Re: [Update] ALL 20>30Mb upgrade discussion
 

To be honest, I wasn't going back to old modem. I am happy with superhub, no problem at all. No issues at all.

If one day, if virgin tech guy come out, I will give him all the old modems to get out of here. I will not post it, cos what if they lose it and virgin media don't believe in me and might charge me.

Re: [Update] ALL 20>30Mb upgrade discussion
 

This site had nothing to do with Virgin Media.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Virgin don't collect modems anymore so don't charge if they are not returned

If you didn't return your SuperHub when you left, then you would be charged

Also Virgin always arrange for someone to come collect the kit they want back now

Re: [Update] ALL 20>30Mb upgrade discussion
 

Take the ".uk" off the end so it's just speedtest.net

Re: [Update] ALL 20>30Mb upgrade discussion
 

speedtest.net is a different site entirely. he's talking about speedtest.net.uk

Re: [Update] ALL 20>30Mb upgrade discussion
 

Ah sorry my mistake :doh:

Re: 20 Mb/s to 30Mb/s free upgrade
 

It shouldn`t matter that I get a bundle discount,new customers would surely get the same? My argument though is they shouldn`t charge 2 different prices for the same service. Other companies are starting to wake up to this,such as o2 and Orange. I think virgin will wake up to this unfair priceing eventurly but as they`re fairly slow at acting on most things it`ll probably be another year or so!

Re: 20 Mb/s to 30Mb/s free upgrade
 

Yes they get the same, which is what takes it down to the price advertised. They don't get a discount on top of what is advertised

So a customer taking out 30Mbit today for £18.50 would get a bill which says £37 - £18.50 discount

Re: [Update] ALL 20>30Mb upgrade discussion
 

Well 24 hours and come and gone and my Superhib is still nothing more than a desk ornament. Didn't get the promised call back so eventually rang them back only to be told "we have a systems problem" so they still haven't added my MAC no. to their system - doesn't explain why they didn't bother trying to contact me to tell me this of cause - now I'm "assured" someone will rng me when they're up and running - they must think I'm daft or something.

It all reminds me of when i was with the original cable co blueyonder - with their amazing variable monthly bills which were never the same two months running..

Well I'm guessing it'll be next week before the poor sod who has to do the manual inputting gets round to my MAC no. if at all ...

DinAlt

Re: [Update] ALL 20>30Mb upgrade discussion
 

Actually the 'system issues' is not a lie, it is something that is affecting the internal systems today

Re: [Update] ALL 20>30Mb upgrade discussion
 

last weekend's upgrade went badly?

Re: [Update] ALL 20>30Mb upgrade discussion
 

I recieved my superhub today. I rang 150 through the phone line and the guy on the phone said that he had activated the "services". Problem was, that I didn't actually connect the thing in. It was still in it's packaging. I did a few speedtests and I was still at 20mb speed. I then rang the activation number, and they sent some signals to my hub and refreshed the connection. I was told that I would see the 30mb speed difference tommorow because it has to refresh at midnight or something. I don't understand, everyone here saw their speed difference immediately ????

Re: [Update] ALL 20>30Mb upgrade discussion
 

Mine wasnt immediate, in fact mine wouldnt even get online at all.

As I understand it these superhubs are buggy on activations, I had to do a 2nd call and the guy did about 5 forced resends of the config to bring it alive. I then got a lagged config send just after midnight the first night. Which was probably my original activation. So you probably will be waiting unless you get them to force it down the modem's throat.

Re: [Update] ALL 20>30Mb upgrade discussion
 

Mine wasn't immediate either, in fact the advisor with a strong non-english accent told me "If you get a link to activate your new hub, follow it.", something Masque said on another thread that we should never do... Makes me wonder why the advisor told me to follow it..

In fact after 2hrs of no connectivity, I called 151, and spoke to a Scottish accent, and they did something their end, and after rebooting the hub 4 times, I finally popped online.

Re: [Update] ALL 20>30Mb upgrade discussion
 

We finally got all sorted about 50 minutes ago and the internet is flying!

https://www.cableforum.co.uk/images/...2011/02/75.png