Re: The energy crisis
 

It is normal. Calculations are instant. Sometimes the gas shows as pending till new values are issued. Bills are issued as soon as both calculations are made so you will get one soon

Re: The energy crisis
 

But the payment will still be taken on my DD date based on whatever meter reading I pay before that?

Pretty confused over this.

And what's this spinning thingy game, is there a catch if I win something?

Re: The energy crisis
 

My Bulb account is still active.
Although I'm no longer with them, they still need to do my final bill.

Re: The energy crisis
 

Don't worry you'll never win anything on the 'spinning thingy game' ;)

Re: The energy crisis
 

yes
if you look Octopus will allow you to set your own DD date and amount but it should all match up with what it was before

---------- Post added at 19:58 ---------- Previous post was at 19:57 ----------

you never know your luck hahaha

Re: The energy crisis
 

I've been with Octopus for 3 years and have done the spinning thingy every month and have never won.

Don't forget to spin the wheel for both gas and electricy accounts and get your consolation prize of silly errr I mean interesting QI titbits. :D

Re: The energy crisis
 

They said I could spin it again if I got a smart meter.......it's a big no from me! Lol

---------- Post added at 20:04 ---------- Previous post was at 20:00 ----------

Thx.

Re: The energy crisis
 

I was going to say it be hard as its nigh impossible to get a GP appointment, but what you quoted sounds like they going to reach out.

--

Regarding Octopus tracker, Seems Octopus are a little uncomfortable with the flood of interest in the tariff or they having to manually change people over, is now a 6 month waiting list, with 50 been processed a day.

Re: The energy crisis
 

My Bulb statements are now available on my Octopus account.

Re: The energy crisis
 

After almost 8 months in our new house, Scottish Power’s new build team have finally woken up and opened us an account. I’m about to log in for the first time and see what we owe them. And as soon as I’ve paid it I’m transferring us to Octopus. No way am I staying with a company with customer service this awful.

Re: The energy crisis
 

You will be well set with Octopus. I called CS the other week and I could understand who answered and they were very helpful. If the cap rises in April I will jump on the tracker too

---------- Post added at 11:04 ---------- Previous post was at 11:02 ----------

By the time it is all in place it will be warm again

well that sucks and blows my plans. They are now saying you have to have a Smart Meter too which you did not have to before. Damn procrastinating. i was gonna call and switch Monday before the site changed

Re: The energy crisis
 

They certainly couldn’t be worse. Scottish Power actively works to keep you off the phone lines, actively tries to prevent you talking to a human via web chat (they give you generic bot-generated answers and then close the chat - don’t even give you a chance to follow up) and when you do finally find your way in to the human-monitored section of the web chat you wait 15 minutes for someone offshore to read your issue and tell you they can’t help. Scottish Power is utterly dreadful.

---------- Post added at 12:11 ---------- Previous post was at 11:35 ----------

Does anyone know how Octopus manages solar panel payments? I thought there was a tariff with automatic export readings taken from a smart meter but they haven’t asked me about my panels during sign-up.

Re: The energy crisis
 

they posted this on Twitter this morning

https://octopus.energy/smart/flux/

---------- Post added at 12:30 ---------- Previous post was at 12:27 ----------

They also have this

https://octopus.energy/outgoing/

Re: The energy crisis
 

Thanks … I did eventually find the details for Outgoing though they don’t make it at all obvious during sign up that this is even an option. Not great for new build buyers who haven’t made a conscious decision to install solar panels and may not know what they need to do in order to benefit from them.

Anyway, I have signed up, and now I’m going through the rigmarole of the meters not being on the national database. No doubt this is something to do with the utter incompetence of Scottish Power, who with any luck I will be free of in a week’s time. I have sent photos of the meters to Octopus. Once the account is active I will action the switch to the Octopus Outgoing tariff and finally start getting paid for what I’m generating. Or at least, I’ll be ready to start getting paid once I have excess … at this time of year we have discovered it is best to time appliances like the dishwasher to operate from late morning to early afternoon and just use the solar power ourselves.

Re: The energy crisis
 

Glad you are sorted