Re: 20 Mb/s to 30Mb/s free upgrade
 

what I pasted is from those pages, there seems to be just one page now, for connection.

Re: 20 Mb/s to 30Mb/s free upgrade
 

You may want to remove your MAC from your post Chrysalis if that is it.

Re: 20 Mb/s to 30Mb/s free upgrade
 

I have now, was on every line and missed one out.

Re: 20 Mb/s to 30Mb/s free upgrade
 

The last two tables on the Connection screen:

Primary Downstream Service Flow

Primary Upstream Service Flow

Are the ones that say what the SuperHub should be provisioned at

Re: 20 Mb/s to 30Mb/s free upgrade
 

Gah, that wasn't quite it either. There should be a bit at the bottom of the status page saying "Service flow" or similar, like "Primary upstream/downstream service flow".

Anyway here's an example (pulled from VM forums) of what it should look like: link

Re: 20 Mb/s to 30Mb/s free upgrade
 

You did call in and get that thing provisioned Chrys?

It's locked to the VXR right now, if properly provisioned it should then be retuned to the overlay network, which isn't happening.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Tis in the Wall Garden .. :erm:

Re: 20 Mb/s to 30Mb/s free upgrade
 

as I said its activated.

Rang up.
Lady asked me to confirm last 3 digits of mac.
She said done.
Asked if green light on for tick box I said yes.
I noticed offline and status looked whacked, asked her to confirm its working.
She said her end shows good but wait 5 mins.
Ended call.

I guess I need to ring back.

---------- Post added at 10:17 ---------- Previous post was at 10:16 ----------

is this that 24 hour issue I have read about for superhubs?

Re: 20 Mb/s to 30Mb/s free upgrade
 

click on the Super Hub Status


Information Standard Specification CompliantEU DOCSIS 3.0 Hardware Version2.00 Software VersionV5.5.2R20

Re: 20 Mb/s to 30Mb/s free upgrade
 

yeah but thats the only line, other 2 lines are just version and mac number.

---------- Post added at 10:26 ---------- Previous post was at 10:24 ----------

the 2 service flow boxes dont exist. I guess they appear when its working.

I was waiting for tesco to come before ringing back as didnt want to be on phone when they came, luckily they came early so ringing back now.

Re: 20 Mb/s to 30Mb/s free upgrade
 

No, its part of the activation .. when its a replacement modem it should be done by the agent on the call ..

Re: 20 Mb/s to 30Mb/s free upgrade
 

15 minute call with agent scratching head, he said all he could do is keep forcing the new config to modem, worked on 5th attempt.

Procedure Status Comment
Acquire Downstream Channel 323000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+


--------------------------------------------------------------------------------

Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 112 55616000 Kbits/sec 323000000 Hz -0.1 dBmV 41.8 dB Hybrid
Locked QAM256 109 55616000 Kbits/sec 299000000 Hz 0.7 dBmV 42.5 dB Hybrid
Locked QAM256 110 55616000 Kbits/sec 307000000 Hz 0.5 dBmV 42.5 dB Hybrid
Locked QAM256 111 55616000 Kbits/sec 315000000 Hz 0.1 dBmV 42.0 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown


Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked TDMA 8 10240 Kbits/sec 47400000 Hz 44.2 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV

Primary Downstream Service Flow
Downstream(0)
SFID 15233
Max Traffic Rate 32220000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps


--------------------------------------------------------------------------------

Primary Upstream Service Flow
Upstream(0)
SFID 16002
Max Traffic Rate 1111000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort

solid 3.8meg down on speedtest

https://www.cableforum.co.uk/images/...011/02/145.png
http://www.pingtest.net/result/33739231.png

Re: 20 Mb/s to 30Mb/s free upgrade
 

Nice. Proper QAM16 upload as well now, still Docsis 1 speeds but better than QPSK :)

Wonder how things will hold up and what effect 200mbps of load-balanced downstream will do for your congestion issues

Re: 20 Mb/s to 30Mb/s free upgrade
 

looks like I was indeed overriden before tho on my old modem mac forced to docsis3 rather than a batch of users moved.

So far jitter seems lower but bear in mind ive been seeing slow steady improvements on this anyway as I think VM have been making space on the overlay network. The stand out is the 1.05meg upload, before I unplugged the old modem I did a speedtest and was still only 0.32up.

