Re: General TiVo Discussion Part 2
 

They should try calling back, If you are that worried you should be able to call 150 and your account should be noted?

Re: General TiVo Discussion Part 2
 

Just had a call from Virgin Media to say my broadband is being upgraded from 10mb to 20mb because im getting the Tivo box on Wednesday, so lets just say that was unexpected but im very happy about it :D

Re: General TiVo Discussion Part 2
 

500gb TIVO 18th May

http://www.t3.com/news/virgin-medias...rollout?=55515

Re: General TiVo Discussion Part 2
 

Well done Virgin had a Tivo install booked for this afternoon just found
out that they are not coming !!

They didn't complete the order at there end :dozey:

Thanks Virgin for not letting me know & wasting my time & my day off,:mad:

Rant over :mad:

Re: General TiVo Discussion Part 2
 

The hard drive never turns off? Are you serious? That can't be right I don't believe they would be so silly as to not allow it to spin down. Surely? I don't want to pay for yet another HDD to constantly spin away all night, got enough of those in the house in various computers and systems as is. I would put money on it keeping me up at night if it doesn't spin down. I am a very light sleeper and everything at night - as other posters have said - becomes very apparent for me.


Crikey, is there anything right with TIVO at the moment? I have to say reading the threads about it I'm a bit dissapointed it looks to b rushed and lacking in stability and features. Half of the reason to get it feature wise is currently problematic, menu issues, stability issues, can't archive to DVD in the background anymore which was useful to play kids programs via scart to other rooms whilst watching other things, an apparent HDD that won't spin down, no interactive services, no Pay per view stuff. Someone convince me it's worth it?

Re: General TiVo Discussion Part 2
 

so I called VM to confirm my installation is definitely going ahead tomorrow morning.
yes it is they said, and we have an offer for you to keep your existing box in another room - for no extra charge - you just have to call this number the CS person said.
So I call the number, and having been put through to four different people, all of whom denied such an offer existed. the last person had such a basic grasp of english I am now worried what exactly they have done and whether they cancelled my installation all together. great customer service! why do VM make it so hard?

Re: General TiVo Discussion Part 2
 

Did you order via web or phone?

I had this prob when ordering via the email

Re: General TiVo Discussion Part 2
 

Surely this is'nt right. TIVO would be knackered by Christmas. When it's on yes but not in standby?

Re: General TiVo Discussion Part 2
 

Yes when I got up this morning it was recording a suggestion and the box was is standby:D

Re: General TiVo Discussion Part 2
 

Similar to Kingfry.
I had to call and change my install date as my online order request dates were changed to an unsuitable date with the acceptance email. Phoned them last Wed, agreed 20th for install, and just to confirm, V+ away, TiVo in. No, the CS said, keep the V+ for a different room. But that will cost an extra £6.50, I said. No, I think we can waive that. But several transfers later, couldn't be confirmed. Please phone us back nearer the install date.
Today, conflicting info: yes you can have it, but only if we phone you as it's a surprise! (but I'll be at work tomorrow, won't be able to receive a phone call.) Then to a different department: no, you can't get that offer, it was only a special to random customers in March.

I don't have a strong need for the extra V+, and so I wouldn't want to pay £6.50 extra, but I would regret missing out if there is the chance to keep it free.

Derek

Re: General TiVo Discussion Part 2
 

Tivo installed today, V+ moved to a different room... and the V+ features have been disabled on it! If I wanted to lose the V+ functionality on it I'd have said so, moving it to a different room = move it to another room, not cripple the thing.

Will be phoning up first thing tomorrow morning to try to get that sorted.

Re: General TiVo Discussion Part 2
 

I would give them a call now as this seems to be disgraceful.

Re: General TiVo Discussion Part 2
 

I figure there's more chance of getting through to England in the morning, I really can't be bothered trying to explain the situation to offshore.

Re: General TiVo Discussion Part 2
 

True that is your choice:)

Re: General TiVo Discussion Part 2
 

No HD channels on there either! :mad: