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-   -   Virgin Media to Double Broadband Speed (https://www.cableforum.uk/board/showthread.php?t=33684528)

sollp 26-01-2012 21:08

Re: Now thats fast service :)
 
Quote:

Originally Posted by Mr K (Post 35369945)
My 10 to 20 MB is scheduled for Oct to Jul 2013 too. I think this just means they don't have a clue when you'll be upgraded. It's all marketing cobblers announced way in advance of when anybody will get anything in order to try and retain customers.

tbh i'm not really bothered. 10 to 20MB isn't going to change my life. 10MB is more than enough for what most people would ever want to do. I can download a DVD's worth of data in 75 mins, an album in under 10mins. I've got 4 pc's in the house (including a gaming son), work laptop, Wii networked, mobiles wified, blue ray networked and rarely have any issues. On the rare occasion i get speed managed 2/3MB is ample for most things including HD iplayer. Reliability is far more important, and touch wood i always get a rock solid 10MB. Higher speeds seem to be more hit and miss.

God only knows what people do with 100MB +. Probably exactly the same things, waste of money imho. Think it's lads 'how fast is yours' inferiority complex type of thing. Look at how many saddo's on here put speed test results in there signatures etc, there's is more to life.......

Please tell Oh wise one, where is this, "MORE TO LIFE"?

qasdfdsaq 26-01-2012 21:27

Re: Now thats fast service :)
 
Quote:

Originally Posted by Mr K (Post 35369945)
I can download a DVD's worth of data in 75 mins, an album in under 10mins.

Great. I can download a DVD's worth of data in just over ten minutes.

When I've got three hours between coming home from work and going to bed, I don't want to spend over an hour waiting for the download to finish and being left with only enough time to watch half the movie.

broadbandking 26-01-2012 21:39

Re: Now thats fast service :)
 
Quote:

Originally Posted by qasdfdsaq (Post 35369975)
Great. I can download a DVD's worth of data in just over ten minutes.

When I've got three hours between coming home from work and going to bed, I don't want to spend over an hour waiting for the download to finish and being left with only enough time to watch half the movie.

Go to bed an hour later?

SnoopZ 26-01-2012 21:53

Re: Virgin Media to Double Broadband Speed
 
Ricky how does your graph look now?

borrissey 26-01-2012 21:58

Re: Now thats fast service :)
 
50 and a 100 meg, come in handy with PS3 demos on the ps store. Plus we're slowly moving towards digital content with more and more full titled games on the ps and Xbox stores. I bought FIFA 12 digital copy was about 9 gigs worth.

ileikcaek 26-01-2012 22:17

Re: Virgin Media to Double Broadband Speed
 
https://www.cableforum.co.uk/images/...2012/01/15.jpg

not sure what to make of it really, seems pretty much the same!

Gavin78 26-01-2012 22:45

Re: Now thats fast service :)
 
10mb BB for gaming so thats who is lagging my online games out!!!

---------- Post added at 23:45 ---------- Previous post was at 23:40 ----------

Quote:

Originally Posted by Mr K (Post 35369945)
My 10 to 20 MB is scheduled for Oct to Jul 2013 too. I think this just means they don't have a clue when you'll be upgraded. It's all marketing cobblers announced way in advance of when anybody will get anything in order to try and retain customers.

tbh i'm not really bothered. 10 to 20MB isn't going to change my life. 10MB is more than enough for what most people would ever want to do. I can download a DVD's worth of data in 75 mins, an album in under 10mins. I've got 4 pc's in the house (including a gaming son), work laptop, Wii networked, mobiles wified, blue ray networked and rarely have any issues. On the rare occasion i get speed managed 2/3MB is ample for most things including HD iplayer. Reliability is far more important, and touch wood i always get a rock solid 10MB. Higher speeds seem to be more hit and miss.

God only knows what people do with 100MB +. Probably exactly the same things, waste of money imho. Think it's lads 'how fast is yours' inferiority complex type of thing. Look at how many saddo's on here put speed test results in there signatures etc, there's is more to life.......


You sound like the kind of driver I want to beat the crap out of always living the life in the slow lane and I end up behind you :p:

Why wait 75 mins when I can have it in 5 and move on with my life while you are stuck around for 75mins thats how I fill in my more to life things

Martin_D 26-01-2012 22:53

Re: Now thats fast service :)
 
how do you know when the upgrade is coming is their a schedule ?? for it

SnoopZ 26-01-2012 23:00

Re: Virgin Media to Double Broadband Speed
 
Looks very similar doesn't it.

thenry 26-01-2012 23:15

Re: Now thats fast service :)
 
Mr K the SuperHub is now fixed, its not the end of the world. Your "occasional" capping is an understatement and lastly in todays world in the United Kingdom a broadband speed of 10Mb for the said things your household gets up to sucks!

Quote:

Originally Posted by Martin Dee 11 (Post 35370008)
how do you know when the upgrade is coming is their a schedule ?? for it

http://doublespeed.virginmedia.com/

borrissey 26-01-2012 23:26

Re: Now thats fast service :)
 
Cabled areas only. Fastest broadband download speeds widely available to consumers according to 2009 - 2011 Ofcom reports. 100Mb customers will see price-cut instead of speed doubling.

Shame no speed doubling for me but a price cut is always nice.

thenry 26-01-2012 23:31

Re: Now thats fast service :)
 
Quote:

Originally Posted by borrissey (Post 35370022)
Cabled areas only. Fastest broadband download speeds widely available to consumers according to 2009 - 2011 Ofcom reports. 100Mb customers will see price-cut instead of speed doubling.

Shame no speed doubling for me but a price cut is always nice.

you'll go to 120Mb plus the price reduction

http://www.cableforum.co.uk/board/10...and-speed.html

borrissey 26-01-2012 23:36

Re: Now thats fast service :)
 
Quote:

Originally Posted by thenry (Post 35370024)
you'll go to 120Mb plus the price reduction

http://www.cableforum.co.uk/board/10...and-speed.html

Yeah I just noticed that on another thread in the news section. VERY NICE!!!!! Mine starts in July. will keep me tied over till they roll out 200meg.

Martin_D 26-01-2012 23:58

Re: Now thats fast service :)
 
No date for Uddingston ;(

Attachment 23050

alferret 27-01-2012 02:11

Re: Now thats fast service :)
 
1 Attachment(s)
March-April :D Which for us is quite good as generally we are 2/3 the way down the list when it comes to upgrades. But that said March-April but what year ;)

Mind you not really bothered about the speed doubling I get everything done @ 10Mb without issue, think I would rather see a price cut!

Martin_D 27-01-2012 02:17

Re: Now thats fast service :)
 
Quote:

Originally Posted by alferret (Post 35370042)
March-April :D Which for us is quite good as generally we are 2/3 the way down the list when it comes to upgrades. But that said March-April but what year ;)

Mind you not really bothered about the speed doubling I get everything done @ 10Mb without issue, think I would rather see a price cut!

2012 for you :)

Nopanic 27-01-2012 06:36

Re: Now thats fast service :)
 
Quote:

Originally Posted by Mr K (Post 35369945)
Look at how many saddo's on here put speed test results in there signatures etc, there's is more to life.......

He say's as he posts on a cable support forum ..

Quote:

Originally Posted by Martin Dee 11 (Post 35370008)
how do you know when the upgrade is coming is their a schedule ?? for it

Nice avatar .. thought I'd been drunk posting again and forgotten about it ..

Kymmy 27-01-2012 07:25

Re: Virgin Media to Double Broadband Speed
 
Speed upgrade threads merged, please stick to one thread

Kushan 27-01-2012 08:41

Re: Virgin Media to Double Broadband Speed
 
Quote:

Originally Posted by Mr K (Post 35369945)
My 10 to 20 MB is scheduled for Oct to Jul 2013 too. I think this just means they don't have a clue when you'll be upgraded. It's all marketing cobblers announced way in advance of when anybody will get anything in order to try and retain customers.

tbh i'm not really bothered. 10 to 20MB isn't going to change my life. 10MB is more than enough for what most people would ever want to do. I can download a DVD's worth of data in 75 mins, an album in under 10mins. I've got 4 pc's in the house (including a gaming son), work laptop, Wii networked, mobiles wified, blue ray networked and rarely have any issues. On the rare occasion i get speed managed 2/3MB is ample for most things including HD iplayer. Reliability is far more important, and touch wood i always get a rock solid 10MB. Higher speeds seem to be more hit and miss.

God only knows what people do with 100MB +. Probably exactly the same things, waste of money imho. Think it's lads 'how fast is yours' inferiority complex type of thing. Look at how many saddo's on here put speed test results in there signatures etc, there's is more to life.......

Quote:

Originally Posted by Nopanic (Post 35370062)
He say's as he posts on a cable support forum ..

Couldn't have said it better myself. Clearly, not everyone needs those speeds, everyone has different requirements depending on what they do and how many in their house are doing it. Still, even if you yourself don't need the speed, it's pretty silly to say that it's pointless. It's like if someone offered you £5million a year for the rest of your life or £10million for the rest of your life - you could easily say "Well I sure as hell don't need £5million so what's the point in £10million?" but how many people will take the 5? Progress is progress.

People didn't see a need for 20meg when it first came along, but now we have a genuine need and use for it - HD streaming to everyone in your house isn't something reserved to geeks now, even the BBC supply it. For once I'm glad that we're prepared for the future rather than catching up to it.

Chrysalis 27-01-2012 10:46

Re: Virgin Media to Double Broadband Speed
 
LOL well I had an outage also, got semi excited.

But check my graph not quite what one would hope for?

On recconection, same channels.
no extra channels.

3 fold increase in jitter followed by a step up to 6 fold increase in jitter at 11 in the morning.

C:\Windows\system32>ping bbc.co.uk

Pinging bbc.co.uk [212.58.241.131] with 32 bytes of data:
Reply from 212.58.241.131: bytes=32 time=42ms TTL=242
Reply from 212.58.241.131: bytes=32 time=87ms TTL=242
Reply from 212.58.241.131: bytes=32 time=47ms TTL=242
Reply from 212.58.241.131: bytes=32 time=67ms TTL=242

Ping statistics for 212.58.241.131:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 42ms, Maximum = 87ms, Average = 60ms

https://www.cableforum.co.uk/images/...2012/01/27.png

That 26mbit was not representative, it spiked right at the end and got reported as the result, was nearer 10mbit on dumeter.

Pierre 27-01-2012 11:47

Re: Virgin Media to Double Broadband Speed
 
Quote:

Originally Posted by Chrysalis (Post 35370182)
LOL well I had an outage also, got semi excited.

.

Too much detail.

colin25 27-01-2012 12:35

Re: Virgin Media to Double Broadband Speed
 
Quote:

Originally Posted by Pierre (Post 35370227)
Too much detail.

lol..not sure what he got out..hope wife appreciated it :)

Chrysalis 27-01-2012 12:56

Re: Virgin Media to Double Broadband Speed
 
Quote:

Originally Posted by Pierre (Post 35370227)
Too much detail.

not that excited.

you seem to find it amusing some people care about things like lag, jitter, speeds.

I get the impression you only care if it can load websites.

Everyone has different priorities in life and to some broadband is more important than others.

Kushan 27-01-2012 13:01

Re: Virgin Media to Double Broadband Speed
 
Quote:

Originally Posted by Chrysalis (Post 35370294)
not that excited.

you seem to find it amusing some people care about things like lag, jitter, speeds.