Re: 20 Mb/s to 30Mb/s free upgrade
 

No, I just wanted to moan! As much as I love everybodys posts, reading 80 pages worth before I had my whinge was a bit much! ;)

Of course! ;)

Re: 20 Mb/s to 30Mb/s free upgrade
 

You will lose the retention deal if you want to upgrade to 30Mb, well thats what seems to be happening.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Oh well, I am happy that my upload speed is now 2mb, which has made a heap of difference to my PS3!

Re: 20 Mb/s to 30Mb/s free upgrade
 

Happy days.

https://www.cableforum.co.uk/images/...011/02/142.png

Re: 20 Mb/s to 30Mb/s free upgrade
 

Aaaaiiieeeee :tu:

https://www.cableforum.co.uk/images/...011/02/143.png

Re: 20 Mb/s to 30Mb/s free upgrade
 

Good to start seeing some happy chappies who now have their upgrade / downgrade ;)

Re: 20 Mb/s to 30Mb/s free upgrade
 

Looks like we need to nag someone. We are currently paying for L BB at £25.25 per month. The new package is £18.50 (after the first 6 months) for XL BB. :confused:

Not allowed to change package on-line either :mis:

Re: 20 Mb/s to 30Mb/s free upgrade
 

Time to phone up i think and see what they offer you.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Before any service discounts

After discounts

http://shop.virginmedia.com/existing...broadband.html

Re: 20 Mb/s to 30Mb/s free upgrade
 

How stingy that the non-uplifted areas only get 32.22Mbps down while the uplifted ones get 33.33! ;)

Anyway, yes, good to see peeps on the new service as opposed to complaints about having to pay the list price for it.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Funniest thing is, everyone who wants to get on line at home (upstairs & downstairs) can do at the moment even with the basic wireless hub. So seems pretty pointless paying £30 extra.

BTW our BBL is only 10Mb but has no restrictions up/down. How does this compare to the new L package and if it is cheaper how do we get it?

Re: 20 Mb/s to 30Mb/s free upgrade
 

There is only one BB L which has the same management. Only difference is the price, depending on when you took it out and what service discounts you may/may not have

Re: 20 Mb/s to 30Mb/s free upgrade
 

The news for the 30mb/s is very much welcomed.

Although I am disappointed in the charge for the superhub...

My position is that i'm at the end of my contract with virgin. Now i would like the 30mb/s currently on the 20meg service but the cost of £30 is something I dont want to pay, probably like alot of the posts I have read on this thread.

To me the cost is understandable but What really is to stop me from cancelling with virgin and then resign up after 38/30 days or whatever the cooling off period is? In actual fact I would save even more money by taking advantage of the new customer offers.

In this example would it not be better to retain me as a customer and offer the superhub free? Virgin would gain more money from me instead of the discounts they offer as a new customer...

Re: 20 Mb/s to 30Mb/s free upgrade
 

There is only one price for XL (30) so you get the same ongoing monthly price for it as everyone else as far as I'm aware.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Ordered my upgrade on the 1st, got the siperhub delivered this morning. Thats what I call rapid service.

One question though...

Where the heck is the "Attached Devices" list? I have a headless mediaserver (no monitor) in my bedroom, and dont fancy lugging a monitor upstairs just to find out what ip the superhub has assigned to it.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Think M is the restricted one which is no longer offered. So now L is the entry level - We have had our BB for nearly 7 years with a change to the telephone package a couple of years ago.

Re: 20 Mb/s to 30Mb/s free upgrade
 

It's LAN IP in the Advanced Settings screens

---------- Post added at 12:21 ---------- Previous post was at 12:19 ----------

I'm aware of that, I was talking about BB L not BB M

Re: 20 Mb/s to 30Mb/s free upgrade
 

If you go to Advanced>IP Filtering or Advanced>MAC Filtering it should show you a list of "trusted devices" which is pretty much the same thing. Or look under LAN IP also.

Re: 20 Mb/s to 30Mb/s free upgrade
 

In which case the new L seems a lot cheaper than we are currently paying (even after the discount period has expired) so how do we get the reduced price? It does seem somewhat ridiculous that a lower price is not available to existing customers when Virgin decide to re-jig packages/speeds. :dozey:

Re: 20 Mb/s to 30Mb/s free upgrade
 

You would need to speak to Customer Services to see what offer they have for you and whether any of them are acceptable

Re: 20 Mb/s to 30Mb/s free upgrade
 

have mine booked for 11th Feb and have to DIY,

Re: 20 Mb/s to 30Mb/s free upgrade
 

Got my router today via courier setup and activated in 10 minutes , the weird thing is when I log into my virgin media it now says internet package Dial. Anyway speeds are good getting 30 down and 3 up.

