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-   -   [Update] ALL 20>30Mb upgrade discussion (https://www.cableforum.uk/board/showthread.php?t=33673990)

BenMcr 03-02-2011 19:35
Re: [Update] ALL 20>30Mb upgrade discussion
 
You should be able to get it easily. The pre discount cost of XL (30) is the same as XL (20) at £37. All that should change is your discount would increase to £18.50 to make the cost of your broadband £18.50 after discounts (which is how it's advertised)

All areas can get 30Mbit straight away. There is no need for the area to be upgraded.

Bulky 03-02-2011 19:39
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by BenMcr (Post 35166035)

All areas can get 30Mbit straight away. There is no need for the area to be upgraded.
Does a tech have to come out though? And if so why ?

Fspiders 03-02-2011 19:43
Re: [Update] ALL 20>30Mb upgrade discussion
 
Thanks for the info.

Can you recommend a number I can call to get this? As 150 doesn't seem to get me anywhere other than India. I feel a bit hesitant about asking to be put through to a UK rep as it might seem a bit racist.

Is it possible to add XL tv at the same time? I'd rather do the 2 at once as it will just make 1 contract date.

Peter_ 03-02-2011 19:47
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by Bulky (Post 35166040)
Does a tech have to come out though? And if so why ?
It should be a Self Install but in some cases the may be a requirement for a manned installation due to many reasons such as the person is a technophobe or they are older and unsure what to do, in these case the is no installation fee.

---------- Post added at 18:47 ---------- Previous post was at 18:46 ----------

Quote:
Originally Posted by Fspiders (Post 35166045)
Thanks for the info.

Can you recommend a number I can call to get this? As 150 doesn't seem to get me anywhere other than India. I feel a bit hesitant about asking to be put through to a UK rep as it might seem a bit racist.

Is it possible to add XL tv at the same time? I'd rather do the 2 at once as it will just make 1 contract date.
Call first thing in the morning as soon after 0800 as possible.

Bulky 03-02-2011 19:49
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by Masque (Post 35166049)
It should be a Self Install but in some cases the may be a requirement for a manned installation due to many reasons such as the person is a technophobe or they are older and unsure what to do, in these case the is no installation fee.
would love to speak to someone who would just switch it on ... Every time I ring they keep telling me it's a tech install , think I will just wait for them to switch it over automatically :( , super hub already installed and power levels are fine .

BenMcr 03-02-2011 19:50
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by Bulky (Post 35166053)
would love to speak to someone who would just switch it on ... Every time I ring they keep telling me it's a tech install , think I will just wait for them to switch it over automatically :( , super hub already installed and power levels are fine .
The network changes may have nothing to do with a fault.

Remember 30Mbit is going onto the same network as 50Mbit and 100Mbit both of which are tech install only - because sometimes non-fault changes need to be made for the D3 network

I bet there was quite a bit of work done before the launch to make sure self installs could actually happen for 30Mbit!

Peter_ 03-02-2011 19:51
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by Bulky (Post 35166053)
would love to speak to someone who would just switch it on ... Every time I ring they keep telling me it's a tech install , think I will just wait for them to switch it over automatically :( , super hub already installed and power levels are fine .
If you have a Superhub on 20Mb then wait.http://www.cableforum.co.uk/board/35...-post1032.html

BenMcr 03-02-2011 19:54
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by Masque (Post 35166056)
If you have a Superhub on 20Mb then wait.http://www.cableforum.co.uk/board/35...-post1032.html
The processes are being clarified to make sure no-one who already has a SuperHub gets charged the £30 when upgrading to 30Mbit

muppetman11 03-02-2011 20:17
Re: [Update] ALL 20>30Mb upgrade discussion
 
Is there still a problem with my virignmedia my XL went onto 30mb today but according to my virginmedia im on dial LOL.

whizzard 03-02-2011 20:21
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by BenMcr (Post 35166055)
The network changes may have nothing to do with a fault.

Remember 30Mbit is going onto the same network as 50Mbit and 100Mbit both of which are tech install only - because sometimes non-fault changes need to be made for the D3 network

I bet there was quite a bit of work done before the launch to make sure self installs could actually happen for 30Mbit!
If you are being informed an install is needed, this will be because there is a network requirement for it.

---------- Post added at 19:21 ---------- Previous post was at 19:20 ----------

Quote:
Originally Posted by muppetman11 (Post 35166080)
Is there still a problem with my virignmedia my XL went onto 30mb today but according to my virginmedia im on dial LOL.
Thats to do with the backend system that powers My Virgin Media. It is still in the process of being updated to reflect the tier and service changes, and will be rectified in due course.

Sigma 03-02-2011 20:21
Re: [Update] ALL 20>30Mb upgrade discussion
 
I'm on 20 Mbps at the moment and I phoned Virgin earlier about the upgrade. On their website it says that it's cheaper than 20 Mbps was, but the lady on the phone said that my monthly bill would increase by £6, so I said I didn't want it.

Can I just stay on 20 Mbps? I don't want to pay any more than I'm paying now.

nick_f 03-02-2011 20:26
Re: [Update] ALL 20>30Mb upgrade discussion
 
Hi i got a letter offering me 30mb ( on 20mb) and hub for free? no mention of £30? is this just the same offer but no listed?