I get the impression you only care if it can load websites.

Everyone has different priorities in life and to some broadband is more important than others.

haha. You said "load".

Kymmy 27-01-2012 13:04

Re: Virgin Media to Double Broadband Speed
 
Less sexual innuendos and more on topic posts please..

Nicosia 27-01-2012 20:13

Re: Virgin Media to Double Broadband Speed
 
so if I stay on the 30mbit connection and after the upgrade to 60 will I later be able to upgrade online to the 100mbit or will some one have to come round?

it says they may need to come to some peoples homes for the upgrade and atm I cant upgrade from 30 to 50 with out some one coming so I imagine they will have to for the 30-60 upgrade but to save some one having to come twice and just upgrade to 50 now to get the 100 if I cant upgrade online later

Says March-April for Cambridge

BenMcr 27-01-2012 20:20

Re: Virgin Media to Double Broadband Speed
 
The speed uplifts will be self install, however there has been no confirmation one way or the other which tier upgrades will be self install or not

Personally I can see Virgin still wanting to top tier to be engineer install for all, just to be consistent and make sure the best chance of it working first time

Nicosia 27-01-2012 20:28

Re: Now thats fast service :)
 
Quote:

Originally Posted by borrissey (Post 35369996)
50 and a 100 meg, come in handy with PS3 demos on the ps store. Plus we're slowly moving towards digital content with more and more full titled games on the ps and Xbox stores. I bought FIFA 12 digital copy was about 9 gigs worth.

that is correct and I hope the ps4 will come with TB's worth of drive space and it will all be downloads instead of having to use discs.. they cd/dvd is becoming obsolete like the floppy disk drive, and not just for games but for HD movies on demand from lovefilm and other similar services or itunes and how many devices are connected in each house? from cell phones and about 10 computers lap tops and consoles.. the faster the better..

120/12 would be perfect


Quote:

Originally Posted by BenMcr (Post 35370588)
The speed uplifts will be self install, however there has been no confirmation one way or the other which tier upgrades will be self install or not

Personally I can see Virgin still wanting to top tier to be engineer install for all, just to be consistent and make sure the best chance of it working first time


I remember reading some where that some one may have to come to your house for the upgrades but maybe you are right and its just for 100mbit/120 customers but then I wonder why they would refuse to upgrade me from 30-50 atm online and some one would have to visit and then come these upgrades it would be automatically upgraded from 30 to 60mbit.. I prefere auto but if they can do it auto it would be nice to just upgrade now online to the 50meg and then get 120 when the time comes march-april time even if an engineer has to come at least it would be once and not twice.

It is good that they are putting the effort into it and making sure its working as best as it can before leaving your house

General Maximus 27-01-2012 21:13

Re: Virgin Media to Double Broadband Speed
 
if you are on 30 you will be upgraded to 60 for free. If you upgrade to 50 now, then you will be upgraded to 100 for free when they get round to it. That is unless they are stopping people from upgrading atm. I wonder how many people have worked out that you can pay a few extra £££ to get upgraded to 50mbit and then to 100 for free. A 70mbit jump for a few £££ = bargain + one overly congested network

Nicosia 27-01-2012 21:27

Re: Virgin Media to Double Broadband Speed
 
Quote:

Originally Posted by General Maximus (Post 35370612)
if you are on 30 you will be upgraded to 60 for free. If you upgrade to 50 now, then you will be upgraded to 100 for free when they get round to it. That is unless they are stopping people from upgrading atm. I wonder how many people have worked out that you can pay a few extra £££ to get upgraded to 50mbit and then to 100 for free. A 70mbit jump for a few £££ = bargain + one overly congested network

I agree but the problem with that is if I want to upgrade to 50mbit from 30 atm I would have to have an engineer come to my house and I cant do it online but this 30 to 60 might be automatically with no one coming over which I dont understand but also when if I have the upgrade now and then some one needs to come again for the 60 - 100 upgrade?

For me I was quoted an extra £7 that I am paying now for the upgrade so well worth it but thats the only thing holding me back from upgrading now and making me wait until after the upgrades

When would VM ever stop people from upgrading? :angel:

BenMcr 27-01-2012 21:51

Re: Virgin Media to Double Broadband Speed
 
It's all down to the numbers. Tier upgrades put a much bigger load onto the network than on request upgrades as you are migrating a significantly bigger amount of customers up to a higher speed.

Therefore it's got to be managed it a different way, due to the extra capacity needed and due to the amount of new customer kit thats needed

SnoopZ 27-01-2012 21:54

Re: Virgin Media to Double Broadband Speed
 
Why don't you just upgrade to 100 now then as that will get a price reduction to the 50 price, then eventually you will get upgraded to 120 for the price of 50?

ie 100Mb gets upgrade to 120Mb and a price reduction to match the 50Mb tier which will become the 120Mb tier at the 50 price.

hjf288 28-01-2012 02:28

Re: Virgin Media to Double Broadband Speed
 
Do we know when the discount comes into play?

General Maximus 28-01-2012 07:39

Re: Virgin Media to Double Broadband Speed
 
Quote:

Originally Posted by Nicosia (Post 35370617)
but also when if I have the upgrade now and then some one needs to come again for the 60 - 100 upgrade?

Don't think so dude, they need an engineer to come out when they give you a shub and they make sure you power levels and everything are ok. When they upgrade you to 100mbit they should just send down the new config file. I had all sorts of problems when I upgraded to 100mbit (long story) and I didn't want an engineer to come round and customer services told me that the only peeps they could upgrade over the phone were people who had already had 50mbit with a shub because an engineer had already been round and checked everything was hunky dory.