Re: 20 Mb/s to 30Mb/s free upgrade
 

I believe that is just a glitch that will be rectified shortly.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Got it now. Thank you for the replies.

[https://www.cableforum.co.uk/images/...011/02/141.png

Re: 20 Mb/s to 30Mb/s free upgrade
 

Good job i thought someone had dug out a 56k modem again for me LOL :D

Re: 20 Mb/s to 30Mb/s free upgrade
 

this new service is decent value in my opinion as long as it performs reasonably within spec (not too congested).

upload of 1.05 same as what I used to get on ukonline adsl, with a 1.22meg up sync, so cable uploads when compared to adsl take in the factor of no ATM overhead. The download speed is miles ahead of what my BT line can give me.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Oh, a question I just thought of.

What am I supposed to do with the old AMBIT265 modem? I believe it has to be returned to VM, but there was no returns bag/box sent out to me?

Re: 20 Mb/s to 30Mb/s free upgrade
 

In theory the dir 615 and cisco I got here both owned by VM. But the reality is they wont care and I get to keep them.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Standalone modems are not collected

Re: 20 Mb/s to 30Mb/s free upgrade
 

... which is why so many of them end up on fleabay. :erm:

Re: 20 Mb/s to 30Mb/s free upgrade
 

You can take it to your local dump who will have the correct recycling facilities for electronic equipment but first take a pair of pliers to the male F connector on the back of the modem and snap it off to ensure no one wil try to salvage it.

---------- Post added at 13:48 ---------- Previous post was at 13:46 ----------

It is 90 days to prevent that happening.

Even staff have to pay £30 to upgrade so no one is special.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Interesting to see the config file is provisioning 32.2mb down and 1.11mb up. Looks like the 50mb-style overprovisioning (presumably for speed test purposes) is still happening.

Re: 20 Mb/s to 30Mb/s free upgrade
 

And setting it higher so people get closer to what is advertised is an issue because.....?

I'm confused now

Re: 20 Mb/s to 30Mb/s free upgrade
 

I missed this post sorry.

That explains why it was initially green but went blue later when the guy was working on it.

I suggest you feed this back to the activation team because on my first call the lady specifically asked about this light, when I told her was green she answered thats good. So tell them to ask if its blue and it may save some people some headaches.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Ordered online yesterday and got the email today confirming that we will be getting it from the 11th. it says tech install, but I am unsure as there are mixed messages saying this is actually self install (modem delivered by HDN) but the emails are saying tech.

Re: 20 Mb/s to 30Mb/s free upgrade
 

If it says ALLDAY then it'll be a delivery

Re: 20 Mb/s to 30Mb/s free upgrade
 

I never said it's an issue, just said it's interesting. And it's certainly not there so people get closer to what is advertised. There is no reason or need to set the config file higher in order to get closer to what is advertised, if anything it makes people get further away than what is advertised.

Someone said in the past 50mb was over-provisioned as it was their flagship product and they wanted it to look better in speed tests for marketing reasons.

Presumably they did the same to 30mb as they're pitching it vs 40mb FTTC, and arguing they expect people to achieve faster average speeds on it. So it looks like they're attempting to artificially inflate speedtest results in order to validate that claim. Add an extra 2.2mbps to your speed test results and of course your product will look better vs. the competition. Not to say it's a bad thing - the customer ends up with a higher average speed - but it's a sneaky marketing ploy if you ask me.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Mine was delivered by HDN it was easy to setup and the speeds I'm getting now are 30mb down and 3mb up.

Re: 20 Mb/s to 30Mb/s free upgrade
 

They cant even get my 20mb running properly never mind 30mb with a superhub, Tech coming tomoro and not leaving my street till he has upped my upstream from 31 :-(

Re: 20 Mb/s to 30Mb/s free upgrade
 

Works a dream here , I will try it again about 6pm.

