Re: General TiVo Discussion Part 2
 

Can anyone confirm if all emails have been sent out yet? I mean the original offer email, not confirmation ones.

Re: General TiVo Discussion Part 2
 

Cisco CT-8685

http://www.avforums.com/forums/14320091-post895.html

I'm going to leave my V+ codes on and add the cisco one; if the cisco doesn't work, I'll just add codes to the V+

Re: General TiVo Discussion Part 2
 

in your email if you click book now it will take to the webpage were you booked ,there is a number there you can phone.

Re: General TiVo Discussion Part 2
 

If the V+ is relocated upstairs, TIVO downstairs, I take it the basic HD channels stay with the V+?

Re: General TiVo Discussion Part 2
 

That's the one, thanks.

Re: General TiVo Discussion Part 2
 

There should be, yes.

---------- Post added at 17:18 ---------- Previous post was at 17:15 ----------

That's correct :)

Re: General TiVo Discussion Part 2
 

I hope so! I'm still waiting ... my guess is they're being sent out alphabetically?

Re: General TiVo Discussion Part 2
 

Just for those who have not had the e-mail just yet there is a post over on the VM TIVO forum and it says they will still be sent out till the end of the week. (Second post down)

http://community.virginmedia.com/t5/...il/td-p/444395

Re: General TiVo Discussion Part 2
 

If someone gets the 23rd in Glasgow, but someone in Sussex also gets 23rd, then it doesn't matter as the install availability is local to you.

---------- Post added at 17:25 ---------- Previous post was at 17:22 ----------

works the same as a V+HD remote, but with a few extra buttons :)

---------- Post added at 17:26 ---------- Previous post was at 17:25 ----------

just call 150 and they can help or transfer if needed.

Re: General TiVo Discussion Part 2
 

Yes.

Re: General TiVo Discussion Part 2
 

emails are still being sent, Phil.

Re: General TiVo Discussion Part 2
 

What a nightmare but after speaking to 9 diferent people today, each telling me something different I've got a Tivo coming on tuesday and have kept my discounts. This box better be worth it!

Re: General TiVo Discussion Part 2
 

yeah man!!!!!! tivo box on its way Tuesday 19/04 cant wait

Re: General TiVo Discussion Part 2
 

Phoned virgin and they confirmed loyalty discount should not have been removed. System went down so have to call me back on thursday. Do virgin media systems always go down. I see there are many on here that did not lose loyalty discounts.

Re: General TiVo Discussion Part 2
 

I thought today was the last day? I still haven't received mine. Well, I've still got another 5 hours, so we'll see.

Re: General TiVo Discussion Part 2
 

Hi all

If I currently pay £6.50 on M+(Starter), can someone tell me apart from the £149.99 fee for the Tivo box, how much extra will it cost me a month in addition to what I pay now?

...because at the moment Virgin have muddied the waters with the 500GB Baby Tivo and now I don't know weather to wait for that one instead.

Re: General TiVo Discussion Part 2
 

Check out my previous post on here as they are still been sent out all week.

---------- Post added at 19:19 ---------- Previous post was at 19:15 ----------

I think that the charge will be £8 pm for customers on M+ and L.

Re: General TiVo Discussion Part 2
 

You can't get the 1TB TiVo without upgrading to XL

So that would be a total increase of £21 including the £3 TiVo fee

You will be able to get the 500GB TiVo for an £8 a month increase (for the TiVo fee)

Re: General TiVo Discussion Part 2
 

Thanks for the quicky reply.

So as I currently pay £5.00 a month for the V+HD Box, in real terms the 500GB Tivo will only be a monthly increase for me of £3?