Quote:

Originally Posted by hjf288 (Post 35370700)
Do we know when the discount comes into play?

won't be till they have finished the entire rollout I imagine which will be 18 months or so.

Nicosia 28-01-2012 16:33

Re: Virgin Media to Double Broadband Speed
 
Quote:

Originally Posted by General Maximus (Post 35370720)
Don't think so dude, they need an engineer to come out when they give you a shub and they make sure you power levels and everything are ok. When they upgrade you to 100mbit they should just send down the new config file. I had all sorts of problems when I upgraded to 100mbit (long story) and I didn't want an engineer to come round and customer services told me that the only peeps they could upgrade over the phone were people who had already had 50mbit with a shub because an engineer had already been round and checked everything was hunky dory.

Thanks for that bit of info :) it looks like I will be upgrading to the 120mbit connection once the 30-60 upgrades are done then if its not too expensive to do so.

was it speed and internet being dropped problems?

Kushan 28-01-2012 16:55

Re: Virgin Media to Double Broadband Speed
 
Quote:

Originally Posted by Nicosia (Post 35371027)
Thanks for that bit of info :) it looks like I will be upgrading to the 120mbit connection once the 30-60 upgrades are done then if its not too expensive to do so.

was it speed and internet being dropped problems?

The way things used to work, was your modem would make "1" connection and that was it, it's what they call DOCSIS, sometimes DOCSIS1 or DOCSIS2. These days, multiple connections are made at once (the "channel bonding" that you might have seen people talking about, it's what makes DOCSIS3 great), which is how such fast speeds are possible - each connection is good for about 50mbit, so when you tie 4 or 8 together, you've got plenty of headroom for bandwidth.

The problem is that when you have multiple channels, it's a bit more prone to disconnects if things like power levels and such are a bit off. With just one channel, you've got a bit more headroom for errors, but as you add more, the issues can become more apparent.
Periodically dropping a channel can mean lost packets, which can mean sites become unresponsive even though running a speed test might show full speed. In gaming, it's a right nightmare as that one dropped packet can mean the difference between shooting first and standing still. So because it's a "premium" product, Virgin is careful to ensure that those who take it aren't given a bad experience thinking "My old connection was fine, this so-called upgrade wasn't worth the effort!", which can cause bad press and results in less people taking the more expensive packages.
Most customers are on the lowest tier packages, but Virgin makes a lot more money from the higher tiers so it's worth them ensuring they work better.

Nicosia 28-01-2012 17:10

Re: Virgin Media to Double Broadband Speed
 
Quote:

Originally Posted by Kushan (Post 35371045)
The way things used to work, was your modem would make "1" connection and that was it, it's what they call DOCSIS, sometimes DOCSIS1 or DOCSIS2. These days, multiple connections are made at once (the "channel bonding" that you might have seen people talking about, it's what makes DOCSIS3 great), which is how such fast speeds are possible - each connection is good for about 50mbit, so when you tie 4 or 8 together, you've got plenty of headroom for bandwidth.

The problem is that when you have multiple channels, it's a bit more prone to disconnects if things like power levels and such are a bit off. With just one channel, you've got a bit more headroom for errors, but as you add more, the issues can become more apparent.
Periodically dropping a channel can mean lost packets, which can mean sites become unresponsive even though running a speed test might show full speed. In gaming, it's a right nightmare as that one dropped packet can mean the difference between shooting first and standing still. So because it's a "premium" product, Virgin is careful to ensure that those who take it aren't given a bad experience thinking "My old connection was fine, this so-called upgrade wasn't worth the effort!", which can cause bad press and results in less people taking the more expensive packages.
Most customers are on the lowest tier packages, but Virgin makes a lot more money from the higher tiers so it's worth them ensuring they work better.

so they would be the kind of reasons why he would of had 100mbit problems... but if the engineer has to come over for the 30-60 upgrade then it should be ok for 120 as well to do it online with hopefully no problems?

I am happy for one to come over but it would be nice to be able to save some one having to come twice and just come once.

Or maybe just upgrading now to 100 and then not having to worry about an extra 20mbits upgrade could be worth doing instead

Kushan 28-01-2012 17:24

Re: Virgin Media to Double Broadband Speed
 
Quote:

Originally Posted by Nicosia (Post 35371057)
so they would be the kind of reasons why he would of had 100mbit problems... but if the engineer has to come over for the 30-60 upgrade then it should be ok for 120 as well to do it online with hopefully no problems?

I am happy for one to come over but it would be nice to be able to save some one having to come twice and just come once.

Or maybe just upgrading now to 100 and then not having to worry about an extra 20mbits upgrade could be worth doing instead

If the engineer does his job right, there shouldn't be a difference between 50, 60, 100 and 120Mbit as they'll all connect on the same number of channels. Now, you do have to factor in the issue of Virgin's systems sometimes being hardwired to do certain things - like sending a tech out when you move to a certain profile. You'd think that if you had a tech out to get to 60meg then you wouldn't need one for 120Meg, but sometimes the CS systems don't give the option for "no tech required".

General Maximus 28-01-2012 17:35

Re: Virgin Media to Double Broadband Speed
 
my problems were nothing to do with the actual service so you don't need to worry about that. To cut a long story short it was to do with several VM staff telling me bs. I wanted to keep my VMNG300 and was told it wouldnt be a problem but the engineer took it anyway and have me a shub. To make matters worse the shub wouldn't go above 37mbit in speed tests (which I know arent 100% reliable) but the reason why I wanted to keep my vmng300 is because it has always given accurate speed tests (pretty much always maxing out) and my connection was always awesome. I had to do a lot of moaning but I got my vmng300 back and my connection is super duper again.

