Re: Superhub 2
 

Or tell them provide a router that works for free or you're leaving, and they'll send you one for £0.

Re: Superhub 2
 

You could also try speaking to the Social Networking team on Facebook or Twitter. I got on to them about my wireless problems etc and they arranged the superhub 2 to be sent to me free of charge on the first instance ; no further questions asked.

Worth a try :)

Re: Superhub 2
 

Hi Sephiroth,

Being a bit cheeky here, but it's been a few weeks now, I've asked for an update on the VM support forum, but they always take an age to reply to anything.

Do you know if this issue has been resolved yet? I don't want to contact VM CS until I know it's been resolved as they will probably just send me out a SH2 regardless telling me it's fine (cynical, but I know that's a likely outcome).

Also you mention about performance drop if a SH1 locks onto the channel, does this only affect upstream or will it affect downstream (I only ask as I am getting 50Mb regularly with the SH1 when I was getting 60Mb with the SH2)

Cheers

Re: Superhub 2
 

Hi Gonzo

I've asked the man at VM about resolution of the issue with the CMTS.

As regards the performance drop, generally if upstream has problems, downstream is affected because upstream sends ACKs and other commands to the download source.

Re: Superhub 2
 

Thanks for that.

Re: Superhub 2
 

So how is the updated shub ?

I've stuck with the ntl250 modem/ 20MB so far as its rock solid and never given any problems - wasn't convinced with all the reported problems from the shub. Is it worth updating ? 20MB seems to be enough for me, but I'm paying for L Broadband for which i should be getting 30MB really. I'm going to have to renegotiate my contract soon, so now might be the time.

I'm not interested in the old Shub, gather i'd have to upgrade to 60MB to get the new one ? It must be reliable for VPN as I work at home a bit. Is it still best to use Modem mode with the Shub2 ? If so would my Netgear WGR614 router be ok for 60Mb ?

Re: Superhub 2
 

If it ain't broke ....

Re: Superhub 2
 

yes, that's been my attitude so far. Even so, don't like paying more for 20MB than some are paying for 30MB.

Re: Superhub 2
 

The old superhub is still perfectly adequate as a modem. I wouldn't dare use it as a router but as you're currently using a modem only (and presumably your own router), then it wouldn't be an issue to swap out the Ambit 250 for a SH1 in modem mode.

That said, the SH2 is a much better device than the SH1. I have had zero issues with it but again I keep it in modem mode.

Re: Superhub 2
 

ok, thanks - i'll think about it ;) Also depends on what retentions offer when I give them a bell soon. Is it unreasonable to ask them upgrade me to the shub/30MB for free seeing as I'm paying for it and getting 20MB (and I'm a cable customer of 17 years)

Re: Superhub 2
 

I don't think that's unreasonable at all, especially as you say you're paying for L as it is. In fact, I'm surprised you haven't got an option to do that automatically in My Virgin Media.

Re: Superhub 2
 

Thing is if you're on the legacy frequencies, when you go onto the bonded frequencies, they may well be more congested. If you post your modem stats, we can have a shot at deducing whether or not you're on legacy frequencies.

Re: Superhub 2
 

Think I'm on the old system which is very reliable, and gives a consistent 20mb. Maybe I'll just stay as I am.
Cable Modem Information
Cable Modem : Euro-DOCSIS 1.0/1.1/2.0 Compliant

Re: Superhub 2
 

What ever happened to 8 channels is better than 4? Or 1?

Re: Superhub 2
 

Don't be so contrary, Qasi!

8 channels on the overlay/overbuild frequencies are better than 4 for reasons well understood - except where there is saturation and then it makes little or no difference. In this case the OP may well be enjoying an uncongested frequency range. These are the realms of the bleedin' obvious.

Re: Superhub 2
 

What they need to see is the frequency you're on, which you'll find under the "downstream" option.