Fspiders 03-02-2011 20:28
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by Sigma (Post 35166092)
I'm on 20 Mbps at the moment and I phoned Virgin earlier about the upgrade. On their website it says that it's cheaper than 20 Mbps was, but the lady on the phone said that my monthly bill would increase by £6, so I said I didn't want it.

Can I just stay on 20 Mbps? I don't want to pay any more than I'm paying now.
Yes you can stay on 20mb. They assured me of that when I enquired. What do you pay for your 20mb BB?

Seems everyone pays a different price.

Bulky 03-02-2011 20:28
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by whizzard (Post 35166085)
If you are being informed an install is needed, this will be because there is a network requirement for it.
That's the point , they never even checked my account ! , and I don't have a virgin phone line , my mobile is registered to my account and I rang on my land line . Just gonna wait for the auto upgrade :)

Sigma 03-02-2011 20:30
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by Fspiders (Post 35166098)
Yes you can stay on 20mb. They assured me of that when I enquired. What do you pay for your 20mb BB?

Seems everyone pays a different price.
I've got TV, phone and BB XL, and I pay £53 a month for the lot. Switching to the 30 Mbps tier would take that to £59, which is too much really, as I'm not that bothered about the extra speed.

Blackened 03-02-2011 20:32
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by Milambar (Post 35165940)
Also, some more advanced internet users may wish to opt out of Virgin Medias "advanced network error search" after changing to the superhub.

You apparently have to opt-out every time you change your modem.
Sounds feasible, but have to say I haven't had to do this.

GrimUpNorth 03-02-2011 20:35
Re: [Update] ALL 20>30Mb upgrade discussion
 
Hi All

I'm a bit confused.... where does the VM website say that i will have to loose my discounts to get the upgrade for £30?

Cheers
Grim

Peter_ 03-02-2011 20:37
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by GrimUpNorth (Post 35166107)
Hi All

I'm a bit confused.... where does the VM website say that i will have to loose my discounts to get the upgrade for £30?

Cheers
Grim
If you are on a Retentions deal you cannot get the upgrade to 30Mb without being on a standard package which means losing your discounts, the are many similar posts on here.

vanman 03-02-2011 20:38
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by GrimUpNorth (Post 35166107)
Hi All

I'm a bit confused.... where does the VM website say that i will have to loose my discounts to get the upgrade for £30?

Cheers
Grim
http://shop.virginmedia.com/existing...broadband.html
Quote:
Free installation & activation upgrade offer: Offer ends 31st March 2011. Subject to network capacity. 12 month minimum contract term applies. If you cancel during the minimum contract period you will incur an early disconnection fee. Available to existing customers upgrading to broadband size XXL (subject to status and credit checks). Customers on non-standard pricing will need to move to standard pricing to receive these offers. Downgrading services in your bundle during the minimum period will attract a charge.

GrimUpNorth 03-02-2011 20:43
Re: [Update] ALL 20>30Mb upgrade discussion
 
Hi Masque

I've seen the statement in the legal stuff about customers on non standard pricing, but this is under the heading Free Installation & Activation Upgrade Offer. If you click the upgrade to 30Mb button you you are shown a £30 activation fee, which surely means the statement in the legal stuff doesnt apply???

Cheers
Grim

Chrysalis 03-02-2011 20:49
Re: [Update] ALL 20>30Mb upgrade discussion
 
7.45pm

https://www.cableforum.co.uk/images/...011/02/135.png

thats with tbbq looking really rough right now, so downstream congestion seems almost non existant now its bonded.

Ignitionnet 03-02-2011 20:50
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by GrimUpNorth (Post 35166117)
Hi Masque

I've seen the statement in the legal stuff about customers on non standard pricing, but this is under the heading Free Installation & Activation Upgrade Offer. If you click the upgrade to 30Mb button you you are shown a £30 activation fee, which surely means the statement in the legal stuff doesnt apply???

Cheers
Grim
Regardless it's entirely their call, they offer the price and you take it or not. Semantics about how the legal stuff is phrased don't change this and it's not really legal stuff them demanding people move to standard pricing.

Retentions deals are supposed to be the exception rather than the rule used to retain customers who are considering leaving, though you do wonder reading this thread how exceptional they are.

Anyway just give it time, they'll do what they always do and start throwing the retentions deals on the tier out like sweets in time ;)

GrimUpNorth 03-02-2011 21:09
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by Ignitionnet (Post 35166126)
Regardless it's entirely their call, they offer the price and you take it or not. Semantics about how the legal stuff is phrased don't change this and it's not really legal stuff them demanding people move to standard pricing.

Retentions deals are supposed to be the exception rather than the rule used to retain customers who are considering leaving, though you do wonder reading this thread how exceptional they are.

Anyway just give it time, they'll do what they always do and start throwing the retentions deals on the tier out like sweets in time ;)
I'm sure VM will, in time, change their views. At the end of the day I'm happy on 20Mb, so the question VM need to ask themselves is "Do we want his £30 or not". I've no problem with the £30 - its sounds a very fair deal, but add that to the just over £12 per month increase they want and the commander-in-chief puts her foot down!!

