Cable Forum - [Update] ALL 20>30Mb upgrade discussion

All I can say is wait, if there were a new service tier coming out VM staff would not be able to give details until the official release ..

but VM are constantly looking to improve the network and the services :)

The only information available was in the webpage that has been taken down so everything once again is supposition until such time as an official press release is forthcoming.

indie1982

19-01-2011 16:55

Re: 20 Mb/s to 30Mb/s free upgrade

If you tinker with the VM website you can order the 30Mb upgrade. Just got an email confirmation, will see if I hear anything...

muppetman11

19-01-2011 17:11

Re: 20 Mb/s to 30Mb/s free upgrade

Bit of a cock up all this very amateurish from a big company.

---------- Post added at 16:09 ---------- Previous post was at 16:03 ----------

I expect an announcement tomorrow , Virgin tend to do a lot of press releases Thursday.

---------- Post added at 16:11 ---------- Previous post was at 16:09 ----------

Quote:

Originally Posted by indie1982 (Post 35155158)

If you tinker with the VM website you can order the 30Mb upgrade. Just got an email confirmation, will see if I hear anything...

One of the staff reckons the orders have been logged I ordered mine last night and received a confirmation email.

Blackened

19-01-2011 17:27

Re: 20 Mb/s to 30Mb/s free upgrade

Quote:

Originally Posted by pip08456 (Post 35155144)

The link is to the checkout. The free upgrade page has been removed.

That's what I meant. If you click the big "Upgrade to 30MB" button, this is where it takes you.

---------- Post added at 16:27 ---------- Previous post was at 16:11 ----------

Anyway, the page is still in Google's cache if you mess with the URL.

http://webcache.googleusercontent.co..._EC-30-Upgrade

jtaylor06

19-01-2011 17:50

Re: 20 Mb/s to 30Mb/s free upgrade

My router is on it's way out as mentioned on a thread in this forum somewhere.
Probably worth it to go for the upgrade (for the superhub) and use the cached link?

muppetman11

19-01-2011 17:58

Re: 20 Mb/s to 30Mb/s free upgrade

Quote:

Originally Posted by jtaylor06 (Post 35155188)

My router is on it's way out as mentioned on a thread in this forum somewhere.
Probably worth it to go for the upgrade (for the superhub) and use the cached link?

How do you know its on its way out ?

SnoopZ

19-01-2011 17:59

Re: 20 Mb/s to 30Mb/s free upgrade

Well i just had to phone them as they asked me to in the email and 2 people have denied 30Mb even exists so i am fuming! Now i am hoping my account isn't messed up!

Perfect Choice

19-01-2011 18:07

Re: 20 Mb/s to 30Mb/s free upgrade

Seems like a 100% c*ckup by VM on this launch, come on VM get your act together!

jtaylor06

19-01-2011 18:23

Re: 20 Mb/s to 30Mb/s free upgrade

Quote:

Originally Posted by muppetman11 (Post 35155190)

How do you know its on its way out ?

Frequent resets, sometimes these resets actually cause the router to factory default itself.
Intermittent connections lost even though the router is on.

Check threads started by me, I had mentioned it before and was advised to get a new router, but haven't done since.

Anyway, order has been placed and confirmed now :)

---------- Post added at 17:23 ---------- Previous post was at 17:21 ----------

Quote:

Originally Posted by pip08456 (Post 35155144)

The link is to the checkout. The free upgrade page has been removed.

Just a heads-up. The package will not be displayed on the right of the page unless the upgrade page had been visited in the first place.
Cookies are probably behind this.

SnoopZ

19-01-2011 18:41

Re: 20 Mb/s to 30Mb/s free upgrade

I'm now concerned that i have placed an order for something that doesn't exist(yet) and have an order number......... what happens next when it goes live, will they know that i have already ordered it and send me out the superhub?

Chrysalis

19-01-2011 18:52

Re: 20 Mb/s to 30Mb/s free upgrade

Quote:

Originally Posted by pip08456 (Post 35155144)

The link is to the checkout. The free upgrade page has been removed.

they took my cash, they have a deal to honour with me now ;)

unfortenatly I have no commit date tho so they can probably delay it until after official launch.

SnoopZ

19-01-2011 19:01

Re: 20 Mb/s to 30Mb/s free upgrade

Someone on another forum in the same predicament as us has again phoned them and were told the this....

Quote:

Just phoned again [This time via #151] and spoke to a scottish fellow - he says that basically the reason why most of the staff are unsure, is because the page wasn't supposed to go 'live' yet - the actual 30Mb connection doesn't get 'switched on' until February 1st, so that's why some people are being asked to contact VM / some of the call centre staff aren't to sure what's going on.

Apparantely though, the super hubs are still being sent out - mine'll be dispatched within 5 - 7 working days, and they'll add the Â£30 onto next months bill (I've already had mine, so I'm not sure if they'll adjust it, or wait an additional month - will have to login to the online billing in a few days). Once the service 'goes live' they'll just send a new config file to the hub.

Nopanic

19-01-2011 19:05

Re: 20 Mb/s to 30Mb/s free upgrade

Quote:

Originally Posted by SammyM (Post 35155091)

Right ;) But my confirmation e-mail and the "Checkout" sheet which gives an order number, and states my service will be "Broadband 30", that Extras will be a "Virgin Media Super Hub" and fees will be for "30Mb broadband activation", means that my details have all been logged, and I don't have to do anything else? :confused:

The feeds supporting the portal appear to be in place, so there is no reason you wont hear back.

Quote:

Originally Posted by SammyM (Post 35155113)

I'm afraid I can't confirm or deny that I have a ref. number, and also can't confirm or deny that this thread even mentions 30 Mb. ;)

:D It's not worth risking my job for .. if I tell you something VM hasn't released I'd get beaten ...

Blackened

19-01-2011 19:07

Re: 20 Mb/s to 30Mb/s free upgrade

Thanks SnoopZ.

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