Personally, I don't think this is going to tell you much of anything as it's all guess work anyway. If you're happy with what you have, then feel free to stick with it but if you would like more speed, it's a clear upgrade path and the vast, vast majority of people don't have issues. That's not to say nobody has issues, certainly some do, but if your current connection is fine then there's little reason to suspect upgrading will give you worse performance.

What you COULD do is perhaps ask a neighbour who's on Virgin what their connection is like. That's probably the best way to tell.

Re: Superhub 2
 

i don't have a problem with SHub2 in router mode i haven't had a problem since update v26 which fixed my lag issue pretty much spot on

Re: Superhub 2
 

when will we see EuroDOCSIS 3.1 Compliant?

Re: Superhub 2
 

2015

Re: Superhub 2
 

20OVERNINETHOUSAND!!!111oneoneoneelevenhundredando ne

Re: Superhub 2
 

Sorry for resurrecting an old thread, but it seems silly making a new one.

Long story short, Moved house and was given the SH2 today in place of my trusty VMNG300. Previously had around 3 original Superhubs and went back to my SACM every time.

Initial thoughts, I'm very impressed with this hub. I've turned off the built in firewall after reading one of the pages on this thread. I was just wondering, other then using it in modem mode only, what other options would you all suggest changing to optimize the hub itself? I'm trying out the router functions purely because I don't need nothing fancy. Whats important can be wired up directly to the hub itself anyway. Wifi will be for 2 smartphones and a tablet at most.

Re: Superhub 2
 

If nothing else is amiss in your circuit, the SH2 in router mode should suffice for the uses you described. Indeed, do turn off everything extra that the SH2 does actively (i.e. leaving the PPTP (VPN) and ICMP settings enabled).

Of course if your previous router has the legs, it's best to be in modem mode for VMNG reasons!

BTW I was in router mode for 4 months as part of the SH2 trials and it was up to the mark. I reverted to modem mode because I then never have any doubts if anything goes wonky (which it doesn't).

Re: Superhub 2
 

Cheers Seph

You say turn everything off? I'm happy to stay with the router on it for now, just to see how day to day operation goes for my needs. (Still have my trust Linksys WRT54G2 if things go to pot) other then the firewall, what else would you suggest I turn off?

Re: Superhub 2
 

Hi Slyder

Yes - it's the firewall that I recommend should be turned off if you already have protection on your PCs.

Re: Superhub 2
 

cool, cheers m8 :)

Re: Superhub 2
 

Well I took the plunge. After striking a reasonable new deal with retentions - they insisted I was upgraded to 30MB and that I have a superhub Apparantly I'll get 50MB in March. They said it would be a superhub 2, didn't beleive them and sure enough an original superhub 1 turned up today. Big bleeding thing, I've hidden it behind the tv. It went straight into Modem mode anyway so don't suppose it mattered if it was a SH1 or 2. Seems to be giving me 34MB not 30MB, so they lied about that aswell ;)

no name calling of VM products pleas

Re: Superhub 2
 

Sh1 is perfect in modem mode

Re: Superhub 2
 

Either of the shubs perform absolutely fine in modem mode and as you previously had the ntl250 I am assuming you have got a semi-decent router which can handle your vpn anyways. The reason why you are getting >30mbits is because you are over provisioned by 10% to account for other things going on in the background and to make sure you actually hit 30mbits. If you get more than 30 then it is a bonus.

Re: Superhub 2
 

Problems - WOL and reboot :confused:

I've had my Superhub 2 for a view days now to replace my Superhub 1. Two issues though.

1. WOL does not work via port forwarding for packets sent externally. The port forwarding only works if the LAN wired PC is on - tested with a magic packet program in receive mode. It's not a problem with the PC (Windows 8.1) because the PC wakes from sleep if a packet is sent via the local network. The WOL worked perfectly with the Superhub 1. Anyone with any ideas?


2. If the router is rebooted the wireless broadcasting only comes on if a LAN wired PC is connected and turned on! If the wired PC is turned off the wireless lights on the router never come on if rebooted. Is this by design? Can't see how people with wireless only connections could operate. Any ideas?