Re: General TiVo Discussion Part 2
 

Yes, that's correct

Re: General TiVo Discussion Part 2
 

Cheers - £3 sounds better than £21 extra a month, in these difficult financial times. So I think I will hold out for the 500GB Tivo. :)

Re: General TiVo Discussion Part 2
 

DF, a quick question please. i had the, We have received your order though, and we’re processing it now. We’ll be in touch very shortly to arrange your installation date, and you’ll soon be enjoying the best TV service around.

i just rang the Tivo number to see if they could confirm my install date & they said there is no order for Tivo under my address even though i have above email, are they wrong as the guy said i might not hear anything untill the 18th April as thats when its on realease, if thats the case ill leave it, not wasteing any more time when people have ordered by phone & didnt even get email. Got that above email conformation today so i hope guy on phone is wrong about my order because if they have messed mine up i hope they dont do same to other people who ordered online. Thanks in advance sorry for going on. just a little upset now.:(

Re: General TiVo Discussion Part 2
 

Your order will be with the web team, so probably won't be on your account just yet.

Once you've had the confirmation email, then you can call to adjust if needed. HTH

Re: General TiVo Discussion Part 2
 

Due to heavy demand, confirmation emails are taking up to 48 hours to be sent telling you the agreed install date and time slot. Guy on the phone said it won't appear as an order on my account until the date and time has been confirmed (they'll either email me with one of my two preferences, or call me if neither are available).

---------- Post added at 19:57 ---------- Previous post was at 19:56 ----------

Beat me to it DF, lol

Re: General TiVo Discussion Part 2
 

I called just to get things a move on, but as DF says they had no record on the account of an order. I placed the order online yesterday. Very helpful, but he said to call back on friday.

Re: General TiVo Discussion Part 2
 

isnt that the confirmation email they sent me today, thanks for quick reply.

Re: General TiVo Discussion Part 2
 

Will they still call you to confirm pricing as people seem to have conflicting reports on costs?

Re: General TiVo Discussion Part 2
 

Yes demand has been very healthy from our pre-reg customers, so it's taking a little longer than we'd like to confirm, but don't worry we will be in touch! :)

I think it's the free install offer :D

Re: General TiVo Discussion Part 2
 

I was told they'll email me if one of my two date and time selections are agreed, or call me if neither of them are available. Once they call/email you to confirm, the order will be on your account and Customer Services will (finally) be able to help you. I assume the email/call will outline your costs.

Call them once the confirmation email's come through :-)

Re: General TiVo Discussion Part 2
 

Should do, yes. If you just get a confirmation email on install, then you can call in of course.

Re: General TiVo Discussion Part 2
 

Cheers ;)

Re: General TiVo Discussion Part 2
 

And there were those doubters who said it wasn't a box that would interest too many people, saying it would appeal only to the TV tech, geek type people!

VM have a real winner here; it will be even more popular when baby Tivo launches in my view.

Re: General TiVo Discussion Part 2
 

I have VIP50 and pre-registered on the first day and I still haven't received an email since I was told I hadn't won a box a few weeks ago. Not very impressed.

Re: General TiVo Discussion Part 2
 

Well said, I think that it is a real winner well!

Also in regards to be Baby TIVO, My partners due date is the 16th May an she has said that I am not allowed to call the child TIVO ( Where is the justice in that ) LOL

Re: General TiVo Discussion Part 2
 

:D

Now that's just not fair. LOL. Could you could try sneaking Tivo in as a middle name?? :D

Re: General TiVo Discussion Part 2
 

E-mails are been sent out all week!

Re: General TiVo Discussion Part 2
 

Try Tiffany Ivy Violet Olivia, I'm sure you'll get away with that;)

Re: General TiVo Discussion Part 2
 

Would not go down well when its a boy .LOL I was thinking Thomas Ivan Victor Oscar? May try?

Re: General TiVo Discussion Part 2
 

Hi all, I've tried a number of times to call and order TiVo on the phone. After a couple of calls, which were unsuccessful due to "system errors" or "system not being updated", I was told that since I only have 10 Mb Broadband currently I would have to have an engineer come to install V+ HD first before I am able to "upgrade" to TiVo, is this correct?

