the Glenrothes area which is on the March/April list. Was a bit worried that the double speed wouldn't be coming on time but at least the upload finally being done gives some hope.

Oddly my download speed is more stable since the upgrade last night than it's ever been, maxing out at 50.3 within seconds and not budging off it until my download is done no matter the size, it used to fluctuate quite a bit.

Re: Virgin Media to Double Broadband Speed
 

Sounds exactly like the treatment I got from Leaseweb, for which I'm boycotting them too:

They sent me an invoice on the 3rd of November, dated 1st November. A week later they demanded I pay a 125 euro reconnection fee for failing to pay before 20th of October. I pointed out that would have been impossible because the invoice was generated on 1st November. They said they sent me reminders in October. I said that was impossible, the invoice didn't exist until November. They said I was being uncooperative and would be disconnected.

I told them where to shove it.

---------- Post added at 17:59 ---------- Previous post was at 17:59 ----------

Not that odd at all. Downloading depends on being able to send a consistent and reliable acknowledgements back over your upstream.

Re: Virgin Media to Double Broadband Speed
 

Does it make that much difference? Before i would be anywhere between 4 & 6.4 ish down from one second to the next, upload was pretty much always the max i should be getting for the 50meg line, a solid 200KB/s. I'd always thought that kinda upload would be plenty especially as it was solid but your comment makes me curious as i was just making assumptions.

I'm probably happier that my download solidified at 50.3 after the upgrade than the actual upload upgrade itself :p: Now i have my fingers crossed that the boost to 100mb goes as well.

Re: Virgin Media to Double Broadband Speed
 

Hmm, well if upload *was* fine before, it explains it less.

I did used to have bad upload speed in my area (500kbit/sec on 50mb) which limited my download to no more than 20-30mbps. Now I see my download fluctuating and jumping from 5-15mbps randomly after spending the first two seconds at 50mb - so by the sounds of things similar to you.

I'm also in Scotland, ex-TW by the way, so probably similar network architecture too. Glad it made such a big difference to you, though for me too late for VM to keep my custom, they'd been promising this "soon" for 15 months already.

Re: Virgin Media to Double Broadband Speed
 

ah thanks for that

you have the superhub then i take it.

noticed last night the online light flashing on the Tivo about 1 am and the internet failed briefly about midday today again so maybe ironoing out the wrinkles :D

Re: Virgin Media to Double Broadband Speed
 

I don't have the superhub, i still have the one from before that.

I take it you're in the same area fella? For the couple of days beforehand TV and net were a bit glitchy and had some downtime so i guess they were working on it. Outta the blue today I uploaded a .zip file and it zoomed so i started checking and there it was, 5mb upload. Try a modem reboot ;)

Re: Virgin Media to Double Broadband Speed
 

Is it true if your on L 10mb and already have a superhub you will get upgraded to the 30mb speed and not the 20mb speed.
I have heard some people say that but is it true or not?

Re: Virgin Media to Double Broadband Speed
 

No it's not true

Re: Virgin Media to Double Broadband Speed
 

Ben you have said the following so far.

The new 30mbit config is for a future package.
The new 30mbit config is not been used to give discounts for waiving the speed upgrade.
You have now just said its not going to be used on 10mbit customers.

So what is it for?

Re: Virgin Media to Double Broadband Speed
 

What I said it that isn't not going to be automatically used for customer on BB L 10Mbit with a SuperHub, that is all

Re: Virgin Media to Double Broadband Speed
 

Ok.

Re: Virgin Media to Double Broadband Speed
 

This area is due October 2012 - July 2013, only over a year to wait lol.

Re: Virgin Media to Double Broadband Speed
 

Me too :( Contract finishes in August so I might help them along!

Has Oldham speed doubled?
 

I went into My Virgin Media this morning and there was a new green panel at the top, it has a circle with a tick inside it followed by the words:

"You're up and running on one of our new double speed packages.

Want to make the most out of your superfast broadband?

