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-   Virgin Media News Discussion (https://www.cableforum.uk/board/forumdisplay.php?f=10)
-   -   CableForum & NTL to meet (https://www.cableforum.uk/board/showthread.php?t=27095)

Stuart 18-04-2005 17:58
Re: CableForum & NTL to meet
 
Quote:
Originally Posted by orangebird
I just get hacked off with the 'I pay your wages' line. It's friggin insulting, and does not warm me to want to help 'customers' (read: a-holes ) like that.
So do I. It may well be true that they pay part of your wages, but seeing as that part will be one out of however many millions of customers NTL has, then that part will be so small as to be insignificant.. So, if NTL has 2,000,000 customers, you could argue that that customer pays 1/2,000,000th of your salary.. That's without taking into account any sources of income that are nothing to do with customers.

But, I do agree. If a customer feels the need to tell me they pay my wages, I am less inclined to be helpful. Whereas if they are polite, and possibly even say "Please" and "Thank you " at appropriate times, I am inclined to be more helpful.

orangebird 18-04-2005 18:02
Re: CableForum & NTL to meet
 
Quote:
Originally Posted by scastle
So do I. It may well be true that they pay part of your wages, but seeing as that part will be one out of however many millions of customers NTL has, then that part will be so small as to be insignificant.. So, if NTL has 2,000,000 customers, you could argue that that customer pays 1/2,000,000th of your salary.. That's without taking into account any sources of income that are nothing to do with customers.

But, I do agree. If a customer feels the need to tell me they pay my wages, I am less inclined to be helpful. Whereas if they are polite, and possibly even say "Please" and "Thank you " at appropriate times, I am inclined to be more helpful.
Absolutely. Good manners cost nothing. :)

zovat 18-04-2005 18:06
Re: CableForum & NTL to meet
 
Quote:
Originally Posted by scrotnig
The 'I pay your wages' crap belongs alongside 'the customer is always right' which is equally rubbish.
I prefer "The customer is never wrong" :angel:

Misguided - Sometimes :afire:

Misinterpreted - Occasionaly :confused:

Misinformed - Most likely :dunce:

Wrong - Never :Yikes:

gooner4life 18-04-2005 18:09
Re: CableForum & NTL to meet
 
Quote:
Originally Posted by zovat
I prefer "The customer is never wrong" :angel:

Misguided - Sometimes :afire:

Misinterpreted - Occasionaly :confused:

Misinformed - Most likely :dunce:

Wrong - Never :Yikes:
Then I am afraid to say your preference is wrong and you are a dimwit. :D

Womble 18-04-2005 18:23
Re: CableForum & NTL to meet
 
Quote:
Originally Posted by scrotnig
The 'I pay your wages' crap belongs alongside 'the customer is always right' which is equally rubbish.
HAHAHAHA, try the "I pay your wages" line next time you have any dealings with the Police!!
Quote:
Originally Posted by scrotnig
I can tell you now, that will not happen.

Whatever Simon Duffy says, management below would never permit it regardless of what instructions came from higher up. Staff are told not to post on web forums about ntl matters and that's the way it will remain.

This is getting into dangerous territory now. Staff who post on here in such a fashion would, by definition, need to be identified at some point along the chain, do that and my opinion is they are risking their jobs.

My own view is, leave things as they are. Let Frank's experience by a lesson to all.
I agree, leave things as they are,

Mick 18-04-2005 18:39
Re: CableForum & NTL to meet
 
Can we please keep this thread to the main issue. Thanks.
__________________

Quote:
Originally Posted by Womble

I agree, leave things as they are,
If things are left as they are, nothing will ever be achieved. If at first we do not succeed, try and try again, only this time - we try harder.

Chrysalis 18-04-2005 18:47
Re: CableForum & NTL to meet
 
The 'customer is never wrong' motto is used by companies who have a policy of wanting to always keep their customers happy wether the customer is wrong or not. I think some people are taking that phrase too far now.

scrotnig 18-04-2005 18:55
Re: CableForum & NTL to meet
 
Quote:
Originally Posted by Chrysalis
The 'customer is never wrong' motto is used by companies who have a policy of wanting to always keep their customers happy wether the customer is wrong or not. I think some people are taking that phrase too far now.
I agree 100% with this <gasp>.

It is indeed all about dealing with it politely and professionally even if you can't give the customer what they want.

Horace 21-04-2005 05:09
Re: CableForum & NTL to meet
 
Just out of curiosity and since every man has his price..if money were no object, how much would it cost to buy this site, including domain name, database etc?
If money or control arn't issues for NTL then maybe they could donate the .com domain name to the current owners.

Paul 21-04-2005 05:58
Re: CableForum & NTL to meet
 
I believe we were considering offers around £4 million. ;)

Mick 21-04-2005 10:17
Re: CableForum & NTL to meet
 
Quote:
Originally Posted by Paul M
I believe we were considering offers around £4 million. ;)
And I hope people were actually realising Paul was joking here. As we didn't consider anything of the sort. I am quite surprised you said this Paul after one or two members taking Nemesis's joke quite seriously over the last few days.

etccarmageddon 21-04-2005 10:18
Re: CableForum & NTL to meet
 
surely there isnt someone stupid enough to think NTL have £4milli on!

orangebird 21-04-2005 10:28
Re: CableForum & NTL to meet
 
Quote:
Originally Posted by Mick
And I hope people were actually realising Paul was joking here. As we didn't consider anything of the sort. I am quite surprised you said this Paul after one or two members taking Nemesis's joke quite seriously over the last few days.
Mick, I suprised you give a monkies about what those few members who had a serious SOH failure think about that post. I'm assuming that's why Paul put the ;) at the end of the post.... The people that don't get that he was extracting the urine need suspending until they have better things to whinge about IMO. :)

homealone 21-04-2005 10:47
Re: CableForum & NTL to meet
 
Quote:
Originally Posted by Mick
And I hope people were actually realising Paul was joking here. As we didn't consider anything of the sort. I am quite surprised you said this Paul after one or two members taking Nemesis's joke quite seriously over the last few days.
of course he was joking - a million each for the admins/mods & the top 10 posters is the starting point for such discussion, 4 million is nowhere near enough :D

- and any sense of humour failure regarding any of the members of this forum is their problem, IMO, not that of the admin team ;)

Stuart 21-04-2005 11:33
Re: CableForum & NTL to meet
 
Quote:
Originally Posted by orangebird
Mick, I suprised you give a monkies about what those few members who had a serious SOH failure think about that post. I'm assuming that's why Paul put the ;) at the end of the post.... The people that don't get that he was extracting the urine need suspending until they have better things to whinge about IMO. :)
I think he was thinking of those members causing a fuss. I can think of several that would cause a fuss if they seriously thought that Cableforum was being bought.


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