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-   -   TiVo : Is the TiVo charge now £3 per month on all TV packs? (https://www.cableforum.uk/board/showthread.php?t=33679205)

devilincarnate 04-07-2011 19:38
Re: Is the TiVo charge now £3 per month on all TV packs?
 
I can understand that people are dismayed by this.

But it seems like when you buy something (lets say a TV)? You pay £600 for the TV from the store and then 1 month later you see the exact same one for £500 in the same store? They would not be happy if you went in and asked for a refund for the difference in price?

Most people would have guessed that the price of the box was going to drop? So they should have waited for the price to drop.

muppetman11 04-07-2011 19:52
Re: Is the TiVo charge now £3 per month on all TV packs?
 
Quote:
Originally Posted by devilincarnate (Post 35268219)
I can understand that people are dismayed by this.

But it seems like when you buy something (lets say a TV)? You pay £600 for the TV from the store and then 1 month later you see the exact same one for £500 in the same store? They would not be happy if you went in and asked for a refund for the difference in price?

Most people would have guessed that the price of the box was going to drop? So they should have waited for the price to drop.
Easy to say when you get one free :D

devilincarnate 04-07-2011 19:57
Re: Is the TiVo charge now £3 per month on all TV packs?
 
Quote:
Originally Posted by muppetman11 (Post 35268224)
Easy to say when you get one free :D
Even if I did pay for it I would just put it down to been too eager to get one and that I have just had to pay over the odds for my eagerness?

As I stated at the beginning of my previous post I can see why people are dismayed by what has happened, But I would have just put it down to been eager to get one. If they feel that strongly about it give VM a call?

muppetman11 04-07-2011 19:59
Re: Is the TiVo charge now £3 per month on all TV packs?
 
Quote:
Originally Posted by devilincarnate (Post 35268227)
Even if I did pay for it I would just put it down to been too eager to get one and that I have just had to pay over the odds for my eagerness?

As I stated at the beginning of my previous post I can see why people are dismayed by what has happened, But I would have just put it down to been eager to get one. If they feel that strongly about it give VM a call?
I'm only pulling your leg pal ;)

telegramsam 04-07-2011 20:02
Re: Is the TiVo charge now £3 per month on all TV packs?
 
Quote:
Originally Posted by TheDon (Post 35268151)
Or you know, maybe people can do both?

I didn't realise it was an either/or choice and that by complaining I'd have to agree to an NDA to not post about it on community forums as well.
Yes of course you can do both! I didn`t mean you shouldn`t complain! All I was saying was don`t JUST moan on forums without doing something else.

denphone 05-07-2011 06:54
Re: Is the TiVo charge now £3 per month on all TV packs?
 
Quote:
Originally Posted by Chad (Post 35268088)
Got to agree with The Don. People who signed up for TiVo from the beginning beleived they were getting a good deal, and would be paying less than new customers. The main complaint from early adopters of TiVo appears to be more to do with deception from Virgin more than aything else.

Another PR shambles from Virgin. My favourite throughout this campaign was the Dear Dean e-mail .... priceless.
Yes that was a truly wonderful cock-up.

blackthorn 05-07-2011 12:36
Re: Is the TiVo charge now £3 per month on all TV packs?
 
Well I dont know whether I`m going to end up on some sort of blacklist or not but I sent an email to Vm this morning expressing my disappointment at the new lower charges after only a few weeks ago I paid £149. I didnt ask or demand anything I just expressed my feelings.
Within 2 hours they phoned me up and before I got to say anything the guy said that he had credited my account with £50.

clinteastman 05-07-2011 13:02
Re: Is the TiVo charge now £3 per month on all TV packs?
 
We all get the refund.

Quote:
Hi

As many of you will have seen, we have just launched the marketing campaign for Virgin Media TiVo. As part of this campaign we've decided to lower the price for the 1TB box to £99.95. We're conscious that the earliest buyers of this great product paid £149.95, which was an offer only available to existing Virgin Media XL TV customers at the time.

We want to ensure that those who bought TiVo early are not missing out on the more competitive price now available. We're therefore pleased to say that we'll be crediting all those customers who bought the 1TB box at £149.95 with the £50 difference. This will appear on your bill in the next two months. We'll be emailing all these customers shortly, to confirm this.

We hope that you'll continue to enjoy your TiVo experience, which we think is the best way to watch TV, ever!

Thanks for your support

Alex

Alex Green
Executive Director, Commercial, TV & Online
Virgin Media
http://community.virginmedia.com/t5/...p/586991#M8881

Chad 05-07-2011 13:56
Re: Is the TiVo charge now £3 per month on all TV packs?
 
Not bad from Virgin, only took them 2 days to resolve the problem. Whilst there are claims Virgin planned to do this all along, why leave it until hundreds complain before making the announcement? Surely Virgin should have made this announcement at the same time as the new prices were revealed?

Credit to Virgin for addressing the issue however when will they ever learn the value of communicating info to their customers up front? Hopefully one day Virgin will be on the same page as their customers.

alwaysabear 05-07-2011 14:10
Re: Is the TiVo charge now £3 per month on all TV packs?
 
Quote:
Originally Posted by Chad (Post 35268516)
Not bad from Virgin, only took them 2 days to resolve the problem. Whilst there are claims Virgin planned to do this all along, why leave it until hundreds complain before making the announcement? Surely Virgin should have made this announcement at the same time as the new prices were revealed?

Credit to Virgin for addressing the issue however when will they ever learn the value of communicating info to their customers up front? Hopefully one day Virgin will be on the same page as their customers.
That is a big problem for VM. They are not proactive! they could save themselves so much grief if they thought things through.

clinteastman 05-07-2011 14:15
Re: Is the TiVo charge now £3 per month on all TV packs?
 
Quote:
Originally Posted by alwaysabear (Post 35268521)
That is a big problem for VM. They are not proactive! they could save themselves so much grief if they thought things through.
I have just had the CEO's office say exactly the same thing to me and apologise that they didn't inform early adopters of the credit at the same time as dropping the price.

fixerman 05-07-2011 14:23
Re: Is the TiVo charge now £3 per month on all TV packs?
 
Quote:
Originally Posted by clinteastman (Post 35268526)
I have just had the CEO's office say exactly the same thing to me and apologise that they didn't inform early adopters of the credit at the same time as dropping the price.
Did they always intend to give us early adopters a refund?:confused:

Of course they did!:redcard:

Stephen 05-07-2011 14:40
Re: Is the TiVo charge now £3 per month on all TV packs?
 
Quote:
Originally Posted by fixerman (Post 35268530)
Did they always intend to give us early adopters a refund?:confused:

Of course they did!:redcard:
They did actually.

pk1 05-07-2011 14:42
Re: Is the TiVo charge now £3 per month on all TV packs?
 
I got the offer of £149.95 + activation fee just for taking the Tivo service, i was not a TVXL customer, i only had brodband at the time.

So i won't expect a credit to my account or will i still be eligable?

DaBoz 05-07-2011 14:46
Re: Is the TiVo charge now £3 per month on all TV packs?
 
Quote:
Originally Posted by Stephen (Post 35268541)
They did actually.
You mean all that resentment could have been avoided... oops.


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