Or in other words: is having a current TV package a requirement before TiVo can be installed?

If this is the case then I will probably be unlikely to get the free installation for TiVo since the earliest I can have V+ HD installed is on the 27th April and it will take a few days to swap it for a TiVo box.

Re: General TiVo Discussion Part 2
 

No that's not right

Re: General TiVo Discussion Part 2
 

Thanks for the response, I shall try to call again tomorrow.

Re: General TiVo Discussion Part 2
 

Received a very nice phone call from VM tonight, confirming my installation for tomorrow and here's the best bit, 'how would you like to keep your existing V+ box and have it installed on another tv, oh and it won't cost you anything extra per month over and above the £3 charge for tivo'

I didn't have to think too long and hard about that one, well done VM.

I did wonder what they were going to do with 30,000 returned boxes!
:D:D:D

Re: General TiVo Discussion Part 2
 

Seems to be getting better and better for some customers:D:D:D:D

Re: General TiVo Discussion Part 2
 

Ending a relationship isn't nice:
http://virgintivo.blogspot.com/2011/...drivev-hd.html

;)

Re: General TiVo Discussion Part 2
 

I haven't got the money this month as the Missus is going away but I will have next.
Unless I am very much mistaken, there's no time limit stated in the email is there?

Re: General TiVo Discussion Part 2
 

Apart from the free installation ending on 30 April.

Re: General TiVo Discussion Part 2
 

I'm really pleased for you on that one, but I do wonder when VM will learn to offer consistent pricing across all customers?

Most people keeping their V+ boxes are being charged the standard multiroom charge and others (as per your post) are being giving it free of charge.

Some ordering Tivo are keeping their retention deal and others are being told they will lose it.

The vast outcry over Tivo install was due to some being charged for installation and others getting it free.

But I do wonder if VM want to address it? There was a thread on the VM Tivo forum called 'Tivo or Loyalty discount' and it was closed, apparantly for going off topic. Yes, there were the usual stupid Sky's better than Virgin and Virgin's better than Sky posts, but that seems to happen on a lot of threads and they don't get closed.

Re: General TiVo Discussion Part 2
 

Yes I've been charged multi for keeping my V+. Virgin do themselves no favours by doing this. Just causes resentment for not being consistant. I'm going to call them back now and make a nuisance of myself.

Re: General TiVo Discussion Part 2
 

Ordered TiVo online on Tues, chose 23rd April as 1st choice for install, 30th as second choice (as I'm working the rest of the time) . Just received an email to say they'll be calling on Weds 27th between 7am and 1pm! I thought they were supposed to ring if your preferred dates aren't available?

Re: General TiVo Discussion Part 2
 

Very heartfelt and also very moving as well.

Re: General TiVo Discussion Part 2
 

Those on the VIP packages should already have 2 boxes, so there shouldn't be an extra charge to keep the V+ box, assuming you don't end up with 3 boxes as a result.

Re: General TiVo Discussion Part 2
 

Got my install date this morning, im being installed on 27/04/11 1PM6PM.

Thanks DF for all your help cant wait now for install im going to lose a days money as am ment to be working that day but thats life. Thanks again.:hyper::)

Re: General TiVo Discussion Part 2
 

Ok another "Not got the email" post, but what time of the day did you guys get the email?
I'm on a retention deal so I would assume this complicates things a little.

Re: General TiVo Discussion Part 2
 

Confirmation of my install just arrived - 27th April between 10-2.

Re: General TiVo Discussion Part 2
 

Me to for 27 April between 8-1 but I also got a 2nd email about asking to add premium channels to my account. Is this cos I asked to keep the V+?

Re: General TiVo Discussion Part 2
 

True, but I don't see how that fits the scenario described by Groo. He was going to swap one box for tivo but is now keeping that box as well as getting Tivo Whtever package he's on, that gives him an extra box.

