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-   Virgin Media News Discussion (https://www.cableforum.uk/board/forumdisplay.php?f=10)
-   -   Price rises this year. (https://www.cableforum.uk/board/showthread.php?t=33711665)

BenMcr 16-02-2023 12:54
Re: Price rises this year.
 
Quote:
Originally Posted by lonespeaker (Post 36146120)
I started my new updated contract in October 2022 and haven't received an email or letter about a price increase. Hope they don't spring it on me a couple of months when it will be too late to leave or negotiate.
I'd expect you'll get a communication soon then.

This Price rise applies to all bundles agreed before 1st November 2022 (even where any discounts delay the actual increase till the end of the discount)

RichardCoulter 16-02-2023 13:10
Re: Price rises this year.
 
The notifications are being staggered (presumably to stagger calls to CS), so just because other customers have received a price rise notification and you haven't doesn't necessarily mean that you won't be getting one in due course.

---------- Post added at 13:10 ---------- Previous post was at 13:05 ----------

Quote:
Originally Posted by BenMcr (Post 36146124)
I'd expect you'll get a communication soon then.

This Price rise applies to all bundles agreed before 1st November 2022 (even where any discounts delay the actual increase till the end of the discount)
Even if the price rise is negated with increased discounts, meanong thst the net figure remains the same, would Virgin hotify customers of the change in make up of their account? Could they cancel in these circumstances?

Benefits are recalculated every April, but we were legally bound to send them a letter even if the amount received remained the same.

Chrysalis 16-02-2023 13:20
Re: Price rises this year.
 
Quote:
Originally Posted by nialli (Post 36146099)
Did they tell you why? My contract is up in June and I’ve not had the letter or email yet so I’m wondering if people at the end of their contracts are exempt
Yes they said was part of my offer.

---------- Post added at 13:20 ---------- Previous post was at 13:13 ----------

Quote:
Originally Posted by BenMcr (Post 36146124)
I'd expect you'll get a communication soon then.

This Price rise applies to all bundles agreed before 1st November 2022 (even where any discounts delay the actual increase till the end of the discount)
Thanks, thats specific info, I signed up a week or so before that date, so should mean it applies to me, I have a feeling when I rang they just wanted me off the phone. I will report back here if I do get the email or it rises in April/May without one.

If I get it, really unlucky how close it is.

Quote:
Contract start date: 29th October 2022
So I read my PDF contract, surprisingly there is no clause saying VM can increase with inflation, which I expected to see there.

It even specifically says this. (£1 higher than quoted on phone)

Quote:
Your monthly service charge £29.99
Then £69.00 from Monday 29th April 2024
So the person on phone might have been right.

BenMcr 16-02-2023 13:29
Re: Price rises this year.
 
Quote:
Originally Posted by RichardCoulter (Post 36146126)
Even if the price rise is negated with increased discounts, meanong thst the net figure remains the same, would Virgin hotify customers of the change in make up of their account? Could they cancel in these circumstances?

Benefits are recalculated every April, but we were legally bound to send them a letter even if the amount received remained the same.
Both O2 and Virgin Mobile currently advise customers of their RPI+3.9% increase before it happens, even though there isn't a right to cancel.

I'd expect the same will happen for Virgin Media cable services too next year.

Itshim 16-02-2023 14:19
Re: Price rises this year.
 
Quote:
Originally Posted by RichardCoulter (Post 36146126)
The notifications are being staggered (presumably to stagger calls to CS), so just because other customers have received a price rise notification and you haven't doesn't necessarily mean that you won't be getting one in due course.

---------- Post added at 13:10 ---------- Previous post was at 13:05 ----------



Even if the price rise is negated with increased discounts, meanong thst the net figure remains the same, would Virgin hotify customers of the change in make up of their account? Could they cancel in these circumstances?

Benefits are recalculated every April, but we were legally bound to send them a letter even if the amount received remained the same.
Translation please:rolleyes:

Mr K 16-02-2023 14:27
Re: Price rises this year.
 
Quote:
Originally Posted by BenMcr (Post 36146134)
Both O2 and Virgin Mobile currently advise customers of their RPI+3.9% increase before it happens, even though there isn't a right to cancel.

I'd expect the same will happen for Virgin Media cable services too next year.
Any change to the DD amount they have to notify you in advance. They're not doing any favours here.
Anyway the regulator is looking at these no cancellation clauses. VM and others might have to change tack.

Jaymoss 16-02-2023 14:29
Re: Price rises this year.
 
I know for a fact my next negotiation will only be accepted if it is either in writing not to go up or £4 cheaper that it is now to take it into consideration

Peter729 16-02-2023 14:38
Re: Price rises this year.
 
Quote:
Originally Posted by oxfordmark (Post 36146117)
You will probably get the email/letter at the end of March/start of April, ready for 1st May.
I would be happy with that as I could leave due to the price rise and move to YouFibre which is a higher speed (FTTP) and a lower monthly cost 👍👍

RichardCoulter 16-02-2023 15:04
Re: Price rises this year.
 
Quote:
Originally Posted by Itshim (Post 36146137)
Translation please:rolleyes:
Basically i'm asking if someone has a price rise, but doesn't end up paying more, will Virgin send out a notification and can this be used to get out of a contract early.

BenMcr 16-02-2023 15:48
Re: Price rises this year.
 
Quote:
Originally Posted by RichardCoulter (Post 36146149)
Basically i'm asking if someone has a price rise, but doesn't end up paying more, will Virgin send out a notification and can this be used to get out of a contract early.
RTCs will apply to anyone who gets a price rise letter this time.

pip08456 16-02-2023 19:10
Re: Price rises this year.
 
Quote:
Originally Posted by RichardCoulter (Post 36146149)
Basically i'm asking if someone has a price rise, but doesn't end up paying more, will Virgin send out a notification and can this be used to get out of a contract early.
What? If someone has a price rise, but doesn't end up paying more then they haven't had a price rise.

jfman 16-02-2023 21:52
Re: Price rises this year.
 
If a tree falls in the woods and there’s nobody there to hear it, does Richard complain to Virgin Media?

RichardCoulter 17-02-2023 01:23
Re: Price rises this year.
 
Quote:
Originally Posted by pip08456 (Post 36146168)
What? If someone has a price rise, but doesn't end up paying more then they haven't had a price rise.
Technically they will have had a price rise in the cost of their services, even if this rise is negated by an increased discount.

If this isn't classed as a price rise and there is no right to cancel early, it would be unfair if a price rise took place further down the line when the discount that negated this price increase expired. Virgin sometimes offer discounts that don't last for the duration of the contract.

1701-e 17-02-2023 08:18
Re: Price rises this year.
 
So it's irrelevant as at the end of their discount they have a right to cancel.

BenMcr 17-02-2023 09:16
Re: Price rises this year.
 
Quote:
Originally Posted by 1701-e (Post 36146190)
So it's irrelevant as at the end of their discount they have a right to cancel.
Today if you have an 18 month contract and 12 month discount, you wouldn't have an RTC when the discount expired. Only where an previously unknown price change (or other materially detrimental impact) was notified would the RTC apply.

As part of these price rise comms, customers are also being advised about the change in the terms and notify them about the RPI+3.9% increase from 2024 onwards.

Once those apply from May, you don't have a RTC within your minimum term for the RPI+3.9% increase.


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