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-   -   VIP/VIP+ New and Improved VIP Package (https://www.cableforum.uk/board/showthread.php?t=33667486)

kgollop 25-07-2010 10:09
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by frogstamper (Post 35061984)
Just a little VIP side issue maybe someone can enlighten me on, I've just read a thread on the billing section called "Is this right for VIP", it seems people are ringing in and complaining that they are being charged £92.49pm when the price being advertized on VM's website is £89.50.
Apparently this is a mistake that occured in April 10 and the poster claims to have had his VIP bill reduced to £89.50 and reimbursed the £2.99pm charge from April.
Has anybody on VIP heard this, and is everybody else paying a basic £92.49pm?

Thread in question is under "Billing Issues", "Is this right for VIP", the poster is whitfip, the below post is on page five post *48
I asked Diane from the CEO office about this when she called me last week. She told me £92.49 was the correct price, and she was unaware that it was £89.50 on the website. I emailed her a link and she said she was going to look into it for me. I'll post here when I get an answer from her.

ryan2801 25-07-2010 11:30
Re: VIP/VIP+ New and Improved VIP Package
 
ZZzzzzzzzzzzzzz. We know XL is good value for money, it's just that charging £7 for 2 HD channels if you only want sport is a rip off. End of.

Wire Man 25-07-2010 12:17
Re: VIP/VIP+ New and Improved VIP Package
 
Im not on vip but looking on the VM website its£89.50 unless you build your own bundle then its £91. So where does £92.50 come from is that the actual cost?

Digital Fanatic 25-07-2010 12:38
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by ryan2801 (Post 35062029)
ZZzzzzzzzzzzzzz. We know XL is good value for money, it's just that charging £7 for 2 HD channels if you only want sport is a rip off. End of.
Only seems a rip off because VM are giving you all the other HD channels included in the XL/VIP packs.

It's £10 on Sky for all HD, regardless of whether you take Movies/Sports. And yes I am aware you get the other 2 HD sports channels on Sky.

Seems the more VM give for free, the more people want for free.

£7 is good value if you look at the bigger picture. Premium Sky HD has to be paid for, end of. :)

passingbat 25-07-2010 13:01
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by Digital Fanatic (Post 35062069)
Only seems a rip off because VM are giving you all the other HD channels included in the XL/VIP packs.

It's £10 on Sky for all HD, regardless of whether you take Movies/Sports. And yes I am aware you get the other 2 HD sports channels on Sky.

Seems the more VM give for free, the more people want for free.

£7 is good value if you look at the bigger picture. Premium Sky HD has to be paid for, end of. :)
£7 is a good deal because Sky charge £10 per box and it seems that Virgin have had the Sky prices and charge per box imposed on them by SKy.

But is the way Sky charge for HD fair and reasonable, or are they making unfiar profit on it? I don't know the answer, but it would be nice to see it investigated. The charge per box quite rightly annoys everyone as it's not the norm compared with SD channels.

The trouble is, no one trusts Sky. Maybe an open investigation into how Sky works out it's charges for HD, both non premium and premium would help matters?

ryan2801 25-07-2010 13:09
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by Digital Fanatic (Post 35062069)
Only seems a rip off because VM are giving you all the other HD channels included in the XL/VIP packs.

It's £10 on Sky for all HD, regardless of whether you take Movies/Sports. And yes I am aware you get the other 2 HD sports channels on Sky.

Seems the more VM give for free, the more people want for free.

£7 is good value if you look at the bigger picture. Premium Sky HD has to be paid for, end of. :)
How many HD channels does Sky have compared to Virgin?
And what do you mean for free? We are talking Sky Sports here which I still have to pay £20.50 for plus another £7 for only 2 HD channels. The same as M+ customers
I can't even downgrade to a lower TV package as I would lose all of my loyalty bonus I've built up over 10 years.
Cheers Virgin. Bye Virgin.

djmagnifique 25-07-2010 13:19
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by frogstamper (Post 35061984)
Just a little VIP side issue maybe someone can enlighten me on, I've just read a thread on the billing section called "Is this right for VIP", it seems people are ringing in and complaining that they are being charged £92.49pm when the price being advertized on VM's website is £89.50.
Apparently this is a mistake that occured in April 10 and the poster claims to have had his VIP bill reduced to £89.50 and reimbursed the £2.99pm charge from April.
Has anybody on VIP heard this, and is everybody else paying a basic £92.49pm?

Thread in question is under "Billing Issues", "Is this right for VIP", the poster is whitfip, the below post is on page five post *48
i contacted them about this a few weeks back, got told that they had had alot of complaints about this and they have applied a £2.99 good will gesture onto my accont every month and backdated it to april. there was no mention of it being a mistake.

Digital Fanatic 25-07-2010 14:12
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by ryan2801 (Post 35062093)
How many HD channels does Sky have compared to Virgin?
And what do you mean for free? We are talking Sky Sports here which I still have to pay £20.50 for plus another £7 for only 2 HD channels. The same as M+ customers
I can't even downgrade to a lower TV package as I would lose all of my loyalty bonus I've built up over 10 years.
Cheers Virgin. Bye Virgin.
I'm Sorry you feel that way, Ryan... but why do you want VM to give you Sky Premium HD channels for free? VM have to pay Sky for them and make some profit.

