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-   -   General : Coming Soon to Virgin TV (2013) Vol. 4. (https://www.cableforum.uk/board/showthread.php?t=33694590)

nstokes 17-08-2013 17:15
Re: Coming Soon to Virgin TV (2013) Vol. 4.
 
Quote:
Originally Posted by harry_hitch (Post 35611625)
Cheers nstokes, a much more reasoned and mature reply. Although I note you are saying Sky are improving their Customer Service Program which leads me to think their service continued to be poor after I dealt with them.

Sky told me my installation and dish were correct, when I had awful picture issues. Perhaps I had a poor engineer come out to me. Not sure about the issues my parents have though.
Personally i havnt had issues with Sky customer service but trust me it is being improved and rolled out. I will post more soon.

I cant explain your other issues as not had any issues with my dish or installation since my first install which was fixed and i got credit back as well

Arthurgray50@blu 17-08-2013 17:18
Re: Coming Soon to Virgin TV (2013) Vol. 4.
 
IF there is poor picture and sound quality, go to Sky One and check the signal.

I had this crap from Sky, and insisted that a different engineer came out to check it. He came and said that the signal was not aligned properly.

IF Sky sent a private contractor out, they will do anything to get a quick instal as they know they will get paid for the second visit which will take about five minutes to put right. The problem l had was disagnoed by a private contractor who called twice - it was only when l said it was under warranty that he fixed it properly.

Check the bubble on the LNB.

colin25 17-08-2013 17:25
Re: Coming Soon to Virgin TV (2013) Vol. 4.
 
Quote:
Originally Posted by Arthurgray50@blu (Post 35611641)
IF there is poor picture and sound quality, go to Sky One and check the signal.

I had this crap from Sky, and insisted that a different engineer came out to check it. He came and said that the signal was not aligned properly.

IF Sky sent a private contractor out, they will do anything to get a quick instal as they know they will get paid for the second visit which will take about five minutes to put right. The problem l had was disagnoed by a private contractor who called twice - it was only when l said it was under warranty that he fixed it properly.

Check the bubble on the LNB.
It seems surprising that you hear posters say their picture is poor, and sit and do nothing.

I would have thought you would complain, and get it fixed.

perhaps this is a different world. :D

ocav 17-08-2013 17:33
Re: Coming Soon to Virgin TV (2013) Vol. 4.
 
IMO, Sky was always the better offer, however we have 2 MultiRoom boxes and 2x£6.50 is better than 2x£11(I believe that's what it is after the increase).

Since VM now have BT, TV Anywhere, 120mb broadband, possibly Atlantic and SS 3/4/F1 HD, I would need sky to really show me something amazing to make me switch.

Until last week I saw Sky has the market leader, but I just think they are both on par at the moment (BT a little behind, but I think they will be better as a broadcaster than a platform provider)

muppetman11 17-08-2013 17:33
Re: Coming Soon to Virgin TV (2013) Vol. 4.
 
Quote:
Originally Posted by nstokes (Post 35611637)
Personally i havnt had issues with Sky customer service but trust me it is being improved and rolled out. I will post more soon.

I cant explain your other issues as not had any issues with my dish or installation since my first install which was fixed and i got credit back as well
I'm well aware what your on about ;) I agree Sky have always dealt with my issues in a professional manner and the calls been dealt with in the UK rather than those awful off shore call centres.
Quote:
Originally Posted by harry_hitch (Post 35611625)
Cheers nstokes, a much more reasoned and mature reply. Although I note you are saying Sky are improving their Customer Service Program which leads me to think their service continued to be poor after I dealt with them.

Sky told me my installation and dish were correct, when I had awful picture issues. Perhaps I had a poor engineer come out to me. Not sure about the issues my parents have though.
An individuals opinion unfortunately isn't representative , Ofcom have the latest customer satisfaction levels.

http://media.ofcom.org.uk/2012/12/04...ls-revealed-2/

colin25 17-08-2013 17:41
Re: Coming Soon to Virgin TV (2013) Vol. 4.
 
Quote:
Originally Posted by ocav (Post 35611651)
IMO, Sky was always the better offer, however we have 2 MultiRoom boxes and 2x£6.50 is better than 2x£11(I believe that's what it is after the increase).

Since VM now have BT, TV Anywhere, 120mb broadband, possibly Atlantic and SS 3/4/F1 HD, I would need sky to really show me something amazing to make me switch.

