Re: 500mb Question
 

Can you remind me where this is?
I've had a look and under admin/info there's nothing.
I've just moved across to the ultimate ooomph so I want to check to see when the 500 kicks in
thanks

Re: 500mb Question
 

On the sign in page of your hub under router status top right.

Re: 500mb Question
 

Tools/Network Status/Configuration.

Re: 500mb Question
 

We just got back from a 2-week holiday in Keffalania. I'm so impressed with the unlimited mobile data sim element of the 500Mb Ooomph package.

As expected, our WiFi access was typically limited for a location on Keffalania, but we had excellent 4G over the whole Island, unless we were in a cave or below a cliff with no view of the 4G transmitters. Download speed was up to 50Mb and never below 20Mb. Upstream was between 5Mb and 12Mb. The connection in speed tests appeared to be routed to VM in the UK. Does this explain why my access to bandwidth was so good?

The best bit was the unlimited data feature. I set my Galaxy S10+ to be a mobile hotspot. This was accessed by my wife's phone, our 18-year old twins' phones and a laptop. Data usage throughout the holiday was 187.2Gb, due mostly to photo transfers and the twins steaming video, via Amazon, Netflix and YouTube. Fantastic! Not a penny to pay and no breaks in service as we travelled around the island. The only drawback was that my phone needed to be near the twins or there was hell to pay!

We're crossing fingers that our data roaming rights throughout the EU do not cease after midnight 31st October!

Re: 500mb Question
 

I'm sure you're only supposed to use around 11Gb while roaming. Something to do with fair usage.

https://store.virginmedia.com/FUP-Calculator.html

You use £27 for the unlimited sim I believe, giving you 11.60GB to use. I'd check your bill.

Re: 500mb Question
 

I think you may be in for a bit of a shock.

Re: 500mb Question
 

He maybe ok if he hasn't disabled his cap, but there is no way i would have risked using my data abroad like that!!! Maybe a shocking bill coming.

https://www.virginmedia.com/content/...ide-280619.pdf

Re: 500mb Question
 

I already checked. No charges, either on a daily basis or for the whole period from 1st August to 15th August whilst we were away.

Here's a snapshot from a typical day whilst in Keffalonia. I make that over 11Gb just for that part of one day.

Attachment 28001

Now multiply that up by 14 whole days! My billing cycle ends on 12th August. There is no charge for data for the month until that date. No charges accrued since then. Is it not possible that unlimited SIM actually means unlimited SIM?

Re: 500mb Question
 

I'm no expert on this, someone who works for Virgin should be able to clarify but it isn't unlimited for roaming.

Re: 500mb Question
 

Given that Keffalania is in Greece and that Greece is in the EU and is therefore one of those countries where you can "Roam like Home" then it appears to be genuinely unlimited. I can use unlimited data at home, so can use unlimited data anywhere in the EU. Normal data costs and limits don't apply.

https://www.virginmedia.com/help/vir...-roaming-costs

Re: 500mb Question
 

According to that document it's £4.65 per GB above the 14.18 GB fair use.
I remember the last time I was abroad, I didn't get my bill for the roaming (before they had 'free' EU roaming) until the month after as they have to confirm the data usage with the foreign provider.

If that's the case.... <gulp>

---------- Post added at 17:06 ---------- Previous post was at 17:03 ----------

Thanks Snoopz and heero_yuy.

Found it now, config has been updated but yes, you've guessed it, it's actually no better of slower than my original M350. Oh well, I'm now paying less than I was before so can't complain.

Re: 500mb Question
 

Fair usage policy applies, it's not unlimited while roaming. The calculation was at £27pm (how much the unlimited sim cost) worked out at you can use 11.60GB while roaming.

Re: 500mb Question
 

Was your SIM unlimited as in those you get with the Oomph deal?

At home I roam with unlimited Sim data. In Greece I roamed like at home, like it says on the tin. I checked the fair use policy. It says nothing about unlimited SIM cards.

https://www.virginmedia.com/content/...conditions.pdf

Re: 500mb Question
 

I've already linked this to you, I'm trying to help, if you don't want to listen then that's up to you.

https://store.virginmedia.com/FUP-Calculator.html

Re: 500mb Question
 

That was my first port of call! I listened. It doesn't apply in a sensible way.

I entered my details. My fair use amount is 0Mb. As I keep saying I have an unlimited SIM. My Virgin Mobile plan costs £0.00. It is subsumed within the cost of my Oomph package. That nominal £27.00 you suggested I apply doesn't work if there is an "I have Unlimited Data" box to check.

Attachment 28002

Attachment 28003