Trev

Re: Superhub 2
 

Honestly, save yourself the trouble and get yourself a proper dedicated router, you'll have much less issues and if you ever change ISP (or get a new hub or whatever), you won't have to reconfigure everything again.

Re: Superhub 2
 

I have no specific knowledge of Superhubs, but I am surprised that you say the SH1 supported port forwarding of UDP9. Most home routers sold in the last decade have prevented this as a "security" measure. I keep an old Belkin to allow just that when needed.
So your SH2 is just conforming to the present norm.

Re: Superhub 2
 

A security flaw on the Superhub? Say it ain't so!

Re: Superhub 2
 

I wrote in haste yesterday, so the post as it stands is nonsense.
I left out four words- it should have read:
"... I am surprised that you say the SH1 supported port forwarding of UDP9 to the broadcast address."
Modern routers prevent the forwarding of any port to the broadcast address [e.g. 192.168.0.255] for security reasons.

Re: Superhub 2
 

I don't think that's what he was getting at.

Re: Superhub 2
 

Superhub 1 and 2 both support port forwarding - see attached.

My point is that WOL worked perfectly with the superhub 1. It may be that the LAN connection to the PC must be handled differently in that the connection is in a different state when the PC is in sleep mode. I know the WOL packets are getting through when the PC is on.

On the subject of using a different router with the superhub in modem mode do Virgin do a separate modem - they used to? I'm not sure if I would want two full sized routers on my desk.

Trev

Re: Superhub 2
 

no they do not, if they did it would make the modem mode fuction on the router pretty redundant because then all they would have to do is ask customers whether they want a shub (router) or modem. The whole point of the shub is that it is an alleged all-in-one solution which makes end user support for VM a lot easier.

I know you have previously been able to wakeup the computer using a shub1 but are you sure none of the settings have also been change on the pc as well? Have you has a look at the adapter properties, power management and checked to see whether the option for "allow this device to wakeup the computer" and "only allow a magic packet to wakeup the computer" are enabled/disabled

Re: Superhub 2
 

I'm not aware of changing any settings. I've checked all the options I know of i.e. adaptor settings, BIOS, power management settings etc. etc. I was thinking of trying the old superhub 1 which worked but will I have to go through the activation process with Virgin again?

Trev

Re: Superhub 2
 

ya and I very much doubt they will be willing to reactivate it, as far as they are concerned it is defunct 4 years old cpe

Re: Superhub 2
 

Please reread my corrected post. True WoL requires the "magic packet" to be sent to the broadcast address (from your graphic that is likely to be 192.168.0.255 in your case) not to the specific address of the particular computer. I used it to selectively wake any one computer out of five on my home LAN.
I don't know why what you were doing apparently worked with your SH1 (no knowledge of SHs and little of Windows) but I stand by my comments.

Re: Superhub 2
 

^^ Dark FIber is right. Though as an addendum, there's a reason "Wake on LAN" is called "Wake on LAN". It's only really designed to work on a LAN. Otherwise it'd be called Wake on WAN or Wake on N. Making it work on anything other than the LAN requires non-standard hacks and tomfoolery in any case so it's not surprising to get different success rates between different equipment

Re: Superhub 2
 

Thanks, qasdfdsaq :)
Although I found waking from WAN straightforward for me before the "security" fix became common.

Believe it or not, I'm trying to help teg. I sympathise with his anger and frustration when something that was working well suddenly stops for no apparent reason- that is exactly how I felt when I upgraded from my old Belkin and found that WoL no longer worked although I'd set the same port forwarding rules in the new router.
My Googling at that time showed three distinct sorts of workaround:
1) Alter the subnet mask so that the broadcast address is no longer what the router designer expected ( this can work with some cheap-and-cheerful routers)
2) Flash the router with non-standard firmware to allow Wake from WAN ( qasdfdsaq, from your sig you might help there ;) )
3) Set up a WOLF- a small computer like an Arduino or Raspberry Pi that is left on all the time to send magic packets within the LAN.

teg should Google "Wake on LAN Forwarder" as I think it's the best solution for him.