Re: General TiVo Discussion Part 2
 

indeed :)

---------- Post added at 08:45 ---------- Previous post was at 08:41 ----------

If you previously didn't have multi-room, then there will be an offer to keep your existing box for free.

You should get a 'phone call about it in the coming days from sales. I don't think you can request it.

Re: General TiVo Discussion Part 2
 

FAO Digital "bloody" Fantastic!
I have a TiVo install booked in for Friday the 22nd to swap my V+ for TiVo, I wasn't told about the free multiroom option how do I go about adding it to order?

Many thanks nick

Re: General TiVo Discussion Part 2
 

Sales should contact you in the coming days to offer you the deal. :)

Re: General TiVo Discussion Part 2
 

Had my Tivo installed yesterday and kept my Samsung V+ box, can't believe the confusion this caused despite explaining clearly and patiently several times when I ordered it. Install guy had to deactivate the V+ box or something and then passed me over to some woman on the phone who was adamant I'd have to pay an additional £3 a month to keep the V+ box even though I'm on VIP50.
Installers then left before checking V+ was up and running properly (probably in a hurry due to delays with my install) only to find I only had the basic freeview channels on it. 2 hours later and lots of faffing about getting serial numbers off the box and the card it was finally all sorted.
Will not be a happy bunny if I see they really are going to stick £3 a month extra on my bill for keeping the V+ box :mad:

Re: General TiVo Discussion Part 2
 

Cheers DF is this a TiVo wide deal? Do they want rid of the V+s?
Would this be covered in £149 fee?
Sorry for the questions!

Re: General TiVo Discussion Part 2
 

Just a quick question, I'm getting TiVo on installed on Friday (oh yes) and am having my SA V+ moved upstairs. Now my SA has been getting worse and worse over the last few months, rebooting, freezing and loosing partnership with the remote. So my question is, when I get installed can I get my SA swapped at the same time, do I need to get onto VM or can the engineer organise it?

---------- Post added at 09:11 ---------- Previous post was at 09:04 ----------

Is that for XL customers?

Re: General TiVo Discussion Part 2
 

For those who recieved dates this morning, wheb did you place your order?

Re: General TiVo Discussion Part 2
 

It's to relocate your existing box, yes it's included in cost.

---------- Post added at 09:27 ---------- Previous post was at 09:26 ----------

XL and above, yes.

speak to the engineer, he will make the decision if he feels it needs swapping out.

Re: General TiVo Discussion Part 2
 

Well I had my TIVO installed yesterday and I can't believe how much faster it is over my old SA box. Kids have already got to grips with thumbs up although I fear we may have a box full of suggestions based around CBeebies and CBBC programs in a weeks time!

I had to be out all day so the wife and kids were in for the installation and when I got home my wife said she couldn't believe how polite, efficient and enthusiastic the engineer was. He clearly explained everything, spent time talking to the (young) kids and did an excellent job. It quite unfortunate that this kind of service is the exception these days but Virgin get a huge thumbs up from me for this engineer. Is there any process at Virgin for me to pass on my thanks to this engineer?

Re: General TiVo Discussion Part 2
 

you will get an email survey in a few days time. The engineer will get the score you give him.

nice to hear some good feedback too :tu:

Re: General TiVo Discussion Part 2
 

Got Email On Tuesday and ordered install for 26th,got email this morning for install on 27th.Have had to call to change and have now hopefully got install on 18th.

Re: General TiVo Discussion Part 2
 

thanks again DF! :)

---------- Post added at 09:58 ---------- Previous post was at 09:37 ----------

One last question DF I promise!

When originally booking my TiVo I declined having my first box moved but upon talking to my girlfriend we decided that we should. When I had my install confirmation call yesterday I asked if I could change that and she said yes and that was it, she didn't seem to make any change to my account she just said yes.