I understand the comments about retention deals, I got mine without even asking. I phoned to ask what it would cost to go from M+ TV to XL with a V+ so we could watch HD and the guy said "It's your lucky day - we've just got some great deals in", so he offered be an upgrade to tripple XL for £46.99 per month and I said ta very much. there was no threatening to leave, no haggling.

So the next question is:

If, as according to this thread, XL20 users will be upgraded in time anyway, would it be a good idea to phone CS and pay the £75 for the hub, keep the ongoing discounts and in time be upgraded for free?

Cheers
Grim

Griffin 03-02-2011 21:09
Re: [Update] ALL 20>30Mb upgrade discussion
 
I am on a retentions deal with a super hub, they can't push the upgrade through with the deal as the system doesn't let them. Just got to wait for the auto upgrades to come through to get round that though.

BenMcr 03-02-2011 21:09
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by GrimUpNorth (Post 35166146)
If, as according to this thread, XL20 users will be upgraded in time anyway, would it be a good idea to phone CS and pay the £75 for the hub, keep the ongoing discounts and in time be upgraded for free?
Until any mass upgrade is officially announced I would not count on it happening or when it may happen

Pyr0 03-02-2011 21:11
Re: [Update] ALL 20>30Mb upgrade discussion
 
got my superhub activated and working...
still seem to be stuck on 20Mb tho :(
Quote:
Primary Downstream Service Flow
Downstream(0)
SFID 27672
Max Traffic Rate 20480000 bps
Max Traffic Burst 10000 bytes
Mix Traffic Rate 0 bps

Primary Upstream Service Flow
Upstream(0)
SFID 27671
Max Traffic Rate 768000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 0 bytes
Scheduling Type Best Effort

BenRichards 03-02-2011 21:46
Re: [Update] ALL 20>30Mb upgrade discussion
 
https://www.cableforum.co.uk/images/...011/02/134.png

Sweet :)

Here's my setup!

2.6ghz G network on the superhub.
This connects to an Airport Extreme running in 5ghz N wireless.

My 2 imacs are connected to the airports 'N' network. All the other devices such as xbox, wii, ipad, phones etc all connect to the 'G' network.

I know i could have 2 wirless networks on the superhub, but I have 2 1TB hard drives and a USB printer connected to the airport extreme so still need to keep that in the loop.

Anyway, its all working spot on and am getting the full speeds as shown above through the wireless on the airport extreme!

frazzeld 03-02-2011 22:16
Re: [Update] ALL 20>30Mb upgrade discussion
 
Might as well pop some results up

https://www.cableforum.co.uk/images/...011/02/132.png

https://www.cableforum.co.uk/images/...011/02/133.png

savvychels 03-02-2011 23:21
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by Traduk (Post 35165932)
When you get the box it will contain cables etc that you may not require (I didn't) so put them to one side and read through the simple steps.

Honestly it is all dumbed down so as to be as non confusing as possible. Just have your account number to hand, write down the MAC code printed on the Superhub and call the number in the literature. It takes a while (10) minute to settle down and if you have a switched off computer connected into one of the ethernet ports you are good to go when the lights are green, green, blue (top).

My P.C.'s were set up up with static IP's in a different router's range scale with also specified DNS servers which would have caused complications. Most people use DHCP with auto allocated DNS so unless you have specified something other than default, it should be plain sailing.

The router access IP is in the literature along with user name + initial password (needs changing). Wireless is easy to set up and sets to good security straight out of the box. I can see about 12 networks around my house and 4 are wide open but just follow the simple instructions and it does it all with good security.

You have nothing to worry about unless you already have levels of complications with multiple networks or devices using different levels of wireless eg B, G & N. If you had you would already be working out the work arounds so don't worry.

I as one of the 20meg sceptics who didn't want to lose out on upgrading but with a satisfactory deal went for it and am pleased that I did.

I feel sorry for people who are in non upload upgraded areas because until they are sorted they will not see numbers like these.

https://www.cableforum.co.uk/images/...011/02/131.png
Thanks, I was with you for the first two paragraphs, but then my brain fried at the third (LOL).

I do believe that for me it should be straightforward. One main PC to be cabled into it and then a few wireless devices. Settings make me paranoid, but I'm glad to hear that the manual is clear. When I replaced my router it was supposed to be a 5 minute job, turned into an hour and me wanting to throw it into the wall! It was actually something simple, but not obvious (if that makes sense).

I do very much appreciate the attempt to de-stress me though :) I'm sure it will be fine. Good to read this thread though and learn things about the light colours etc, so if it doesn't go quite right I know where I can start looking.

Thanks again!

ps - not getting upload upgrade till July :(

jb66 03-02-2011 23:22
Re: [Update] ALL 20>30Mb upgrade discussion
 
May as well add some more congestion to the network

https://www.cableforum.co.uk/images/...011/02/130.png

BossC 03-02-2011 23:23
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by ZrByte (Post 35165383)
This threads gotten pretty big, any chance someone could summarise what's happening right now in one post? I did try to keep up until about post #300 but lost it until yesterday and finding it hard to wade through 800+ posts to find the info. Also finding a lot of contradicting stuff.

Basically want to know the following....
Is the upgrade available now to 20mb customers on old kit or am I just getting the superhub with hopes of being upgraded later? (i.e. Is the speed increase immediate once the new kit is installed or does that come once my area is switched over like with previous free upgrades?)

How is the upgrade paid? One-off card payment or added onto my bill?

Does this start a new contract? And if so What length?

Will me being only 6 months into my current contract hinder me in getting the upgrade? I know it normally wouldn't but I've seen mention of new 12 month contracts coming in with the upgrade as above.

Any difference in STM or is it the same as 20mb? (I assume same as 20mb will be the case).

Think that's everything I wanted to know. If anyone responds and they feel they have more relevant info that I haven't asked for feel free to add it to your reply.
1st post...

The gist is 30Mb is available to all for 30 quid now. If you already have the Superhub (from a recent 20Mb install?) and are prepared to wait you can have 30Mb in "a while..." for free.

I have been on 20Mb from the days of getting 1Mb in a hurry cos I heard there was a 2Mb free trial on offer (remember that!?!) - just managed to get in - and somehow was paying 21.50 after discounts so I went the 50Mb route, no upfront fee and I end up paying 3 quid a month more for the year - Result!! Tuesday install.
:cool:

Zaim7890 03-02-2011 23:29
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by BenMcr (Post 35165766)
If it says ALLDAY then it'll be a delivery
I was told the same that it would be between 9am - 7pm. Does that mean the hub will be delivered and i would need to phone to activate? :confused:

v0id 04-02-2011 00:09
Re: [Update] ALL 20>30Mb upgrade discussion
 
Am I missing something or are there no 'advanced settings' to edit the DNS on the superhub?

qasdfdsaq 04-02-2011 00:15
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by savvychels (Post 35166256)
Thanks, I was with you for the first two paragraphs, but then my brain fried at the third (LOL).
Plug it in, turn on the power, done.

savvychels 04-02-2011 00:29
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by qasdfdsaq (Post 35166326)
Plug it in, turn on the power, done.
Ah yes, there it was in the last sentence of his third paragraph ;) LOL.

Seriously - I do hope it is just that simple, I just know with my luck it never usually is. But will stop worrying about it and will see what happens when it arrives.
:D

pip08456 04-02-2011 00:31
Re: 20 Mb/s to 30Mb/s free upgrade
 
Quote:
Originally Posted by savvychels (Post 35166346)
Ah yes, there it was in the last sentence of his third paragraph ;) LOL.

Seriously - I do hope it is just that simple, I just know with my luck it never usually is. But will stop worrying about it and will see what happens when it arrives.
:D
Just start a thread on here if you have problems, you'll get plenty of help.

Hiroki 04-02-2011 00:39
Re: [Update] ALL 20>30Mb upgrade discussion
 
If I was to upgrade my 10mb to 30mb would I have to pay the £30 for the hub?

savvychels 04-02-2011 00:48
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by Hiroki (Post 35166356)
If I was to upgrade my 10mb to 30mb would I have to pay the £30 for the hub?
Yes - ref this page:

http://shop.virginmedia.com/existing...broadband.html

Quote:
If you're on 10Mb broadband you can upgrade for a one-off payment of £30, there'll also be a price increase to your monthly broadband payment.
So you would have the £30 one off payment plus your additional monthly cost

anc1en7z 04-02-2011 00:59
Re: [Update] ALL 20>30Mb upgrade discussion
 
holdd up!

i got a letter through the door today explaining that VM are doing free upgrades for existing 20mb users with a free superhub with "no additional charges"

Zee 04-02-2011 01:02
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by anc1en7z (Post 35166379)
holdd up!

i got a letter through the door today explaining that VM are doing free upgrades for existing 20mb users with a free superhub with "no additional charges"
yes we know, but does your letter say when?

anc1en7z 04-02-2011 01:10
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by Zee (Post 35166381)
yes we know, but does your letter say when?
it just says ring up, and we'll give you it :|

BenMcr 04-02-2011 01:17
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by v0id (Post 35166317)
Am I missing something or are there no 'advanced settings' to edit the DNS on the superhub?
You are indeed correct, you can't edit the DNS on the SuperHub

Zee 04-02-2011 01:19
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by anc1en7z (Post 35166389)
it just says ring up, and we'll give you it :|
Thats all good to know, but appears when people are calling up, they're still being charged £30 by VM.

qasdfdsaq 04-02-2011 01:49
Re: [Update] ALL 20>30Mb upgrade discussion
 
Pics or it didn't happen!

Chrysalis 04-02-2011 01:49
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by BenMcr (Post 35166391)
You are indeed correct, you can't edit the DNS on the SuperHub
another fail on the superhub in my opinion. or is it normal for isp supplied router's to be this dumbed down? as it is the first time I have used one, dlink doesnt count as such as I immediatly flashed to ddwrt.

Zee 04-02-2011 03:48
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by Hiroki (Post 35166356)
If I was to upgrade my 10mb to 30mb would I have to pay the £30 for the hub?
Why don't you just upgrade to 50Mb if you're going to upgrade to 30Mb anyway, you'll get everything for free, including the Superhub, and any other work they may need to do, for 6 months then downgrade to 30Mb after the 6 months.

so basicly you will get more speed for the same money.