Nicosia 28-01-2012 17:40

Re: Virgin Media to Double Broadband Speed
 
I never really had any problems with ntl/VM so hopefully things will go smoothly.. am going to just wait for the upgrade to 60 and see if it will let me do a upgrade from online..

atm it says sorry we are unable to process.... and gives me a number to call if I try online upgrades.

if I get any problems doing so then i would go crazy trying to call the indian call centers lol so anything to avoid having to call them

Kushan 28-01-2012 17:45

Re: Virgin Media to Double Broadband Speed
 
Quote:

Originally Posted by Nicosia (Post 35371057)
so they would be the kind of reasons why he would of had 100mbit problems... but if the engineer has to come over for the 30-60 upgrade then it should be ok for 120 as well to do it online with hopefully no problems?

I am happy for one to come over but it would be nice to be able to save some one having to come twice and just come once.

Or maybe just upgrading now to 100 and then not having to worry about an extra 20mbits upgrade could be worth doing instead

Quote:

Originally Posted by General Maximus (Post 35371074)
my problems were nothing to do with the actual service so you don't need to worry about that. To cut a long story short it was to do with several VM staff telling me bs. I wanted to keep my VMNG300 and was told it wouldnt be a problem but the engineer took it anyway and have me a shub. To make matters worse the shub wouldn't go above 37mbit in speed tests (which I know arent 100% reliable) but the reason why I wanted to keep my vmng300 is because it has always given accurate speed tests (pretty much always maxing out) and my connection was always awesome. I had to do a lot of moaning but I got my vmng300 back and my connection is super duper again.

That sounds like the SHUB was only connecting on one channel, definitely needed a tech visit at one point. I don't know why the SHUB is so picky compared to the Ambit 300.

Tricky Trevor 29-01-2012 07:40

Re: Virgin Media to Double Broadband Speed
 
Quote:

Originally Posted by hjf288 (Post 35370700)
Do we know when the discount comes into play?


I seem to remember reading somewhere that it would be in April

https://www.cableforum.co.uk/images/...2012/01/12.png

Kushan 29-01-2012 09:22

Re: Virgin Media to Double Broadband Speed
 
I don't think there's been an official announcement on it yet, but they seemed to imply that the discount would hit all 100meg customers at once, rather than stagger as their area got upgraded. However, as I said I don't think there's been an official statement on it, that's just what I thought was happening.

Nicosia 29-01-2012 12:02

Re: Virgin Media to Double Broadband Speed
 
is there any mention of the new cap limits? I imagine it will still be unlimited for the top tier (120mbit) apart from torrent and news groups and then lower tiers having maybe 5-10 extra GB during peak hours and then from 10am until 3pm how ever many extra GB's

bigal2012 29-01-2012 12:06

Re: Virgin Media to Double Broadband Speed
 
I hope the 50 to 100M bit will not be traffic shaped. I know it was not before.

SnoopZ 29-01-2012 13:48

Re: Virgin Media to Double Broadband Speed
 
Quote:

Originally Posted by bigal2012 (Post 35371413)
I hope the 50 to 100M bit will not be traffic shaped. I know it was not before.

The upstream is traffic managed on 50Mb areas that have had their upstream increased and there is P2P and Newsgroup shaping too.

http://www.virginmedia.com/images/tm-table-fu-large.jpg

bigal2012 29-01-2012 14:09

Re: Virgin Media to Double Broadband Speed
 
Thanks, I barely get less that 10% upstream.

qasdfdsaq 30-01-2012 15:40

Re: Now thats fast service :)
 
Quote:

Originally Posted by broadbandking (Post 35369984)
Go to bed an hour later?

Then I'd go to work an hour later, come home later, etc. Doesn't work.

---------- Post added at 16:40 ---------- Previous post was at 16:38 ----------

Quote:

Originally Posted by Kushan (Post 35370303)
haha. You said "load".

:sulk:

Fspiders 02-02-2012 19:55

Re: Virgin Media to Double Broadband Speed
 
I've had nothing but problems with my 50mb service and really miss my super fast reliable 20mb modem and if so far is anything to go by I just don't want the upgrade to either 100mb or 120mb.

Can a customer refuse the upgrade and stay on what they have that works?

jb66 02-02-2012 20:09

Re: Virgin Media to Double Broadband Speed
 
You can refuse to use the new hub, but if you have it you can downgrade your package

General Maximus 02-02-2012 20:34

Re: Virgin Media to Double Broadband Speed
 
Quote:

Originally Posted by jb66 (Post 35374438)
You can refuse to use the new hub, but if you have it you can downgrade your package

you cant be on a tier which isnt going to exist. If they are only going to do 30, 60 and 100 then that is it and they are all on docsis 3 with the shub.

Fspiders 02-02-2012 20:34

Re: Virgin Media to Double Broadband Speed
 
When I had my old modem with 20mb I used to happily play on xboxlive and even video some action to show my mates. (Which I've shown the engineer).. Not a single drop out or problem. I was a happy bunny.

Without going into the full history of my woes with 50mb and the SH. Last week I had the pleasant company of a VM engineer sat on my sofa with my xbox controller trying to play online. Out he'd go (I presume to the green box) and back again and after 2 hours he's given in. He's managed to stop the SH resetting every few minutes and now it's only a few times an hour. He's given me a router and switched it to modem only mode (I was using it like that on an old router anyway lol) and it seems much more stable.

What's worrying me is would an upgrade deteriorate my all ready substandard connection? As I presume both of my next door neighbours will get this upgrade as well and traffic will just get busier. I'd get rid of my vip50 in an instant and downgrade but the engineer seems to think it's down to the docsis change and it's not possible for me to go back to my original docsis (whatever that is) on any package.

So if the tier no longer exists does that mean I am no longer going to be a VIP50?

