Cable Forum - Tivo V6 Virgin Media V6 - Powered by TiVo(new STB)

I have not received a confirmation email yet and it was 10.30 this morning when I placed the order, but online at My Virgin Media account I clicked my orders and it is confirmed there.

Re the price, my package also went up £5.00, but I think that is because we had a no charge on our V+ box which is now going.
Cheers
Kath

Same here Kath. I've not received an email, but it its there on My Orders.

Just as I posted that my email confirmation came through lol
Definitely £64.94 for both

vincerooney

06-12-2016 14:41

Re: Virgin Media V6 - Powered by TiVo(new STB)

What's the best way to contact people? Chat or phone?

Just to confirm my package shouldn't go up if I'm swapping a TiVo for a v6?

It's just the 49 quid installation and 14 activation ?

Ultimate.Conj

06-12-2016 14:49

Re: Virgin Media V6 - Powered by TiVo(new STB)

Quote:

Originally Posted by vincerooney (Post 35874049)

What's the best way to contact people? Chat or phone?

Just to confirm my package shouldn't go up if I'm swapping a TiVo for a v6?

It's just the 49 quid installation and 14 activation ?

I contacted them through the online chat as I'm at work lol

If you're swapping the Tivo for V6, it shouldn't go up, but looks like it might do by a fiver.

adzzzbatch

06-12-2016 14:50

Re: Virgin Media V6 - Powered by TiVo(new STB)

I'm a little disappointed that not more customers have been contacted by Virgin Media offering the upgrade. I registered this households interest fairly early on and I'm not saying that makes us "entitled" to get a V6, just that it would be nice if VM acknowledged more customers loyalty especially as there are a lot of us that pay £135-£140+ per month.

Ultimate.Conj

06-12-2016 14:52

Re: Virgin Media V6 - Powered by TiVo(new STB)

Quote:

Originally Posted by vincerooney (Post 35874049)

What's the best way to contact people? Chat or phone?

Just to confirm my package shouldn't go up if I'm swapping a TiVo for a v6?

It's just the 49 quid installation and 14 activation ?

Quote:

Originally Posted by adzzzbatch (Post 35874053)

I was paying nearly £140 a month mate, I had a word with them using the online chat service and they changed me to the VIP Package from the old top tier package and it went down to £108 a month.

Now I've added Caller ID and couple of V6s, its back up to £122 lol

vincerooney

06-12-2016 14:52

Re: Virgin Media V6 - Powered by TiVo(new STB)

Quote:

Originally Posted by Ultimate.Conj (Post 35874054)

Manned installation charge? Ahh can I do it for free?

Ultimate.Conj

06-12-2016 15:00

Re: Virgin Media V6 - Powered by TiVo(new STB)

Quote:

Originally Posted by vincerooney (Post 35874056)

Manned installation charge? Ahh can I do it for free?

I'm not sure mate, they didn't give me the option.

It can't be that difficult to set up.
I will be moving some boxes around the house, but they going to placed where the VHD boxes are at the moment. This will mean the guy doesn't have to mess around drilling holes or sorting out cable because it's already there :-)

I told VM I didn't want the VHD boxes anymore and should I return them to the engineer. The answer I got was no, just bin them lol

BenMcr

06-12-2016 15:01

Re: Virgin Media V6 - Powered by TiVo(new STB)

Everyone currently gets a 'free' manned install as Quickstart is not currently available for V6.

So you will only be charged the £14.99 order activation fee plus the appropriate V6 activation fee for your V6 and package choices.

Once Quickstart is available for V6 and it's offered, if you choose a manned install instead then you'll be charged an additional £40.

markliffen@googl

06-12-2016 15:05

Re: Virgin Media V6 - Powered by TiVo(new STB)

Quote:

Originally Posted by Ultimate.Conj (Post 35874048)

Same here Kath. I've not received an email, but it its there on My Orders.

Just as I posted that my email confirmation came through lol
Definitely £64.94 for both

Nice one fingers crossed all goes to plan and we get 2 x now

Kabaal

06-12-2016 15:07

Re: Virgin Media V6 - Powered by TiVo(new STB)

I think i'll wait until the next price rise in a few months that triggers us being able to cancel. It'll probably be free by then.

Rob King

06-12-2016 15:13

Re: Virgin Media V6 - Powered by TiVo(new STB)

i rang Virgin this morning to get a V6 bos they said i can get one in Jan 2017 but would have to pay £64 they told me retentions would offer the same price so they been instructed so no need to ring them they said

Ultimate.Conj

06-12-2016 15:16

Re: Virgin Media V6 - Powered by TiVo(new STB)

Quote:

Originally Posted by markliffen@googl (Post 35874061)

Nice one fingers crossed all goes to plan and we get 2 x now

The more I look at the price, the more i'm doubting it is two lol

1 x V6 @ £49.95 (top tier)
1 x Activate Fee @ £14.99

Totals £64.94....maybe I'm getting paranoid now lol

BenMcr

06-12-2016 15:19

Re: Virgin Media V6 - Powered by TiVo(new STB)

Looking at your post above, it does only look like one to me.

It would be £99.90 for the V6 fees if you'd been charged 2 x £49.95 before any discounts or credits.

Ultimate.Conj

06-12-2016 15:20

Re: Virgin Media V6 - Powered by TiVo(new STB)

Quote:

Originally Posted by BenMcr (Post 35874069)

Looking at your post above, it does only look like one to me.

It would be £99.90 for the V6 fees if you'd been charged 2 x £49.95 before any discounts or credits.

That's what I'm thinking, I might get in contact to confirm. At least then I know what's going on lol

markliffen@googl

06-12-2016 15:24

Re: Virgin Media V6 - Powered by TiVo(new STB)

Quote:

Originally Posted by Ultimate.Conj (Post 35874054)

This is from my confirmation email

One-off charges & credits

Activation Fee £14.99
Manned Installation Credit £40.00CR
Manned Installation Charge £40.00
V6 Box Activation Credit £50.00CR
V6 Box Activation Fee £99.95
One-off charges & credits total £64.94

Other fees, charges & credits total* £64.94

---------- Post added at 13:52 ---------- Previous post was at 13:50 ----------

That's all the same as mine just hoping that it isn't a mistake and only one v6 on there but guess we will soon see

I was paying nearly £140 a month mate, I had a word with them using the online chat service and they changed me to the VIP Package from the old top tier package and it went down to £108 a month.

Now I've added Caller ID and couple of V6s, its back up to £122 lol

---------- Post added at 14:23 ---------- Previous post was at 14:21 ----------

Quote:

Originally Posted by Ultimate.Conj (Post 35874066)

The more I look at the price, the more i'm doubting it is two lol

1 x V6 @ £49.95 (top tier)
1 x Activate Fee @ £14.99

Totals £64.94....maybe I'm getting paranoid now lol

I'm thinking the same m8 but I've called loads of times and been told it's 2x boxes by all. So not sure what else I can do ?

---------- Post added at 14:24 ---------- Previous post was at 14:23 ----------

Quote:

Originally Posted by Ultimate.Conj (Post 35874070)

That's what I'm thinking, I might get in contact to confirm. At least then I know what's going on lol

Let me know what's said please

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