I just called VM got put through to the TiVo team and got them to change it so I will keep my V+. Now my install is tomorrow so my question is: Will I still get a call offering it to me for free (like you said the TiVo team had no idea about the offer)?

Re: General TiVo Discussion Part 2
 

Got multi room already. :( Can never figure this out. Why only people who haven't got it. Oh well. :rolleyes:

Re: General TiVo Discussion Part 2
 

Because I think there are other offers for customers that already have multiroom

Re: General TiVo Discussion Part 2
 

So people are able to get multiroom for free out of this when us existing folk already pay extra for that?

Re: General TiVo Discussion Part 2
 

So when will we hear about them? When I ordered, I arranged to swap both my V+ boxes for Tivo, but there was no mention of free multiroom.

Re: General TiVo Discussion Part 2
 

Sales are calling customers back at some point to offer other types of free upgrades... sit tight ;)

you already had multi-room, so will be offered something else.

---------- Post added at 11:22 ---------- Previous post was at 11:20 ----------

See mine and Ben's earlier posts

Re: General TiVo Discussion Part 2
 

Thanks DF

Re: General TiVo Discussion Part 2
 

Hey i'm a mutli roomer :) We have x2 V+ boxes and a V box... is it worth calling to see if a deal can be done with replacing one or both V+ with 500GB Tivo next month?

Re: General TiVo Discussion Part 2
 

Any ideas when I will receive my email so I can order Tivo? I am on VIP50 and pre registered on the 1st of December. I thought I would have received the email by now.

Re: General TiVo Discussion Part 2
 

I think Ben means that a lot of people with existing multiroom accounts already have offers applied? That's how I read it. I am not aware of any on my account. Call me synical but I can see this whole thing working out better for new customers and people taking up Tivo, where by existing customers that want to sit tight for a little while are going to get shafted and lose out in one way or another.

Re: General TiVo Discussion Part 2
 

The multi-room offer is only for customers who currently have 1 stb. Sales will be offering other customers a different upgrade offer.

No harm in asking next month as there may be other offers, but no further info at the moment.

Re: General TiVo Discussion Part 2
 

How much did you pay to swap both V+ boxes with Tivos? £149 x 2 = £298 ?
Do you have to pay a new £3 a month additional charge? Because you now won't have a V+ service did they take off the monthly charge for V+?

Re: General TiVo Discussion Part 2
 

no, it's just you can't have the offer if you already have multi-room. Sales will call with another upgrade at some point. Nobody is being "shafted".

---------- Post added at 11:34 ---------- Previous post was at 11:32 ----------

Emails are still going out AFAIK.

Re: General TiVo Discussion Part 2
 

I still haven't received the email for TiVo :(

Re: General TiVo Discussion Part 2
 

Ooooo I'm intrigued already. VM can't possibly make me happy twice in one month. :hugs:

Re: General TiVo Discussion Part 2
 

OK I miss read. Thanks for clarification DF. Sorry I just find this all very confusing the way I am billed currently and what my new one would be if I took TIVO. Let me get one thing straight:

1: If I take a TIVO at all, any shape/form....it automatically starts a new 12 month contract?

2: There will be a new additional £3 a month TIVO charge unless I am a VIP customer - which I am not, atleast not knowingly TV XL, 50mb BB, Talk weekends and evenings on phone, no TV extras.

3: If I completely upgrade getting rid of any V+ boxes and only have TIVO boxes, would I have the V+ monthly charge taken off? Is there even one?

Ta :)

Re: General TiVo Discussion Part 2
 

Cheers mate!

Re: General TiVo Discussion Part 2
 

I paid just under £300 (Tivos are £149.99 I think).

If you are on Xl, there is no charge for the V+ apart from the multiroom charge for the second box. VIP pricing was different for a second V+ box.

Some people even on XL were paying the legacy £10 P/M charge, but i converted that charge to free with a one off fee a few years ago.