BenMcr 02-02-2012 20:35

Re: Virgin Media to Double Broadband Speed
 
For customers on 50 and 100Mbit, the only way to avoid the tier increase to 120Mbit will be to downgrade to a lower package

Would point out that areas aren't going to get the upgrade without work being done to support it

Fspiders 02-02-2012 20:47

Re: Virgin Media to Double Broadband Speed
 
When you say "work" do you mean actual physical work to the green box ect'?

I only ask cos our green box has been set fire to and firework bombed and pee'd in and dragged off its base twice!

We are so due a nice new green box that has locked doors on it! I might get a good connection then lol.

(no it wasn't me that did it!)

Kushan 02-02-2012 20:52

Re: Virgin Media to Double Broadband Speed
 
Quote:

Originally Posted by Fspiders (Post 35374456)
When you say "work" do you mean actual physical work to the green box ect'?

I only ask cos our green box has been set fire to and firework bombed and pee'd in and dragged off its base twice!

We are so due a nice new green box that has locked doors on it! I might get a good connection then lol.

Virgin is almost certainly aware of that themselves, don't forget that the equipment is expensive.

BenMcr 02-02-2012 20:53

Re: Virgin Media to Double Broadband Speed
 
There is a seperate cabinet clean up program to resolve those issues, but for the speed increases there will also be work to make sure the network noise is reduced and there is capacity to support the upgrades

Fspiders 02-02-2012 21:00

Re: Virgin Media to Double Broadband Speed
 
Yes they are aware as I phone em up and report it every time... And fair dues they're out on the same day putting it back together and re-connecting us.

My area was one of the very first to get cable in. I can't remember the company name but it was pre ny-nex I think. I've been a VM customer since day one and aint planning on leaving them but sometimes I think it would be nice to be left alone with what we're happy with or at least given the choice.

Kushan 02-02-2012 21:02

Re: Virgin Media to Double Broadband Speed
 
To be fair to Virgin, your problems aren't from upgrades gone wrong, they're from CHAVs with too much free time. At least Virgin fixes them.

Oh and yeah - the cab cleanups, they're a bit of a joke from what I remember, but a necessary one.

Fspiders 02-02-2012 21:09

Re: Virgin Media to Double Broadband Speed
 
Totally agree with you Kushan. And I've seen the poor sods sitting on their little fold away seats in the pouring rain for hours (not the chavs) setting the connections back up. Even took em out a brew I felt that sorry for them... The things you do to get on that top tier lol.

Oh well lets see how it goes it might just sort out everything.

Fspiders 03-02-2012 09:30

Re: Virgin Media to Double Broadband Speed
 
Just in case anyone is wondering why I'm moaning about upgrades.. This is my average speedtest connection.

https://www.cableforum.co.uk/images/...2012/02/82.png

As I'm on 50mb I always thought the .5 was 50mb... The engineer say no it's actually only half of 1mb!!! You just have to laff... lol

Tricky Trevor 03-02-2012 10:16

Re: Virgin Media to Double Broadband Speed
 
The London server tests are said to be more reliable than the Manchester server

https://www.cableforum.co.uk/images/...2012/02/99.png

Horizon 03-02-2012 20:04

Re: Virgin Media to Double Broadband Speed
 
Quote:

Originally Posted by Maggy J (Post 35362683)
You still aren't being charged to be upgraded so by anyone's definition it FREE.

I'd hate to think what your definition of free might be.

Quote:

Originally Posted by Maggy J (Post 35362121)
I dunno.VM gives us summat for nothing yet again and so many bitch about it instead of saying thank you very much.:rolleyes:

It is more than many other companies would offer without charging.

So I'll say it.Thank you very much Virgin Media.

Quote:

Originally Posted by Peter_ (Post 35362158)
So they are doubling your broadband speed at no extra cost and you do not believe you are getting it for nothing, the mind boggles.

Why not ask to pay more instead.:rolleyes:

Quote:

Originally Posted by jb66 (Post 35362735)
Its free

Ahem, price rises announced today folks. Still think the upgrades are free?

Kymmy 03-02-2012 20:08

Re: Virgin Media to Double Broadband Speed
 
You actually believe that the price rises wouldn't have happened if the upgrades didn't go ahead :rolleyes:

Horizon 03-02-2012 20:47

Re: Virgin Media to Double Broadband Speed
 
Well, vm want to force migrate everyone onto tivo, so prices were going to rise, its just now there's larger price hikes because of the "free" upgrades.

Nothing is free, not even death.

Kymmy 03-02-2012 20:57

Re: Virgin Media to Double Broadband Speed
 
Where is it stated that VM will replace everyones V box with Tivo??

Horizon 03-02-2012 21:23

Re: Virgin Media to Double Broadband Speed
 
When vm signed the deal with tivo, they said their whole network would go onto the tivo platform and everyone would need a box that is capabale of running the tivo epg. Hence why we have huge price rises coming to pay for "free" broadband upgrades and to pay "activation" fees to migrate onto tivo.

Paul 03-02-2012 22:36

Re: Virgin Media to Double Broadband Speed
 
Quote:

Originally Posted by Horizon (Post 35375002)
Ahem, price rises announced today folks. Still think the upgrades are free?

Yes.

The prices would have gone up anyway, just like they always do.

AndyCambs 04-02-2012 05:44

Re: Virgin Media to Double Broadband Speed
 
Fuel prices at the petrol stations go up more frequently and at a higher rate - but I don't see people making such a fuss about that!

Peter_ 04-02-2012 07:47

Re: Virgin Media to Double Broadband Speed
 
Quote:

Originally Posted by Horizon (Post 35375057)
When vm signed the deal with tivo, they said their whole network would go onto the tivo platform and everyone would need a box that is capabale of running the tivo epg. Hence why we have huge price rises coming to pay for "free" broadband upgrades and to pay "activation" fees to migrate onto tivo.

