Re: Virgin Media to Double Broadband Speed
 

There's no sign of the promised increase as it's only just being piloted close to the end of the doubling.. Which is exactly what was detailed right from day #1 so I don't see what you're moaning about. Also some old bundles/offers will mess up the pricing, not really an issue as you called and it was sorted. As for the other problems that's nothing to do with the timelime/pricing so I don;t understand why you've mentioned it in this thread??

:rolleyes:

Re: Virgin Media to Double Broadband Speed
 

Yes Carl, I know that companies often experience problems. But this is why they shouldn't make promises prematurely. And this is why it is obvious that they were just responding to BT's Infinity. If they had said 'you will get a speed increase, maybe this year, maybe next, but we haven't got a clue really'. Then how many people who are considerin changing ISP do you think would have actually gone? I know I would.

---------- Post added at 21:26 ---------- Previous post was at 21:23 ----------

As I said, they have given me various dates for my speed increase, the first one being May to June this year.

If I hadn't called them, then I would probably still be on the higher price.

The reason I mentioned the BB problems, is because they promised that they would be resolved by the 29th August whn my speed increase came in.

Re: Virgin Media to Double Broadband Speed
 

And, as far as I know, VM never have. Unless you can prove it.

Re: Virgin Media to Double Broadband Speed
 

Which is the date for the speed doubling which wasn't relevant to your package

Re: Virgin Media to Double Broadband Speed
 

From what I can read into all this is Virgin basically, whilst not telling lies have convinced many people to stick with them as they would be getting a free upgrade. However to give an on line checker stating a certain time scale, then not delivering and putting it back over 6 months, is misleading. If they knew my area was going to be one of the last why tell me porkies. Yes the whole process may take 18 months, so why didn't they email me this fact. ie. you will be getting an increase in speed some when 18 months from this email, not send me to a checker site stating that it would be 6 months, and then when this time period expires I check again and lo and behold they have moved the goalposts!!!

Re: Virgin Media to Double Broadband Speed
 

And got STM'ed to hell...

Re: Virgin Media to Double Broadband Speed
 

STM was always going to come in and 10gb in the evening isn't a bad figure

Re: Virgin Media to Double Broadband Speed
 

No. All they have said are "we are doubling your speed and this is when we expect it to happen". Nothing more, nothing less. No "convincing" or anything.

And, as I have said before, VM don't have a crystal ball or sooth-sayer so whilst the time-scale given was correct at the time, it was always subject to change. Unless there was some small-print somewhere that I missed stating that the dates given were guaranteed? :confused:

This was clearly stated, certainly in the Press Release. I can't remember the exact email but I'm sure it probably was mentioned somewhere. (In the small print, maybe?)

I'm also sure that the checker also stated that the date given was "just a guide" or "approximate" or something. (Again, it's been a while since I used it.)

Re: Virgin Media to Double Broadband Speed
 

Sorry but if 30 meg costs £30 its a £1 a meg. Yet if I get 10meg for £30 its £3 per meg

Its therefore a) over priced to me b) under priced to the other customer .c) correctly priced to him . So I pay too much to cover the loss on him or I just pay to much!

As stated before by others . I was out of contract & looking at infinity / sky when this pie in the sky offer was made. Lesson learned NEVER EVER believe a word virgin say. Give them one thing they are the MASTERS of SPIN .

Re: Virgin Media to Double Broadband Speed
 

Pricing for internet hasn't been linear since a penny a minute 56k dial-up. No ISP charges double for double the speed as most of the charge is administrative with probably little going to the cost of the product itself.

The issue here is that VM (and many other ISP's) tend to leave people on legacy pricing due to contracts signed when that product/service was installed.

Re: Virgin Media to Double Broadband Speed
 

"A promise of heaven, while continuing to suffer in this life."
http://www.phrases.org.uk/meanings/282700.html

I don't think anyone's "suffering", even on 10mb.

Of course, if you had had your upgrade by now you wouldn't be on here moaning that other people hadn't got theirs, would you? :)

So are these upgrades simply not happening at all then? :confused: Looks to me like they are. If they weren't then you'de be right. But they are, so you're not.

Re: Virgin Media to Double Broadband Speed
 

Imagine if companies left employees on "legacy contracts" at work where new employees were being paid the same to work half as many hours. I think they'd kick up a big fuss real quick too...

Re: Virgin Media to Double Broadband Speed
 

Don't know about half as many hours but a lot of employers (especially smaller ones) employ new staff to do the same job as existing employees at higher salaries as they can't attract them at the lower ones.

Re: Virgin Media to Double Broadband Speed
 

Yet it's been proven recently that this has happened lots of times in employment (just look at the Channel 4 program "Show me your money") as well as service based contracts..

Re: Virgin Media to Double Broadband Speed
 

Yes Carl, and I agree that they didn't have a crystal ball, but if they quoted 18 months in the first place it might have been a bit better. They must have had some timescale in mind when they let me know it was most likely to happen this July just gone.
But the main problem is why should I not be charged the current rate for a 30meg connection? Surely they know what customers are out of contract? And yes I could ring, and most likely will ring and complain. But I took them at their word and was expecting a July upgrade. Should I have been checking the site every day to see if they had moved the goalposts? It was only once I realised that my upgrade hadn't happened I checked.