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-   -   [Merged] Tech Support to be charged at 0871 rate from 8 May (https://www.cableforum.uk/board/showthread.php?t=45342)

Paul K 12-03-2006 20:48
Re: [Merged] Tech Support to be charged at 0871 rate from 8 May
 
Quote:
Originally Posted by whippetwoman
I really hate the web site as that takes you round in circles until you just give up - I may have missed some hidden link, but I cant find a way to contact them on line - and I definately am not ringing to voice my opinions, waiting half an hour and now to pay for the priviledge is a bridge too far.:nono:
http://www.ntlworld.com/helpsupport/contactus/

Stuart 12-03-2006 21:36
Re: Tech Support to be charged at 0871 rate from 8 May
 
Quote:
Originally Posted by Chrysalis
<snip>
Sky has a lower churn rate tho, it is clear ntl has a cancellations problem with them having to be so agressive to sell products.
Yet, in my experience, Sky is far more agressive.. Look at the continual advertising on TV, in the news papers,in the cinema, in shopping centres.

Derek 12-03-2006 22:03
Re: Tech Support to be charged at 0871 rate from 8 May
 
Quote:
Originally Posted by Chrysalis
Sky has a lower churn rate tho, it is clear ntl has a cancellations problem with them having to be so agressive to sell products.
The latest Sky financial figures put their churn level at just over 10%

The Ntl figures for the same timescale put their churn at 1.2%

etccarmageddon 12-03-2006 22:15
Re: [Merged] Tech Support to be charged at 0871 rate from 8 May
 
that could indicate that NTL make better rentention incentives whereas SKY dont care if you leave.

Chrysalis 13-03-2006 00:56
Re: [Merged] Tech Support to be charged at 0871 rate from 8 May
 
advertising and selling products at a loss I see as 2 different things. Ntl sell at a loss to keep and gain customers.

Oe do they make a profit from the £2 I pay them for skysports.

Ignition 13-03-2006 10:10
Re: Tech Support to be charged at 0871 rate from 8 May
 
Quote:
Originally Posted by dezzo
The latest Sky financial figures put their churn level at just over 10%

The Ntl figures for the same timescale put their churn at 1.2%
That would be annual churn and monthly churn mate. I find the idea of ntl having a 1.2% annual churn hilarious.

EDIT: It's actually 1.5% monthly churn rate according to page 16 of that PDF, 18% churn a year, with Telewest at 1.2% monthly / 14.4% a year. NTL stated it down to 1.2% monthly churn earlier on based on higher than normal moving.

Still a crap churn rate nonetheless, worse when factoring in the obscene deals that tend to be offered to stay on.

etccarmageddon 13-03-2006 10:15
Re: [Merged] Tech Support to be charged at 0871 rate from 8 May
 
that's churn during the 3 months reported.

Derek 13-03-2006 10:19
Re: [Merged] Tech Support to be charged at 0871 rate from 8 May
 
Quote:
Originally Posted by etccarmageddon
that's churn during the 3 months reported.
Hmmmm, seems a bit confusing. I suppose thats just classic fudging of the figures.

Ignition 13-03-2006 10:27
Re: [Merged] Tech Support to be charged at 0871 rate from 8 May
 
Quote:
Originally Posted by etccarmageddon
that's churn during the 3 months reported.
No it's monthly churn over that 3 month period, though churn stayed fairly steady for the year. I was quoting from the historical figures presented, read the page (16) of the PDF Dezzo linked.

Dezzo - ntl have to fudge the figures, they still lurch into and out of EBITDA negative territory, and are still net loss making. Telewest's better profitability does help a bit :)

etccarmageddon 13-03-2006 10:38
Re: [Merged] Tech Support to be charged at 0871 rate from 8 May
 
yeah I was reading page 3 which is extremely misleading - towards the end it talks about churn but fails to mention we're refering to monthly despite it being headed on the page as the quarter's figures.

anyway 1.5% per month is higher than 18% per annum isn't it - don't you have to compound that 1.5% to make an APR of churn?

Ignition 13-03-2006 10:46
Re: [Merged] Tech Support to be charged at 0871 rate from 8 May
 
Quote:
Originally Posted by etccarmageddon
yeah I was reading page 3 which is extremely misleading - towards the end it talks about churn but fails to mention we're refering to monthly despite it being headed on the page as the quarter's figures.

anyway 1.5% per month is higher than 18% per annum isn't it - don't you have to compound that 1.5% to make an APR of churn?
Nope it's not cumulative. It's an average figure based on churn per 3 months and yearly.

Derek 13-03-2006 10:59
Re: [Merged] Tech Support to be charged at 0871 rate from 8 May
 
Obviously the people who used to do the Enron accounts have found a new job with Ntl.

uncle S 13-03-2006 21:10
ya gotta be kidding we have to pay to report a fault ???????????????????????????????????
 
[Merged] Tech Support to be charged at 0871 rate from 8 May

YOU EXPECT US THE COSTOMERS TO PAY TO REPORT A FAULT ?????????????????
SERIOUSLY ARE YOU'S JOKING
I JUST JOIND THIS FORUM TO POST A PROB THAT CONCERND ME . I GOT A PHONE CALL EARLIER FORM S** AND THOUGHT YA SHOULD KNOW WHAT THEY WERE SAYIN AS IN IT ALL SCARE TACTICS ECT TO GET US TO CHANGE TO THEM AND I MEAN REAL SCARE STUFF , AND I SE THAT SOME UNIVERSITY DAFTY HAS CAME UP WITH AN IDEA THE US COSTOMERS SHOULD PAY TO LET OUR SUPLYERS KNOW THERE IS A PROBLEM .................................................O MG
NOW IM THINKIN I SHOULD JUST GO THE THE OPOSITION . THIS SOUNDS LIKE PURE WELL I'LL REFRAINE FOR NOW . BUT U WANT US TO PAY FOR YOUR PROBLEMS .........SERIOUSLY ...........DO YOU HONESTLY THINK THATS A GOOD MOVE REALY ............. IM HAVEING A HARD TIME HERE TRYING TO UNDERSTAD YOUR THOUGHTS AS TO WHY YOU WOULD THINK THIS IS A GOOD THING , OR WHY YOU SHOULD THINK THIS IS A MOVE THAT WOULD BE GOOD FOR NTL ....
THAT THE COSTERMER SHOULD PAY FOR YOUR PROBLEMS AND DOWNFALLS .........
IF I HAD A BAD SERVICE OR BAD BURGER FOR LET'S SAY MC D'S SOULD I BE CHARGED TO REPORT IT ???????????????????????????
SERIOUSLY GET YA HEADS OUT THE CLOUDS AND GET THEM UNIVERSITY PPL TO DO SOMETHING CONSTRUCTIVE

Graham M 13-03-2006 21:14
Re: ya gotta be kidding we have to pay to report a fault ???????????????????????????????????
 
umm right... firstly, learn some forum Etiquette and fix that broken caps lock or here's a link to a new keyboard. http://www.ebuyer.com/customer/produ...duct_uid=83085

Also, there's a spell checking extension for most browsers these days. And you could have posted this in the afformentioned thread.

Oh!

:welcome: to CableForum

uncle S 13-03-2006 21:15
Re: ya gotta be kidding we have to pay to report a fault ???????????????????????????????????
 
ok great reply , and so anything constructive to add???????


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