Re: Terrible performance Leicester (LE3)
 

Whats the offer?

Im coming to the end of my 12 months and Sky have made me an offer! Shame its ADSL for BB!

Re: Terrible performance Leicester (LE3)
 

VM dispite their already oversold service seem to be on a new recruitment drive, new offers coming out and people been offered refferal bonuses as well.

Philce you off back to adsl then?

Re: Terrible performance Leicester (LE3)
 

With no prospect of FTTC within 1 year, and a poor ADSL line I will try to bluff with VM to give me a good retention deal for this year.

Hopefully with the upgrades coming later in the year this will fix the utilisation issues, hopefully this will result in some of the management being relaxed slightly, (not holding out much hope)!!

If I go for 50Mb and I get as little as 10% topline speed I am still better than ADSL!

Re: Terrible performance Leicester (LE3)
 

Why is the VM network oversold??

Re: Terrible performance Leicester (LE3)
 

Because the network has been proven/admitted by VM to be at capacity/over capacity, yet they continue to sign up new users. The experience they receive is poor, resulting in compensation payments and bad publicity to potential users (word of mouth).

I see you are not a VM customer, you dont know what you're missing!!!!

Re: Terrible performance Leicester (LE3)
 

Not in all areas. There are many of us who receive perfectly good connections.

Re: Terrible performance Leicester (LE3)
 

Yes I accept that, but as Chrysalis said, here it is over subscribed (high student population) and over sold.

Why add to the problems they have not fixed by creating more?

Capacity upgrades take so long that once implemented they are already saturated.

Re: Terrible performance Leicester (LE3)
 

That doesnt make it ok tho.

My issues arent actually related to students.

I queried as to why my connection seems to have little relationship to student terms and now I know why, I am not sharing with people in the uni catchment area's. My port load seems to peak when kids are off school eg. over the xmas holiday it got really crazy, this week its clamed down a bit but still high. My night time load 3am to 6am is now higher than my daytime load was a month ago.

Re: Terrible performance Leicester (LE3)
 

I never said it did.

I agree that no more customers should be taken on in an area if the network there can't support them.

I just get a bit miffed when generalisations are used for the whole network when in most cases it's area specific either due to the student population, a couple of heavy users hammering it for the rest or just the state of the network in a given area.

Re: Terrible performance Leicester (LE3)
 

It was actually VM tech support that offered the student theory. In a city like Leicester with thousands of students it will obviously be a factor, however to use this as an excuse is unacceptable.

They know where the students are, and their habits, they should plan and accommodate them.

Offering cheap 9 month contracts in August is only going to obviously attract more users.

I really think that us here are the tip of the iceberg, most users dont even know there's a problem.

I just hope the delay in the increased uploads and 100Mb is to make sure the network is robust enough to cope.

Re: Terrible performance Leicester (LE3)
 

I do not disagree with you.

Students do hammer the network for 9mths of the year.

There is no delay in the increased uploads and 100Mb rollout. Quite a few areas need a lot of work. The upgrades will continue in the areas that take less work. That's just common sense.

When eventually the upgrade is complete it should mean VM have a more robust network.

Re: Terrible performance Leicester (LE3)
 

quick question.

how do you produce those graphs? i went to the website and tried a speedtest, but it looked a lot different to what is has been posted

tia

Re: Terrible performance Leicester (LE3)
 

thinkbroadband has it as a free feature if you register there, is called broadband quality monitor. is nothing to do with speedtesting, its basically a latency monitor and they ping your modem every second.

Re: Terrible performance Leicester (LE3)
 

all registered up and account activated. i have the monitor running but it dosnt seem to be doing anything. :confused:

Re: Terrible performance Leicester (LE3)
 

If its all red then you will need to enable piings on your router/firewall.