Until last week I saw Sky has the market leader, but I just think they are both on par at the moment (BT a little behind, but I think they will be better as a broadcaster than a platform provider)
It is better because "possibly Atlantic and SS 3/4/F1 HD"

that seems a strange statement

harry_hitch 17-08-2013 17:58
Re: Coming Soon to Virgin TV (2013) Vol. 4.
 
Quote:
Originally Posted by colin25 (Post 35611629)
Sorry, i responded to your inaccurate statement.

I never claim any provider is better. I merely qualify that it may be better for me.

You stated Virgin were better.

please keep up, it will save time.
In my eyes, VM are better than Sky. You clearly disagree. I am sorry you can not come to terms with my comparison of two separate companies and why I feel VM are better than Sky.

I guess I am simply just being inaccurate.

Many apologies.

howardmicks 17-08-2013 17:59
Re: Coming Soon to Virgin TV (2013) Vol. 4.
 
Thought I was on the wrong forum,isn't this a coming soon thread ? Not who is better than who.
Surely it's down to personal choice --
1.who gives you best value for money
2.what is available we're you live
3.what gives you the best for your personal needs ie broadband,TV or even phone

I have had products from all 3 (bt,sky and vm)
Personally if bt give it me for free I wouldn't have it
Sky hate the thought of the Murdoch's having any part of my money
Seriously thou at this current moment with price and what is available vm serve me best,should this change then the only option to me would be sky

denphone 17-08-2013 18:00
Re: Coming Soon to Virgin TV (2013) Vol. 4.
 
Quote:
Originally Posted by howardmicks (Post 35611670)
Thought I one on the wrong forum,isn't this a coming soon thread ? Not who is better than who.
Surely it's down to personal choice --
1.who gives you best value for money
2.what is available we're you live
3.what gives you the best for your personal needs ie broadband,TV or even phone

I have had products from all 3 (bt,sky and vm)
Personally if bt give it me for free I wouldn't have it
Sky hate the thought of the Murdoch's having any part of my money
Seriously thou at this current moment with price and what is available vm serve me best,should this change then the only option to me would be sky
Spot on Howard but some just can't help themselves bud.

harry_hitch 17-08-2013 18:02
Re: Coming Soon to Virgin TV (2013) Vol. 4.
 
Quote:
Originally Posted by nstokes (Post 35611637)
Personally i havnt had issues with Sky customer service but trust me it is being improved and rolled out. I will post more soon.

I cant explain your other issues as not had any issues with my dish or installation since my first install which was fixed and i got credit back as well
I firmly believe Sky are improving their customer service, lets hope VM take notice and up their game too:)

---------- Post added at 17:02 ---------- Previous post was at 17:00 ----------

Quote:
Originally Posted by muppetman11 (Post 35611652)

An individuals opinion unfortunately isn't representative , Ofcom have the latest customer satisfaction levels.

http://media.ofcom.org.uk/2012/12/04...ls-revealed-2/
Cheers MM, must say that surprises me!

nstokes 17-08-2013 18:04
Re: Coming Soon to Virgin TV (2013) Vol. 4.
 
Quote:
Originally Posted by harry_hitch (Post 35611672)
I firmly believe Sky are improving their customer service, lets hope VM take notice and up their game too:)
Maybe VM will do at some point and im sure they will take a leaf out of Skys book when Sky fully role it out

thegrid 17-08-2013 19:06
Re: Coming Soon to Virgin TV (2013) Vol. 4.
 
Evening all, hope you've all had a good day. Have I missed anything? :)

nstokes 17-08-2013 19:09
Re: Coming Soon to Virgin TV (2013) Vol. 4.
 
Quote:
Originally Posted by thegrid (Post 35611708)
Evening all, hope you've all had a good day. Have I missed anything? :)
Nope

johnathome 17-08-2013 19:11
Re: Coming Soon to Virgin TV (2013) Vol. 4.
 
Quote:
Originally Posted by thegrid (Post 35611708)
Evening all, hope you've all had a good day. Have I missed anything? :)
Just a load of willy-waving

thegrid 17-08-2013 19:12
Re: Coming Soon to Virgin TV (2013) Vol. 4.
 
Quote:
Originally Posted by nstokes (Post 35611714)
Nope
Fair enough.

---------- Post added at 18:12 ---------- Previous post was at 18:11 ----------

Quote:
Originally Posted by johnathome (Post 35611715)
Just a load of willy-waving
Good to know.. I think. Lol


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