Find out more"

I was already on 100Mb and I still only have 4 Downstream Channels and 1 up so nothing here has changed so I was wondering if anyone in Oldham has seen their speed doubled this weekend.

Re: Has Oldham speed doubled?
 

Could be, mine currently says the following after the tick

Re: Has Oldham speed doubled?
 

obally all the lower tiers tha tbeen uplift 100mb wont get uplift until the sumemr to 120mb and the current 50mb one will get upgrade as well

Re: Virgin Media to Double Broadband Speed
 

Re: Virgin Media to Double Broadband Speed
 

Had a word with Virgin media this morning on my upgrade (OCT-JULY) About a call supposed to be from Virgin giving me upgrade of april2012 well seems i was right this was very likely a hoax as not noted on account so beware of all calls all offers and giving details VERIFY who they are if you can offers of free upgrades may not be all they seem .

Tony

GU14 farnborough

Re: Virgin Media to Double Broadband Speed
 

I don't understand why anyone would do a hoax call where there is no benefit from them i.e.

Caller: Would you like a new bundle
You: Yes:
Caller: Ok that is done

Without getting any card or bank details etc, then it's a pointless exercise for them

Re: Virgin Media to Double Broadband Speed
 

It's one way of surreptitiously confirming if a name, address, and phone number is valid. That is already enough of a benefit for ID thieves.

Re: Virgin Media to Double Broadband Speed
 

THE Moral here is never let them get to the convincing bit then giving your Details to them
ive had the *Your computer has a fault we can see now but we can can fixit" scam It was Not even switched on at the time .


Tony

Re: Virgin Media to Double Broadband Speed
 

But then if it's a call from VM, the only thing they would need to ask is for a couple of characters from your password. Asking you to confirm any other information including your name (apart from 'Can I speak to Mr....') then it should ring alarm bells

Re: Virgin Media to Double Broadband Speed
 

Logged onto My Virgin Media this morning and as others have posted, saw the green box on the broadband upgrade. Was surprised to see I could proceed to actually order the upgrade considering my area is not due to be upgraded until October this year at the earliest.

Decided to proceed with the order submission to see what happens!

Currently on 20MB with SH/DOCSIS3installed; due an upgrade to 60MB. Order stated 60MB so can only be fulfilled as part of the speed doubling exercise as doesn’t exist today. Suspect this may be a very long order lead-time for me!

Re: Virgin Media to Double Broadband Speed
 

on the website i have an idea those Dates mean very little as seems there is people being offered upgrades to services . THE Green box on My account more or less says same but can get upgrade now to 30MEG 20Meg not Avail which makes me think this is clever marketing Exercise people don't want to wait so offer something.

Re: Virgin Media to Double Broadband Speed
 

My 20MB is part of an old retentions package so will now join the mainstream packages with this upgrade.

Suspect they may be letting upgrades proceed where this is not a problem i.e. I already have SH in place, in a 100MB capable area so download can be increased now while upload will be later, which is fine with me.

Re: Virgin Media to Double Broadband Speed
 

My area had upgraded from 30 Meg to 60 Meg now ?

https://www.cableforum.co.uk/images/...2012/03/33.png

Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 203 55616000 Kbits/sec 323000000 Hz 5.4 dBmV 41.5 dB Hybrid
Locked QAM256 199 55616000 Kbits/sec 291000000 Hz 5.3 dBmV 41.1 dB Hybrid
Locked QAM256 200 55616000 Kbits/sec 299000000 Hz 5.5 dBmV 41.4 dB Hybrid
Locked QAM256 201 55616000 Kbits/sec 307000000 Hz 5.3 dBmV 41.2 dB Hybrid
Locked QAM256 202 55616000 Kbits/sec 315000000 Hz 6.3 dBmV 41.6 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown

Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 34 20480 Kbits/sec 35800000 Hz 39.5 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV

