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Re: Now thats fast service :)
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Re: Now thats fast service :)
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When I've got three hours between coming home from work and going to bed, I don't want to spend over an hour waiting for the download to finish and being left with only enough time to watch half the movie. |
Re: Now thats fast service :)
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Re: Virgin Media to Double Broadband Speed
Ricky how does your graph look now?
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Re: Now thats fast service :)
50 and a 100 meg, come in handy with PS3 demos on the ps store. Plus we're slowly moving towards digital content with more and more full titled games on the ps and Xbox stores. I bought FIFA 12 digital copy was about 9 gigs worth.
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Re: Virgin Media to Double Broadband Speed
https://www.cableforum.co.uk/images/...2012/01/15.jpg
not sure what to make of it really, seems pretty much the same! |
Re: Now thats fast service :)
10mb BB for gaming so thats who is lagging my online games out!!!
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You sound like the kind of driver I want to beat the crap out of always living the life in the slow lane and I end up behind you :p: Why wait 75 mins when I can have it in 5 and move on with my life while you are stuck around for 75mins thats how I fill in my more to life things |
Re: Now thats fast service :)
how do you know when the upgrade is coming is their a schedule ?? for it
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Re: Virgin Media to Double Broadband Speed
Looks very similar doesn't it.
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Re: Now thats fast service :)
Mr K the SuperHub is now fixed, its not the end of the world. Your "occasional" capping is an understatement and lastly in todays world in the United Kingdom a broadband speed of 10Mb for the said things your household gets up to sucks!
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Re: Now thats fast service :)
Cabled areas only. Fastest broadband download speeds widely available to consumers according to 2009 - 2011 Ofcom reports. 100Mb customers will see price-cut instead of speed doubling.
Shame no speed doubling for me but a price cut is always nice. |
Re: Now thats fast service :)
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http://www.cableforum.co.uk/board/10...and-speed.html |
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March-April :D Which for us is quite good as generally we are 2/3 the way down the list when it comes to upgrades. But that said March-April but what year ;)
Mind you not really bothered about the speed doubling I get everything done @ 10Mb without issue, think I would rather see a price cut! |
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Re: Virgin Media to Double Broadband Speed
Speed upgrade threads merged, please stick to one thread
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Re: Virgin Media to Double Broadband Speed
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People didn't see a need for 20meg when it first came along, but now we have a genuine need and use for it - HD streaming to everyone in your house isn't something reserved to geeks now, even the BBC supply it. For once I'm glad that we're prepared for the future rather than catching up to it. |
Re: Virgin Media to Double Broadband Speed
LOL well I had an outage also, got semi excited.
But check my graph not quite what one would hope for? On recconection, same channels. no extra channels. 3 fold increase in jitter followed by a step up to 6 fold increase in jitter at 11 in the morning. C:\Windows\system32>ping bbc.co.uk Pinging bbc.co.uk [212.58.241.131] with 32 bytes of data: Reply from 212.58.241.131: bytes=32 time=42ms TTL=242 Reply from 212.58.241.131: bytes=32 time=87ms TTL=242 Reply from 212.58.241.131: bytes=32 time=47ms TTL=242 Reply from 212.58.241.131: bytes=32 time=67ms TTL=242 Ping statistics for 212.58.241.131: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 42ms, Maximum = 87ms, Average = 60ms https://www.cableforum.co.uk/images/...2012/01/27.png That 26mbit was not representative, it spiked right at the end and got reported as the result, was nearer 10mbit on dumeter. |
Re: Virgin Media to Double Broadband Speed
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you seem to find it amusing some people care about things like lag, jitter, speeds. I get the impression you only care if it can load websites. Everyone has different priorities in life and to some broadband is more important than others. |
Re: Virgin Media to Double Broadband Speed
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Re: Virgin Media to Double Broadband Speed
Less sexual innuendos and more on topic posts please..
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Re: Virgin Media to Double Broadband Speed
so if I stay on the 30mbit connection and after the upgrade to 60 will I later be able to upgrade online to the 100mbit or will some one have to come round?