Re: Superhub 2
 

Well, the way it "worked" before was a bit of a hack to begin with, port forwarding to a broadcast address wasn't ever meant to work in the first place.

Nonetheless, I'd recommend a variation of 3). Not sure what the prices are now, but it used to be possible to get used DIR-615's off Ebay for £5 delivered. Cheaper and faster than an Arduino, and can do the same job. Unfortunately it's not possible to modify the firmware on the Superhub itself without removing it's ability to connect to the VM network, so that'd be rather pointless for an average user.

Re: Superhub 2
 

I enquired about getting a Superhub 2 the other night, asked for the cheapest way to get one mentioning self install

The guy went away and came back quoting £75:shocked:

When I finished laughing I told him not to bother:mad:

Re: Superhub 2
 

that is stupid, the absolute most they should cost is £50 and that is the max price for just rining up and requesting one for the sake of it. If you have a fault and require a new shub you will get one for free.

That being said, if you are after a new router and are happy to pay for one you would be better off putting your existing shub in modem mode and investing in a 3rd party router (recommendations can be provided upon request :))

Re: Superhub 2
 

What the general says is correct - for that price, for less even, you are far far better off buying your own router.

That said, you should be able to get a SHUB2 for way less, however I personally wouldn't bother. It's a bit better than the SH1, bit more stable, but I wouldn't say it's worth paying any money for. If you're going to pay, get a router.

I've yet to see a single person who's taken the plunge to get their own router and regretted it.

Re: Superhub 2
 

An update.
From the advice given I have done a bit or research. The problem is probably because the SH2 clears the ARP cache. One tip I tried on another forum is to change the subnet mask to 225.225.225.128. The broadcast address then becomes 192.168.127 which the router will allow. However this does not work from the WAN but works via the LAN. Also changed the network adapter to fixed address. Now this is the strange bit. The PC now always wakes up when the Remote Desktop Connection starts (port 3389) :). Therefore remote access now works but not by sending a magic packet.

Trev

Re: Superhub 2
 

so basically it is just the shub being gay

Re: Superhub 2
 

How did you change the subnet mask on the SHUB2?

Re: Superhub 2
 

Via DHCP settings - see attached image.

Trev

Re: Superhub 2
 

.............I genuinely didn't realise that was an option on the Superhub.

Re: Superhub 2
 

as long as th shub1's mac is in the pool, they can and often do reactivate them, and having the mac back in a pool is just as easy. they are still on the reserve list to act as backup for the new shub2, shub2ac and 3 when it arrives. the real question is - when will they stop messing with the settings!

Re: Superhub 2
 

Hi, so is there a good solution to getting WOL to work on VM with the SH2?

i'm due an install soon and would like to be able to setup things so it does - if this means a new router then I want to be able to plan (and budget) for it.

Re: Superhub 2
 

Anyone know if the ac will or can get the light dimming feature via firmware? Had my normal SH2 replaced with the ac and missing it already.

Re: Superhub 2
 

I miss it too, i hope they add the dimming to future updates.

Re: Superhub 2
 

IIRC, VM said that they didn't think it was an important inclusion. The Superusers on the VM Forum rather thought they needed the RAM for other operational features.

Re: Superhub 2
 

I always wondered why we lost that feature with a newer model

Re: Superhub 2
 

me too, modem mode will be the next thing to go

Re: Superhub 2
 

So that's a no one knows then. Kinda wish i could get the old hub back.

Re: Superhub 2
 

you know what they are like for fixing bugs in firmware and getting round to do stuff. If they had any intention of adding it they would have done it by now like they did with shub2. I think the best we can hope for is that they listen to the community feedback (if it has been given) and they add it back in to the initial release of shub3.

Re: Superhub 2
 

The SH3 may not need dimming. I don't think it'll be a SH at all. I suspect they'll go for a vanilla Gateway with 16 or more downstreams and 8 upstreams (as a capability).