Peter_ 04-02-2011 07:13
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by anc1en7z (Post 35166379)
holdd up!

i got a letter through the door today explaining that VM are doing free upgrades for existing 20mb users with a free superhub with "no additional charges"
No additional charges on your bill unless you are on a Retentions deal but you would have to pay £30 for activation of the Superhub.

jtaylor06 04-02-2011 09:30
Re: [Update] ALL 20>30Mb upgrade discussion
 
My SuperHub should be here today (hopefully)
No more sitting on the floor next to the modem!

Thanks for the help everyone :)

ileikcaek 04-02-2011 11:21
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by BenMcr (Post 35166391)
You are indeed correct, you can't edit the DNS on the SuperHub
That's a bit of a disappointment but then I guess there are ways around that one. I prefer Google's DNS (8.8.8.8 and 8.8.4.4) compared to VM's which I find slower to resolve and slower to update.

I suppose it is not the superhubs biggest problem with it's other issues that need fixing.

Harryn9000 04-02-2011 11:56
Re: [Update] ALL 20>30Mb upgrade discussion
 
there are quite a few problem with the superhubs which is to be expected when it only been out a few months and wireless signal strength is one of them in my case anyway

indie1982 04-02-2011 12:03
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by rickymallory (Post 35166510)
I prefer Google's DNS (8.8.8.8 and 8.8.4.4) compared to VM's which I find slower to resolve and slower to update
It's annoying but just set the DNS servers on your clients and override whatever DHCP sets.

whizzard 04-02-2011 12:22
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by Harryn9000 (Post 35166522)
there are quite a few problem with the superhubs which is to be expected when it only been out a few months and wireless signal strength is one of them in my case anyway
A somewhat off the wall question, but what wireless chipset are you running?

Horizon 04-02-2011 12:25
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by BenMcr (Post 35166057)
The processes are being clarified to make sure no-one who already has a SuperHub gets charged the £30 when upgrading to 30Mbit
Any update to this? Thanks.

BenMcr 04-02-2011 12:29
Re: [Update] ALL 20>30Mb upgrade discussion
 
They should all know it, and it is in the 30Mbit information

Horizon 04-02-2011 12:34
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by Masque (Post 35165955)
You may well be waiting a long while as 2Mb, 10Mb and 20Mb will continue to exist on Docsis 1/2 for a very long time as Virginmedia never close a tier, we still have people on 512kb and 1Mb so as the agent you spoke to does not actually deal with broadband he will be talking out of his rear end.:)
I doubt those lower tiers will last for much longer as your ceo has stated last year he wants to be in a situation where vm offer 50/100/200 tiers in the not too distant future with a possible top tier of 1gb as a goal.

---------- Post added at 11:34 ---------- Previous post was at 11:33 ----------

Quote:
Originally Posted by BenMcr (Post 35166554)
They should all know it, and it is in the 30Mbit information
When you say "they", you mean vm customer services? So, vm have agreed not to charge £30 for those of us who already have a superhub?

BenMcr 04-02-2011 12:36
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by Horizon (Post 35166562)
When you say "they", you mean vm customer services? So, vm have agreed not to charge £30 for those of us who already have a superhub?
Yes, although not sure 'agreed' is the right word. It's been part of the 30Mbit product from launch. If you have a SuperHub (or VMNG300 modem) then you don't pay £30 as you already have compatible kit

Chris 04-02-2011 12:43
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by Horizon (Post 35166562)
When you say "they", you mean vm customer services? So, vm have agreed not to charge £30 for those of us who already have a superhub?
You sound like you're looking to chalk up a victory for consumer campaigning ... but don't, because the fact that people with a superhub should not be charged the £30 was trailed in this thread some time ago (shortly after the accidental not-quite-launch of the web page, IIRC).

I don't believe VM has ever intended to charge superhub users for this uplift. Their communication on that point could have been clearer of course.

Harryn9000 04-02-2011 12:54
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by whizzard (Post 35166548)
A somewhat off the wall question, but what wireless chipset are you running?
i' on a g chip m8,it not a speed issue m8 it the strength of the signal being sent from the superhub to my laptop is the problem i had no problems on the old hub getting the signal so just don't understand what the problem is.

Stephen 04-02-2011 12:57
Re: [Update] ALL 20>30Mb upgrade discussion
 
The signal strength on my superhub has been perfectly fine, no issues at all.

Horizon 04-02-2011 12:59
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by Chris (Post 35166574)
You sound like you're looking to chalk up a victory for consumer campaigning ... but don't, because the fact that people with a superhub should not be charged the £30 was trailed in this thread some time ago (shortly after the accidental not-quite-launch of the web page, IIRC).

I don't believe VM has ever intended to charge superhub users for this uplift. Their communication on that point could have been clearer of course.
And yet they still are charging £30 for those with a suoerhub and even sending out leaflets saying this too. I got mine yesterday.

Chris 04-02-2011 13:18
Re: [Update] ALL 20>30Mb upgrade discussion
 
Are they explicitly stating that superhub users do have to pay, or are they simply failing to say that they don't?