it says they may need to come to some peoples homes for the upgrade and atm I cant upgrade from 30 to 50 with out some one coming so I imagine they will have to for the 30-60 upgrade but to save some one having to come twice and just upgrade to 50 now to get the 100 if I cant upgrade online later Says March-April for Cambridge |
Re: Virgin Media to Double Broadband Speed
The speed uplifts will be self install, however there has been no confirmation one way or the other which tier upgrades will be self install or not
Personally I can see Virgin still wanting to top tier to be engineer install for all, just to be consistent and make sure the best chance of it working first time |
Re: Now thats fast service :)
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I remember reading some where that some one may have to come to your house for the upgrades but maybe you are right and its just for 100mbit/120 customers but then I wonder why they would refuse to upgrade me from 30-50 atm online and some one would have to visit and then come these upgrades it would be automatically upgraded from 30 to 60mbit.. I prefere auto but if they can do it auto it would be nice to just upgrade now online to the 50meg and then get 120 when the time comes march-april time even if an engineer has to come at least it would be once and not twice. It is good that they are putting the effort into it and making sure its working as best as it can before leaving your house |
Re: Virgin Media to Double Broadband Speed
if you are on 30 you will be upgraded to 60 for free. If you upgrade to 50 now, then you will be upgraded to 100 for free when they get round to it. That is unless they are stopping people from upgrading atm. I wonder how many people have worked out that you can pay a few extra £££ to get upgraded to 50mbit and then to 100 for free. A 70mbit jump for a few £££ = bargain + one overly congested network
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Re: Virgin Media to Double Broadband Speed
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For me I was quoted an extra £7 that I am paying now for the upgrade so well worth it but thats the only thing holding me back from upgrading now and making me wait until after the upgrades When would VM ever stop people from upgrading? :angel: |
Re: Virgin Media to Double Broadband Speed
It's all down to the numbers. Tier upgrades put a much bigger load onto the network than on request upgrades as you are migrating a significantly bigger amount of customers up to a higher speed.
Therefore it's got to be managed it a different way, due to the extra capacity needed and due to the amount of new customer kit thats needed |
Re: Virgin Media to Double Broadband Speed
Why don't you just upgrade to 100 now then as that will get a price reduction to the 50 price, then eventually you will get upgraded to 120 for the price of 50?
ie 100Mb gets upgrade to 120Mb and a price reduction to match the 50Mb tier which will become the 120Mb tier at the 50 price. |
Re: Virgin Media to Double Broadband Speed
Do we know when the discount comes into play?
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was it speed and internet being dropped problems? |
Re: Virgin Media to Double Broadband Speed
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The problem is that when you have multiple channels, it's a bit more prone to disconnects if things like power levels and such are a bit off. With just one channel, you've got a bit more headroom for errors, but as you add more, the issues can become more apparent. Periodically dropping a channel can mean lost packets, which can mean sites become unresponsive even though running a speed test might show full speed. In gaming, it's a right nightmare as that one dropped packet can mean the difference between shooting first and standing still. So because it's a "premium" product, Virgin is careful to ensure that those who take it aren't given a bad experience thinking "My old connection was fine, this so-called upgrade wasn't worth the effort!", which can cause bad press and results in less people taking the more expensive packages. Most customers are on the lowest tier packages, but Virgin makes a lot more money from the higher tiers so it's worth them ensuring they work better. |
Re: Virgin Media to Double Broadband Speed
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I am happy for one to come over but it would be nice to be able to save some one having to come twice and just come once. Or maybe just upgrading now to 100 and then not having to worry about an extra 20mbits upgrade could be worth doing instead |
Re: Virgin Media to Double Broadband Speed
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Re: Virgin Media to Double Broadband Speed
my problems were nothing to do with the actual service so you don't need to worry about that. To cut a long story short it was to do with several VM staff telling me bs. I wanted to keep my VMNG300 and was told it wouldnt be a problem but the engineer took it anyway and have me a shub. To make matters worse the shub wouldn't go above 37mbit in speed tests (which I know arent 100% reliable) but the reason why I wanted to keep my vmng300 is because it has always given accurate speed tests (pretty much always maxing out) and my connection was always awesome. I had to do a lot of moaning but I got my vmng300 back and my connection is super duper again.
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Re: Virgin Media to Double Broadband Speed
I never really had any problems with ntl/VM so hopefully things will go smoothly.. am going to just wait for the upgrade to 60 and see if it will let me do a upgrade from online..
atm it says sorry we are unable to process.... and gives me a number to call if I try online upgrades. if I get any problems doing so then i would go crazy trying to call the indian call centers lol so anything to avoid having to call them |
Re: Virgin Media to Double Broadband Speed
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I seem to remember reading somewhere that it would be in April https://www.cableforum.co.uk/images/...2012/01/12.png |
Re: Virgin Media to Double Broadband Speed
I don't think there's been an official announcement on it yet, but they seemed to imply that the discount would hit all 100meg customers at once, rather than stagger as their area got upgraded. However, as I said I don't think there's been an official statement on it, that's just what I thought was happening.
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Re: Virgin Media to Double Broadband Speed
is there any mention of the new cap limits? I imagine it will still be unlimited for the top tier (120mbit) apart from torrent and news groups and then lower tiers having maybe 5-10 extra GB during peak hours and then from 10am until 3pm how ever many extra GB's
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Re: Virgin Media to Double Broadband Speed
I hope the 50 to 100M bit will not be traffic shaped. I know it was not before.