You are already getting a good deal, plus loyalty bonuses on top of that.

Anyway this is my final say on this matter.

ryan2801 25-07-2010 15:37
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by Digital Fanatic (Post 35062118)
I'm Sorry you feel that way, Ryan... but why do you want VM to give you Sky Premium HD channels for free? VM have to pay Sky for them and make some profit.

You are already getting a good deal, plus loyalty bonuses on top of that.

Anyway this is my final say on this matter.
You have the audacity to quote loyalty bonuses when your pony company will take that off me for daring to downgrade my TV package? And this a bonus that I've accumulated after 10 years? I had my loyalty bonus long before VM arrived and long before I switched to XL TV (8 months ago)
Look on any forum or any blog and check out the polls. There lies the truth. The vast majority of Virgin customers who want SS in HD will not pay extra for two measly channels.. VM football fans will lose customers to Sky who offer all 4 Sky Channels in HD at a lesser cost in all (for me anyway).
It's an own goal by VM and I am gutted to leave to the dark side after 10 years as a happy cable customer. But VM are now no better, if not worse, than Sky, so good riddance.

ian1969uk 25-07-2010 15:47
Re: VIP/VIP+ New and Improved VIP Package
 
See ya, don't let the door hit you on the way out.....

passingbat 25-07-2010 15:54
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by ryan2801 (Post 35062143)
You have the audacity to quote loyalty bonuses when your pony company will take that off me for daring to downgrade my TV package? And this a bonus that I've accumulated after 10 years? I had my loyalty bonus long before VM arrived and long before I switched to XL TV (8 months ago)
Look on any forum or any blog and check out the polls. There lies the truth. The vast majority of Virgin customers who want SS in HD will not pay extra for two measly channels.. VM football fans will lose customers to Sky who offer all 4 Sky Channels in HD at a lesser cost in all (for me anyway).
It's an own goal by VM and I am gutted to leave to the dark side after 10 years as a happy cable customer. But VM are now no better, if not worse, than Sky, so good riddance.
Why do you blame Virgin for something they have no control over?

Sky imposed the per box charge and prevented Virgin from getting Sports 3&4 in HD.

howardmicks 25-07-2010 16:15
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by passingbat (Post 35062151)
Why do you blame Virgin for something they have no control over?

Sky imposed the per box charge and prevented Virgin from getting Sports 3&4 in HD.
I know its crazy,Trouble is people are a bit bemused by it all.Sky wanted VMTV and vm were in the driving seat maybe to get a better deal than they got.It does unfortunitly look like VM`s main goal was to sell the channels and not withold selling them till they got a better deal.
However as said in previous posts,lets see what happens with the new Improved VIP deal.This gives them a chance to put this right,Trouble is they need to do it sooner than later.I do know of many people who have contacted/rejoined sky already and im afraid they will be many more,Come on people lets back VM at least at the min

passingbat 25-07-2010 16:40
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by howardmicks (Post 35062162)
I know its crazy,Trouble is people are a bit bemused by it all.Sky wanted VMTV and vm were in the driving seat maybe to get a better deal than they got.It does unfortunitly look like VM`s main goal was to sell the channels and not withold selling them till they got a better deal.
However as said in previous posts,lets see what happens with the new Improved VIP deal.This gives them a chance to put this right,Trouble is they need to do it sooner than later.I do know of many people who have contacted/rejoined sky already and im afraid they will be many more,Come on people let back VM at least at the min
Haven't Virgin complained to OFCOM about the lack of sports 3&4 in HD? If not, they should do.

Personally, I think Sky should be forced to be split into two independant companies; a service provider and a content provider. A lot of these problems would dissapear as 'Sky Content' would be equally keen to sell to both Virgin and 'Sky the service provider'.

Dave42 25-07-2010 17:46
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by passingbat (Post 35062182)
Haven't Virgin complained to OFCOM about the lack of sports 3&4 in HD? If not, they should do.

Personally, I think Sky should be forced to be split into two independant companies; a service provider and a content provider. A lot of these problems would dissapear as 'Sky Content' would be equally keen to sell to both Virgin and 'Sky the service provider'.
sadly they no chance of that happening as murdoch is in bed with the torries and no chance in hell he would ever let that happen but i agree would be better for the customers if it did but no way that ever happen more chance of snow in hell before that sadly

howardmicks 25-07-2010 17:53
Re: VIP/VIP+ New and Improved VIP Package
 
Quote:
Originally Posted by passingbat (Post 35062182)
Haven't Virgin complained to OFCOM about the lack of sports 3&4 in HD? If not, they should do.

Personally, I think Sky should be forced to be split into two independant companies; a service provider and a content provider. A lot of these problems would dissapear as 'Sky Content' would be equally keen to sell to both Virgin and 'Sky the service provider'.
It is a good idea,But agree with the above comment would never happen.The bigger concern is that murdoch is after full control of SKY now,thats the last thing we need things will get far worse:(


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