Primary Downstream Service Flow
Downstream(0)
SFID 62385
Max Traffic Rate 66000000 bps
Max Traffic Burst 10000 bytes
Mix Traffic Rate 0 bps

Primary Upstream Service Flow
Upstream(0)
SFID 62384
Max Traffic Rate 3072000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort
Current System Time:Tue Mar 13 20:23:05 2012

Re: Virgin Media to Double Broadband Speed
 

Now that is weird as the postcode you gave in a previous thread (also all other Telford postcodes) are dictating Oct2012-July2013 for your upgrade.. :rolleyes:

Re: Virgin Media to Double Broadband Speed
 

And my postcode is saying April to July, but it says this in the green box in my virgin media:
"You're up and running on one of our new double speed packages.

Want to make the most out of your superfast broadband?"

I'm confused :confused:

Re: Virgin Media to Double Broadband Speed
 

Nope. That's a requested upgrade as the upload is still at 3Mbit

When the area has been properly upgraded your upload would be 6Mbit

Re: Virgin Media to Double Broadband Speed
 

I think that is what they are implementing now though, so allowing download upgrades much earlier while the upload upgrade will come later.

I was not due an upgrade until October 2012 at the earliest but been able to invoke my upgrade from 20 to 60MB via My Virgin Media today.

If that is a requested upgrade then fine with me!

Re: Virgin Media to Double Broadband Speed
 

I thought telford was on 120meg with 12 upload testing Luxembourg. fool! i wouldnt be surprised if hes taken those stats from somewhere other than his subd equipment.

Re: Virgin Media to Double Broadband Speed
 

When i click on the find out more button this comes up

Sorry, there?s a problem and we can?t display your page at the moment

Everything should be working again soon so please try again later. Or call us free from your Virgin Media home phone on 150, or on 0845 454 1111* from any other phone, and we'll do our best to help.

*For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.

Its been like this all day :/.

Re: Virgin Media to Double Broadband Speed
 

this as changed on my virgin account page today

You're up and running on one of our new double speed packages.
Want to make the most out of your superfast broadband? but i am still on the same speed according to speedtest.net

Re: Virgin Media to Double Broadband Speed
 

What package are you on i.e. what does it say on My VM? 100 or XXL?

Re: Virgin Media to Double Broadband Speed
 

i am on 50meg

Re: Virgin Media to Double Broadband Speed
 

Have you rebooted the modem?

Re: Virgin Media to Double Broadband Speed
 

no i have not, but will do

Re: Virgin Media to Double Broadband Speed
 

I am on xxl dl 100 ul 5, i did have a green banner on my virginmedia saying that about the double speed, click to find out (March/April) which has now gone has that happened to every one or just me

Re: Virgin Media to Double Broadband Speed
 

My green banner is still there.

Re: Virgin Media to Double Broadband Speed
 

I asked VM about this message in the green box today, and was told that as part of the preparation for the upgrade, some of the work has already been done, and this appears to be what has triggered the premature message. But you need to go by the dates given instead.

Re: Virgin Media to Double Broadband Speed
 

ok, that's show why mine has gone

Re: Virgin Media to Double Broadband Speed
 

They could upgrade me now if they wanted, 100Mb available in my area and I'm now on 8 channel download, only 1 up still.

Re: Virgin Media to Double Broadband Speed
 

I had.two jobs today to "upgrade" broadband to 60meg, my area hasn't even got the increased upload speeds doh!

Anyway it doesn't work, it just runs at 30meg. Seems the new bundles with included double speed early are being offered by retentions, so 1st April will be when the new pricing comes out. Vip120?

Re: Virgin Media to Double Broadband Speed
 

What I don't understand is why my area is going to take until July onwards to get the double speed when my UBR has had 100Mb and upgraded upload for over 6 months. I do only have 4 downstream channels, but it just seems to be a long time to wait when the UBR can obviously already handle the 100Mb speeds.