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Re: Virgin Media to Double Broadband Speed
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http://www.virginmedia.com/images/tm-table-fu-large.jpg |
Re: Virgin Media to Double Broadband Speed
Thanks, I barely get less that 10% upstream.
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Re: Now thats fast service :)
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Re: Virgin Media to Double Broadband Speed
I've had nothing but problems with my 50mb service and really miss my super fast reliable 20mb modem and if so far is anything to go by I just don't want the upgrade to either 100mb or 120mb.
Can a customer refuse the upgrade and stay on what they have that works? |
Re: Virgin Media to Double Broadband Speed
You can refuse to use the new hub, but if you have it you can downgrade your package
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Re: Virgin Media to Double Broadband Speed
When I had my old modem with 20mb I used to happily play on xboxlive and even video some action to show my mates. (Which I've shown the engineer).. Not a single drop out or problem. I was a happy bunny.
Without going into the full history of my woes with 50mb and the SH. Last week I had the pleasant company of a VM engineer sat on my sofa with my xbox controller trying to play online. Out he'd go (I presume to the green box) and back again and after 2 hours he's given in. He's managed to stop the SH resetting every few minutes and now it's only a few times an hour. He's given me a router and switched it to modem only mode (I was using it like that on an old router anyway lol) and it seems much more stable. What's worrying me is would an upgrade deteriorate my all ready substandard connection? As I presume both of my next door neighbours will get this upgrade as well and traffic will just get busier. I'd get rid of my vip50 in an instant and downgrade but the engineer seems to think it's down to the docsis change and it's not possible for me to go back to my original docsis (whatever that is) on any package. So if the tier no longer exists does that mean I am no longer going to be a VIP50? |
Re: Virgin Media to Double Broadband Speed
For customers on 50 and 100Mbit, the only way to avoid the tier increase to 120Mbit will be to downgrade to a lower package
Would point out that areas aren't going to get the upgrade without work being done to support it |
Re: Virgin Media to Double Broadband Speed
When you say "work" do you mean actual physical work to the green box ect'?
I only ask cos our green box has been set fire to and firework bombed and pee'd in and dragged off its base twice! We are so due a nice new green box that has locked doors on it! I might get a good connection then lol. (no it wasn't me that did it!) |
Re: Virgin Media to Double Broadband Speed
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Re: Virgin Media to Double Broadband Speed
There is a seperate cabinet clean up program to resolve those issues, but for the speed increases there will also be work to make sure the network noise is reduced and there is capacity to support the upgrades
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Re: Virgin Media to Double Broadband Speed
Yes they are aware as I phone em up and report it every time... And fair dues they're out on the same day putting it back together and re-connecting us.
My area was one of the very first to get cable in. I can't remember the company name but it was pre ny-nex I think. I've been a VM customer since day one and aint planning on leaving them but sometimes I think it would be nice to be left alone with what we're happy with or at least given the choice. |
Re: Virgin Media to Double Broadband Speed
To be fair to Virgin, your problems aren't from upgrades gone wrong, they're from CHAVs with too much free time. At least Virgin fixes them.
Oh and yeah - the cab cleanups, they're a bit of a joke from what I remember, but a necessary one. |
Re: Virgin Media to Double Broadband Speed
Totally agree with you Kushan. And I've seen the poor sods sitting on their little fold away seats in the pouring rain for hours (not the chavs) setting the connections back up. Even took em out a brew I felt that sorry for them... The things you do to get on that top tier lol.
Oh well lets see how it goes it might just sort out everything. |
Re: Virgin Media to Double Broadband Speed
Just in case anyone is wondering why I'm moaning about upgrades.. This is my average speedtest connection.
https://www.cableforum.co.uk/images/...2012/02/82.png As I'm on 50mb I always thought the .5 was 50mb... The engineer say no it's actually only half of 1mb!!! You just have to laff... lol |
Re: Virgin Media to Double Broadband Speed
The London server tests are said to be more reliable than the Manchester server
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Re: Virgin Media to Double Broadband Speed
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Re: Virgin Media to Double Broadband Speed
You actually believe that the price rises wouldn't have happened if the upgrades didn't go ahead :rolleyes:
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Re: Virgin Media to Double Broadband Speed
Well, vm want to force migrate everyone onto tivo, so prices were going to rise, its just now there's larger price hikes because of the "free" upgrades.
Nothing is free, not even death. |
Re: Virgin Media to Double Broadband Speed
Where is it stated that VM will replace everyones V box with Tivo??
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Re: Virgin Media to Double Broadband Speed
When vm signed the deal with tivo, they said their whole network would go onto the tivo platform and everyone would need a box that is capabale of running the tivo epg. Hence why we have huge price rises coming to pay for "free" broadband upgrades and to pay "activation" fees to migrate onto tivo.
