re: Virgin Media 70, 100 & 200 Mb Upgrades
 

I'm a little confused why you haven't asked them to fix the fault.

re: Virgin Media 70, 100 & 200 Mb Upgrades
 

Because VM told me there wasn't one?

re: Virgin Media 70, 100 & 200 Mb Upgrades
 

Problem is, most people are not like you.

re: Virgin Media 70, 100 & 200 Mb Upgrades
 

Well it's your money, I guess.

re: Virgin Media 70, 100 & 200 Mb Upgrades
 

Perhaps they think the PEBKAC

re: Virgin Media 70, 100 & 200 Mb Upgrades
 

What was their reasoning for your slow speeds, then? There's obviously an issue, Virgin saying the fault isn't with them doesn't mean they can't help you determine where it is. Have you done a wired speed test?

re: Virgin Media 70, 100 & 200 Mb Upgrades
 

If there was no fault showing on the system they would have offered to have an engineer come out and look.

re: Virgin Media 70, 100 & 200 Mb Upgrades
 

That's not true. They only send an engineer out when they've identified the fault. The engineer can't do anything unless he has a fault.

However, they would go through diagnostics to determine the actual cause of the issue - which it doesn't sound like has been done.

re: Virgin Media 70, 100 & 200 Mb Upgrades
 

Did you try connecting your computer directly to the Superhub via ethernet cable and testing like that?

---------- Post added at 17:39 ---------- Previous post was at 17:24 ----------

1.334 Gbit before overheads, with a full downstream channel set.

re: Virgin Media 70, 100 & 200 Mb Upgrades
 

This new hardware trial, any change its 24 channel down hardware? I looked at liberty group and unless I read wrong info 16 down is the max channel hardware there using across the globe?

re: Virgin Media 70, 100 & 200 Mb Upgrades
 

Sure on that?

UPC Romania provide the Hitron CGNv4.

A couple of others provide 24 downstream kit too. UPC Cablecom sell 500Mb via their Horizon STB.

re: Virgin Media 70, 100 & 200 Mb Upgrades
 

Going by the trials in Cardiff that may not be the case. At least, not in all areas.

Max Traffic Rate 337920000 bps
Max Traffic Burst 42600 bytes

Max Traffic Rate 21504000 bps
Max Traffic Burst 16320 bytes

[img]Download Failed (1)[/img]

FTTC Infinity delivers at most 19Mb of usable upload in my experience. The Virgin product will deliver slightly over 20.

re: Virgin Media 70, 100 & 200 Mb Upgrades
 

Wasn't asked to do that, but the comparison I gave earlier is valid, wireless to the sh-2 versus wireless to the Galaxy S5.

The phone is 6x faster.

I don't know enough to tell them they must be wrong

---------- Post added at 01:04 ---------- Previous post was at 01:03 ----------

Had to look that one up. Ho Ho


So anyway, sorry for hijacking the thread, getting back to topic (sort of) my original original point was it's a bit pointless announcing another round of speed upgrades when the last set announced what, nigh on 2 years ago, STILL hasn't been fully rolled out as my earlier screen cap showed.

re: Virgin Media 70, 100 & 200 Mb Upgrades
 

That's actually not a valid comparison, though. Wireless is such a wildcard that it's nearly impossible to make any conclusions from that test. There's a lot you can do to tweak and configure your wireless in order to improve speeds, however what people are getting at is that it's pointless to do so until you're sure that wireless is a problem.

Plug an ethernet cable into your shub and temporarily disable wireless (push the button on the front of the hub if you need), then do a speed test. If you get full speed, wireless is the problem and we can do something about that. If you're still seeing your slow speeds, you've got something to tell Virgin who can take a more thorough look.

There's no point in suffering with a shoddy service. Spending 20mins doing proper diagnostics can likely resolve your issue and give you full speed.

Yeah but for how long before it gets STM'd? :P

re: Virgin Media 70, 100 & 200 Mb Upgrades
 

If I'm reading my config correctly on BT Infinity, the 19Mb is a capped figure.
The upload attainable rate on my line is 29.9Mb, but the set rate is 20Mb.