Re: [Update] ALL 20>30Mb upgrade discussion
 

We stopped supplying the VMNG300 months ago and switched to the Superhub for all tiers 30Mb and above as they require Docsis 3 equipment.

I have been using a Superhub for 8 weeks without any issues on 30Mb and i have tried it with everything ticked and everything unticked in Services without any loss of service, slow pages or even loss of downloads, plus I have tried this with 7 different browsers all without issue.

The vast majority of customers have no issues with the Superhub and all you will ever see on any forum such as this is mainly complaints.

I am not saying that the are not any issues, just that the majority do not suffer any deterioration of their service that they can see or even notice on a day to day basis or thy would also be complaining.

As for emailing the CEO's office for a VMNG300, you would need a viable reason for them to send one plus any stock is finite.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Thanks pip, I suppose if it's as simple as sending an email then it's got to be worth a shot

Re: [Update] ALL 20>30Mb upgrade discussion
 

Ive had 4 superhubs it total and all reboot several times a day. Even when its just my iphone connected. The superhub is flawed and if anyone says otherwise has his head stuck in the sand!

Re: [Update] ALL 20>30Mb upgrade discussion
 

Makes sense really and if anyone will know it got to be someone working for Virgin, do you know a date for the patch which turns the super hub into a normal modem?

Thanks for your advice :)

Re: [Update] ALL 20>30Mb upgrade discussion
 

8 weeks with no issues I think says it all.

Also why are we not inundated with calls over the Superhub if you think the is a major issue, we get more calls over the changes to MyVirginmedia.

Re: [Update] ALL 20>30Mb upgrade discussion
 

I've had my superhub since October and not had any issues at all. So I don't think it is flawed at all. Some people have a few problems but not everyone does. My head is not stuck in the sand at all.

Re: [Update] ALL 20>30Mb upgrade discussion
 

When it comes to choosing between the opinion of "Support" on the end of a phone and a "Front Line" tech it should be obvious which one is taken more heed of.:D

https://www.cableforum.co.uk/images/...2011/04/52.jpg

Re: [Update] ALL 20>30Mb upgrade discussion
 

Not really as his job depends on us booking them for the customer problems as they do not go knocking on doors touting for business do they as we have to book a timeslot and in order to book a timeslot we need faults to book a timeslot for.https://www.cableforum.co.uk/images/local/2012/10/4.gifhttps://www.cableforum.co.uk/images/...2012/11/13.gif

Re: [Update] ALL 20>30Mb upgrade discussion
 

Techs dread to put them in! When we had the d-link I used to do a speedtest wirelessly proud as punch to show them 45meg. Now I show it wired and explain I cant help them with there wifi. Thats bad customer service but I cant do anything other than put it to 5ghz mode which means nothing else will work on it other than the dongle!

Re: [Update] ALL 20>30Mb upgrade discussion
 

I bet you never knew your job depended on support booking a fault for you to fix!

https://www.cableforum.co.uk/images/...2011/05/90.gif

That said at least your job is safe!!:D

https://www.cableforum.co.uk/images/...2011/04/50.png

Re: [Update] ALL 20>30Mb upgrade discussion
 

Unless they fix the hub then they wont need as many staff taking the calls! :)

Re: [Update] ALL 20>30Mb upgrade discussion
 

Installs are nothing to do with us but all fault bookings are done by Technical Support as otherwise you would have to go door to door in the hope of finding a fault.https://www.cableforum.co.uk/images/...2012/11/13.gif

---------- Post added at 11:51 ---------- Previous post was at 11:50 ----------

Wish we got as many calls as this thread says the are faults.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Aww no smiley this time :(

Re: [Update] ALL 20>30Mb upgrade discussion
 

At the risk of repeating myself.

https://www.cableforum.co.uk/images/...2011/04/52.jpg

Re: [Update] ALL 20>30Mb upgrade discussion
 

Not really more you guys to be honest just because you dislike people not complaining about the superhub you go and do that above.

Even Stephen has had one since October with no issue and I have tried everything you lot say causes issues without any problems, also unlike most of you I have also tested it using 7 different browsers with the same result no problem found.