Re: 20 Mb/s to 30Mb/s free upgrade
 

I dont want to order 30mb till my previous one is fixed, when I get disconnected I cant get onlin as my updtream power is too low at 30 or 31

Re: 20 Mb/s to 30Mb/s free upgrade
 

I got a letter from virgin this morning about my broadband..:)

Re: 20 Mb/s to 30Mb/s free upgrade
 

Thanks for that exactly what I needed to know.
Now dont like using the phone but want to deal with a human rather than the automated upgrade service for this so whats the number I would be best ringing? I'm okay if I know I'm getting through to the right place.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Customer Services do have all the info and tools to process the upgrade

Re: 20 Mb/s to 30Mb/s free upgrade
 

I ordered 2 days ago the lady in sales told me she would phone me back and she hasn't bothered.:rolleyes:
So I don't think I will bother if they can't do a simple thing like taking an order.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Or you could just do the simple thing and phone them back yourself?

Re: 20 Mb/s to 30Mb/s free upgrade
 

You are missing the point they are running a business and they should keep their word when telling a customer they will ring back...it is not up to the customer to be chasing up phone calls.

Re: [Update] ALL 20>30Mb upgrade discussion
 

updated 3.45pm speedtest.

https://www.cableforum.co.uk/images/...011/02/140.png

some slowdown on upload, download still strong.

Re: 20 Mb/s to 30Mb/s free upgrade
 

I agree with you, but it also depends if you want 30Mb or not.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Called 150 to order mine about half an hour ago. Lady knew what I was talking about before I finished asking (which can be novel with any customer service department LOL)

She said earliest activation would be Fri 11th, would be delivered by UPS and self install, and new monthly payments would actually be reduced (which I knew they should from online, but you never know what happens when you actually are speaking to someone.

I asked for more information about self install and specifically asked if there was somewhere I would need to phone or if it would be automatic - she said automatic. So from looking at this thread while she was up to speed with the upgrade ordering, sounds like she's not so up to speed on the actual upgrade/update process.

Just a little nervous though as I'm looking at some of these posts with problems and all the info they're giving to try to get help and I wouldn't even know where to begin to look at or find any of that info - so I hope it goes smoothly or else I'll be back for some hand-holding walkthrough's!

Give me software to work with (Office, photoshop, publisher etc) and I'm good to go - talk hardware configuration and my eyes glaze over and I get palpitations :dunce:

Re: 20 Mb/s to 30Mb/s free upgrade
 

Her system may of crashed and she may of lost your details. I know when I worked in faults it happened a few times!

Re: [Update] ALL 20>30Mb upgrade discussion
 

Well I rang up 150 about 20 mins ago and ended up taking 50mb instead lol. Do I have to stick with 50mb for the whole 12 months or can I downgrade after X amount of months if I feel its not for me?

Re: [Update] ALL 20>30Mb upgrade discussion
 

seems I did right to order early, you guys waiting 8 days now.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Interestingly though its only effecting the 30mb activations because my 50mb install is for the 5th feb. Unless I just got lucky.

Re: [Update] ALL 20>30Mb upgrade discussion
 

my sister phoned up to get the upgrade today hub will be there by( sorry next ) friday that's good.
but they have switched the mac number on the system over today.
so now she has no internet .
that's bad

Re: [Update] ALL 20>30Mb upgrade discussion
 

You can downgrade after 30 days in use, but your contract remain 12 months of your broadband service. No matter if it was 10Meg, 30 Meg, 50Meg or 100Meg of your choice, can change speed at least 30 days in use. But, beware of lose out of your loyalty discount if downgrade, also you could be charged activation fee if want to upgrade later on!

Re: [Update] ALL 20>30Mb upgrade discussion
 

i ordered monday, it was delivered today @10, installed by myself in 10 mins - had to move the desk!! 2 laptops, ipod, and my desire on wireless, pc wired all by 10:30. echo the comment earlier about the green/blue send/receive light, guy on the activation line didn't seem to know about the different colours, just asked for all green lights.

Re: 20 Mb/s to 30Mb/s free upgrade
 

Where was she from here or offshore, because if the latter I would not be holding my breath waiting for a callback, if you really wanted 30Mb then you would be back on the phone within the hour asking what is happening as I know I would.

Your loss if you do not callback to confirm.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Thanks for that. To be honest I have no intention of downgrading but the thought occurred after the phone call that I may not even have the option if I lost my mind and decided to downgrade.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Actually it's 28 days if I am not mistaken.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Yes, you are correct, it actually 28 days not 30 days. Sorry.

