Re: ya gotta be kidding we have to pay to report a fault ???????????????????????????????????
 

Woo! you found the Caps lock!

Re: ya gotta be kidding we have to pay to report a fault ???????????????????????????????????
 

The Cable modem tech sup was an 0845 number for ages

Re: ya gotta be kidding we have to pay to report a fault ???????????????????????????????????
 

Yeh remember when you have to phone this number please ask Mummy or Daddy's permission.

:D

Re: ya gotta be kidding we have to pay to report a fault ???????????????????????????????????
 

When I had a problem with my cable modem last November, I phoned the CS number (0800 052 2000). One of the options was to report a fault with a cable modem. AFAIK I wasn't charged for the call.

Re: ya gotta be kidding we have to pay to report a fault ???????????????????????????????????
 

yeah but 150 worked and still works, if that goes its gonna be considered a change from freephone to national rate.

Re: [Merged] Tech Support to be charged at 0871 rate from 8 May
 

150 hasn't worked in some areas for some time, it didn't work at my old house, however 0800 052 2000 did.

Re: [Merged] Tech Support to be charged at 0871 rate from 8 May
 

odd, I rang the 0800 today and their is a message say use 0845 number which works. But 150 is still working.

Re: ya gotta be kidding we have to pay to report a fault ???????????????????????????????????
 

Unless you dialled 150 and picked an option for TS :)


Well, I think EVERYONE here should send an email to them and complain. Why should we pay for the problems They cause.

After all we dont ring them unless there is a problem. So if my cable modem breaks down, I now have to pay to get them to fix it. Or if they over charge me on my bill, I have to pay to get them to correct it !

NO WAY !

Re: [Merged] Tech Support to be charged at 0871 rate from 8 May
 

I'm happy to pay for the phone call to CS if the problem is caused by me.
At the moment, the Bromley area seems to be affected where there is no sound for BBC1 on Channel 1 - the 92x variants are OK.
Ntl don't have a web-page to publish TV faults* and appear willing to cream money from customers reporting a major fault with their service - in this case I think the call should be free (even if it means Ntl refund you the cost of the call).

*Any mod or or someone with contacts in Ntl - how difficult would it be to achieve this? It's done for BB faults - bl00dy annoying to find something wrong with tele and you know CS is shut after 8...

<<edit: should have read "where there is no sound...">>

Re: [Merged] Tech Support to be charged at 0871 rate from 8 May
 

A web page for known TV faults is currently being considered, but given the current merger-related turmoil, don't expect it anytime soon!

Re: [Merged] Tech Support to be charged at 0871 rate from 8 May
 

So much turmoil that they decide to charge through the nose for there mistakes/incapabilities!

Still, nice little earner to keep the shareholders happy eh :(

Re: [Merged] Tech Support to be charged at 0871 rate from 8 May
 

NTL.....I`ve had it with you.
Its bad enough I have to sit on hold for up to 40 mins to report a problem with billing, lack of tv and phone service, and broadband problems. Of which I`d estimate spending at least 8 hours on the phone over the last year just to maintain the services I pay for.
Lucky me, I am now to pay for the pleasure as well.

Robbery and there`s no other word for it!.......BT and Sky here I come.

Re: [Merged] Tech Support to be charged at 0871 rate from 8 May
 

ntl seem to be moving into top gear. I phoned tech support this afternoon to find out what had happened to my broadband connection (Bromley down again, apparently) and have just received an email from ntl mentioning my call and giving the new numbers.

PS Isn't it amazing how some young girl in India knows exactly what is happening in Bromley. :)

Re: [Merged] Tech Support to be charged at 0871 rate from 8 May
 

As amazing as it is that some young bloke in Swansea knows about issues in Bromley too...

Ahhh the wonders of the interweb-thingy. :p:

Re: [Merged] Tech Support to be charged at 0871 rate from 8 May
 

Oh well! as I said in another thread this is another reason to dump NTL all together and move to SKY/BT