Originally Posted by mot12 (Post 35874094)

Wondering about activation fee's.

Why are there activation fee's. ? Why do they cost, what do they entail. ? Why does virgin need to charge them.

For new customers I can understand. But anyone else, obviously they are all ready "activated".

Originally Posted by Martin_D (Post 35874075)

Now paying £99.90 for my two V6's got them to drop the activation Fee


06 Dec Price Match Credit -£15.00

Originally Posted by Mythica (Post 35874078)

Just rang retentions to upgrade from old style VIP £144pm with TiVo and V+ to the new VIP £120pm with two TiVo's but changing them TiVo's to two V6's. Without asking she said the monthly cost would be £101.11 (was expecting £120, wonder why this is?) £14.99 installation charge and no charge for the boxes.

Originally Posted by Ultimate.Conj (Post 35874082)

I asked to confirm my order and this was the reply -

"Yes I can see that 2 V6 box is added with monthly charge of £122.28 with pro-rate charge of £6.34 and £14.99 activation fee and £49.95 V6 activation fee

With installation date 7/2/17 8am to 1pm"

Originally Posted by mot12 (Post 35874087)

I'm waiting to see what the order details say online tomorrow. I also bet self install will be available next month. They just want the extra cash right now of course. They know most people could easily do self install.

Originally Posted by Ultimate.Conj (Post 35874096)

I'll check again with them, just to be sure. I know it should be higher, but don't want to risk them putting the price up in case what they have told me in right and I'm getting two V6s installed for £64.94 lol

Originally Posted by Ultimate.Conj (Post 35874066)

The more I look at the price, the more i'm doubting it is two lol

1 x V6 @ £49.95 (top tier)
1 x Activate Fee @ £14.99

Totals £64.94....maybe I'm getting paranoid now lol

Originally Posted by Ddonald2016 (Post 35874097)

You guess is as good as mine, mobiles used to come with a connection charge

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Can you explain price match what

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I'd double check that, they won't give 2 new boxes for free, please checj

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The monthly rate don't seem to have any discounts

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No the install at £40 does get taken off the amount

Originally Posted by markliffen@googl (Post 35874104)

I know but to be honest don't think virgin are that generous . Even though I'm paying more I know I'm gwtting 2 boxes which is what I want. My luck would be the guy would turn up with 1

Originally Posted by Ultimate.Conj (Post 35874107)

My current VIP Package is £110.03

With Caller ID added and 2 x V6 boxes it will be £122. I have swapped out two VHDs boxes for 2 V6s so I guess the £10 is the difference in the monthly fees between the boxes.

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That's very true, let me ask again lol
Hahahaha been a crazy day today, guys

Originally Posted by mot12 (Post 35874094)

Wondering about activation fee's.

Why are there activation fee's. ? Why do they cost, what do they entail. ? Why does virgin need to charge them.

For new customers I can understand. But anyone else, obviously they are all ready "activated".

Originally Posted by markliffen@googl (Post 35874109)

Are you ringing retentions or the vs line I found retentions seem to be more use

Originally Posted by mot12 (Post 35874094)

For new customers I can understand. But anyone else, obviously they are all ready "activated".

Originally Posted by spiderplant (Post 35874113)

Even if you are an existing customer, people still need to do work to give you a new box: Answering your phone call; ordering the equipment; sending out a man in a van.... They all need paying.

Originally Posted by mot12 (Post 35874116)

I know that. ;) The specific use of "activation fee" seems odd though.

Basically all they are doing is sugar-coating it. Into a few separate sub categories and "buzzwords", activation fee.. installation e.t.c

It all sounds better to the customer spread out is the thought!

Of course, definitely not only virgin who does it. ;)

Originally Posted by markliffen@googl (Post 35874117)

Chargeable from 01 February 2017
Other fees, charges & credits
One-off charges & credits
Activation Fee £14.99
Free Manned Install £40.00CR
Manned Installation Charge £40.00
V6 Box Activation Credit £100.00CR
V6 Box Activation Fee £199.90
One-off charges & credits total £114.89
Other fees, charges & credits total* £114.89

This is what my new order looks like withbthe correct amount of boxes

Originally Posted by Ultimate.Conj (Post 35874111)

I've only used the online chat service, which is usually very good.
I'm at work so haven't been able to phone them, but I might give them a call when I get home.

Originally Posted by markliffen@googl (Post 35874120)

This is my new email order receipt with 2 v6 boxes


Chargeable from 01 February 2017
Other fees, charges & credits
One-off charges & credits
Activation Fee £14.99
Free Manned Install £40.00CR
Manned Installation Charge £40.00
V6 Box Activation Credit £100.00CR
V6 Box Activation Fee £199.90
One-off charges & credits total £114.89
Other fees, charges & credits total* £114.89

Originally Posted by Mythica (Post 35874123)

Does this show one V6 box or two? I believe it shows two but only being charged for one?

V.I.P Bundle

Talk More Anytime

Call Barring

Full House TV (XL)

Additional V Box

Virgin TV V6 Box, powered by TiVo

VIVID 200 Optical Fibre

Bundle charges total £57.00 Promotional offer(s)

12 month TV & BB discount

Promotional offer(s) total £23.62CR Phone line rental

Line Rental

Phone line rental total £19.00 Premium add-ons

Sky Sports and Cinema Collection

Sky Sports HD Pack

Premium add-ons total £46.25 New monthly package total* £98.63 Chargeable from 05 January 2017 Other fees, charges & credits

One-off charges & credits

Virgin V6 Activation Fee £0.00 Activation Fee £14.99 Manned Installation Credit £40.00CR Manned Installation Charge £40.00 V6 Box Activation Credit £50.00CR V6 Box Activation Fee £99.95 One-off charges & credits total £64.94 Other fees, charges & credits total* £64.94 *Prices correct as at today's date.

Originally Posted by Mythica (Post 35874123)

Does this show one V6 box or two? I believe it shows two but only being charged for one?

V.I.P Bundle

Talk More Anytime

Call Barring

Full House TV (XL)

Additional V Box

Virgin TV V6 Box, powered by TiVo

VIVID 200 Optical Fibre


No that is exactly how my wrong order was. That is for one box only. The discount before adjustments needs to be 100 pound as in mine posted above ypurs

Bundle charges total £57.00 Promotional offer(s)

12 month TV & BB discount

Promotional offer(s) total £23.62CR Phone line rental

Line Rental

Phone line rental total £19.00 Premium add-ons

Sky Sports and Cinema Collection

Sky Sports HD Pack

Premium add-ons total £46.25 New monthly package total* £98.63 Chargeable from 05 January 2017 Other fees, charges & credits

One-off charges & credits

Virgin V6 Activation Fee £0.00 Activation Fee £14.99 Manned Installation Credit £40.00CR Manned Installation Charge £40.00 V6 Box Activation Credit £50.00CR V6 Box Activation Fee £99.95 One-off charges & credits total £64.94 Other fees, charges & credits total* £64.94 *Prices correct as at today's date.

Originally Posted by Ddonald2016 (Post 35874118)

I agree all this Putting it into categories thing makes it seem smaller than what it is

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That seems totally accuaratev