MartJ 04-02-2011 13:21
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by Stephen (Post 35166593)
The signal strength on my superhub has been perfectly fine, no issues at all.
So what is the supposed range for the alleged SuperHub, my existing let me connect in the garden (nice to sit on patio with laptop working in the summer) which is around 20 or so metres from router with 2 walls in between. I can still get wifi access on my mobile in the greenhouse which is around 40 metres.

c@tbyte 04-02-2011 13:24
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by Horizon (Post 35166596)
And yet they still are charging £30 for those with a suoerhub and even sending out leaflets saying this too. I got mine yesterday.
Only those who want 30mb straight away. If you're prepared to wait it will be free. 4 to 6 weeks has been quoted for the wait, but who really knows.

whizzard 04-02-2011 13:26
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by Harryn9000 (Post 35166588)
i' on a g chip m8,it not a speed issue m8 it the strength of the signal being sent from the superhub to my laptop is the problem i had no problems on the old hub getting the signal so just don't understand what the problem is.
Who's the chipset maker? If its a built in Aetheros chipset I'd recommend checking you have the most up to date WLAN driver for your device.

anc1en7z 04-02-2011 14:21
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by Masque (Post 35166439)
No additional charges on your bill unless you are on a Retentions deal but you would have to pay £30 for activation of the Superhub.
thats false advertising by virgin media.

it clearly states "and all at NO EXTRA COST"

so, i ring up, letter in hand, saying no extra costs, but im expexcted to move off my retentions deal and pay £30 activation.

haha I think not

Zee 04-02-2011 15:00
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by Chris (Post 35166617)
Are they explicitly stating that superhub users do have to pay, or are they simply failing to say that they don't?
They are. I said i ordered 2 weeks ago so i already have a Superhub, he said you will still be required to pay the £30 charge. I don't mind paying £30, don't get me wrong, but it appears the £30 charge is for the superhub.

steveh 04-02-2011 15:05
Re: [Update] ALL 20>30Mb upgrade discussion
 
Just had an e-mail back in response to completing the web form, which contains the line:
Your new Super Hub will be delivered to you on [Input delivery date] to support your new broadband speeds.
That's helpful... Guess the rest will be in the letter.

Hugh 04-02-2011 15:06
Re: [Update] ALL 20>30Mb upgrade discussion
 
https://www.cableforum.co.uk/images/...011/02/129.png

My Superhub arrived just before noon, set it up, got it activated, changed the wireless settings on all our mobile devices/laptops, and everything is hunky-dory.

telfordcable 04-02-2011 15:09
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by Hugh (Post 35166744)
https://www.cableforum.co.uk/images/...011/02/129.png

My Superhub arrived just before noon, set it up, got it activated, changed the wireless settings on all our mobile devices/laptops, and everything is hunky-dory.
change the server from leeds to london instead

indie1982 04-02-2011 15:16
Re: [Update] ALL 20>30Mb upgrade discussion
 
Been looking at my Sam Knows performance stats and the upstream on my 30Mb service isn't going above 2Mb, is there anything I can do?

20Mb previously was perfect, 19.55Mb/s down 1.97Mb/s up.

Peter_ 04-02-2011 15:39
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by anc1en7z (Post 35166703)
thats false advertising by virgin media.

it clearly states "and all at NO EXTRA COST"

so, i ring up, letter in hand, saying no extra costs, but im expexcted to move off my retentions deal and pay £30 activation.

haha I think not
No it is not false advertising, you are on a Retentions package because you probably threatened to leave, Virginmedia have stated that for you to upgrade to 30Mb they require you to go onto standard pricing and also pay a one off fee of £30 like all the other people in this thread which is fair to everyone.

telfordcable 04-02-2011 15:54
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by Masque (Post 35166765)
No it is not false advertising, you are on a Retentions package because you probably threatened to leave, Virginmedia have stated that for you to upgrade to 30Mb they require you to go onto standard pricing and also pay a one off fee of £30 like all the other people in this thread which is fair to everyone.
As for me, I never pay activation fee £30.00, it free of charge cos of downgrade from XXL to XL

shadow771 04-02-2011 16:04
Re: [Update] ALL 20>30Mb upgrade discussion
 
i requested a free upgrade to 30Mb and still no contact back from VM. should i re-request again?

Hugh 04-02-2011 16:08
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by telfordcable (Post 35166775)
As for me, I never pay activation fee £30.00, it free of charge cos of downgrade from XXL to XL
It was probably a sympathy gesture.....