You can always go elsewhere if you do not want to pay the small increase in price which actually has not doubled the price, you do have that option open to you, BT would welcome you with open pockets.;)

virginruinedntl 04-02-2012 07:54

Re: Virgin Media to Double Broadband Speed
 
Once BT roll out FTTC and a youview box i'll switch to BT or Sky as they will have their youview competitor iptv box. Could save quite a lot of cash I reckon and i wouldn't be on 5mb after downloading a few gig :)

Parlyboy 04-02-2012 08:21

Re: Virgin Media to Double Broadband Speed
 
I got an email earlier this week saying my bill would go down by £5.75 from 1st April, I'm on 100Mb.

trickytree 06-02-2012 13:34

Re: Virgin Media to Double Broadband Speed
 
Quote:

Originally Posted by Parlyboy (Post 35375265)
I got an email earlier this week saying my bill would go down by £5.75 from 1st April, I'm on 100Mb.

That's because the 100Mb price has been reduced to the price of 50Mb but by more than £5.75 it's just your tv/phone etc have raised it again

virginruinedntl 06-02-2012 15:08

Re: Virgin Media to Double Broadband Speed
 
apparently the 50>100mb upgrade will be finished by spring instead of summer now. Can't find a link to an updated pdf schedule though, it used to be on here: http://shop.virginmedia.com/broadband/up-to-100mb.html

http://shop.virginmedia.com/content/...%2001%2012.pdf

this is 1 month old, wonder if virgin have a newer version?

roger skillin 06-02-2012 15:46

Re: Virgin Media to Double Broadband Speed
 
I'm on 50mb and have had the letter about going up to 100mb and then 120mb once it is available,
our area can already handle 100mb already so does that mean the first part will get done quite quick as it's surely just a case of enabling my account to be 100mb because i already have the hardware to handle it.

BenMcr 06-02-2012 15:55

Re: Virgin Media to Double Broadband Speed
 
It's not that simple, as it's down to making sure there is enough capacity to support everyone moving up a speed as well as whether the area can technically do the speed

thenry 06-02-2012 16:50

Re: Virgin Media to Double Broadband Speed
 
Ben I asked before about this upgrade being open and you said it was. Does that still stand now we've had letters? eg. a customer changes his or her package/broadband speed. would they then still be upgraded to the correct speed ?

Stephen 06-02-2012 17:01

Re: Virgin Media to Double Broadband Speed
 
Quote:

Originally Posted by thenry (Post 35377022)
Ben I asked before about this upgrade being open and you said it was. Does that still stand now we've had letters? eg. a customer changes his or her package/broadband speed. would they then still be upgraded to the correct speed ?

Yes that's what will happen.

thenry 06-02-2012 17:06

Re: Virgin Media to Double Broadband Speed
 
Thanks Stephen

muppetman11 06-02-2012 18:00

Re: Virgin Media to Double Broadband Speed
 
Quote:

Originally Posted by Fspiders (Post 35374595)
Just in case anyone is wondering why I'm moaning about upgrades.. This is my average speedtest connection.

https://www.cableforum.co.uk/images/...2012/02/82.png

As I'm on 50mb I always thought the .5 was 50mb... The engineer say no it's actually only half of 1mb!!! You just have to laff... lol

Look on the bright side it beats dial up :D

Digital Fanatic 06-02-2012 19:20

Re: Virgin Media to Double Broadband Speed
 
Quote:

Originally Posted by Fspiders (Post 35374595)
Just in case anyone is wondering why I'm moaning about upgrades.. This is my average speedtest connection.

https://www.cableforum.co.uk/images/...2012/02/82.png

As I'm on 50mb I always thought the .5 was 50mb... The engineer say no it's actually only half of 1mb!!! You just have to laff... lol

Not been following any of your threads, so forgive me if this has been covered already... What are VM saying to you about those speeds? Do you have a High Utilisation ticket open for it?

Zee 07-02-2012 23:30

Re: Virgin Media to Double Broadband Speed
 
Has anyone been upgraded as of yet?

Tricky Trevor 08-02-2012 05:07

Re: Virgin Media to Double Broadband Speed
 
I thought nobody would be upgraded until the summer?

https://www.cableforum.co.uk/images/...2012/02/81.png

Zee 08-02-2012 11:05

Re: Virgin Media to Double Broadband Speed
 
Quote:

Originally Posted by Tricky Trevor (Post 35377961)
I thought nobody would be upgraded until the summer?

https://www.cableforum.co.uk/images/...2012/02/81.png

The upgrades apparently start from Feb, the 100Mb to 120Mb upgrades start in summer.

New to cable 08-02-2012 11:23

Re: Virgin Media to Double Broadband Speed
 
I've just got this result aswell, I'm meant to be on 50Mb...Unless its an incorrect reading? Byt he way whats with your ping? 108ms?

https://www.cableforum.co.uk/images/...2012/02/78.png

Zee 08-02-2012 12:28

Re: Virgin Media to Double Broadband Speed
 
Quote:

Originally Posted by New to cable (Post 35378105)
I've just got this result aswell, I'm meant to be on 50Mb...Unless its an incorrect reading? Byt he way whats with your ping? 108ms?

https://www.cableforum.co.uk/images/...2012/02/78.png

Thanks for replying back..

Go to http://doublespeed.virginmedia.com/ enter your postcode, when does it say your upgrade should take place?

New to cable 08-02-2012 13:58

Re: Virgin Media to Double Broadband Speed
 
Oh well, looks like I'm back to normal, although normal is Ok.

https://www.cableforum.co.uk/images/...2012/02/80.png

Tricky Trevor 08-02-2012 14:54

Re: Virgin Media to Double Broadband Speed
 
Quote:

Originally Posted by New to cable (Post 35378105)
I've just got this result aswell, I'm meant to be on 50Mb...Unless its an incorrect reading? Byt he way whats with your ping? 108ms?

https://www.cableforum.co.uk/images/...2012/02/78.png


My ping has been high for a few days now

https://www.cableforum.co.uk/images/...2012/02/79.png

bigal2012 08-02-2012 19:10

Re: Virgin Media to Double Broadband Speed
 
I got a letter stating that because I am a old customer I will be getting a upgrade from 50 to 120 Mbits.

colin25 08-02-2012 19:46

Re: Virgin Media to Double Broadband Speed
 
Quote:

Originally Posted by bigal2012 (Post 35378340)
I got a letter stating that because I am a old customer I will be getting a upgrade from 50 to 120 Mbits.

Doesn't seem fair..old people have the jobs..now the old customers get the best deals, what about the young customers? :D

Dash: CF noob 08-02-2012 19:52

Re: Virgin Media to Double Broadband Speed
 
Don't they realise ageism is illegal!

qasdfdsaq 08-02-2012 21:06

Re: Virgin Media to Double Broadband Speed
 
I got a letter stating that because I am a new customer I will be getting an upgrade from 50 to 120mbps*

In fact, so is every customer, of any age.

* Except that I won't

boroboi 06-03-2012 11:47

Virgin already upgrading people?
 
So i run a computer shop, and ive just had one of my regular customers in claiming that he's been upgraded to 60Mbit already. He says he phoned up customer services and they performed the upgrade over the phone.

Now in my area, it says July onwards, so i'm a bit skeptical as to the truth of his statement. Saying that, i don't believe much of what he usually says but it has me curious.

Funilly enough when the 4Mbit service got upgraded to 10, i phoned up and they also did that for me over the phone, so i suppose it's slightly possible.

Any thoughts? I'm leaning towards male cow turd.

Andrewcrawford23 06-03-2012 11:55

Re: Virgin already upgrading people?
 
Quote:

Originally Posted by boroboi (Post 35393816)
So i run a computer shop, and ive just had one of my regular customers in claiming that he's been upgraded to 60Mbit already. He says he phoned up customer services and they performed the upgrade over the phone.

Now in my area, it says July onwards, so i'm a bit skeptical as to the truth of his statement. Saying that, i don't believe much of what he usually says but it has me curious.

Funilly enough when the 4Mbit service got upgraded to 10, i phoned up and they also did that for me over the phone, so i suppose it's slightly possible.

Any thoughts? I'm leaning towards male cow turd.

if he had the shub not impossible, but i doubt they upgrade a area arly as i think there some work needs one before the upgrade

---------- Post added at 12:55 ---------- Previous post was at 12:49 ----------

get him to print out his modem config page to prove it also get him to run a speed test and email you the link for the results at the very least his upload should be faster

boroboi 06-03-2012 11:55

Re: Virgin already upgrading people?
 
Quote:

Originally Posted by Andrewcrawford23 (Post 35393818)
if he had the shub not impossible, but i doubt they upgrade a area arly as i think there some work needs one before the upgrade

---------- Post added at 12:55 ---------- Previous post was at 12:49 ----------

get him to print out his modem config page to prove it also get him to run a speed test and email you the link for the results at the very least his upload should be faster

That would be my first thought too.

Kymmy 06-03-2012 12:33

Re: Virgin Media to Double Broadband Speed
 
Merged the last 3 posts as basically it's on the same subject. I'll start a new thread based on reporting which areas have the updates so that memebers can keep track of timelines and areas upgraded

---------- Post added at 13:33 ---------- Previous post was at 13:24 ----------

Areas upgraded thread for reporting your area

http://www.cableforum.co.uk/board/12...l#post35393844

thenry 06-03-2012 15:03

Re: Area's already upgraded (2012 double speed upgrades)
 
Quote:

Virgin Media is now ready to start doubling download speeds for 1.5 million of its broadband subscribers in 30 towns and cities across the UK.
http://www.zdnet.co.uk/news/networki...owns-40095177/

Quote:

The first areas to have their cable connections upgraded by Virgin Media through March and April include:

Newcastle
Tilbury
Southend
Ely
Melton
Andover
Poplar
Dover
Ashford
Rawtenstall
Belfast
Solihull
Maidstone
Castlecary
Grimsby
Ipswich
St Mellons
Flitwick
Preston
Dundee
Glenrothes
Wakefield
Doncaster
Barnsley
Cambridge
Cosham
Hemel Hempstead
Mansfield
Oldham
Bedford
http://www.zdnet.co.uk/news/networki...ns-40095177/2/

:LOL:

Andrewcrawford23 06-03-2012 15:08

Re: Area's already upgraded (2012 double speed upgrades)
 
that means i should be one of the first so ill post all information possible including if they send me shub or not

thenry 06-03-2012 15:15

Re: Area's already upgraded (2012 double speed upgrades)
 
I don't believe the article tbh. Cambridge.. check this out > http://www.cableforum.co.uk/board/12...ds-advice.html

:rolleyes: hardly ready is it

Kymmy 06-03-2012 15:39

Re: Area's already upgraded (2012 double speed upgrades)
 
Quote:

Originally Posted by Andrewcrawford23 (Post 35393980)
that means i should be one of the first so ill post all information possible including if they send me shub or not

I'm also in an area within that list..Though until Friday I don't have an upgradable product ;)

Tim Deegan 06-03-2012 16:21

Re: Area's already upgraded (2012 double speed upgrades)
 
Quote:

Originally Posted by Kymmy (Post 35394004)
I'm also in an area within that list..Though until Friday I don't have an upgradable product ;)

Is Letchworth covered by those areas? I was told that I would get an upgrade to 120mb by April.


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