Re: General TiVo Discussion Part 2
 

As far as I'm aware everyone can have the £10 dropped now

VIP customers can have it removed when they move to the TiVo version of the bundle

Customer not on VIP (or XL Plus) can now request it's removal without having to pay a conversion fee

Re: General TiVo Discussion Part 2
 

!. Yes new contract on the TV only

2. Yes £3 for VIP20 and below

3. You are on XL, so wouldn't have been paying a V+HD charge, you will however have a multi-room charge (£6.50 per extra box)

Re: General TiVo Discussion Part 2
 

I was told because i am swapping my V+ for the TIVO, there is no new 12 month contract for me.

Based on that i ordered over the phone!

Re: General TiVo Discussion Part 2
 

Hmm, not sure why you were told that. TiVo should be a new 12 month TV contract for everyone

Re: General TiVo Discussion Part 2
 

That's not right, TiVo renews your TV contract for 12 months.

---------- Post added at 12:01 ---------- Previous post was at 11:59 ----------

So could we get that offered to us after we have TiVo installed?

Re: General TiVo Discussion Part 2
 

Yes.

Re: General TiVo Discussion Part 2
 

I asked many times to the CS person, she repeated many a times that there was no new contract for me. I found it strange too!

Anyways does not matter, i want TIVO!:D

Re: General TiVo Discussion Part 2
 

You don't think that Virgin are cottening on to the crazy business idea that if you reward loyalty and sometimes give instead of taking you actually make more money in the long run! (all businesses take note).

Re: General TiVo Discussion Part 2
 

That's the idea :)

Re: General TiVo Discussion Part 2
 

I'm flabbered.

Re: General TiVo Discussion Part 2
 

Received text message on my mobile today asking if I am still OK nfor Saturday install I(replied yes of course!). Clearly VM are using several routes to inform customers. Collecting my new car tomorrow and Tivo install on Saturday, going to have a great weekend (boys and their toys and all that!).

Re: General TiVo Discussion Part 2
 

I am currently on VIP20 with a 3rd box in another room. I am upgrading to VIP50 tomorrow when I have my TIVO installed and am having the 3rd box removed so I can afford to upgrade my package, so will I also be offered another deal shortly? Thanks.

Re: General TiVo Discussion Part 2
 

Thanks DF, I just checked out my bill and you are right I don't pay that charge anymore. I think I used to. It's a bit confusing re. exta STB charge as mine says:

1 Add Set Top Box(es) £15.00


Add Set Box(es) Discount £9.40


Which = £5.60


As opposed to the charge which should normally be £6.50. I know I have had "one-offs" applied due to major service issues I have had in the past where they changed my bill to reflect. I have a "goodwill gesture" discount applied which used to show under loyalty instead.
So for me, it would be an extra £3 per month. For me personally I can't accept that. It's the principal of it. I'm getting no extra content and would be merely replacing existing technology with a better UI and having to pay an extra amount monthly. It doesn't matter if it's 50p, it's 50p too much imo. Nothaving a pop, just saying that's my view on it. I will await these offers you talk of for existing multiroomers. Maybe Virgin will offer to waive the £3 fee, or even the £6.50 fee and keep paying the £3 fee, which would both equate to approx a £3 saving.
I also still think the TIVO 1tb boxes should be priced at £99. :) Not a joke, I really do. I will wait for them to come down I think. The 500gb is pointless for me. 1TB is still a dissapointment with the price of 2TB drives being low now. 1TB is for me mandatory for day to day HD usage.


Thanks for all your help on this topic so far DF and all.

Re: General TiVo Discussion Part 2
 

Thanks again DF, and I would like to say thanks to all the VM staff on here that go out of there way to help us mere mortals. :clap:

Re: General TiVo Discussion Part 2
 

You should get something offered, yes. We are concentrating on installs just now due to the huge interest in Tivo, but we will be in touch :)

---------- Post added at 12:18 ---------- Previous post was at 12:18 ----------

A pleasure mate :)