---------- Post added at 15:08 ---------- Previous post was at 15:07 ----------

Quote:
Originally Posted by telfordcable (Post 35166745)
change the server from leeds to london instead
Good call, little runty rodent rambler...
https://www.cableforum.co.uk/images/...011/02/127.png

And here's Maidenhead (you've probably never been through there)

https://www.cableforum.co.uk/images/...011/02/128.png

Peter_ 04-02-2011 16:10
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by telfordcable (Post 35166775)
As for me, I never pay activation fee £30.00, it free of charge cos of downgrade from XXL to XL
They will feel pity for all the other activation fees that you have paid, personally I would have made you pay double.https://www.cableforum.co.uk/images/local/2012/04/8.gifhttps://www.cableforum.co.uk/images/local/2012/04/8.gifhttps://www.cableforum.co.uk/images/local/2012/04/8.gif

pip08456 04-02-2011 16:26
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by telfordcable (Post 35166775)
As for me, I never pay activation fee £30.00, it free of charge cos of downgrade from XXL to XL
But they'd already got £75 off you for the superhub in the first place!https://www.cableforum.co.uk/images/local/2015/12/3.gif

Peter_ 04-02-2011 16:45
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by pip08456 (Post 35166817)
But they'd already got £75 off you for the superhub in the first place!https://www.cableforum.co.uk/images/local/2015/12/3.gif
If I remember correctly they charged him twice initially.https://www.cableforum.co.uk/images/...2011/06/21.gif

jtaylor06 04-02-2011 17:31
Re: [Update] ALL 20>30Mb upgrade discussion
 
Hey guys :)

Just installed it and activated it.
Thanks for the support everyone has been giving me in the past few days!
Much appreciated :)

https://www.cableforum.co.uk/images/...011/02/126.png

qasdfdsaq 04-02-2011 17:45
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by rickymallory (Post 35166510)
That's a bit of a disappointment but then I guess there are ways around that one. I prefer Google's DNS (8.8.8.8 and 8.8.4.4) compared to VM's which I find slower to resolve and slower to update.

I suppose it is not the superhubs biggest problem with it's other issues that need fixing.
I'm yet to confirm this but the superhub may actually be blocking the use of external DNS services (such as Google's). Anyone with a Superhub and a little technical knowledge want to check for me?

---------- Post added at 16:45 ---------- Previous post was at 16:43 ----------

Quote:
Originally Posted by anc1en7z (Post 35166703)
thats false advertising by virgin media.

it clearly states "and all at NO EXTRA COST"

so, i ring up, letter in hand, saying no extra costs, but im expexcted to move off my retentions deal and pay £30 activation.

haha I think not
It also states "Customers on non-standard pricing will need to move to standard pricing to receive these offers. Downgrading services in your bundle during the minimum period will attract a charge."

Chrysalis 04-02-2011 17:46
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by qasdfdsaq (Post 35166875)
I'm yet to confirm this but the superhub may actually be blocking the use of external DNS services (such as Google's). Anyone with a Superhub and a little technical knowledge want to check for me?
check my reply in other thread, I can test further I guess by setting up external queries for myself on one of my dns server's, do bit of web browsing and check the logs after. Although at the moment I am usng dmz, the superhub is still ultimately the router.

qasdfdsaq 04-02-2011 17:52
Re: [Update] ALL 20>30Mb upgrade discussion
 
Yeah ignore what I posted...

almara 04-02-2011 17:55
Advice Needed On 30mb Upgrade
 
I am considering upgrading my Virgin Media broadband to the new 30mbs service from my current 20mbs and would appreciate some advice.

At present I have an Ambit E080C013 modem and a D-Link DI-524 802.11g router. The modem is Ethernet connected to the router which in turn is Ethernet connected to my desktop PC. There are also two laptops and a PS3 all connected wirelessly, the wireless cards in the laptops being 802.11b/g.

If I opt for the new service and the super hub which is 802.11N I will no doubt see an improvement in the desktop performance but is there likely to be any difference in the laptops?

To guarantee improved performance on the laptops I would presumably need to purchase wireless N USB adapters for which Virgin is looking for £30 each. Cheaper alternatives are available e.g. D-Link DWA-140 Wireless N USB Adapter for £13.80 from Amazon. Is this likely to be compatible with the super hub?

Turning to the PS3 I understand that the N adapter won’t work with it and that some people have had problems connecting to the super hub. An alternative would seem to be to hard wire the PS3 using home plugs such as Solwise 85Mbps Homeplug Adapter - Twin Pack at £37.99 from Amazon. Would this set up work OK along side the laptops being connected wirelessly to the super hub?

My last alternative would seem to be to do nothing and wait on Virgin rolling out the 30mbs service generally. If I do wait am I going to be able to take advantage of the improved speeds with my present set up?

qasdfdsaq 04-02-2011 18:02
Re: Advice Needed On 30mb Upgrade
 
You probably won't see any performance improvement for wireless devices with the Superhub, it may be worse as some users have reported the wireless on it is quite weak.

All wireless N certified equipment should be compatible with each other, including ones for £10 or less off Amazon.

The PS3 won't work with standard N adapters but I don't see the need. Gaming doesn't really use much bandwidth anyway, and G can be more consistent with pings/latency. A wireless bridge will be a cheaper and faster option than homeplugs.

You won't be able to get 30mb if you have an old Ambit modem. You need to get the new Superhub to be able to receive 30mbps service.

