Re: Superhub Firmware Beta Test
 

Pot = kettle if you ask me.

This is your idea of adding to a debate.

Re: Superhub Firmware Beta Test
 

Once again you show how little that you know about other posters as I have posted the CEO's email address on many an occasion when people are struggling to find it.

What I find annoying is people whose first reaction is to call or email the CEO's office in the first instance rather than following the normal process, these people should be told ring the relevant department first in order for the issue to be logged correctly on the system, and if this has not been done then they should be told to go down the correct channels to ensure that the is a history of their issue.

Re: Superhub Firmware Beta Test
 

yeah they would rather let money flow through their fingers like water.

Re: Superhub Firmware Beta Test
 

I agree with you that the CEO's office should be the line of last resort after trying every other option BUT.

It is only the CEO's office which will supply the VMNG300 as long as it is available and leaves no other option to get one other to contact them.

Sort of contradicts itself.

What also annoys me is staffers continually posting that "Mine's OK so there's nothing wrong with it" or "they're like hens teeth!" ad nauseum.

Re: Superhub Firmware Beta Test
 

The scary bit is they don't see anything wrong with the CEO having to do customer support!!!

Re: Superhub Firmware Beta Test
 

There you go again taring everyone with the same brush. If you have a problem with the way someone posts something have the guts to name the person instead of using a catch all post ;)

Flipant remarks and your the master of them.

Re: Superhub Firmware Beta Test
 

The scary thing is that you think he does....:D

It will be his support staff, not him.

Re: Superhub Firmware Beta Test
 

Exactly what customer support do you mean as I can already guess that you are wrong again but will be interested to see how you answer that.

Re: Superhub Firmware Beta Test
 

Yeah, should have said CEO's office

Re: Superhub Firmware Beta Test
 

CEO complaints are meant to be a last resort when every other option has been exhausted however some people on here seem to be contacting the CEO office as a first option just because they don't like the superhub.

Re: Superhub Firmware Beta Test
 

Those people should be kicked back to technical support so that any issues can be officially logged with evidence and anyone trying to avoid the process should be told if the is no evidence trail then no one can help until it exists.

This kind of attitude is unfair as it hogs up resources that could be helping other customers with more serious issues.

Re: Superhub Firmware Beta Test
 

Even then they dont like dealing with the public. During the what is now well documented Motorola BSR problem the usual guy i was dealing with was on holiday and i recieved an email from a college of his asking to contact him. I telephoned and was told he was unavailable and he would ring me back. I then recieved a call back from what turned out to be the guy in the CEO office that deals with people who owe lot of money and legal disputes and so on and he was very rude and wouldnt listen to the fact that it was an ongoing issue and i had been asked to contact all he told me that i was a nusence and if i didnt like the service to go elsewhere at which point i lost my temper and threatened to break his nose and as u can imagine it went down hill from there. He refused outright to listen to why i was ringing and i had been asked to etc.

Re: Superhub Firmware Beta Test
 

If offshore weren't so shockingly useless the CEO's office would probably be a quiet place.

Re: Superhub Firmware Beta Test
 

i think VM should have closed their offshore call centres instead of their UK one

Re: Superhub Firmware Beta Test
 

VM haven't closed their UK call centres though.