Re: [Update] ALL 20>30Mb upgrade discussion
 

blue bottom light is when you are connected to a gigabyte ethernet card.
top blue came on when i changed the 802.11N Band to 5ghz.

Re: 20 Mb/s to 30Mb/s free upgrade
 

When you get the box it will contain cables etc that you may not require (I didn't) so put them to one side and read through the simple steps.

Honestly it is all dumbed down so as to be as non confusing as possible. Just have your account number to hand, write down the MAC code printed on the Superhub and call the number in the literature. It takes a while (10) minute to settle down and if you have a switched off computer connected into one of the ethernet ports you are good to go when the lights are green, green, blue (top).

My P.C.'s were set up up with static IP's in a different router's range scale with also specified DNS servers which would have caused complications. Most people use DHCP with auto allocated DNS so unless you have specified something other than default, it should be plain sailing.

The router access IP is in the literature along with user name + initial password (needs changing). Wireless is easy to set up and sets to good security straight out of the box. I can see about 12 networks around my house and 4 are wide open but just follow the simple instructions and it does it all with good security.

You have nothing to worry about unless you already have levels of complications with multiple networks or devices using different levels of wireless eg B, G & N. If you had you would already be working out the work arounds so don't worry.

I as one of the 20meg sceptics who didn't want to lose out on upgrading but with a satisfactory deal went for it and am pleased that I did.

I feel sorry for people who are in non upload upgraded areas because until they are sorted they will not see numbers like these.

https://www.cableforum.co.uk/images/...011/02/131.png

Re: [Update] ALL 20>30Mb upgrade discussion
 

Also, some more advanced internet users may wish to opt out of Virgin Medias "advanced network error search" after changing to the superhub.

You apparently have to opt-out every time you change your modem.

Re: [Update] ALL 20>30Mb upgrade discussion
 

umm thanks, wonder what that is then,,maybe dns redirects for failed lookups?

Re: [Update] ALL 20>30Mb upgrade discussion
 

I wanted to do the upgrade from 20 to 30 but due to my deals I couldnt get it for less than £5 a month extra, or 50mb for £10 per month extra.
I think I will wait a bit longer.
Shame though.

Re: [Update] ALL 20>30Mb upgrade discussion
 

ok, but i have top light blue and not on 5ghz as 1 of the laptops is too old for n. it went blue as soon as the docis 3 thingy was enabled during the activation call.

Re: [Update] ALL 20>30Mb upgrade discussion
 

So £1.25 per week stopped you from upgrading.:erm:

Re: [Update] ALL 20>30Mb upgrade discussion
 

Thats exactly what it is. Personally, I prefer to get the NXDOMAIN page, than a search engine kind of page. Its just a personal preference. I just posted to remind people that have opted out, that they will need to opt-out again once they have installed the superhub.

Re: [Update] ALL 20>30Mb upgrade discussion
 

or you could say £60 per year plus connection of £30 so £90 in total.

The retentions guy told me to wait and I will get it free soon enough as they want people on docsis 3.

Re: [Update] ALL 20>30Mb upgrade discussion
 

You may well be waiting a long while as 2Mb, 10Mb and 20Mb will continue to exist on Docsis 1/2 for a very long time as Virginmedia never close a tier, we still have people on 512kb and 1Mb so as the agent you spoke to does not actually deal with broadband he will be talking out of his rear end.:)

Re: [Update] ALL 20>30Mb upgrade discussion
 

Thanks, forgot about that.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Cant beleive VM.
Spent ages on the phone talking to customer services and sales team.
I have 20mb broadband, tvxl and phone.
For me to upgrade from 20mb to 30mb, I have to pay a one off £30, then an extra £10 a month due to my loyalty discount.

How can they call that a free upgrade?

Re: [Update] ALL 20>30Mb upgrade discussion
 

You have a discount which the system will not allow on this upgrade, you will find many people in this thread with the same issue, if you want 30Mb then you have to lose the discount.

Re: [Update] ALL 20>30Mb upgrade discussion
 

The only thing I managed to get offered was a one off £15 credit against the swap, so an actual cost to change for the next year of £75 more.
I want to do the deal but dont want to pay more.
when is the tivo box due, I may wait to do a combo deal.