Re: Virgin Media to Double Broadband Speed
 

It can handle the speeds but not the potential extra usage doubling everyone's speed may cause.

Re: Virgin Media to Double Broadband Speed
 

Just wondering I have the supplied WNR2000 from VM currently on 30mb going to 60mb once the roll out starts will I need to order the SH?

I'm sure this modem I have now would be ok with 60mb.....Hear the horror stories on here over the SH wireless connection problems and 99% of the stuff in our house that uses the internet is wireless apart from my pc

Re: Virgin Media to Double Broadband Speed
 

it will defo handle the speed and although I have seen people have problems with it in the past if it is working alright for you atm and you are happy then stick with it dude. I don't think there is anything on the shub router wise that will out perform your current router. As one of my favourite sayings goes; if it aint broken dont fix it.

Re: Virgin Media to Double Broadband Speed
 

I was told that you need the superhub for anything 50mb or above, although General Maximus says otherwise, so this may not be the case.

My PC is wired, but I have two PS3's, two laptops, and 4 smartphones all working off my superhubs wifi at the same time, with no problems at all. Although some people have problems, and seem to thing that you would need to use it in modem mode.

Re: Virgin Media to Double Broadband Speed
 

You generally need,the shub for 30mbit as it is docsis 3, however the old 50mbit modem can work for now.

Re: Virgin Media to Double Broadband Speed
 

if he is currently on 30mbit we know his modem can hadnle docsis 3. I have checked and it can handle the wan to lan throughput as well; as in 60mbit.

There is no point changing stuff for the sake of it dude, especially if it is potentially going to cause you problems (shub). If they posts you the shub which I which I they will do, let them provision your current modem for the new speed and see how it goes. If things don't work out whack the shub in modem mode and continue to use things as they are.

Re: Areas already upgraded (2012 double speed upgrades)
 

Before - 30MB Down 3MB Upload
After - 60MB Down 3mb Upload
UBR - leic16-2-0

https://www.cableforum.co.uk/images/...2012/03/25.png

Upgrade option isn't available when you check myvirginmedia but i'm not going into that. As you can see i have been upgraded, so i assume the area is upgraded?

Re: Virgin Media to Double Broadband Speed
 

so why are VM rolling out new configs to areas which have high utilisation and also where there is still no extra DS channels added?

Re: Areas already upgraded (2012 double speed upgrades)
 

Nope, as you still have 3Mbit upload. Once the mass migration for your area has occured that will change to 6Mbit

Also in the original post for the thread:

Re: Virgin Media to Double Broadband Speed
 

because they are ming mongs

Re: Virgin Media to Double Broadband Speed
 

VM and BT have been given a huge wedge of money by the government. BT are using it to set up their fibre network, and VM are using it to improve theirs. The upgrades are part of this improvement, so I would hope the congestion issue will be sorted at the same time.

Re: Virgin Media to Double Broadband Speed
 

Bull. Excreta.

Re: Virgin Media to Double Broadband Speed
 

Well that just proves that you don't know it all as you seem to think you do.

Do a bit of research and you might learn something :rolleyes:

Re: Virgin Media to Double Broadband Speed
 

Mirror.

In.

Look.

Rearrange to form sentence (if you can)

Re: Virgin Media to Double Broadband Speed
 

You are extremely rude and arrogant. Just because you are a student who may know about the technical side, it doesn't mean that you know about the whole industry.

So as I said, do some research, and then eat some humble pie :rolleyes:

Re: Virgin Media to Double Broadband Speed
 

VM no longer send out 50Mb configs

Re: Virgin Media to Double Broadband Speed
 

Going on VM's track record I cant see them leaving things as they are and only improving the network (e.g to relieve congestion). They will want to have something to show for it so although they might invest in the hardware to deliver faster speeds we will still be left with an over congested network which cant handle everyone on the new tiers. If they wanted to show off and have a network to proud of they would upgrade the network to the extent that they dont need stm anymore; proving that they can handle all these super fast speeds they like to float