Hugh 04-02-2011 18:07
Re: Advice Needed On 30mb Upgrade
 
Merged with existing thread.

psul 04-02-2011 18:29
Re: [Update] ALL 20>30Mb upgrade discussion
 
I ordered an upgrade from 10m M to 30m online yeterday,got the aknowledgement email a few hours later saying someone would be in touch and have heard nothing since.
How long does it normally take them to get back? Should I ring or do they not want my money?

shadow771 04-02-2011 19:20
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by psul (Post 35166938)
I ordered an upgrade from 10m M to 30m online yeterday,got the aknowledgement email a few hours later saying someone would be in touch and have heard nothing since.
How long does it normally take them to get back? Should I ring or do they not want my money?
i have not heard nothing either and i ordered mine on Tuesday :confused:

Hugh 04-02-2011 19:21
Re: [Update] ALL 20>30Mb upgrade discussion
 
Strange how it varies - I ordered mine Tuesday morning, superhub arrived just before noon today.

vmfriend 04-02-2011 20:10
Re: [Update] ALL 20>30Mb upgrade discussion
 
Ok got hub, called up and activated, all connected up ok but i am still on 20mb.

Called technical support, just to make sure i hadn't done anything wrong and he said it just needs time to update.

Have i been told a fib or is is usual to have to wait for the speed upgrade to update, i thought they did it when i called up to activate, which he said they had but it just hadn't updated at their end yet.

Peter_ 04-02-2011 20:13
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by vmfriend (Post 35167110)
Ok got hub, called up and activated, all connected up ok but i am still on 20mb.

Called technical support, just to make sure i hadn't done anything wrong and he said it just needs time to update.

Have i been told a fib or is is usual to have to wait for the speed upgrade to update, i thought they did it when i called up to activate, which he said they had but it just hadn't updated at their end yet.
It should have done it automatically while on the phone as it activates, so if still the same call technical support but do try the speed test below first after rebooting the modem once again before calling.

http://speedtest.net.uk/

vmfriend 04-02-2011 20:14
Re: [Update] ALL 20>30Mb upgrade discussion
 
I did reboot the modem once and no change, it was technical support i spoke to. Let me go and reboot and i will report back.

Peter_ 04-02-2011 20:15
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by vmfriend (Post 35167115)
I did reboot the modem once and no change, it was technical support i spoke to. Let me go and reboot and i will report back.
It does it on the call as I activated one today and you can see the change on the system plus it should be listed on the account as 30Mb.

vmfriend 04-02-2011 20:19
Re: [Update] ALL 20>30Mb upgrade discussion
 
Right still 20mb, he said it was on the system as 30mb but i think they sent the wrong config file to the modem ? It still looks like a 20mb config file in the connection status page of the hub, i only know all this from all the helpful people on here ;-)

Peter_ 04-02-2011 20:21
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by vmfriend (Post 35167120)
Right still 20mb, he said it was on the system as 30mb but i think they sent the wrong config file to the modem ? It still looks like a 20mb config file in the connection status page of the hub, i only know all this from all the helpful people on here ;-)
You will need to call up and they will have to get the right config to your modem, the are UK agents available up to 10pm or you can wait until tomorrow and call as soon after 0800 as possible.

Chrysalis 04-02-2011 20:22
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by vmfriend (Post 35167120)
Right still 20mb, he said it was on the system as 30mb but i think they sent the wrong config file to the modem ? It still looks like a 20mb config file in the connection status page of the hub, i only know all this from all the helpful people on here ;-)
I think is common problem, I was stuck on legacy config until I rang back 2nd time.

jtaylor06 04-02-2011 20:23
Re: [Update] ALL 20>30Mb upgrade discussion
 
It took me about 10 minutes after the call to get 30Mb
Had to reboot a few times, before it actually downloaded the Config.
You will know once you've got it as the hub resets itself and starts up again.

vmfriend 04-02-2011 20:23
Re: [Update] ALL 20>30Mb upgrade discussion
 
I did ask them if they may have sent the wrong config file (ie 20mb instead of 30mb) but he said no, do i ring the activation line again ?

Ah maybe i should wait then if there can be a delay ?

Am i looking at the right thing in the hub ?


Primary Downstream Service Flow
Downstream(0)
SFID 11631
Max Traffic Rate 20480000 bps
Max Traffic Burst 10000 bytes
Mix Traffic Rate 0 bps
Primary Upstream Service Flow
Upstream(0)
SFID 13663
Max Traffic Rate 2080000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort

muppetman11 04-02-2011 20:24
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by jtaylor06 (Post 35167128)
It took me about 10 minutes after the call to get 30Mb
Had to reboot a few times, before it actually downloaded the Config.
You will know once you've got it as the hub resets itself and starts up again.
And the top light goes from green to blue.

Chrysalis 04-02-2011 20:26
Re: [Update] ALL 20>30Mb upgrade discussion
 
if the top light turns blue then thats a good sign, green means its still on the legacy network.

Peter_ 04-02-2011 20:26
Re: [Update] ALL 20>30Mb upgrade discussion
 
Quote:
Originally Posted by vmfriend (Post 35167131)
I did ask them if they may have sent the wrong config file (ie 20mb instead of 30mb) but he said no, do i ring the activation line again ?


Max Traffic Rate 20480000 bps 20Mb config
t
You will have to call technical support as you are online.

vmfriend 04-02-2011 20:27
Re: [Update] ALL 20>30Mb upgrade discussion
 
The top light is blue :-(


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