Re: [Update] ALL 20>30Mb upgrade discussion
 

The top blue light is for Docsis 3. The bottom one is for wireless and may turn blue if 5ghz is enabled but is green on mine as "g" is good enough for the laptop (22.5megs down\ 3megs up) especially as I do not use it;).

The difference between Gigabit and lesser ethernet speeds is that the port light for Gigabit is green and the lower ones, amber. They are the trans\rec lights.

Re: [Update] ALL 20>30Mb upgrade discussion
 

28 days is the Money Back Guarantee. For tier changes and disconnection notices it's 30 days

Re: [Update] ALL 20>30Mb upgrade discussion
 

When TiVo finally arrives you will pay a one off fee of maybe up to £200 plus £3 per month before you even think of the 30Mb upgrade.;)

Re: [Update] ALL 20>30Mb upgrade discussion
 

Ordered mine Tuesday (1/2/11) got new Superhub today (3/2/11), and all done and dusted now.
getting:
http://www.amgard.net/images/30mb.jpg

and

https://www.cableforum.co.uk/images/...011/02/138.png

no problems :)

Re: [Update] ALL 20>30Mb upgrade discussion
 

I can live with paying a bit for the tv as it will get lots of use, whereas the benefit from 20 to 30 is not so important.

I just want the new hub with gig switch so I can free up a gig switch and make the network a bit tidier with the wiring.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Re: [Update] ALL 20>30Mb upgrade discussion
 

Thought I would chip in this thread with my experiences with this upgrade (or lack of)
As I had read in this thread, upgrades seem impossible if you have an old/loyalty/retention deal of a certain kind.
I currently have 20MB broadband and XL TV package for £42.50 a month and a HD box I bought for £70 a while back.
I received a mail shot today and just called them up. I have been told that the reason I can't have the upgrade is because I don't have a land line deal with them, after stating that I've never had a landline and don't want one they offered me the upgrade for a £30 one-off fee and a new monthly bill of £58! So as you can assume I'm not upgrading at the moment :(

Re: [Update] ALL 20>30Mb upgrade discussion
 

Heres my test a 18.00

https://www.cableforum.co.uk/images/...011/02/136.png

All good here.

Re: [Update] ALL 20>30Mb upgrade discussion
 

True, but based on the website that's competely the correct price for XL (30) and XL tv without a phone line

Re: [Update] ALL 20>30Mb upgrade discussion
 

Just plugged my new Super Hub in and activated it, good speed test results but not as good as what's been posted here. I can hit 26-27Mb/s down and around 1.5-2Mb/s up.

Previously on 20Mb I'd consistently get 19.55Mb/s down and 1.96Mb/s up.

Might wait a while and see what the Sam Knows Dashboard reports, it could just be traffic on the speedtest.net nodes...

--EDIT--

Ignore me, plugged straight into the Super Hub with Ethernet and it hit 31Mb/s down but still only 2Mb/s up...

Might have to simplify my network setup, I've currently got WiFi on the Super Hub turned off and Ethernet to my Airport Extreme with 2.4Ghz 802.11b/g/n turned on.

Re: [Update] ALL 20>30Mb upgrade discussion
 

After 3 calls to VM I'm totally confused!

First call they hung up on me because I politely said I couldn't understand him as he spoke with a heavy foreign accent and was speaking too fast.

I tried again and was told I couldn't have the upgrade without losing my retention/loyalty deal. As far as I was aware I only had a discount for having 3 packages. Never threatened to leave and only contact was when I upgraded my box to a HD Cisco and had HD activated about 10 months ago. I do accept it's I started a new contract then.

This is my bill.

Telephone Line Rental £12.24
Talk Evening and Weekends £3.50
Phone, Bband XL & TV Discount £-17.00
TV Size: M £0.00
V HD Box £0.00
Broadband Size: X L £37.00

On the 3rd call I asked again and they said that it was only available at £18.50 + £30 activation if I had XL tv package but that might (he wasn't sure on this) mean me losing my -17.00 discount. I was actually going to upgrade to xl tv anyway and said I'd think about it. He then told me that it was pointless upgrading as my area wasn't upgraded yet (Blackburn).


Why does everything have to be so difficult?
And just how do you get to talk to someone in UK?
Not really happy about this because I've been loyal to cable since Nynex days.

Moan over :D