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The prices would have gone up anyway, just like they always do. |
Re: Virgin Media to Double Broadband Speed
Fuel prices at the petrol stations go up more frequently and at a higher rate - but I don't see people making such a fuss about that!
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Re: Virgin Media to Double Broadband Speed
Once BT roll out FTTC and a youview box i'll switch to BT or Sky as they will have their youview competitor iptv box. Could save quite a lot of cash I reckon and i wouldn't be on 5mb after downloading a few gig :)
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Re: Virgin Media to Double Broadband Speed
I got an email earlier this week saying my bill would go down by £5.75 from 1st April, I'm on 100Mb.
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Re: Virgin Media to Double Broadband Speed
apparently the 50>100mb upgrade will be finished by spring instead of summer now. Can't find a link to an updated pdf schedule though, it used to be on here: http://shop.virginmedia.com/broadband/up-to-100mb.html
http://shop.virginmedia.com/content/...%2001%2012.pdf this is 1 month old, wonder if virgin have a newer version? |
Re: Virgin Media to Double Broadband Speed
I'm on 50mb and have had the letter about going up to 100mb and then 120mb once it is available,
our area can already handle 100mb already so does that mean the first part will get done quite quick as it's surely just a case of enabling my account to be 100mb because i already have the hardware to handle it. |
Re: Virgin Media to Double Broadband Speed
It's not that simple, as it's down to making sure there is enough capacity to support everyone moving up a speed as well as whether the area can technically do the speed
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Re: Virgin Media to Double Broadband Speed
Ben I asked before about this upgrade being open and you said it was. Does that still stand now we've had letters? eg. a customer changes his or her package/broadband speed. would they then still be upgraded to the correct speed ?
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Re: Virgin Media to Double Broadband Speed
Thanks Stephen
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Re: Virgin Media to Double Broadband Speed
Has anyone been upgraded as of yet?
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Re: Virgin Media to Double Broadband Speed
I thought nobody would be upgraded until the summer?
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Re: Virgin Media to Double Broadband Speed
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Re: Virgin Media to Double Broadband Speed
I've just got this result aswell, I'm meant to be on 50Mb...Unless its an incorrect reading? Byt he way whats with your ping? 108ms?
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Go to http://doublespeed.virginmedia.com/ enter your postcode, when does it say your upgrade should take place? |
Re: Virgin Media to Double Broadband Speed
Oh well, looks like I'm back to normal, although normal is Ok.
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Re: Virgin Media to Double Broadband Speed
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My ping has been high for a few days now https://www.cableforum.co.uk/images/...2012/02/79.png |
Re: Virgin Media to Double Broadband Speed
I got a letter stating that because I am a old customer I will be getting a upgrade from 50 to 120 Mbits.
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Re: Virgin Media to Double Broadband Speed
Don't they realise ageism is illegal!
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Re: Virgin Media to Double Broadband Speed
I got a letter stating that because I am a new customer I will be getting an upgrade from 50 to 120mbps*
In fact, so is every customer, of any age. * Except that I won't |
Virgin already upgrading people?
So i run a computer shop, and ive just had one of my regular customers in claiming that he's been upgraded to 60Mbit already. He says he phoned up customer services and they performed the upgrade over the phone.
Now in my area, it says July onwards, so i'm a bit skeptical as to the truth of his statement. Saying that, i don't believe much of what he usually says but it has me curious. Funilly enough when the 4Mbit service got upgraded to 10, i phoned up and they also did that for me over the phone, so i suppose it's slightly possible. Any thoughts? I'm leaning towards male cow turd. |
Re: Virgin already upgrading people?
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---------- Post added at 12:55 ---------- Previous post was at 12:49 ---------- get him to print out his modem config page to prove it also get him to run a speed test and email you the link for the results at the very least his upload should be faster |
Re: Virgin already upgrading people?
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Re: Virgin Media to Double Broadband Speed
Merged the last 3 posts as basically it's on the same subject. I'll start a new thread based on reporting which areas have the updates so that memebers can keep track of timelines and areas upgraded
---------- Post added at 13:33 ---------- Previous post was at 13:24 ---------- Areas upgraded thread for reporting your area http://www.cableforum.co.uk/board/12...l#post35393844 |
Re: Area's already upgraded (2012 double speed upgrades)
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Re: Area's already upgraded (2012 double speed upgrades)
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Re: Area's already upgraded (2012 double speed upgrades)
I don't believe the article tbh. Cambridge.. check this out > http://www.cableforum.co.uk/board/12...ds-advice.html
:rolleyes: hardly ready is it |
Re: Area's already upgraded (2012 double speed upgrades)
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