Originally Posted by RB2004 (Post 35874224)

True but in saying that, I once unplugged one while moving the room around... then when plugged back in again it wouldn't work any more.

Originally Posted by heero_yuy (Post 35874267)

My VHD box has thrown a wobbly several times by getting stuck in the low power standby mode (red symbol only) It had to be unplugged for over a minute to get it to wake up again. Normally never put it in this mode.

Originally Posted by spiderplant (Post 35874273)

That's a well-known software fault on the V-HD. There's no fix for it.

It needs a long mains reset because it will run for about 30 seconds on the power stored in the power supply capacitors. If you pull the power lead out of the back of the V-HD instead, it'll reset much quicker.

Originally Posted by Ultimate.Conj (Post 35874150)

They didn't give you a Manned Installation credit..

Originally Posted by RichardCoulter (Post 35874203)

Oh yes, VM are very good at agreeing to something and not doing it.

When it doesn't happen, you are made out to be a liar as "there's no notes on the account to verify what you are saying".

So a member of staff agrees to do something, doesn't do it or make any notes and then you are effectively called a liar.

I had this the other day about a refer a friend incentive from five years ago.

The Indian call centre told me that it had finally been sorted out, yet when I rang to see where the credit was, well....you can guess the rest.

This is the second time that i've referred a friend and the second time that i've had a problem taking years to resolve. I won't be doing it again and urge others not to bother.

They seem to take on the new customer and then not want to pay the incentive.



This goes directly against the WEEE directive:

http://www.hse.gov.uk/waste/waste-electrical.htm

There are plenty of places that will recycle old electrical equipment if you wish to do so.



IIRC this 'activation fee' nonsense started when mobile phone companies started doing it.

Sky then cottoned on, followed by Virgin Media.

It's simply a way to extract money for nothing from customers.

Originally Posted by mackemsrule (Post 35874278)

Phoned them back up today and spoke to someone else, she said the price was correct. I mentioned that others had only paid £64 after having manned install credit applied but she said I'd already got £50 credit for the box being on XL tv to take it from £99 to £49 and it was £40 install and £14.99 activation she went off to check and came back and said that was the correct price

Originally Posted by Ultimate.Conj (Post 35874279)

S
Not sure what has happened there then mate. Mine and a few others here had their manned installed credited.

I'm on VIP package, not sure if you are on same package on not, but that could be a factor...Just a guess though

Originally Posted by passingbat (Post 35874264)

Just ordered; install on the 19th December. It's a straight swap for my Tivo. I had to move to the new equivalent of M+, but by tweaking my services a bit, saved £4.50 on what I was previously paying. Still getting 100 meg BB and unlimited phone.


They will replace my 1st gen Soperhub, which is in the bedroom, but not move it, as I have Ethernet going to the lounge, which worked perfectly with MRS when I had two Tivos.

Originally Posted by mackemsrule (Post 35874284)

I'm on top TV package and 150mb Broadband, at least i'm getting a free upgrade to 200mb as well