Re: Superhub 2
 

that just sounds too good to be true. Given how technology is progressing and how tech savvy people are becoming I think it makes sense for VM to move back to a standalone gateway and then supply standalone branded routers if they want to (like they did with the dlink and netgear). I think it is an excellent compromise between them wanting standardised cpe for tech support and still allowing customers to use their own routers if they want to. After all these years they might have finally realised that the shub is just too much hassle. I feel sorry for the guys who are just banging out firmware all the time.

Re: Superhub 2
 

Arris?

Re: Superhub 2
 

http://www.arrisi.com/products/home/sbg6782-ac.asp

---------- Post added at 21:16 ---------- Previous post was at 21:11 ----------

I am not enthused atm. I haven't got time for a proper look atm but all their modems say speeds of up to 384mbits or 160. I am not seeing anything beefy atm.

Got it: http://www.arrisi.com/products/product.asp?id=5016

Re: Superhub 2
 

http://www.arrisi.com/product_catalo...DG2470A_DS.pdf

The TG2472 is the same kit but in EMTA form - can do telephony over cable too.

Both will happily max out their 1Gbps Ethernet ports from their cable interfaces.

Re: Superhub 2
 

Ah - telephony over cable. Now that raises an eyebrow or two (three if had the extra eye). If that's the way VM are heading the modem would need battery backup and QoS for the conversation. Hmmmm.

Re: Superhub 2
 

Errr... lol. It uses no more RAM than the 'feature' that blinks the lights when there's activity.

Re: Superhub 2
 

You scoff, Qasi. But there were menu options & acting on the options for the LEDs all conducted via RAM. Whether a small amount or not, it was surmised that they needed to take something out to put something else in. Like a fix to one or two of the SH2 firmware bugs.

Sort of thing.

Re: Superhub 2
 

Sounds like the coders are still as incompetent as ever then.

Re: Superhub 2
 

sweet, is that the kind of think you think we can expect given that Comcast are using it as well?

Re: Superhub 2
 

Makes a change from another lemon..... :p

Re: Superhub 2
 

You're still alive Horsey. How'd you manage that?

Re: Superhub 2
 

Unfortunately, for every person who laments having to use a hub in modem mode, there are 3 or 4 users who hate having two separate devices taking up two separate plug sockets. I have no issue with the hubs myself, as long as they have modem mode. There's really no difference between the standalone CPE and a Hub in modem mode. That's the real best of both.

Re: Superhub 2
 

Pfft. Tape the devices together and use a splitter. You'll probably end up with a combined device that's smaller, better performing, and more efficient.

Re: Superhub 2
 

You sure of those stats, Kush?

Surely nobody in modem mode laments that fact. Quite the opposite - most would say it's the best thing they could have done.

There are indeed people who (unwisely IMO) stick their head in the sand and go on about the woes of having two devices. Well, either they want decent Internet or they must suffer the SH. That said, barring the lack of router settings functions, the SH2ac is a credible and well performing gateway device.

Other than that piece of nit picking on my part, we are obviously in agreement.

Re: Superhub 2
 

There are people on this very forum who would cry "Pry my VMNG300 from my cold, dead hands!" even after the Superhub's modem mode became available.

It's always worth keeping in mind that the vast majority of virgin customers (or rather, any ISP) are not tech savvy power users. They don't realise that having one single device means they're getting a poor experience, at best they just want convenience and part of that convenience is having to only give up one plug and one bit of shelf space (Or behind-the-tv space). It sounds daft to anyone who cares about performance or needs something beyond opening a few ports but that's the reality - most people don't want or care about that, they just want to get online with the least amount of effort.

Re: Superhub 2
 

I've always wanted to control my own LAN. Even in the days of 512Kb from the STB I've always had my own router doing the necessary. We used to have to spoof the MAC as I remember.

If VM ever did away with the modem mode I'd seriously consider dumping them. Look guys you just provide a gateway, I don't want anything more.

Re: Superhub 2
 

Better to say "I just want a modem", Hero. Gateway usually encompasses the router.

Re: Superhub 2
 

:gpoint: