Re: [Update] ALL 20>30Mb upgrade discussion
 

You wonm't be able to use your brother in laws.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Just out of interest how come?

Re: [Update] ALL 20>30Mb upgrade discussion
 

*if its still activated you wont be able to.

if its not activated, you shouldnt have a problem

---------- Post added at 20:05 ---------- Previous post was at 20:04 ----------

thats providing its the right modem!!

Re: [Update] ALL 20>30Mb upgrade discussion
 

When you say activated how do you mean? Its been in his loft for two months and he cancelled his virgin services.

Its the newer glossy black 30 - 50mb modem, so it may well work?

Is it worth a try or will virgin play up if I phone them up and ask them to have a go at installing it?

I just want rid of this superhub, its awful. Wish I stayed with my blue ambit 250 :)

Re: [Update] ALL 20>30Mb upgrade discussion
 

You can only use a modem issued to you by VM. As your brother in law is now with SKY then his modem will have been removed from VM's inventory.

Re: [Update] ALL 20>30Mb upgrade discussion
 

So this means it can not be re-activated by virgin and used again by a different user?

It was a long shot but it would have been nice if it would have worked and would have saved me some hassle.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Unfortunately VM won't do that.

Re: [Update] ALL 20>30Mb upgrade discussion
 

get an email to Neil Burkett. I'm sure the CEO office will have the power to re-add modems to the inventory.

Either way, the modem is the right one, the beautiful VMNG300!

Re: [Update] ALL 20>30Mb upgrade discussion
 

There is a chance the CEO's office can re-add devices to the list. They have been hoovering VMNG300's up so they must have a way to re-provision them to people.

Speak to them and mention that your friend has moved to sky so has that modem gathering dust. Offer to send it back to them (as they will be desperate for them) and you may make a friend and get it straight back :p

Re: [Update] ALL 20>30Mb upgrade discussion
 

VM will NOT re-enter any device into their inventory that has not been issued by them to the specific customer.

Notice I said they won't not that they can't.

No doubt Masque, Nopanic and Ben will come and confirm this but they won't tell you why it can't be done except perhaps the system won't allow it.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Computer says no.

Re: [Update] ALL 20>30Mb upgrade discussion
 

I guess it depends if the staff member trying it is limited to software scripts, ie they follow a wizard which blocks non issued modems been added, or if its someone higher up with direct low level access able to manually enter 'any' MAC code. Normally people cant have 2 MAC's on one account but it gets done.

Re: [Update] ALL 20>30Mb upgrade discussion
 

They will not put a modem from another account onto someone elses account so it would be a waste of time emailing them about it.

---------- Post added at 08:21 ---------- Previous post was at 08:16 ----------

It will be registered against the other account and therefore not allowed because if it was everyone would start buying modems from Ebay and start requesting them to be added to their accounts.

Also if you buy a second hand box of Ebay then you will be receiving stolen goods, because at all times the box remains the property of Virginmedia, also the box will not work as it cannot be added to your account, and its only use would be as an expensive doorstop.

---------- Post added at 08:21 ---------- Previous post was at 08:21 ----------

See above.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Message recieved and understood, stick with the super hub and forget the dream of a standalone modem

Since you work at virgin I will assume you have a pretty good idea what your talking about!

Its working at the moment so fingers crossed

Re: [Update] ALL 20>30Mb upgrade discussion
 

You can always email the CEO and request a VMNG300 if they have any left. This is the only dept that can send you one.

neil.berkett@virginmedia.co.uk